Recent Reviews from AutoNation Honda 385

Car dealer says it all

Negative Experience with Bata Mansour. Very bad way to treat the customers. He got frustrated the first time we asked for negotiation and told he is okay if we walkout of the store.

Service was great. I drop my '90 Honda Accord off to have them diagnose my problems, they got back with me and stated the issues. Although 430,000+ miles, they didn't try to pry me into getting a car off the lot. Even though Lil Red has a lot miles on her, maybe in the future I'll be looking to get another Honda at AutoNation.😎

This would be my first choice for friends and family who are looking to buy a vehicle. I went in knowing exactly what i wanted, a used Toyota pickup. I walked in after being at work with dirty clothes and looking a bit homely, probably not smelling the best but everyone treated me like any other customer. When i walked into the building the receptionist greeted me very kindly and pointed out a salesman. I told him what i was looking for and he knew the exact truck and where it was at. Very knowledgeable, very friendly, vey hard working to make everything work for you. The AutoNation detail team did a wonderful job cleaning the vehicle, spotless inside and out. I would highly recommend this team to start any vehicle purchase.

I’ve had 2 bad experiences in the service department there. First, I had a flat tire that needed to be repaired/replaced. The website said the service dept was open on Saturday, so I took it in and they told me it wasn’t open and to come back on Monday. So that Monday, I took it in at 7:15 am and was the only customer there at the time. At 8:00 the service man came out to tell me I needed a new tire but they’re tire machine had been down for a couple of days and they were expecting the part in at noon that day. This info was never shared with me until then. I had to call my wife from work to take me to work since autonation had no loaner car or shuttle driver to take me where I needed to be. I could have taken my car to Wolfchase Honda had I known all of this before hand to have it fixed. By that time it was too late to make that call. Second experience, I thought I’d give them a second chance cuz we all have bad days. But I needed the oil changed and to see why my wife’s car was making a certain noise. Although it’s under warranty, they were going to charge me $130 just to take a look at the car to see what was wrong with it. Ha! I immediately took my car to wolfchase Honda and Jeff in the service dept immediately knew what was wrong and looked under the car to see the splash shield was loose. Autonation Honda was going to charge me $130 just to look and see it needed a couple of screws. No telling what they would’ve charged me for parts and labor to put those screws in.

Always can expect great service at AutoNation Honda 385

Service Rep was attentive, work on vehicle was timely, and I was not charged per my sales contract.

I had a wonderful experience with my sales person, Ken Hubbard. He devoted ALL of his time to my buying process and has followed up to make sure that I am happy. I give him more than a five. I give him a ten out of ten. I will definately recommend Mr. Hubbard and this dealership to my friends.

Recall work was done to my satisfaction. The wait was about 3 hours with an appointment.

Amazing customer service! This was my first time buying a new car by myself and every person I encountered treated me with such respect and honesty, which was something I highly admired. The Sales Person I worked with, Taurus Watson, was PHENOMENAL as well! He was very informative and knew what he was talking about when it came to the car I was looking at. If you are looking for a new car go swing by and see him!! They truly do stick to their pledge and are an amazing company. I am now one happy AutoNation Honda 385 Driver! I will definitely do business with them in the future!

Absolutely fantastic service. The Service Advisor, John Tierney, was awesome...friendly, honest, helpful. Will definitely be returning and see him again!

I went to Autonation 385 with every intention to NOT buy a car that day. I had a terrible experience with Landers Nissan a few months prior which had squashed my hopes of being able to afford a new car anytime soon. The men there (manager and salesman) were very sour and disinterested in selling a kid a car. They wasted two hours trying to talk me into a used 2016 Versa Note with over 50,000 miles, which out of desperation I almost let them do, until they threw a 30% interest rate at me along with numerous other fees. So I would be paying 400 a month for a used car before insurance, and even though the sticker price was around 17,000 (way too high for that car) I was gonna pay around 28,000 before it was over. I had never even heard of a rip off that was that bad. Thinking every dealership was going to be around the same, I walked out of there with no hope and four new hard inquiries on my credit report. However, me wrecking my ‘96 Seville left me with no choice but to either buy another Craigslist car or try another dealership to see if I could get a better deal. So I went to Autonation just to get a broad estimate of what they could do for me without letting them even run my credit. I’m 21 with very little credit history and already 6 hard inquiries from one car dealership and Verizon. I didn’t need four new hard inquiries when I knew I wasn’t buying a car yet, and I made my objective clear when I made my appointment with them talk about a Civic. From the moment I arrived on the lot with my 19 year old sister we were both taken seriously and treated as equal adults, not as naive children or inconveniencing time wasters. It was very refreshing. Then I met Jason Tao, and he was amazing! He was extremely transparent, attentive, helpful, and determined to put me in the car I wanted that day. As a bonus, he was hilarious! I know that shouldn’t matter, but when you’ve had a bad experience with terrible salesmen and you’re sitting in a dealership for 4 hours trying to negotiate payments and interest rates, it makes a world of difference to have a highly enjoyable salesman. He did all the muscle work for me as well; I simply told him a little bit about me and what I could reasonably afford, which is not a lot at all, and he went behind closed doors and made it happen. He brought me back several offers over the next couple of hours that I refused, but he was always confident, energetic, and happy to work with me a little more and then go back for another offer. Very little haggling was necessary on my part; he did it all for me. He finally got me the offer I couldn’t refuse, which was actually lower than the limit I had set. The 8% interest rate was also unexpected, since the only other car lot I had been to was so snakey. So he was able to put me in a brand new 2018 Civic LX for around 320 a month. Then he turned around and found me an insurance quote that was $100 cheaper than any of the ones I found for myself. That didn’t even have anything to do with his job! He completely redefined salesman for me. All in all I’m paying less than 500 a month for my brand new car including insurance. May be a lot for some people, but I know people older than me that drive 2008-2012 Civics and Accords that are paying the same or more than that. Then for paperwork and finalizing I worked with Finance Manager PT Burns, who made the most dreaded part of the experience the easiest part. He explained everything in the most comprehensible way from finance charges to maintenance packages and never tried to push me to buy anything he knew wasn’t necessary. He was actually able to get me a free maintenance appointment when I opted for gap insurance but not for the maintenance/gap insurance combo. He tried to get me a few free oil changes as well but couldn’t. Still tried though! After only 20 minutes in his office I was completely done. To top off the sundae my sister located a tiny tiny scratch by the door handle of the car right before we left, and Jason immediately took the car to maintenance to have it buffed out. We waited less than 10 minutes for it. For well established adults I’m sure the new car buying process is easier regardless of the dealership they choose, but dealerships are NOT all made equally and most don’t want to waste their time glancing at you if you’re not over thirty and ready to drop cash on their table. For a kid with low income and not-so-great credit I was only pleased, and could not be more pleased, with my experience at Autonation 385. A very honorable mention goes to Sales Manager Michelle Renfrow for helping make it an easy, enjoyable experience with her kindness, generosity, and professionalism. I am very grateful for my new car and I thank the entire team at Autonation 385 so much!

I highly recommend this location. Purchased 2nd Honda in 15 yrs today. Customer service is still supreme. Thank you for making the buying process simple and keeping me informed every step of the way. You Rock. I am a Honda girl for life. !!!

Very pleasant and efficient. My service representative took the time to make sure I was taken care of.

My experience with AutoNation is very positive and I would recommend them highly. I would also like to send a very special thanks to Tim Wilson, Sales Consultant. He really went far and beyond. Thanks you again Tim. I would have given 5 stars but the communication with me in the beginning stages regarding the delivery of my vehicle was to my opinion by my original sales rep was unprofessional.

Everyone at AutoNation was wonderful and so accommodating as my financial situation was unusual and required several trips. They never pushed me to try an alternative route. Everyone was so friendly and personable. On a return trip one of the employees that I had chatted with previously remembered our conversation and asked me about the event. They went above and beyond in all respects.

My service person provided excellent service and made me feel like a valued customer.

Editing my initial review as we have had our new Odyssey for 5 months and just had a computer control part go out. Had to have the car towed to AutoNation 385. We will be without our car for 4 to 5 days. NO LOANER! Service and Sales giving me the run around. Horrible service after the sale. Our Elite was almost $50k and less than a year old. DO NOT BY FROM THIS DEALER. They do not care about their customers!!

great experience..Chris was a great guy and I had great service...I will come back for service to this location

I turned in my paperwork for my gap refund only to find out that they misplaced it and did not process my refund. They do not believe in returning calls or following up. Previously I purchased multiple cars from them and service was excellent, but traded in my vehicle for another and had no assistance from them getting my GAP refund. I turned in my paperwork on 4/21/2018 and made calls to follow-up and no one returned my calls. After I finally got someone in finance to answer on 5/1/2018 I found out the GAP refund paperwork was missing and I needed to sign a cancellation form which they did not even tell me about when I turned the paperwork in on 4/21/2018.

Best service I could have ever asked for. Tim walked around in the rain for 30 mins trying to find the perfect car for me! I love this place!

Tarus Watson was my sales guy and he was great! He answered all of my questions and gave me a great deal!

Michael Scott was a wonderful salesman. He worked very hard to get wanted I was looking for at the price I wanted to pay

Staff at the Service Center was very nice and polite. I would recommend not going on a Saturday, as my wait time for an oil change was three hours and I stayed that long before my car was ready.

I had the best experience at Honda 385. My salesperson Mary Houston along with Crystal McGuire went above and beyond to make me feel like I mattered and did everything in their power to make sure I was taken care of. Mary Houston always kept in touch with me thoughout the process. She really cares about the people she helps. She's amazing!!! For all my car needs I will always deal with these two amazing women. 'I' thank you Honda 385!!!

Best customer service!!!! Wouldn’t go anywhere else.

Easy and painless, everything was pulled up and ready when I got there.

Took awhile, but it got done and seems to have been done well.

Bought Civic from there and bombarded with emails to trade car in because it’s a popular request. Went to trade car in and asked to be called back with with approval or denial because I did not want to spend my day at car dealership. I have reached out to salesman and to his GSM with no callback. I will definitely not return to this dealership and advise everyone to do their research before dealing with this group of individuals as well. Enter at your own risk......

Hmmmm. It seems that my car had more problems than the air bag. ( which would have been free and have already had them replaces - it's the seat belt which Auto Nation has replaced once.. The seat belt has a lifetime warranty. But now I have an oil pump leak which can only be repaired by taking the timing belt off and replacing it with a new one ( I am not scheduled for a new timing belt for 30,000 miles) plus other items with a flush that I can't read. The oil pump is $8.77. Labor is going to be charged as 10.5 hours. My free bill turned from free into a $1585.00 problem. Needless the say this is not in my budget for this month.

I was in/out in a very short time. That is good. No matter how nice the facilities are, waiting is always lost time.

Willing to sell you a car BUT with interest rates so high you'll pay more in interest than you paid in principle

The Porter's who greeted me when I arrived, Anthony and Rayvon, were awesome!! They really helped and made me feel like I was family. Chris, the service writer, was great at keeping me informed, every step of the way.

Made appointment to test drive used car which they said was available. When we got there they said the car not available. Salesman said seats were removed because someone vandalized leather seats and had to be repaired. Ok. When we checked when car would be ready manager lied to me saying the seats were dried and cracked due to age and the were being replaced, not repaired. Funny thing was there are pictures of the interior online, no cracking, clearly cut which supported salesmans story. Even when saleman said he told me the truth, manager just laughed and refused to admit he was caught lying. Either he gets off on playing customers for fools of does it so often he can't help it. I will not do business with company that tolerates this.

Don't buy a car here unless you want a poor customer experience. If you buy a new car here, first, they will make mistakes on the finance paperwork and then make you come back to the dealership three separate times. Then, when your temporary tags expire, they won't give you a permanent license plate. Your tags will expire and nobody will call you to offer a solution or an explanation. When you try to resolve the issue, you will not receive any response.

Costume service was awful

This was an amazing experience for myself as a first time buyer!

I had a great experience at AutoNation Honda. They were professional and not too pushy. I love my car and If you are in the market I would recommend that you give them a try.

Mr. Jeff Whittington is really helpful. He helped me saved a lot of money. And I really appreciate his service

Everyone was very helpful. Clean, friendly experience

It was OK

First oil change. All went fine and staff very accommodating.

Great buying experience! Everyone was very friendly and helpful!

Efficient service appointment

First of all the salesman Ron was a pleasure to work with. Such a nice man and very professional. I will buy from him again. My issues of dissatisfaction was with the things they sprayed in my van while detailing it. It was horrible and I couldn't hardly stand to ride in it home. I contacted Ron the next day and he set up to get rid of the smell, and when I picked it up it was worse, they sprayed my van again with something else!!!! Smelled like aftershave and cigarettes! I was afraid to bring my van back for fear they would spray something else in it. I spoke to Ron the next day and decided to wait because they might smell something else in my van. After two weeks and still having issues with the smell, even when I had boxes of baking soda in the van and a charcoal filter, it still smelled of aftershave and cigarettes, I decided to bring it back. I did not smell anything on test drive! Ron promised he could get rid of the smell. My husband had his Honda Civic serviced and when he picked up his car, he dropped off mine. He explained that Ron set up my car to have the ozone machine put in it to remove the smell. When my husband turned back around he caught the guy spraying my car again!!!!!!! The detailers really don't listen. The ozone machine was finally used after he got Ron involved. Afterwards it had a chemical smell but I am hoping it will dissipate soon. I had no issues with anyone else at the dealership. My biggest complaint was the detailing. I am asthmatic and allergic to perfumes and cigarette smells. For the two weeks I have had the Odyssey, I have hated getting in it because of the smell. Every time someone rode with me the smell was brought up by my passengers. It really made me think I had made a huge mistake buying that van. I am hoping it will be better. I have not driven it yet since I brought it home, so I am hoping that the chemical smell will be gone. That smell is far better than the other smells however.

Great experience Would go back again. Sales people were easy and no pressure

The customer service during the car buying process was not what was expected. First salesman to come out was not familiar with the vehicles in stock. The only 2 cars I inquired about, the he stated BOTH they did not have but When I test drove one car.. 1 of the cars (accord coupe) I inquired about I could see clearly from the street (On display) and the other (Accord sport with a sunroof) he said they didn't have nor MAKE them with a sunroof..we asked someone else and they said YES We have a sport with a sunroof and told him to get it. I signed the line in less than an hour and it was NOT due to the selling team. Overall it was a very cut and dry process as if a WHOLE car was not being purchased. I inquired about a gift...he said we don't give gifts (without apology). I inquired about a mere keychain, shirt, hat, or plate cover SOMETHING and all I got was a dry NO. We sat and waited at his desk for the financial person to comeback with additional paperwork & no one came.. we had to walk around to find the salesman for him to tell us that we were done and could leave. It was obvious that I was not a priority during my own sale! After I left I felt it was very unfortunate that I purchased my vehicle from this location. I also requested a wind deflector be removed and was referred to Cars & Trucks Etc on Fox Plaza rd. It was also the worst service I received in a while. They removed the deflector (screwless/adhesive) which they did a good job removing the item but got mad when I told them that all the dust from the techs hands and boots were allover my steering wheel and door sill kick plate and they tried to keep the removed part. I can NOT exaggerate this experience. Its very unfortunate that I will NOT refer anyone to Honda 385 and I will not purchase even a tire valve cap from this location but thanks for my vehicle..I guess

Alicia my sales person and Maurice the finance officer are top notch. They made the experience smooth and pleasant.

Great and spacious facility. Music provided over speakers was a bit loud for me because I had to get up very near one of the TV screens in order to hear what was being said. Service was good; not only was the recall handled, it was determined I needed a radiator and transmission flush. My only complain there was the cost which I felt was a little bit high. I am guessing that extra charge was to help pay for the facility.

This place has it's pros and cons. They do the work but the intake portion could use some improvement . When you enter to drop your car off I am never greeted to ask if I need assistance. I always step inside with my keys and wait in front of what appears to be about 8 counters where reps should be. There are usually about 2 to 3 people there with their heads burried in papers who don't even acknowledge you by at least saying "I will be with you shortly". When I approached one rep, he said "It's gonna be a minute, I'm swamped" and continued shuffling papers. This is the norm but it still doesn't seem to be the best way to handle customers needing service. I have 3 Hondas so we are there a few times a year. Also on this occasion I was told I had to have the synthetic oil when I used a coupon for an accord. Not that it was an option. I didn't argue because they are supposed to be the experts but when I picked up the car they had put regular oil in the car at the lower coupon price. Of course I asked why and was told the next day at pick up (by the same rep) synthetic oil was an optional upgrade. Anywho I will be trying another Honda dealership although not as close to my home.

Terrell was awesome yesterday! Will definitely be asking for him on my next visit!

Quick. friendly and professional. Once I was waited everything went smooth.

Prompt Service, I appreciated feedback on the type of oil change that would be appropriate for age of my vehicle; I detected an interest in repeat business and not a one time rip-off

I was in a car accident recently which took off my entire bumper cover. I found another one elsewhere but there were minor parts needed that couldn't be found anywhere besides the dealership so, WAM! They had just what I needed. Though, one of my parts had to be ordered. All low prices👍👍

Excellent service and congenial people. I must fill the 50 characters.

Friendly and professional Service representative was very helpful.

Friendly service, good products! Went in with a pre-approved offer and a work discount. CRV looks great, drives great and has excellent features. Salesman Ron Counts was very easy to work with!

Good facility

A very great experience by their service department

Very friendly and helpful staff, especially the parts department. Thanks guys, job well done!!!!!!!!!

I have had recurring problems with the service department here. They will tell you anything you want to hear, but not follow through. I have stopped giving them my business (service and purchase) except for the recurring recall repairs that force me back. Such a waste of time trying to deal with them.

Just purchased a 2018 Honda CR-V from Jason Tao, and it was by far the easiest car buying experience I have ever had! Well worth the drive from Nashville to Memphis! I will be recommending AutoNational 385 to everyone!

Jeff Whittington was really helpfull and provided me with all the details for my car service

We were very happy with our new car experience. We had a wonderful young man meet us, (Antoine Price) I told him what I wanted, and he went straight to it. Would gladly return there.

I am very pleased with the service I received from Adam. Pilot runs great. We bought new, only owners, we have always enjoyed our Pilot. I am very disappointed that I had to spend $5000 on a Honda Pilot that only has 160,000 miles. Probably will not buy another Honda.

Last week, I had a wonderful buying experience. However, that changed when I had to deal with the service department.

I had the absolute BEST experience at AutoNation Honda 385. My salesman, Jeffrey Jackson, made the whole process a breeze and I would recommend him to anyone who is in the market for a Honda and looking for an honest, trustworthy, personable salesman to work with. I, along with my family, will definitely be doing business with him again! The facilities were also immaculately clean which is always a plus. Kudos to AutoNation Honda 385!!

I really appreciate the service I received. Antoine Price did everything he could along with the financial guy PT Thanks guys!!!

Respectful staff, however, not very helpful when it comes to making a deal.

I had a pleasant experience at AutoNation Honda 385. My service technician, Mr. Higgins, went above and beyond to ensure that all of my vehicle service needs were met.

They have no idea what they are doing. They will have you make 3-4 trips bring different documents and still not accept anything you bring and after a week they will tell you they can help you. Bought a car less than year ago with less than doucmrnts they asked for and in and out in less than an hour. S pop sent week dealing with these people and nothing but wasted time.

Very easy experience. Everyone was so very friendly!

Terrell was very professional and caring, explained everything that needed to be done to my car that day, and the things that could be done in near future.

Very satisfied! Good opportunity to look over new cars.

Eee k les puedo desir no mucho k puesayi encuentras tus carros k buscas y partes para tus carros

AutoNation 385 is the best Honda dealer ever! Customer service is always great! You are always given sufficient answers and solutions to solve any problem that you may have! I love them!

LEGAL SERVICES AFFORDABLE GOOD JOB B 901 483 1232 THANKS YOU LRJ

Excellent salesman, Antoine Price. Patient and understanding explaining how to operate the bells and whistles of the CRV.

Lack of cooperation

Pushy manager called over when we wanted to leave.

I just bought my first brand new honda! She is beatiful! I hope to have her for many long years. Everyone a 385 honda was wonderful. The manager and Mr counts was extremely accommodating to our needs. The facility was top notch and very clean with many snacks and refreshments during our long afternoon. Thank you for a wonderful car buying experience. Candice

Good facilities and clean environment including the restrooms. Go there early in the morning, service section opens at 7 am on weekdays. Diagnosis cost 160$ is little steep (they say 130 initially but tax and some mysterious fee makes it 160 and hence I subtracted 1 star). Otherwise I liked this place. They provide to and from shuttle service to almost anywhere is Memphis which is very convenient.

I am very pleased with the used vehicle that I purchased.

The team at AutoNation 386 is world class. I felt i was their family. They pulled out all the stops to make my buying experience wonderful.

I purchased my CRV from them and have it serviced there too. Their customer service is awesome. 👍🏻👍🏻

Just discovered that with the high priced bill to do basic maintenance--transmission flush and other items to the tune of $800, that these guys leave on the little plastic strips to the windshield wipers they give you as part of the "services" they offer. . Make sure they do what they say they are going to do--it took the advisor at payment time to realize nobody changed out the interior air filter after I paid for it. He had to do it. Just makes me wonder what these rip off artists get away with on a daily basis. Take auto shop in high school everyone!

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

I received a recall on my Honda Accord for the passenger airbag. Every time I called the lady said that there was nothing available at the time I wanted. I was willing to even leave my car so that it would be there first thing the next day. So, I decided to look at the website again and I was able to make an appointment online (super easy). Also there was an option to put notes on there if I had any other concerns/questions. Once completed they emailed my confirmation and who I needed to see in the Service Center. John T. was his name. wonderful disposition, very helpful and very patient with me. I watched him work with other customers as I waited my turn. He treated everyone with care. He explained all the details that I needed to know about my car of what was done and what needed to be done. Thank you very much Auto Nation385 for having John T. When I need my car serviced again, I will be back to see John.

Very happy with my experience. Was turned away earlier in the day at another Honda dealership. Auto Nation took me at almost closing time and said they would never turn me away. I couldn't believe how reasonable the labor and materials cost was either!

Interested in a car found online and wanting to buy from out-of-state, the sales team members, including especially the sales manager, were less than helpful. I requested additional photos. What I received were a few low-res cell phone shots that showed little. The images posted online were few, blurry, and nothing of the inside. Further requests resulted in no communication and the car selling to someone else. If you want to buy online--which appears to be one focus of AutoNation--I found this Memphis dealership low on customer service.

BEWARE... In AUGUST 2017 we purchased a vehicle from Autonation Honda on Hacks Cross Rd in Memphis TN. As of this date, Jan 8, 2018 we have YET to be able to register the vehicle with the state and get a tag. We have made NUMEROUS calls and visits to this dealership to inquire about the paperwork with NO RESOLVE!! We are FED UP!! If we are not put in touch with the GM and resolve this matter immediately, we have NO CHOICE, but get legal assistance! BEWARE

Ravon was very friendly On the questions I had that was not related to car sales.

The buying process was easy. Everyone was very nice however after my purchase I began having troubles with the crankshaft censor. I was told I needed to contact a Nissan dealership since they were the make of the car but Nissan referred me back to where I purchased the car. Almost 2 years later and almost $1,500 later and it still can't be fixed. The price for it was good but I just wish they were more open about that problem.

Oil change in and out in less then 45 min ��������� First time ever and I loved it!!!! Need those coupon on these oil changes though. The price is no joke but I know it's done correctly!!! Thank you ��

Salesman trying to sell vehicles and cannot remember the customers name during the process! Left a copy of the customers drivers license on the printer unattended for 30 minutes! When asked if it was his customers copy, he said no!!! OMG!!! REALLY??? Consequently, I had to speak up to say that's a copy of my drivers license!!! The salesman had no clue!!! 1-word here people, RETIRE!!!

I just got the new 2018 Honda Accord Sport I love it love love love it... Jeffrey Jackson is a spectacular salesperson I couldn't have asked for a better deal thank you AutoNation Honda 385 and J.Jackson. Please go check them out

The staff was attentive. The waiting area had a selection of complimentary beverages, fruit, and newspapers .

I always receive wonderful service at this dealership. They really care about taking care of your every need. I purchased my SUV there four years ago, and they have been amazing to work with. I would highly recommend them and will definitely purchase my next vehicle there! Matt was very knowledgeable in the Service Department and is always helpful in every way.

I like the prompt attention from the service rep so I did not have to wait. I like the print out and explanation of what service was needed.

Jason was so helpful and got the process done so quickly I was very impressed. I will forsure be back in the future if I ever get another vehicle.

Attentive and friendly staff! Would definitely recommend!

I love their service they make sure that you are satisfied before you leave their building and they have snacks if you get hungry healthy food Thank you Jeff Whittington and the service department

My mom with their wanting to trade her car for another one, listening to the sell man, telling her that she could, really trying to get a sell, knowing that she was going to be up size down, and her notes was going up a extra $200.

Great service. Clean facility. Very friendly environment.

Great experience! Love my new(er) car. Totally recommending to friends & family to shop here.

Always top notch. My dealership since 2005. Great customer service. Ron Counts is the guy. (Just like Family).

The whole buying process was great and esa enjoyable. I left with the car I wanted and was satisfied.

Very friendly atmosphere. Quick service !

Overwhelmed with all the deals and year end savings. Ron Counts and the manager offered great deals. Pretty smooth process in buying a new car. I got the color which I wanted for my Honda Civic

I'll say this. Sean, my salesman, was pretty good. Everyone else does not seem to either care or know how to do their job. All they had to do was transfer the registration from my old car, which i traded in, to my new car. TWO months later, numerous phone calls and they still screwed it up. Instead, they gave me a new license plate. I don't want a new plate. I want my old plate because it was a specialty plate. They even made up a story about how they couldn't do it because it was going from two people on the registration to one person. Not true. It has always only been in my name and the clerk's office said that wasn't true. i know because i finally had to go there and do it myself. Thanks but no thanks to AutoNation. Seems like a trivial matter but then it should be pretty easy to do if it's your everyday job.

Always have a good experience with this Honda dealer whether it is in buying or servicing my vehicle.

I love the service from John Tierney and Donnie Fulkerson here at Honda. John is always helpful and always suggests the things that I need and isn't pushy!!!!! Both guys always make sure that I am happy and taken care of. I have been a customer for over 10 years and come out of my way to come back for service...even when I moved to Flordia and back and forth here to Memphis, I would wait until I came back here for service on my car. On another note Matt Owens is RUDE! He needs a personality adjustment and lessons on how to talk to customers. Hence why I did not give 5 stars.

Great job, Gino was very helpful and kept me informed on everything. I was very pleased.

Excellent service. Called me as soon as my car was finished.

Too busy on my first visit. I was disappointed with the time on a oil change , but the service advisor was nice Whittington . Maybe time it will be better.

Excellent service and very pleased with the staff. They treat us great and take care of all of our needs.

At Honda Autonation 385, Tommie Marshall was an excellent salesman and gave complete info. on the cars that I was interested in. He made my sale process straight forward, quick, and non-intimidating.

Great experience. Anthony, salesman, was very professional. Received a good deal.

I absolutely love my new 2017 Honda Accord! And I got the color I wanted, which was important to me. But I didn't like the fact that the car already had 208 miles on it; and they didn't provide any financial concessions for that. I was more than a little disappointed about that. Also, I inquired with my sale associate, Trey Alston, about certain paperwork that was with the manual in the glove compartment that wasn't completed; and I even sent a picture via text that he asked. But to date I have not received a follow-up as to why this paperwork was not signed off by a certified technician. I get that feeling that once they have made the sale, then all the catering and nice customer service expires. That's not a good feeling. Also, I was told by Trey Alston that the tags could not be included in the loan because I reside in Mississippi. Trey supposedly asked the finance manager about it, and came back and "confirmed" to me that they are not able to include my tags. I have since come to learn that the tags could and should have been included in the loan. This is all very disappointing and left a sour note on my new car buying experience. For this, I cannot in good conscience recommend this dealership.

Great customer service and nice facilities. Will definitely return.

Service was quick and efficient I purchased my vehicle from another dealership but choose this location to have it service because of the great customer service I received after bring here to have my tire checked out an receiving great service after that visit I choose to come here for all my car needs.

Everyone very courteous. Service done in a timely manner.

Oil change and Tire Rotation done smoothly and professionally Donnie Fulkerson always takes a personal handling of my needs

I took my 2017 CRV in for it's first service appointment getting oil changed and tires rotated. I waited on my vehicle and since this was my first time there I was set for a long day at the dealership. I was surprised when John, my service adviser, came and told me my CRV was ready to go. He walked me to my CRV and made sure everything was OK. I didn't notice at first but once I was in my car I felt something was different. That little bit of dust on the hood that was telling me it was time for a run through the car wash was gone and I no longer was planning on cleaning the inside of my windshield since it was clean too. Apparently they took the time to clean my car up as well. THANKS AutoNation Honda 385 for the great service....looks like I picked the right place to purchase my 2017 CRV. I look forward to many years of automotive ownership with Honda 385 as my go to place for my driving needs.

Good, they advised me well on what was wrong with my car

Ron Counts listened to our needs and found the right vehicle. Thanks, Ron!

Good

I had the best experience at AutoNation Honda!! I traded my 2014 Honda Accord EX-L for the 2017 Honda CR-V EX-L! The staff was so courteous and helpful! They make sure they give the best deal possible! Ask for Mauricio in sales and Demetrius in finance....they are an awesome duo!! Get into AutoNation Honda today!!!

I am very pleased with the service I received from Gino! I took my accord in for a routine service and oil change and he was most helpful. He offered me a free carwash which I didn't know was available. It's the little things that make a big impression on me!! I am a Honda fan for life:)

I brought my car in for an oil change and multi-point inspection. Everything checked out fine. Two days later, the temperature gauge suddenly read ?hot.? When I checked the antifreeze level, it was low as were other fluid levels. I called Jeff Whittington who promised to check the system and find out why fluid levels were not topped off. He was very accommodating.

I liked signing up for appointment on line. Customer service was very nice and polite. Reviewed what i needed repaired. The repairs were done in a timely manner. Everything is running smooth.

I absolutely love the car. I got the color I wanted, which was important to me. But I didn't like the fact that the car already had 208 miles on it; and they didn't provide any financial concessions for that. I was a little disappointed about that. Otherwise, I have no complaints. I would definitely recommend AutoNation Honda 385!!

Great service.....

Excellent experience, I will visit again when I need another car

Purchased a car and was erroneously told our trade had an accident on it. They still took it and we paid the price we wanted for it. I would not recommend this dealership simply because they gave me a headache while buying from them. Oh, and now the tire has low pressure TWO days after the sale. Go elsewhere

I have bought dozens of new and used cars in my life time. This was my first time to go to AutoNation 385 to purchase a vehicle. As I have rated above, my entire experience was excellent. My sales person, Tim Wilson, was very courteous and helpful as well as his manager Billy. I will return for my next purchase.

Jason Tao provided excelent customer service. He went above and beyond to help me get just what I wanted at the right price. The experience was catered to my specific needs and seamless. Jason made what is typically a dreadful car-buying experience almost enjoyable. :) Many thanks!

Came in because the Tire Pressures Low light wouldn't go off, even after I put air in the tires - turns out I had a 3" nail in one tire and it kept leaking and the pressure WAS still low in that tire. The price to remove the nail and patch the tire was very reasonable. How my license plate got bent I'll never know, but that was an easy fix on my end.

Didn't have an appointment but Stan took care of me. Only negative was it took 4 hours. Walked to Cracker barrel and had lunch.

As much as I hate the car-buying experience, AutoNation Honda 385 made this a positive experience.

I am always happy with the service at Auto Nation Honda 385.

Worked well with my granddaughter's first purchase

Everyone was polite and accommodating. I had to leave my vehicle but was given a ride to my home which I appreciated.

Great managing team very Professional sales staff, but Morgan the receptionist not customer service at all, she needs to find a different gig no dealing with public, she needs to be more proactive and less depending.

Horrible experience at this dealership. Purchased a new 2500 from another that had outstanding service and wanted my business.

I was overdue for my oil change, I needed a 30,000 mile check on my car and I had 2 recalls on my car! It took the exact amount of time I was told it would take and Henry was friendly and professional, as usual.

The service department is exceptional. The only reason I did not give a FIVE star review is that my alignment was not test driven after the machine alignment was done. You should always drive the vehicle after an alignment in order to make sure it has been corrected. To be fair, they took it out and drove it after I pointed out that it still pulled and then promptly corrected the issue. Sadly, it meant that I need new tires but at least the car is in alignment.

Adam in service is great and very thorough. He will continue to get my business

First time having my vehicle serviced here, Matt was awesome!! Every employee had a positive attitude including Matt. Awesome customer service!

When it was time for me to pay others are place ahead of me

I've gotten my oil changed, filter changed, tires rotated, and other services here and never had issues. Sometimes they take a while but I also usually have these services performed on weekends. Very professional

Ok just was not timely with the work I perform

The service was great and completed within the time frame I asked for. I was very pleased.

The service is always great. They care about my experience and will usually try to find a discount. I've always brought my car there and have never had any problems.

Bought a used 4Runner. Everyone was very helpful during the whole process. They even came to my house and picked me up the day I purchased. No that's service.

The best car purchasing experience in my life. Great service from the parking lot when I arrived until the moment I received the keys to my vehicle. Professional and honest customer service from General Sales Manager (Ed Lewis) to salesman (John Flanigen). I highly recommend AutoNation Honda in Memphis, Tennessee (385).

The service manager, John, went out of his way to get my running light replacement covered under warranty because there have been so many reports of defects.

Our salesman, Ron Counts was friendly and very knowledgeable about the various vehicles.

Great experience. Matthew Owens was great! Will go to dealership again for service.

They were prompt and nice. However, the main reason I brought my car in was because the tool light was on. They said everything was fine and in less than 20 miles after I left the tool light was back on. Now I'm going to have to make another trip in for the same thing. Annoying !

Great customer service!! Excellent experience from start to finish. Highly recommend Russell Toll and all of the staff there at AutoNation Honda. Need an amazing salesperson? Sean Driver is your guy! Be sure to ask for him. Thanks AutoNation Honda 385!

Terrell was very kind and helpful, service was quick.

I brought my Honda Accord into the Dealership for its regular oil change. I was greeted promptly by a very friendly gentleman. My oil change was done very timely.

Mr. Ron Counts had exceeded our expectations when we were in the process of deciding to own a new Honda. He made it simple and satisfying experience in less than 4Hours! Very efficient service. He was also very knowledgeable about the Hybrid cars, it's technology and its features.

If you ever have the desire, or need, for a new vehicle, this is the place to do so. Tim Wilson will take great care of you.

Got there at 745am, car didn't get in the shop till 12 noon. My day was wasted. Everyone that we're there when I got there has gone and the ppl that came at 1045 was gone as well. Will not be returning BACK..

This was the second time I had taken my Honda to this dealership for service since I moved to Memphis. The first time I dealt with Matt and it was amazing! Fast, flawless, and even went above and beyond with a tire patch! Today I dropped my car off for an oil change and for recall air bag service. This time I dealt with Jeff, who was also great! My service took longer than expected and I had every intention of 'blowing a gasket' when I went to pick up my car after a day of being car less. While I was sitting in the waiting area trying to calm myself down, I had a manager approach me. He asked the hard question that every manager dreads to ask when they see someone visibly upset, "Is everything okay?" Not only did Buz ask the difficult question, and waited and listened to my response, but he followed it through and provided amazing service until the end! Too often in this day in age is everyone so quick to jump on social media and trash companies and places of business before given the chance to follow through and with such little compassion. These gentleman did an amazing job during an extremely tough day and week and solidified that I will continue to take my vehicle there whenever needed in the future! Thank you so much for the truly genuine service!

Wonderful service, the wait for an oil change is always not long.

Overall, it was a very good experience. Our salesperson, Anthony Price, was extremely knowledgeable and worked very hard to insure we had a very good understanding of the vehicle and sales process. The entire team, sales manager, Billy, and business manager, Crystal McGuire, were very professional and helpful.

General service required. Took my car back immediately. Had it ready within the hour. Very, very pleased with the overall service and experience

Tried to get 3 sales people to help with a car that was advertised and since I am several hours away, I needed questions answered before I made the trip to see and possibly purchase the car. I could not get any help, not even from the manager. Got ignored. They obviously don't want to sell a car too bad.

Service with a smile, Matt was efficient and Ravon did his job with enthusiasm and Smile. I've met the GM and he is more than happy to help with questions I have regarding my car that I lease with Honda

Always friendly staff, customer service is excellent. I have always been satisfied with their service and staff.

My whole experience was great. Everyone was very nice and courteous.

Had a really great experience with Autonation Honda 385.. Tim was so helpful and a delight to work with. Loving my new Honda CRV. Highly recommend them if you are looking for a new vehicle.

I am a big Honda Fan! Quality, reliable product! But my favorite part of this dealership is the service department where I have been going for many years. My service advisor is John Tierney who has gone above and beyond to provide special service. The service manager Donnie always shakes my hand and says hello to me, using my name. I am not a friend or relative but they treat me like I am.

The sales guy Ricky was great! He took his time with me and made me feel very comfortable. Ricky and Pierre got me a great price and provided great customer service. Would definitely go back.

Just a routine oil change. Did a quick job while I waited. All good. Asked about new tires and their quote was $200 more than Costco. For a set of 4 tires. I will take my tire business to Costco, but for all other Civic business, I will come back for their quote first.

My last service experience was a positive one. My service advisor was very professional. I like the fact that I can pay for my service with the advisor. It save time and the dealer money with staffing.

Financial officer was exasperated because I refused to buy the extended warranty.

DJ was absolutely fantastic. He was patient, honest and professional. He is a good one for sure. We truly enjoyed our experience. He gets all 10s from us!!!

Gino took excellent care of my issue and kept me informed the entire time my car was in the shop. I will be bringing my car back for service in the future.

I took my 2009 Accord in for routine service and airbag recall. The waiting room was very comfortable, and I enjoyed being able to see in the servicing area while my car was worked on. The car was ready a little sooner than promised, which was great! Service adviser friendly.

Honda compreeor, clutch, stator and field coil was replaced. Entire unit had been in place for less than a week. Was pleased with the work that both honda dealerships did.

I had work done on Honda. My sales rep was awesome!!! I would recommend him every time!

Very easy to schedule appointment. Service was friendly and professional. Service was completed in a timely manner, and the parts department was helpful as well.

I made an appointment for service and check air conditioning which is not working. I allowed an hour and a half, given I had an appointment time. Upon arrival my husband was told that three hours was required to find the problem with the air conditioning. Why was I not told this when I made the appointment? Now, with temperatures in the nineties, I am with a car without air conditioning. My husband and I have to coordinate our schedules again to make another appointment. In addition, the tires were supposedly checked and rotated. Today, the very next day, the light is on in my car indicating the tires need air! This is the second bad experience I have had with customer service at your location. Another time I made an appointment for service. When I arrived I told the representative that I needed to leave in two hours. After two hours, I asked about my car and was told that it had not even been looked at! The manager did rectify the cost and the situation. Unfortunately, I continue to see a pattern of poor service that wastes my time and doesn"t correct issues.

Repairs still not complete yet. Complaint: car over heats when idling. Said I needed a fan motor. When I came to pick it up, they pulled it up for me so car was running. When I got in to drive off I noticed it was loud and vibrating, shaking. Very uncomfortable feeling. I drove home & called Service mgr to let him know. He stopped by my home to test it himself. He agreed it wasn't suppose to be doing that & asked me to bring back in the morning. I did. Later was told car doing this do to not the "after market fan blower but found a broken motor mount. My son is a mechanic & a good one and said it wasn't doing that when I took it in! But only started after he put on fan blower??

Terrell at 385 was amazing, the best service experience EVER!!!!!!

Excellent customer service department. The staff was friendly and the repair was completed within a reasonable amount of time.

Friendly and efficient Great location and procedure Totally satisfied with experience

My experience was great with Auto Nation Honda 385 and fast Jeffery Jackson is a good Sale Consultant

My son, Cameron, was able to have a great 1st new car experience thanks to Ken and Billy in sales and Maurice in finance at Autonation Honda 385. Cameron and I are very thankful to the Team for our great experience. He has had a couple of vehicles but this is the first that he picked out for himself. He really likes his new CR-V!

They were very professional and courteous. I communicated mainly through email b/c of my job and they were respectful of my wishes. I have no bad things to say.

The wait wasn't too long and the my service manager was very friendly.

Jeff and Donnie have worked incredibly hard for me on several issues this week. Can't say enough good about the service I've received! Definitely above and beyond what is required! Thank you!

Good service and nice clean facility. I didn't have an appointment but the service time was still done in a reasonable time

My wife and I had a very pleasant experience at Autonation 385. We were shopping for a 2017 Pilot. Our salesman, Tom Marshall, was very knowledgeable. He was able to answer all our questions and concerns about what is a very high tech automobile. Tom was attentive and very helpful with questions about financing, warranty, service requirements, etc. We got a very good trade in on our old Pilot. After a week of driving our new car we are both pleased with its performance and features. This us our third Pilot!

Absolutely fabulous service! Especially impressed with their honesty!!! I asked about a couple of things that they could have easily fixed and charged me; however, I was told that those particular things did not need to be fixed. WOW! This service check up was on an 8 year old Honda Odyssey that I bought from them. Got out of there with around an $80 charge. Couldn't be more pleased. Will do business with them again and again.

RON was great. He took the time and was patient. He's a great guy.

As always the dealership is immaculate The staff I'd very attentive and helpful Very good service and treatment every time I visit them

I like the service department they all are so friendly 'kind 'and courtesy.If there's a problem they will get it solve I love going to do be Honda hackcrossing never been to any other Please keep up the good works I will be needing some discount coupons to come in the mail for my Honda Accord I starting in August getting my belt sparks plugs radar flush and tram mission fluid change I'm need discount coupons bad got to get a lot of things done can't do it all without coupons so please get these in the mail for me starting in September. Thanks so very very much will see u soon

Bought a 2013 Honda odyssey from here. Autonation certified vehicle ( its not OEM certified) needed $150 battery change on two days after purchase. Internet sales manager promised to honda certify this vehicle for $800 but in person another manager is arguing with me for everything. I wont buy my next vehicle here.

Got Car here so far so good.

Terrell is the best. Let him handle your service needs

Just bought my second Pilot! Sales and service here are topnotch!

I was able to tell Mr. Carrier the problem I was having with my can and he started the process to correct it. After checking my car and ordering the part my car was fixed.

Service quality is a bit random

Quick, accurate, professional service. Ask for Terrell, he'll take care of you at Auto Nation 385!!!

Gino at the Honda dealership was excellent. He took care of everything.

Best Car Buying experience ever, thanks to Tim Wilson and all the team members of AutoNation 385!!!

Assistance from salesman and others was informative, straight forward, helpful, and presented in a friendly manner. Options based on my interests were presented without pressure to make a another choice. I was very pleased that I was able to buy what I was looking for and that the process was as painless as possible. Salesman delivered car to my home as a result of timing - I was impressed .

I did my entire deal with internet sales. Not only did Autonation beat the next best price by over $400😎😎 my car was washed, gassed, and ready to go. Less than an hour after agreeing to the deal via e-mail, I was with the finance manager signing paperwork at .09% APR through Honda. Best car buying experience I've ever had. Michelle, Darren and Pierre rocked my deal at Autonation 385. Best team, best price, best people, best financing and a Honda!!! 😎👍

Service rep John is great to work with. Overall experience was good.

Mr. Jackson was great. He was knowledgeable and very warm. Also he was patient and allowed me to come to a decision without feeling "pressured". I appreciated his honesty. So he deserves 5 stars. However, once I began the financing phase I felt pressured into buying additional items that I did not truly want. The financial representative assured me I could contact him if I had any questions or concerns. Once I realized I wanted to cancel the additional items purchased, I contacted him several times and I was told that he was extremely busy and no one could assist me. I finally requested a call back, I never received a call back. I would like the contact telephone number to the corporate office to discuss these matters. P.S. I would recommend this dealer, however I would advise potential customers to be leery of the finance team.

Been coming here for my oil changes since I bought my car from here a year ago. Always friendly & informative service. They don't have you waiting to long. I usually wait in the waiting area. Clean area with popcorn, tea, and TVs. Wifi is there for you to work away or stream away.

it was a very satisfactory experience. Our sales person was Jason. He did a very good job of showing the vehicle, explaining everything, and then going through the purchasing process.

Disappointed I normally go to Honda Wolfchase I noticed they would give me a detailed ran down on my vehicle verses AutoNation . This is my third time coming here . It's more a convenient location but I don't get the same customer service. Previously time I needed new tires but no word . This current time, I needed the shutter service to leave my vehicle & return to work (30min.) I waited waited waited Of course I'm late now & my vehicle not ready I had to find my own ride Highly disappointed!!!!!!!!

The lowest I can rate this dealership

Honda 385 was great. Henry was in charge of my appointment and was wonderful. He met me in the garage and took over from that second until I left. Everything was taken care-I felt completely at ease went I departed. Thank you again Honda 385!!!

Dealership performs repair work that you don't need. Took my car in four times and charged over $1,200 replacing basically the whole air conditioning system . They fixed it the last time by replacing a hose.

We just purchased our second vehicle from Honda 385. We couldn't be happier! They go above and beyond for the customer. We knew we could trust them after a great experience buying a new crv in 2011, so we knew it was one of the places we wanted to consider this year when looking to purchase a used odessey. We looked at so many vehicles through dealerships and private party. Although we were a little disappointed to find they now have no haggle pricing, we were very surprised and satisfied to learn they do offer the best used car selection at a great price that we could find.you definitely want to go to Honda 385, especially if having great service you can trust is important to you.

Warranty work was quickly and quicker than the estimated time, it was a pleasure!

Great service! Thank you Mr.John I really love my 2017 Honda CR-V

I brought my CRV on May 27th because the Tire Light indicator kept coming on. They filled the tires with air and sent me on my way. I came back June 8 with a large nail in a tire that they promptly took care of at no cost to me and I am grateful.Someone however opened my hood and did not shut it all the way and on the expressway, it was moving and scared me to death! Overall, they are very good at what they do there and I would recommend their services offered.

Great service, They kept their promise and repaired my tire....hassle free!!1 Thanks Guys!!.

The service was awesome. Alicia, Billy, and Maurice treated me with value and care.

Friendly service, but a long wait for a simple oil change.

I went in for an oil change and to have a tail light looked at that had accumulated some water inside. I was told that They would order the light and I could come back to have it replaced. No one ever contacted me when the part came in. And I found out the next weekend on the way to Florida that my windshield wiper fluid hadn't been topped off. It was bone dry and I had a windshield full of bugs. So now I'm concerned other fluids weren't properly topped off as well. As soon as my oil change package runs out, I will be going elsewhere.

Made an appointment for a service bulletin (second time.) They even verified over the phone that my car did still need this work. Brought it in first thing in the morning. After waiting over an hour, I asked for an update. They then told me that don't have the parts for this fix. They knew that the day before (if they had checked) and also when I first came in. (Same thing happened last year.) I asked if they would order them and call me when they came in. The service guy said they couldn't do that, I have to keep calling them. Found my car in the back parking lot where it had been sitting for the past hour. No apologies. His excuse was they don't check if parts are in when appointments are made.

Appointment time was not in the system when I arrived to get my vehicle service. Even though I received a confirmation number and email.

Gino was great. He provided excellent service. Very thankful for his prompt response to us upon arrival.

After a vacation drive from Delaware to Memphis I noticed that the oil in our 2012 Honda Odyssey needed changing. We were on vacation and wanted to have it changed quickly at a commercial oil change company first. Our first impression of that facility was not good and hoped that a Honda dealer could fit us in. AutoNation came through.

While the Customer Service Salesperson (Mr. Ron Counts) and the Customer Financial (Mr. Maurice Moore) gave me excellent customer service, the remaining/other parts of my business was egregious. I.e.- I was given an incorrect price on the auto that I initially wanted to purchase (and I was given the incorrect price before I test drove the 1st auto and the amended price was given afterwards) and the staff didn't initially want to acknowledge their error and everything afterwards became unpleasant. And, when a manager took the time to show me another used car, he failed to show me all of the used Civics within my price range. Oh, this was my first time purchasing an auto in 28 years (there was so much I didn't know, experience, and was cognizant of) and this vital information was stated to your staff on several occasions. When/If I have to go there for anything, I will begrudgingly do so. I still purchased a 2015 Honda Civic.

Gino (service associate) was terrific in every way. Unfortunately the air conditioning was not working properly when we picked up the car. The other repairs were fine.

Courteous Staff, nice facility, and reasonable repair prices.

Terrell did a great job of keeping me updated on what needed to be done, cost, approximate time to repair and then letting me know when my car was ready. They did offer me a shuttle although I had a ride but that's a nice service.

Do not have a comment at this time. Thank you. None

My salesman was Trey Alston. I previously gave him a good review from my car buying experience. A few weeks later, I go to pick up my tags and find out it would cost over $500. Well, Trey failed to add the cost of the tags into my loan layment after he assured me all costs were included. When I talked to him on the phone, he assured me that was not the case because I live in Mississippi and purchased the car in Tennessee. I go to the dealership and speak with Patrick, the sales manager because I wanted someone to explain to me why the tags weren't included in my loan. He advised the cost of the tags could have been included in the loan but I was also told there was nothing they could do and that he would provide more training to Trey. Stay away from this salesman as he lacks knowledge when it comes to your loan/paperwork.

We just purchased a new CRV-EX-L and love it! We had an excellent experience finding the car we wanted and Jillian Webb did a great job demonstrating all of the extras this car has. So far we are very pleased. I highly recommend AutoNation Honda 385 and Jillian Webb especially!

I had such a great experience at autonation Honda on Hacks Cross. I came in only to look, but received such great experience and ended up buying a 2017 Honda civic EX! I'm so happy I made a great decision at a great car dealership. I owe it all to my salesman Ron Counts. Thank you!

I bought a new Honda Accord and I have been very pleased!

Darren is an excellent salesman and provided us with the exact car we were looking for when they did not have one on the lot. Great facility and fantastic employees!

I would recommend to a friend! I enjoyed my experience, it was very pleasing.

Michelle was a very nice salesperson and not overbearing

Tarus Watson was great. He made our buying experience very easy and was so patient with us. We have been to many dealerships looking for our next new vehicle and Auto Nation by far was the best we found. Everything was done with ease and no hassle. The dealership is extremely friendly and I highly recommend them!

We had a great experience buying our new car at Auto Nation 385 with Alicia!!

When I drove in the service area there were 2 service agents standing at one car. I sat in my car looking at them and neither acknowledged me or said, "we'll be with you in a moment." I sat a little while longer and just decided to get out of my car and walk in. It wasn't until I got to the door that one of the two asked me how could he help me? When I was in the first lane (I was parked in the 2nd lane) headed for the door another service agent (who was further from me) asked if I had been helped. It was very dismissive and made me feel that they didn't want to help me or were just being lazy. I usually get good service at this location but I was a bit put off yesterday.

The service advisors were first-rate! They went far beyond the norm to provide customer service!

I had a very positive experiences. Ron Counts and the finance manager exhibited excellent customer service. It is service and car quality like this that make me continue to buy Honda Accords.

Great Experience! Ron Counts and the Finance Manager exhibited great customer service. Due to the service I have received I will always be a Honda customer. Great Job Guys!

The process was fair. They should offer beverages since the buying process was over 5 hours. My trade situation was unfair and a bit shady.

Some of the rudest people I've ever met in my life. Their representative "Michelle" told my wife and I we wasted her time and she gets paid on commission after a test drive. Their manager on duty was just as horrible when we took the problem to him. Their only saving grace was their general manager - who seemed very nice after taking the complain to him. I wouldn't recommend my pet to this place.

I had no problems getting my oil changed and they even let me know that my airbags had been recalled. I dropped my car off Friday afternoon and came to pick it up Saturday morning/afternoon. I had no problems except when I came to pick it up someone left their trash in my car, went through my console (I know this because things I purposely kept at the bottom of it were now on the floor of my passenger side) and a few days later on the following Wednesday my father and I noticed a screwdriver was left under the hood of my car (we had popped the hood because a couple of my fluids were low, which was something I thought they topped off whenever you got an oil changed). I did call back the same day and spoke with someone about the trash left in my car and he was very nice and apologetic for the incident but I did not call back when the screwdriver was discovered underneath the hood.

Overall good experience. Just went in for recall work but they checked the entire car and didn't pressure me for other services.

Good people. Gave me a great deal on a 2017 Honda Civic EX-L. I'd do business with them again. Only wish I lived closer to take advantage of the maintenance plan.

Some of the rudest people I've ever met in my life. Their representative "Michelle" told my husband and I we wasted her time and she gets paid on commission after a test drive. Their manager on duty was just as horrible when we took the problem to him. Their only saving grace was their general manager - who seemed very nice after taking the complain to him. Ultimately, we decided to take our hard earned money elsewhere. I wouldn't recommend my pet to this place.

I'm very satisfied with the professionalism of Terrell Wilkerson, advisor the day of my service, 4/18/17. He was very friendly and helpful, and honest. I will continue dealing with him, if available. I watched the actual mechanic work on my vehicle and a lot a "chit chat" going on with mechanic next to mine. The service for an oil change took over 1 12 hrs????? My tire presure was not checked because we had to put air in two of them. Not sure if this is included in the point check or not. Just think the mechanics should be more focused on their work!!

Yes I love my car!!! We had a great experience at auto nation!!! Everybody was amazing!!!! Thank you so much!!!

Alicia White AutoNation Honda 385 My wife and I vote her sales person of the year!!!! The must efficient car buying experience I ever had,

Alicia went over and above her job description. She actually came to my mother's home to have paperwork signed because she had just had back surgery. No surprises, very straightforward. Never buy a Honda in the memphis area without contacting Alicia White of Automation Honda 385

John Tierny always takes such good care of us. It is a pleasure doing business with him. He is very knowledgeable & thorough, and goes out of his way to help in any way he can. He is the reason we take our cars to AutoNation 385.

great dealership--(ed lewis is the best) made me and my family feel like their number 1 customer!!!!!!!!!!!!!!!!

I always have a great experience at Honda. Everyone is always Super friendly.

I've visited AutoNation Honda 385 on several occasions. I received friendly, attentive service from the customer representatives during each visit and my vehicle was serviced within a reasonable amount of time. The waiting area was clean, refreshments were available, and the customer representative personally alerted me when my vehicle was ready (I dislike those intercom announcements). I've purchased many cars over the years from various dealers. This dealership has offered the best customer service.

I have bought 3 or 4 vehicles from this dealership both in this and their former location. They were always excellent, but have gotten even better in the new location and facility. The quality of the car is critical when you are buying, but it is the service that keeps you coming back. Adam Keller personifies "customer service." He is absolutely world class!

Very bad experience for a whole week with the service dept. rep. I was told several things to start my car and given a redicilous price. I had to speak with the manager to lower my bill. When I finally got my car it was dirty and something was hanging above my feet inside. My gas tank was on empty but I had paid $15 in my bill for gas. I dropped my car off with a half tank of gas. I had such a bad experience, that I just pushed that little board back up in place, went to the nearest gas station and filled my car up because I didn't want to deal with this location anymore. I will never be back. Horrible experience!

I had a poor experience with the service department. Part was on back order and they did not call me when it came in. When I called they said they would call me back but never did. When they fixed the part it was not complete and I had to wait

Salesperson Michelle Renfroe was very helpful and enthusiastic - everyone else was also nice. Really comfortable environment and easy to get to.

Es un lugar seguro con personas autorizadas y amables capacitadas para desarrollar su trabajo dependiendo su función que desempeñe

The best service anyone could ask for. Salesman Trey was perfect. Tried to leave to get hair done but Trey insisted on taking me,dropping me off and picking me up while my husband waited with staff. Went in with casper..white 2012 honda to....silver bullet 2017 honda accord. Everyone was perfect as well. Mr. MAURICE had all paper work ready a D easy to explain when I had a question. Mr. Danny was gentelman...asked 1 was question and wanted the wish. I honestly do not think anyone could bet them!!!! Love them

Mr Jackson was a miracle worker cause I wanted a new car but didn't want the high notes that goes along with it. Mr Pierre and Mr Jackson did a magnificent job in getting me some really good deals and a very reasonable note......Again thank you to you both and God Bless You as well

I enjoyed the help and also like. The car i was able to get i love it and payment's

Lawrence Armstrong is a great salesman. I highly recommend him at AutoNation Honda! IF you want something done right and the best quality, Lawrence is the right person!

It was great experience at Auto Nation Honda. My salesman Ken Hubbard made me feel comfortable in my decision. He explained everything step by step.

Great customer service, very nice salesperson Michelle Renfroe . The treatment was excellent and we are enjoying our vehicle!

I paid close to $7000 cash to have a new transmission installed and a tune-up done. Picked my car up after waiting 3 weeks. Soon as I drove not even two miles away, my check engine light comes on. Called the service guy and he told me to bring it to him the next morning and he will run a quick diagnostics test on it. I go in the next morning, the service guy is not even coming in that day. They tell me it will take at least 2hours to get to my car. I leave my car because I have to be at work. 5 hours later, I get a call telling me that it's going to cost me another $500 to fix some valve that keeps sticking. You would think after spending this much money, my car should be running like a brand new vehicle. i can't afford another $500 at this time so, I have a vehicle that's still not 100% fixed that I paid close to $7000 for. I will be sending a letter of complaint to the corporate office also. My worst experience ever in 10years of dealing with this dealership.

I was talking to the sales lady who said she'll wait for me but did not deliver her words she assigned me to someone else, manager was very discouraging, went home, the next day, I called in, spoke the the sales person, who got assigned to take care of me, he said he was going to call me back but didn't call me back...i think that regardless of the situation, he should of call me back, it's so unprofessional of him....

[2017 Review] DO NOT BY A USED CAR FROM THIS DEALERSHIP UNLESS YOU HAVE A MECHANIC YOU KNOW AND TRUST CHECK THE CAR OUT FIRST!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesn't catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership. [2008 Review] In Texas, I never had a problem with a Honda or Toyota Dealer. In Memphis, TN everything is "not quite right." If you made a service appointment at a dealer in Texas, they would have your paperwork ready in advance and remember whom you were and what you were coming for. At Dobbs, "So, what did you want us to do? Oh, you had an appointment? I'm sorry, we can't find it." In Texas, your car was ALWAYS given back to you washed and vacuumed. At Dobbs, "Tell you what, sir. I'm going to cut you a deal and get you a car wash for free." Moreover, three times now, it hasn't been done when I come to pick up the vehicle. In Texas, the quote was the price. If there was something unexpected, you got a call. At Dobbs, I found this 10% "misc. service charge" added to my bill. When I ask what it is for, I get 3-4 different responses (on the same visit). The cashier said, "Oh that's new. It is cover additional service supplies." Another agent said, "Oh that. That is a part disposal fee." When I asked, "What parts?" The response was, "Gee I don't know, let me get your service manager." His response was, "Oh that shouldn't apply to you, let me take care of that." When I ask him what it was supposed to be for he replied, "Oh, that is an OSHA compliance charge for disposing of hazardous materials. But in your case, I'll cut you a deal and take care of you." Another was heard to tell the next guy (who saw me question the charge), "It is just like those extra charges on your cell phone bill to cover taxes." What this tells me is that this is a "let's see if your looking," charge. I have not have trouble with work performed at Dobbs. I never did in Texas either. Nevertheless, Dobbs' business practices make me dread going back.

Do not by a used car from this dealership unless you have a mechanic you know and trust check the car out first!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesn't catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership.

I love Honda! I'm on my 3rd one lol! And the customer service is always exceptional 👌😆

This dealership was easy to work with, as was the salesperson. The only reason for not giving 5 stars is that they still use the age old process of going back and forth between customer, salesperson, and sales manager. Please folks, in this day and age when so much information is available on the internet from review sites to pricing modules - is this game still required? Had I not been prepared walking in, it is my opinion that some pressure tactics might also have been used but they were not. Well, except for the sales manager asking about committing on the first visit. Really? The exchanges between salesperson and sales manager resulted in too much wait time for my liking. Making me sit does not help my outlook. How about empowering your employees to make some decisions on their own?

This was the must efficient car buying experience I ever had, even compared to other AutoNation locations. Michelle Renfro listened to what was important to me and found a vehicle that I couldn't be happier with. I felt right at home and loved the teamwork that I witnessed to get my deal done!!

Just traded in our 2005 Honda Odyssey (which I might add had 175,000 miles on it and never had it in the shop for repairs until last year when we had to finally get the brakes and front wheel bearings done due to simple wear!!) and bought a 2016. Cannot say enough good things about our experience! Jason Tao really took good care of us and was very helpful explaining all the new features on our new van!! I just hope this new Odyssey is as good to us as our old one was!!

I was getting an oil change on my Honda Odyssey and I had some other small issues going on with my vehicle. Everyone that I was contacted by was friendly and explained everything to me in detail if I had any questions. I also love how nice the waiting area is. I love my experience there each time I go there.

My daughter had bought a car from your dealership and was going to get an oil change, while we were waiting we decided to walk on the lot to see what you all had. I had had a very bad experience with another dealership and didn't want to talk. I was only on the lot for about a minute when Mr. J Flanigen came and asked me if I was going to buy a car I told him that I was just looking and showed him the car that I liked. He was very nice to me and let me sit in the car and test drive it. He made me feel very comfortable and he was so nice. Mr. Flanigen explained how the car worked and told me about the things under the hood I cannot explain how nice that he was to me. I am enjoying my new car and it is so pretty, it runs great I can't thank him enough for being the person that he is. I felt like I had met a friend. I have recommended Honda 385 to all of my friends I am the third person in my family to purchase a car from your dealership. Thank Mr. John Flanigen for his patience in explaining the car to me. I don't think that a person could get any nicer than Mr. Flanigen.

Tommie Marshall is a class act salesman. He is patient and kind. He is very knowledgeable and answered all my questions but did not push or influence. I opted for another car model, but I will recommend Tommie and this dealership anytime.

Overall, the best experience in buying a new car. Mr. Price was professional ,knowledgeable and very respectful.

Rob, Tarus and Sean were so helpful throughout the entire process. Highly recommend.

Great prices!

Love my new CRV. We will be back to Ron again, he is great!

After visiting several other dealers Timothy Wilson at AutoNation Honda helped me purchase my 2016 CRV. The AutoNation Honda Team made it an educated stress free purchase. I look forward to working with them in years to come and would recomend them above the rest

Alisha is my #1 sales representative. She has helped me with two cars and I'm working on the 3rd . Kenny is a great service representative always very helpful. Jeffrey is also a great sales representative and is very helpful. I can always depend on these three at Honda.

Good service on sale but hard to reach service dept on phone

Our salesman Marcus with his trainee Taurus were both friendly and helpful. They took the time to show us the cars and let us test drive different models. They were knowledgeable in explaining the difference in the models and answer all our questions. When the sale is completed, Marcus sat down with us in the car and showed us all the different features and even setup our phones. The only complain I have is the price negotiation and the buying process took too long, otherwise, I am happy with the service.

My experience was great. The salesperson made every effort to make me feel that customer service was a priority. I know his goal was to sell a vehicle, but his patience, knowledge, ultimate respect and a sense of concern for my satisfaction was awesome and most impressive. I needed a vehicle and I wanted Marcus Brown to be the salesperson.

I do not like the process of purchasing a new car. Attempts to streamline the process by negotiating on line and sending all the information needed for paperwork in advance and setting an appointment time didn't help. We had to wait over 1 hour to see a finance manager despite the fact that it was a cash transaction. They apologized for the inconvenience and worked to make the wait (due to high volume) comfortable.

My salesperson was Michelle Renfroe and she was great to work with . Saw the car online. Worked out a price over the phone . Drove 4 hours to see it and it was exactly as described . They made the buying process easy. Detailed it again for me and I was on my way home. Yes, I would definitely buy another car from them .

My experience was the best I have ever had after years and years of buying or leasing a car. I had called in advance to going to the dealer and talked with Michelle Renfroe. I told her what I was looking for and when I met her she already had a car ready for me to test drive. She was very knowledgeable about the difference in the models and took the time to show me the variables and prices. When I decided on the car I wanted we went into the dealership and she immediately got all the paperwork in order and when that was completed she set down with me in the car and showed me all the different features and got me set up with some. When I told her I had wanted to keep my St Jude license plate she had me sign another document so I could keep it. She is certainly a great asset to this dealership on Hacks Cross Road in Memphis TN. I would highly recommend her to anyone interested in buying a car, I wish there had been more gold stars to give her.

Always. Fast friendly and courteous service , very pleased

I was very pleased with the service. I went to purchase a Honda CRV I saw online. The price was different on the sticker of the car when I got to the dealership. They honored the online price which was a great deal less than the sticker. Alicia was a great sales person. My test drive and purchase were both a fun experience. Alicia was very knowledgeable about the CRV and explained everything about the car! I had a great time. The gentleman that took my payment and sold me an extended warranty, explained all options and was very helpful in me deciding what I wanted. He was very pleasant and friendly too. I was in and out in one afternoon with my 2014 CRV!

Great service!!!!! Even though I purchased my car from Wolfchase Honda (which I wish I could change) I prefer to go to AutoNation for service. They are so helpful and the service was vert fast. I got an oil change, tires balanced and rotated, and a software update all in about 30 minutes or less. I'll definitely be going to them in the future for my cars maintenance. Thank yall

I'm still just at awww after leaving this dealership. Their service department went out of their way for my husband and I. They stay way over and waited for our vehicle to be towed so they could program a key for our van. The customer service that we received from Mr John, Barry, Hi, and the man that greets was just phenomenal! Thanks!

Got an oil change, nice service department.

Michelle was one of the best sales person I have ever experience. She made me feel comfortable, and showed a lot of compassion during my buying process.

Excellent experience. No hard sale pushiness. Fair price on trade-in. Salesman very knowledgeable about vehicle.

Best dealership I've ever been to. The people are so friendly and helpful.

Five time buyer at this dealership and always have a great experience! It also helps that they sell a quality vehicle.

Honda 385 treat you like royalty�����

My civic was part of the air bag recall. They fixed the air bag in a day and provided a rental during that time. Unfortunately, there were new scratches on my car when returned to me and the air bag light coming on and off. Manager, Buz, had the issues corrected including a touch up job fixing the scratches caused as well as scratches which were there to begin with. I was happy and confident to know first hand that AutoNation Honda 385 will do the right thing to take care of the customer. Thanks!

Ron and Harold were very professional and easy to work with. This was the best car buying I have ever experienced!

The Salesman, Antoine Price was very easy to work with. I was impressed that he was able to get the exact vehicle I wanted from another dealer.

BOOOO!!! Pulled into service line at 6:55 a.m. 4th in line. Service dept. waved 5 cars ahead of mine!! Service people looked at me and walked away.......what is going on there???

Please take me off your mailing list. I won't be back for anything.

I just bought a 2016 Honda HRV, and the sales person was very helpful with no pressure. I am very happy with my purchase and I would recommend anyone to AutoNation Honda. The SUV gets the mpg as stated. The seats could be made with a little more comfort but it drives very good.

This was the best car service I've ever gotten. The wait was sort of long but the waiting room was very comfortable. They even had a little room for the kids with frozen playing on the TV.

Car buying experience was pretty decent. When it comes time for warranty and repairs don't hold your breath thinking they will take care of you. Had my vehicle I bought used for 2 weeks and the air compressor that controls the rear suspension went out... And what do you know... We won't cover it even though it is the only thing that holds the back of your vehicle up... So here I am stranded because dealership wouldn't stand behind their word. Even after salesman said if you have any problems please bring it to me and I'll take care of it... What they wanted $1400 to fix I fixed myself for $300... Probably won't be back to see them again.

Made an appointment for an oil change at 10:00 on a Tuesday, showed up fifteen minutes early, and was forced to wait for over two and a half hours for it to be done. What does an appointment mean to these people?

As car buying experiences go, this one was relatively easy and stress free. The salesperson was courteous, friendly, knowledgeable, and accommodating. In short, he worked at making the transaction easy for me.

I love u go to them ������ thanks alisha at auto nation honda

I initially found the car I wanted on the internet. I started the buying process on-line with an inquiry to the dealership. I was quickly contacted by Mr. Ronald Counts. We spoke for a few minutes by phone. He then worked out 90% of the purchase by internet and behind the scenes. Once all the grunt work was done, I went to the dealership. The remainder of the process was very pleasant. He was very helpful to explain the features of the car and the dealership. Mr. Gregory Henderson proceeded through the finance process with ease as much of this was done behind the scenes as well. Everyone involved was very friendly, cordial, and respectful. No pressure; No haggling. A great way to establish loyal customers.

Great experience. Simple process. Pleased customer!

I had a really pleasant experience with AutoNation Honda. The salesman Spencer Richie was really nice and friendly. He was not pushy like I have encountered with some salesmen. He did not try and sell me something that I did not want. He allowed me plenty of time to think over the decision without pressure. He worked really hard to get me the deal I wanted. I would recommend him and the dealership to anyone looking to purchase or lease a new vehicle. I had not purchased a vehicle in over a decade, and the folks at AutoNation made the experience a nice one.

The GM Russell Toll , and sales associate Michelle Renfroe were very knowledgeable and helpful guiding us through the car purchasing process. No pressure no stress! Burt and Schelle Costello

Its was a fair experience, I wasnt convinced with the customer service in some aspects... I dont want to mention that here, but anyways got good car and happy with offer.

The car buying experience is fine. The service department leaves much to be desired. They forgot to reset my oil light seems simple however it required a trip to them and there was no acknowledgement of their mistake. Just reset light and sent me on my way without so much as a sorry we messed up.

My salesman was both condescending and misogynistic, so I highly regret leasing my CR-V from AutoNation Honda 385! There are plenty of other great dealerships in Memphis, but I do NOT recommend this one!

This is the worst service department I have ever dealt with in my entire life. My Honda CRV was part of the airbag recall. They told me to bring my car in and they would give me a rental car I have had nothing but problems since April 1st they gave me a car that has tags expired then the rental car company reported the car stolen. No one ever bothered to say that you have to renew the rental car contract every month then honda said that they would exchange the car and send me to a different car rental place. that would be Enterprise Rental Car. After waiting a half an hour for them to arrive and give me a ride to the rental car place I found out that unfortunately Enterprise requires that you give them a credit card to use one of their cars and Krista Patton who has got to be the dumbest person that ever walked on the face of the Earth her response is but that's their policy not ours. Again worst experience I have ever had. Don't use them don't use Enterprise don't use AutoNation just stay the hell away from these people

I have to admit that I am glad that the experience of buying a new car is done. I don't look forward to having to do that again. Mostly because it took so long. six hours from the time I walked in the door to the time I drove the car home . But then again shopping for anything is one of the least favorite things I like to do with my time. There was nothing wrong with my sales person Caroline. She was great and very informative and helpful.

Me again. I forgot about the part where I was the first one there at 7:35 am and waited three hours to have my car fixed while other customers can in and left before me. The customer service guy thought I had left and move other people in front of me. I know this because when he called my cell phone, he was surprised to learn I was in the waiting area.

I was charged a $17.76 misc. fee for something that was not told to me up front about. Then the service manager contacted and explain what it was for which did not have anything to do with my repair and was then told they would refund the money, which they have not. All I ask is be upfront with your customers and not surprise them with added fees which are not explained on the bill.

I love Auto Nation every one that helped me was very polite and kind EJ I love him when I need another car I will come back also tell my family and friends. Thank y'all so much

Worst service ever

Mr.JDavis did a great job on helping me find a great car I'll be back

Bought our First Honda ever from Robert Washington. Great experience and great guy to work with! Impressed they offer a technology class for the new cars!!!

Great service and clean facilities. I appreciated their quick response in repairing my vehicle.

I have purchased 11 cars in my life and every experience was a pain in the derriere! But Lucky number 12 was a pure Joy! If anyone is looking for a car, buy a Honda because they are the best, then go to AutoNation Honda 385 and ask for Robert Washington Jr!! He is awesome! I also looked at Wolfchase Honda and was told if you can find that deal anywhere go for it, ....and I did with Robert Washington at 385!

My husband and I kind of knew what we wanted but when we arrived at the dealership it was very overwhelming. The salesperson was so kind and helpful. I ended up test driving a couple of different models before I could make up my mind. She did not leave us the whole time. She also wanted me to be very happy with what I chose to buy. We really enjoyed her, she made sure we had everything we needed before we left the dealership. She even followed up by calling me yesterday to see how I was enjoying my new HR-V. We are very happy, thank you. Can't wait to come in for oil change! :D

Although we had some trouble with one of the loaning companies Michele and Patrick put in hard work to insure everything worked out. My children and I love our Honda Odyssey and would definitely use them again. Overall they made it a painless process.☺️

Very friendly. Patrick was on top of things and had all forms ready when we got there. Down side was we did not get the amount we wanted for our vehicle. We did drive from Little Rock to your dealership and were impressed and would send others. Had never heard of AutoNation before and now have seen commercials on TV since then. Another drawback was the length of time we had to wait on a finance manager. It took about 45 minutes and I felt that was a little long. Otherwise top notch dealership and we had a great experience. Patrick was wonderful and prepared for us.

This was our 7th time to purchase a new car (third new Honda accord), so while we may not be experts, we aren't newbies either. I'd rate the deal we eventually got as better than average. I'd rate the buying experience as average, it took many hours of 'how much do you want to pay', 'let me check with my manager', 'you really ought to get the paint and leather protection package', 'do you want wheel and tire insurance' etc. to buy the car. We were exhausted, but very happy with our new Honda.

Took for servicing - friendly staff and quick serving

I would like to salute this new dealershop for it's quality service. they assited me in prepareing our car for a trip to the mountains! Bent over backwards tomake sure all was well. The FREE care wash was a surpise! Theeven showed me how to strapped in y puppy for a safe trip for him! Love these guys! : Buz, Donnie and Milton! YOU guys ROCK!

I figured I could safely get my Honda Accord's oil changed and tires rotated and balanced without things going south. A couple months later, upon doing work on the car myself, I have found out they severely over torqued the lug nuts. Upon attempting to remove the lug nuts, a lug nut and the lug nut stud broke. This is absolutely unacceptable. The lug nuts were supposed to be torqued to 80 foot lbs. Instead they were torqued to probably somewhere around 300 most likely due to improper use of an impact wrench. Replacing the broken stud has been an unnecessary pain, and for the average person, would probably be a nice expense. I won't be trusting them again to do even the most basic of service.

Best car buying experience I have ever had. Brady Cayet was fantastic! They did not have the model and color I wanted but found it for me. All of the staff was friendly and helpful.

Excellent customer service! Made the dreaded task of buying a new car much easier!

Older folks need help with the new technology...you need people there who specialize in that...not sales people who are at best "fair" at explaining the stuff. As a lifelong educator I see a need for this in your industry.

I was in the market for a new car and bought a 2016 Honda Pilot from Ron Counts at AutoNation Honda 385. Mr. Counts gave me a good deal and treated me like Royalty.

Everything was great and the sale person excellent

Provided immediate appointment to look at the Vehicles. Very satisfied with how I was treated. Representative was patient and showed us the different models of both pilot and odyssey that we want to look at to understand the differences. More color choices would have been good, but not a show stopper.

Finance manager that is Malik s boss is terrible with no people skills!!! He feeds to ge demoted terrible experience

I bought a gorgeous honda accord cross tour in.2014 and still love my car

I shopped at many dealerships and several brands of cars all over Memphis. Tim Wilson, my salesperson at AutoNation Honda 385, was by far the most knowledgable and most helpful salesperson I found. His professionalism and friendliness really helped convince me to buy a car from him. He also helped me decide to buy a Honda CR-V, and seemed to get what kind of car I was looking for from the very beginning.

My wife and I purchased a 2007 Honda Odyssey. The saleswoman was patient. She answered all the questions we asked. The buying process was simple and quick. They were upfront with their pricing and we ended up with a very fair deal. The showroom floor and lobby was clean and comfortable. Since we've purchased the Odyssey, we have been very satisfied. It's a nice ride and our children really like it.

The facility is beautiful but the service advisor was a 1 on a scale to 5. Didn't call to tell me vehicle was ready and once I got a ride to pick it up was told "your vehicle out that door" Really? , sad service doesn't match the facility.

As a woman, I appreciated being treated with respect. My questions were answered completely and politely. The service advisor, Bob Flowers, couldn't have been nicer.

The shop staff and mechanics are amazing. Friendly, timely, professional and very customer oriented. They never over-sell work you don't need. You can even make an appointment. Best popcorn anywhere!

Great experience! Nice facilities and an area for kids, which is helpful. We love our new van!

Caroline Carr made my buying experience smooth and simple. It went really fast after starting the process online. :)

I was in town just looking and the general manager asked me if someone had assisted me and I said I just came in. He was so nice and friendly. We chatted for a little while he got me a salesperson. He made me feel so special. He said his name was Russell the general manager. I couldn't believe the GM would take his time to stop and chat with me. That was a first. Needless to say I drove back to Alabama with a new car. So much for just looking. I will make another visit to Memphis next time I need a car. It is worth the trip

Danny (Used Car Manager) and Anthony (Car Salesman) are simply amazing! They have went above and beyond what I expected from a dealership. I have never had a pleasant experience but they have ensured everything has been taken care of and helped with the cost of 2 separate repairs. 1 was covered by my warranty the other was not, but I have not had to spend anything because they are amazing. I will always try my best to do business with Auto Nation!

I purchased a Volkswagen beetle from Clark Cotton. Clark has great service. I recommend buying a car from him.

situation is being handled

Great Customer Service every time I go and their Stare of the Art facility is awesome!! Thanks Mr. Buz Smith for your help Saturday !!!

All details worked out on the phone prior to arriving to the dealership. Everything on paper matched what we had agreed on over the phone

I went to AutoNation Honda 385 to test drive the 2015 Honda Accord Coupe (LX-S and EX-L V6 variants). The salesman who showed me the cars, Scotty, was a pleasure to deal with. He was very knowledgable and courteous, and an all-around nice guy. He didn't pressure me at all, and he was very patient with me as I took three separate test drives over a two day period. All-told, he probably spent 8 hours with me (including the sale and paperwork). I wound up buying the LX-S, as I didn't really need the power or the extra features on the V6 model (though I was tempted: the V6 was really nice). I had done a lot of research beforehand in order to be prepared during negotiations, and had a target price in mind, which I thought was fair to both me and the dealership. I was surprised when Scotty's initial offer to me was only $500 over my target price; it took one counter offer to get the price down to where I thought it was fair, and we had a deal. My overall impressions of the dealership were great: the showroom was bright, open, clean, and comfortable; all of the people I interacted with were friendly and professional. I would definitely recommend this dealership to family and friends.

I went to AutoNation Honda 385 to test drive the 2015 Honda Accord Coupe (LX-S and EX-L V6 variants). The salesman who showed me the cars, Scotty, was a pleasure to deal with. He was very knowledgable and courteous, and an all-around nice guy. He didn't pressure me at all, and he was very patient with me as I took three separate test drives over a two day period. All-told, he probably spent 8 hours with me (including the sale and paperwork). I wound up buying the LX-S, as I didn't really need the power or the extra features on the V6 model (though I was tempted: the V6 was really nice). I had done a lot of research beforehand in order to be prepared during negotiations, and had a target price in mind, which I thought was fair to both me and the dealership. I was surprised when Scotty's initial offer to me was only $500 over my target price; it took one counter offer to get the price down to where I thought it was fair, and we had a deal. My overall impressions of the dealership were great: the showroom was bright, open, clean, and comfortable; all of the people I interacted with were friendly and professional. I would definitely recommend this dealership to family and friends.

Excellent customer service. Listened to my needs and concerns regarding a deal for a new car. Made the process easy and fast. Followed up after sale to ensure satisfaction with vehicle.

Great service and facility. Highly recommended. Ask for Kenneth, he will definitely treat you well!

Had good experience until we met with finance mgr. Very pushy trying to sell extended warranty. Told him that we were not interested. He got mad and stopped speaking to us except to point where to sign. He even said that the problem was that I was old school. I'll not be going back there.

All the sales staff are friendly and make you feel very welcome. Everyone we met was very nice and friendly. They are very pleasant and helpful and do not pressure you.

They seemed all nice at first and their cars are great, but their salesmen, not so much. Can't trust them. Said they'd hold a car for us to buy today becuase we didnt have anyone that could drive it home. He said they had no problem holding it for us today. I guess holding a car for us doesn't involve holding it if someone else wants to buy it.

This is my second experience with Honda 385. I have purchased both of my cars from Alicia White and I have been very pleased both times.

I had the best experience at AutoNation Honda 385! My dealer Kenneth H. is absolutely great!! I told him what I was looking for and what I could afford... He made it happen!! I appreciate the way the staff and Kenneth H. went above and beyond the customer service standard to make my buying experience easy and without any stress or frustration. :)

Like to thank Buz, Donnie and Todd for their excellent service and dedication to getting it right on a hard to find troubleshooting issue on our Odyssey!

For sure the easiest car buying experience I've ever had and I've purchased ALOT of vehicles in my lifetime. In particular Caroline and Shannon went above and beyond on a deal where there was not much money to be made, now thats called customer service at its best!! Will definitely recommend them and will be back.

I purchased a preowned Toyata Corolla from Auto Nation Honda. The sales person was terrific. She listened to my needs and wants and did not try to "sell" me a car .However she did help me purchase the car that best met my needs. Everyone at the dealership was friendly and easy to work with.

I recently purchased a 2015 Honda pilot. The service was excellent and the team at Honda made sure i was happy when i left. Now i have recommended all of my friends and their family members. I love my new purchase.

I have not bought a brand new car in nearly 20 years, so as one can understand, I was nervous when the process began. The wonderful people at AutoNation Honda quickly put me at ease. I knew that I wanted to buy my car from this dealership because they are the type of people who will take car of my car , and therefore me, well into the future. I trust them and I like them. My new Accord is a wonderful car. I look forward to driving my Honda and continuing my professional relationship with the great people at AutoNation.

The process went very smooth due to the great professional showed by all parties involved. I was very pleased with the service and will surely recommend them to everyone in search of a great dealership to do business with.

I new what I wanted and Patrick Biggert made it happen for me! Patrick's professionalism and knowledge of Honda products and services is second to none! When the time is right, I will buy from Patrick again!

Awesome dealership...Patrick (salesmen)gave good service. he made my buying a vechicle a great experience.I drove from little rock arkansas and its was worth it.

I was warmly greeted by Scottie. This is the second Honda I have purchased from Michael Scott. The new facility is beautiful. I appreciated the expertise of Mr. Scott

I bought a Honda Civic 2015. The staff was awesome, friendly, and exhibit professional behavior.

I purchased a 2015 Honda Fit.Mischell Dowdy was very helpful in getting the color that I wanted. It had to be transported from another location.

Caroline was a top notch sales person. She was professional in every way. Really knew what she was doing and very informative about the fancy radio system in the vehicle. Wish I needed to buy a car everyday just so I could work with these great people

I feel I got a good price. I feel my sales person Alicia was very helpful and provided good service.

In my 55 years of owning a car, I can honestly say that this dealership was the best experience that I have ever had in buying a new car.

Purchased a new Accord! An exceptional automobile buying experience made possible by the professional attitude and attention to detail of my sales associate Ken Hubbard and the entire Auto Nation 385 Team!

I had been searching for a car for several months went and looked at a couple cars but the dealer would not work with me and was very stiff with the price even though I was paying in full and with cash. All that I checked except Autonation Honda. Very friendly service, very anxious to get in contact with you about a car just for you, worked around my budget to get what I wanted for a fair price. All in all I enjoyed my experience and would definately recommend a friend as I have already recommended a few.

The team at the dealership was very polite and helpful. They allowed me to take an extended test drive to make sure my vehicle choice was a good fit. The entire experience was very organized and professional. Thank you all.

Good service and the sale man is very good taken care for everything. the sale man name is Patrick Biggert. next time if I buy new car I will looking for him again.

I purchased a 2014 Honda Civic from AutoNation Honda. Mr. Ron Counts was courteous, informative and very helpful in helping me go through the process of choosing and buying my car.

I visited the dealership because I knew that Bobby Bramlett worked there. Bobby was very helpful with the entire process. Also Billy Kessler was very proficient with the financing process.

I did TONS of online research before I found a car I was interested in looking at. One of the salesmen, Patrick Biggert, helped me find exactly what I was looking for. I bought my used car from AutoNation Honda Mendenhall at a price that was better than I expected it to be! Patrick thoroughly answered all my questions and showed me vehicle history reports to confirm I was making the right choice. Thanks AutoNation and Patrick Biggert!

everything is going good so far

We recently purchased a 2015 Honda Pilot from this dealership working directly with Ron Counts. Ron is a fantastic professional sales person. Ron knows the Honda brand and listens to the customer, there is no high pressure. We are 30 plus year Ford people and thanks to Ron's knowledge, integrity and patience we moved over to Honda. We met with the GM, Sales Manager and the Service Dept and couldn't be happier with the staff professionalism and how they treat customers. We look forward to a long positive relationship. Just a terrific team of people at this dealership.

We recently purchased a 2015 Honda Pilot from this dealership working directly with Ron Counts. Ron is a fantastic professional sales person. Ron knows the Honda brand and listens to the customer, there is no high pressure. We are 30 plus year Ford people and thanks to Ron's knowledge, integrity and patience we moved over to Honda. We met with the GM, Sales Manager and the Service Dept and couldn't be happier with the staff professionalism and how they treat customers. We look forward to a long positive relationship. Just a terrific team of people at this dealership.

Buying the crv from Auto Nation Honda was a pleasant experience. I was not pushed to buy and felt very comfortable with everyone that I deal with there. It was the best and easiest time that I have ever had buying a car. The sales man was good and helpful, He made me feel very comfortable.

I had a great experience. I took a friends vehicle to have it serviced. I ended buying a vehicle and didn't need one. The salesman was just that good sold me a vehicle I didn't need.

From the time we entered the dealership until our car was delivered the team at Autonation Honda Mendenhall were great to work with and made us feel at home! We love our new CRV!

We had a good experience with AutoNation Honda. Everyone was very nice. It didn't take a long time.

I had a good experience, quick in and out and not too many credit questions.

All of the staff at Auto Nation Honda were extremely helpful and friendly.

I highly recommend buying from Auto Nation Honda! Mo and Kenny made this car buying experience wonderful!

We purchased a Honda Fit. All the staff at Auto Nation Honda were extremely helpful and friendly.

Ron Counts is an excellent sales person! He always goes above and beyond. We have been coming back to him for our new and used cars for over 10 years. Our new 2015 Honda Odyssey is exactly what we needed. It's a beautiful vehicle inside and out. With all the options we chose, it's top of the line all the way around!!! Thanks, Ron!

Just completed the above purchase from AutoNation Honda Mendenhall great professional service. My transaction was good for me and good for them I have purchased 10+ autos from this dealership over the past35+ years always fair. I also have my cars serviced there. Ken Hubbard was great and Buz Smith is great.

Everything about the process was wonderful. Patrick was very pleasant and professional. Car buying like it should be!!

I had a friend recommend this dealership to me. He told me they were very honest and he had bought several cars from them. Michelle Dowdy helped me with my purchase of a 2009 Odyssey. She was very easy to work with. The dealership went out of their way to make sure the car had everything I needed and were able to provide very good information about the vehicle history. They are very easy to talk with at this dealership and made the whole process nice and simple.

When I went in to look at a Honda Fit, I was expecting to be dealing with a sleazy salesman who would try and pressure me to take whatever they had available. However, Michael Scott was the exact opposite. Even though they did not have the model, transmission, or color I wanted on the lot that day he still let me test drive and bombard him with questions. I was so taken with his patience that I went ahead and ordered a car with him that day, he kept me updated throughout the 1.5 month long ordeal waiting for my purple, manual, 2015 to come in. I e-mailed and called both him and Billy Kessler incessantly to find out about my financing options and if they were going to give me a competitive interest rate. A paralegal by trade, I asked for some type of insurance in writing which they were all to happy to give. Then the big day came, Mr. Scott was unfortunately not available that day but he was kind enough to call in a favor with another salesman named Terrence to handle the pick up of the vehicle. I brought my printed out e-mails with me and as silly as it may have seemed, I had only heard horror stories. But Terrence went through all of the paperwork with me and the negotiations that I had done previously with Mr. Scott via e-mail. Coming into the situation like he did, he handled it like a champ. Terrence then proceeded to give me the tour of my new car, and show me how to use all the new gadgets (my former vehicle was a 95 Ford Ranger-you can imagine how different this car was). Billy Kessler, then went through all of the service package details with me telling me what each item was and what it covered and for how long and was also okay with being bombarded by all my questions. I found all three gentlemen to be straight shooters, which is not something typically associated with car salesmen (no offense guys). This was a shock to me considering I had never purchased a car before. All in all I would recommend the services of all these gentleman in purchasing a new vehicle, especially since they all appreciated that I had done my homework.

Ron Counts was very helpful in finding me a vehicle and had great custom service. I would recommend him to my friends and family. Thanks Ron Counts loving my car.

The whole sales process was great. I did encounter an issue when canceling an additional maintenance package but was later resolved by the general manager and it was very courteous and generous about the situation and willingness to take care of my situation. I would certainly buy another vehicle knowing that the process is great and if any issues may arise - expect to be taken cared of the right way! Certainly the way most Non-AutoNation dealers around the nation need to learn.

John Blake Riddle was pleasure to deal with. I highly recommend buying your next car from him!

Purchased two vehicles from this dealership and have had the best experience both times.

Just wanted to say that I had another great experience with the Mendenhall Honda location. I bought my first Honda Odyssey from them 12 years ago and was now in the market for a newer model. I did a few inquiries through there website and a member of their Sales team, Alicia White reached out to me that same day. I came in the next day to look at some different models. Alicia was great and took the time to show us all of the features of each model. She was never pushy trying to sell me extra features or upgrades that I wasn't interested in at the time. Alicia helped us find a new 2014 Honda Odyssey that we loved. They gave us a great price and just overall great service. I've bought two vehicles from them and they will definitely have my business on my next car purchase. I would highly recommend you check them out for your next Honda purchase.

Tim, Moe and Billy were all helpful, informative and a pleasure to do business with. Highly recommend.

Auto Nation provided me the best customer service. I saw the car I wanted online and fell in love. They contacted me and was able to answer all of my questions. I was able to get my car in less than a week. They offer the best car warranty. I recommend everyone to go to AutoNation.

We bought another Honda from Ron Counts and had another great experience with him and the dealership. We always do our research on what we are looking for and the price we will pay so Ron always meets our needs. This was the fifth Honda we have purchased from him and Auto nation and when we get ready for another we will return. Thanks Ron for your help and AutoNation Honda for your friendly service and attitude to your customers.

I bought a used 2000 Nissan Quest. The buying process was quick and easy. Everyone was so nice and eager to help. I even left with a full tank of gas. Thanks, AutoNation for the wonderful experience!

We just stopped in to Autonation Mendenhall to see what was available. Harold showed us some new 2015s and Russell made us a deal we couldn't resist. It's definitely worth the trip!

Patrick B. was outstanding with the second buy for us from AutoNationHonda in the last 3 years. Very pleased with the deal and was in and out in minimum amount of time.

Patrick Biggert was, without a doubt, the best car salesman we have ever had... ever! He was patient, knowledgeable and did not mess around. Our deal started with a web contact, where I asked him to only contact me a few ways. He absolutely did that and that's why I can to the store and bought a car!

I just purchased a 2014 Honda Civic from Ron Counts at AutoNation Honda Mendenhall. This is my 2nd Honda Civic - Ron Counts sold me my first vehicle - it was a 2007 Honda Civic. He is a very honest man and being a single woman from time to time I would call him and ask him if he would check my tires if I were going on a trip as well as other questions I had regarding my vehicle. He would always tell me to stop by and he would be happy to help. I felt that he was always honest and I trusted his opinion. I am sold on Honda and my next car when I decide to purchase another new car I will call Ron Counts at AutoNation Honda Mendenhall. Thank you Ron - I love my new car. Lucy B.

Harold Strain sold an Odyssey to us two weeks ago. Odyssey's "sell themselves", but we did consider our salesman and dealership, in part, when making the purchase. Harold was attentive, friendly, knowledgeable, and un-aggressive in his efforts. He was also willing and able to work with us on pricing. We had a very good experience at AutoNation Honda Mendenhall.

This is a perfect place to get a new car !!!!!,And the service was excellent ......

Michael S. was a pleasure to work with. He knew exactly what we wanted and showed us numerous vehicles until we found the perfect one for us.

Auto Nation, Mendenhall/Memphis has always strived to provide excellent service and friendly staff. My salesperson, Mo, goes above and beyond to satisfy his customers. Management, sales, finance and service people at Mendenhall are the best in the car sales industry. T.M. - Memphis, TN

The customer service I received was awesome! The sales team (especially, Alicia) all worked together in helping me to get the car that I wanted. I have recommended AutoNation Honda to my friends and family.

I once heard that the second thing people fear most is Death. The first is walking into a dealership to buy a new car. So, it was with a certain degree of reluctance that I entered AutoNation Honda on Mendenhall in Memphis a couple of weeks ago. In about an hour, I purchased a Honda Civic for my daughter. Rear view camera, blind side alert and navigation. Great price. Great people. This was the first time that I had purchased a vehicle from AutoNation. It won't be my last.

Just bought a 2014 civic si. All I can say is wow! Great car and great dealership! Got the help I needed in no time. If your ready for a new or even used car this is the place to pick one up. Ask for Ron Counts.

Had a great experience purchasing a Certified Pre-Owned Honda Accord from Patrick Biggert. Patrick did an outstanding job and was a joy to work with.

Very professional.....helpful....I was very very satisfied with my sale. They exceeded and went above and beyond! I was so surprised at how helpful they were.

Just bought a used 2007 ford expedition the service was awesome it had a issue shortly after buying it and they have taken such good care of me Andy truck

This is the sixth vehicle I have purchased from this seller in 14 years. They have always met or beaten the best prices seen on the internet.

The service is great would recommend this dealership to everyone that wants to buy a vehicle Ron the sales man was the best along with the finical Person Ali , the management they were all great if I every need another vehicle I will return to them EEEEEEEEEEEEEEEEEEEEEEEEEE marks across the board. If you need a car go and they will take care of your needs.

Patrick B. helped me buy my first ever new car. He was amazingly patient, not at all pushy and answered all of my questions. I ended up with a great deal on a Honda Civic with the options I wanted and not having to pay for the ones I didn't want! If you are in the market for a new or used car, call AutoNation Mendenhall and request Patrick B.!!

I purchased my first new car from Patrick Biggert at AutoNation Honda Mendenhall after weeks of research and checking out other dealerships. Patrick was the best sales guy EVER! He wasn't pushy and was super patient with my numerous questions. He stayed late when I needed him to and was able to get me the options I wanted at the price I wanted without the "extras" I didn't want to pay for.

This is the 3rd Honda I have purchased from Autonation Mendenhall and the 7th Honda overall. What else can I say, Hondas are the best and Autonation Honda is my dealer. Just ask for "Mo" when you get there. He is the best salesman they have.

I was looking for a new vehicle after having my other car for 10 years. The team at AutoNation Honda on Mendenhall were all excellent. Kenny Myers, John Haddad and Ali Ranjha were all absolutely wonderful in getting me in ny 2014 Honda CR-V!!!