I enjoyed the experience of buying this HONDA RIDGELINE from Tommie Marshall at AutoNation Honda. MERRY CHRISTMAS TO MY LOVING WIFE, PATTY! I LOVE YOU!

Excellent customer service - friendly, respectful, and patient. I couldn't be happier with the car I chose and the fantastic team at AutoNation!

Great Service and knowledgeable advisors. Cant be beat.

A little expensive for an ignition key on a 15 year old vehicle, but the dealer does not control that. Great service though ...:)

I went to get an oil change and everything from the people to the service was awesome.

Good

Great customer service, was just in for a recall, but they checked my car out and top off my fluids, and was willing to wash my cash, I got in and out within an hour

The service department staff is excellent. Their estimated wait time is accurate.

Excellent service! Just a short wait.

Different price over the phone versus coming into the shop to get the work done. Adam at the service desk was basically pulling prices over the air. Simply saying "you had a misunderstanding over the phone" doesn't cut it all the time.

Different price over the phone versus coming into the shop to get the work done. Adam at the service desk was basically pulling prices over the air. Simply saying "you had a misunderstanding over the phone" doesn't cut it all the time.

Would not recommend service department at all cost. Adam pulls prices randomly and than would say you are getting a discounted price already. You would be stated something totally different on the phone. I would go with other Honda dealership.

I went in for an oil change and the salesman approached me about their Honda buy back event. Well, a long story short, I left there happy about my new car, satisfied with the time frame in which they completed everything (I was going to a funeral). I was very impressed with the salesman, Nick. And always proud of how clean the building is when I come their to have my car serviced. I will always do business with Autonation Honda at HacksCross.

Service Manager was very kind and took time discussing about my van service .

Chase Cass and Adam Keller at Automation Honda treated me very well.

To much confusion as to who would sale me a car!!!! But I did get a vehicle finally and it's a good one!!!! Just need to work on customer service more between the internet sales people and the sales floor people

This was a good overall experience. I didn't feel pressured at all, and Vanessa was very helpful. My only complaint had to do with personal preference- For they're used vehicle inventory, AutoNation Honda has a "no haggle" pricing policy, which means they won't negotiate. This system is really only beneficial for the buyer who doesn't do their research before shopping for a car.

1st class customer service.

Excellent service and Terrell Wilkerson was especially helpful. I recommend them with a 10 out of ten.

They installed a new tire and made no attempt to clean it. Tire and rim are filthy. I will take it in for a wash tomorrow.

Chris H is an outstanding service advisor!

the staff is very friendly helpful and always does those best to provide their customers you with top quality service while making sure they are informed and in control of their specific terms and options while remaining completely pressure as a first time costumer I must say am very impressed with my experience with auto nation Honda 385 am looking forward to maintaining a good experience with them and would definitely recommend them to anyone who wants to be treated as a Costner deserves when shopping for a vehicle is looking for a great selection fair and honest pricing can't rave about them enough check them out for yourself and See I promise you won't be disappointed

Our experience was great from the moment we stepped into the showroom. Our salesman was friendly and helpful. Our transaction went very smoothly. We would definitely recommend this dealership!

I was very pleased with Antoine, who helped me with the purchase of my new CR-V at the Auto Nation Honda on Hacks Cross in Memphis. He was very helpful, friendly and courteous. I love my new car and am thoroughly enjoying driving it. Thanks for such good service.

The staff here will take the time to take care of you. Regardless of wether your here to get a new car or to get maintenance on your current one your in capable caring professional hands

Outstanding. Noah Navarro was fabulous.

A very nice clean dealership. My salesman, Antoine is a great guy. I definitely recommend him to anybody that’s going to consider a Honda. I’ve bought 14 vehicles since I was 16 and this was definitely in the Top 3.

Great service

I loved it so acomidating, and helpful. Love my sales lady

Chris was great with helping me with my car needs and making sure that I was satisfied with my service.

We appreciate the customer service provided by Scotty and the team at AutoNation Honda 385. We received an excellent deal on a closeout 2018 Pilot to replace the 2006 model with over 200k miles. We are very satisfied customers and look forward to our next car purchase.

It was a wonderful experience! I plan to use your services again! Everyone was pleasant, respectful and most of all very professional!Thank you so much. Wanda L. Hubbard

I am so happy with my new Honda Accord! The staff worked hard in working the best deal for me, and they stayed later on Sunday to help me and get paperwork done. They were friendly and they have helped me with everything I have needed so far with the car and questions. Definitely a good dealership to purchase from.

Terrell was the best person I have ever worked with! Please keep him.

Outstanding work, research and delivery. Ron has been on point from start to finish. He made this process become something that all consumers wish for. Honestly it was hassle free with the best pricing that is why I became his client.

They are honest. They made a small mistake when our car was last serviced and a minor oil leak developed. They owned up to it and fixed it with no charge. Good dealership!

The customer service is awesome.

Excellent Customer Service

Anfernee Thomas was my service advisor,. Impressed with his explanation of recommended services and polite attitude.

From the beginning to the end the entire process was great. I didn’t feel like I was being hustled. Noah, my sales person, was awesome.

My car is amazing and the staff is friendly and accommodating.

Adam Keller was my service advisor and did a great job. It is a pleasure to work with him.

Great service from Justin thanks , enjoying my honda civic .

I had battery issue but the service center checked all good . By default they checked all were done and in good condition

Had a Great Experience as usual! The car care associates are always friendly helpful and knowledgable!

They get the job done, they care, and they won't screw you. Highly recommended.

I bought a new car from AutoNation Honda 365 using the Costco Buying program. Best car transaction I have ever had. The sales Rep, Ron Counts, was very responsive to my questions and request, he even found the exact color and equipped car that I wanted and had it transferred to his dealership. Transaction was exactly as expected at time of delivery.

Just an oil change and inspection. I made an appointment online and it all went very quickly, very smoothly.

This was the absolute best experience I've ever had buying a car, wonderful staff, relaxed atmosphere.

One star because it's worst than we tote the note lot.

I have always been given excellent advise & service frm Auto Nation Honda. My car purs like a kitten & I drive it with confidence knowing they have done the all points check when I have the oil changed.

best place to by a car

I visited for basic oil change, used email coupon received from Honda to get percentage off. Desk attendant was courteous. Atmosphere in the large wait area was inviting, theres several tv screens, free coffee,water, snacks, popcorn and fruit bars, as well as drink machine. I received my car within 45 minutes upon review of service completion. Everything was good.

Great Experience

I have always used this facility for my Oddessey. Al the staff is very professional and courteous.

Excellent customer service

Mr. Tiereny was a great service advisor.

We bought our new car with Alicia White. She was so awesome. She was patient with us and made the whole experience fun. My husband razzed her a bit and she just laughed and rolled right with it. She was very knowledgeable about every model we looked at. We drove several cars and asked a lot of questions. When we did decide; she went the extra mile to make sure everything was perfect. Literally, there was a smudge that wouldn’t come off of the rim that really bothered my husband and she had the detail guy take care of it. She sent it back twice. Her attention to detail and great customer service is rare. We left there excited about our purchase and confident in our choice. She streamlined the entire process. She went to shake our hand when we left and we gave her a huge hug. Be sure to ask for her; you won’t regret it!

Adam Keller, my service advisor was the best service advisor I've ever had at any dealership. He didn't insult my intelligence by telling me I "needed" all sorts of expensive repairs. He simply gave me the data and let me make the decision. He was competent, friendly and gave me great service!

Great service and reliable from Adam K.

Oil Change and overall inspection. Quick turn around time even on a Saturday. Did not try to sell me something I didn’t need.

They did a very good job.

I purchased a vehicle on this past Friday. Both salesmen(Tim and Taurus)have been extremely helpful. Tim returns text and calls when I reach out. Finance manager seemed to have attitude after I told him I was being financed through my bank and entire paperwork process he was rude and uninterested. I brought vehicle in today because Traction control was popping on and off all day and throttle was pausing during pull off. The service department guy just looked at me and said it was nothing he could do today. It was 3:30 in the afternoon and all he said was you can bring back and drop off tomorrow. Never offered any shuttle service or any help of any kind. Frustrating enough to have to come back after having vehicle less than a week but then not treated with any kind of respect or at least good customer service is horrible. I guess I'll try again tomorrow. Wish me luck!

Easiest and best experience I have ever had buying anew car

The buying process was so easy. I was in and out in no time. Ron Counts is an awesome salesman.

The picture shows my flat tire that I am about to change on Sunday morning, in the rain. I purchased this tire from AutoNation Honda 385 on Saturday. AutoNation repaired it on Monday, but I still don't know the reason it went flat. I also paid to have wheel alignment performed, but I did not receive an alignment report. I have no confirmation that it was actually done, except the receipt that shows I paid for it. In the past, i received a detailed alignment report; I'm not sure what has changed.

Great car buying experience. Antoine made buying a new car fun and not stressful. I love that we didn't feel pressured.

Great people to work with, bought a Honda Accord from them in 2014 traded up to 2018 Pilot

The person who greeted me was very nice and pleasant. Service was quick, I had a long way to go after so it’s exactly what I was looking for.

We had an oil change, tire rotation and balance, and a recall item repaired. Service was prompt and friendly. No problems were encountered.

Easy Breezy Fast Service for my Honda CRV! I purchased this vehicle and continue to have it serviced at Autonation Honda 385. My Service Adviser, Terrell Wilkerson, always greets me with a smile and makes sure my maintenance/repairs meet or exceed my expectations. I love knowing the shuttle service can help me out when I need a ride back home or even head to the mall for a little shopping while my car is being serviced. Thanks Terrell and Autonation Honda 385 for providing awesome customer service!

DONNIE IS GREAT LOVE HIS SERVICE TEAM

Everyone was very helpful and friendly. Although I had to wait over an hour for my oil to be changed, there were snacks and bottled water available and tv to watch. They made me feel comfortable .

Very good service as usual, the only issue was the tire was not in Stock and had to be ordered and wasn't available until the next day

My car needed some items from an overdue 105,000 check up and the 120,000 mile check up. Everything was completed in less time than expected. Good job.

Excelente atención

The customer service at Honda 385 is always great. When I make a appointment online when I get there at the dealership they go on and get my car back for service. Keep up the good customer services John T.

Dealt with internet salesman and was mostly pleased with his efforts finding a vehicle that was what I was looking for. I purchased a 2018 Accord EX-L w/Nav. and so far am very pleased with it. Only con was the poor quality of the manual which does not have enough detail explaining some of the set-up functions Standard equipment it great!

Excellent. The sales consultant, Tarus Watson, was a pleasure to work with, and I would want to buy from him the future. Tarus was courteous, helpful, and exceeded my expectations.

Very nice, knowledgeable, and helpful! They will go the extra mile to help you get into a vehicle that suits you, your budget, or situation. Highly recommend visiting this Honda dealership for ALL your Honda needs.

Wonder service I was in and out within an hour for an oil change and tire rotation and they washed my car!!! ���

My service assistant Gino was outstanding. The reason for my visit was to have a recall part replaced. I asked Gino if it would be possible to get my car complete before going to work . My car was complete and hour earlier than I requested. He explained everything they did once I got there to pick the car up. Thanks Gino. I really appreciate your customer service. PNelson

Great service, love my Honda!!!

Love that new Honda accord

Experience went well..was promptly updated on progress in and out about what I expected

This is my third Honda purchase, but the first from AutoNation 385. I received TrueCar quotes online, and from there Antoine Price took over. He was courteous, respectful, and extremely knowledgeable. This was truly the easiest car purchase I have ever made!

Worst experience ever!!! Once the sale was made, Taurus Watson, who was our salesman, ignored my calls and emails regarding them running our credit through various agencies when we already came in with capital one approval. Then after having the car for one month, the exhaust manifold went out. Still under warranty, I took it in just to find out that my warranty had not been put in the system. It took 2 weeks to get my car fixed!!! No loaner car was offered.... nothing!!!! Then, this past Saturday, 8/18/18 we checked the oil and found that the oil was overfilled!!! This car has not been serviced anywhere else meaning they overfilled the oil. This could have caused serious engine troubles! When we tried to let some oil out the nuts were stripped!!!! Highly unprofessional and horrible place to purchase or service vehicles. We took the car in twice and both times they claimed to have filled the fluids however the windshield washer fluid had never been filled all while the oil was being overfilled!!!! Ridiculous! They said I could bring it in for them to look at but I will never bring in any vehicle to ANY Autonation period!!!!!!!!!!! BE WARNED!!! THEY ARE HORRIBLE FROM SALES, TO FINANCE, SERVICE AND THE GENERAL MANAGER!

I went in for an oil change, ended up with my bumper being zip tied on saying "I came in like that". I opted to leave because I don't cause scenes but I wouldn't advise visiting this location

Great service from my service man to the guys doing the work. Out in great time.

Very good customer services!!

Super easy buying process. Quality, professional help. Love my new van!! HIGHLY recommended!

I had a great experience at Honda 385. Adam always takes excellent care of me and checks to make sure the work has been done correctly! Would not go anywhere else

Thank you for the kind customer service. I appreciate it.

Great service advisor John Tierney, always treats me special. Donny the service manager is the best!

Great and friendly service from John T in the service department.

Everyone was nice. Special thanks to Tommie Marshall .He is very knowledgeable, friendly and worked with. Us purchasing a new honda accord

Alicia White was amazing with making sure we were able to get exactly what we wanted - we love our new Pilot!

As a dual career person, I love the my local Honda service department. I can either wait for my car in the comfortable wait area or take the shuttle service to my office. I trust the quality of work and in the one instance that I had an issue, it was resolved immediately and to my satisfaction. This recent visit was just as I have come to expect - excellent service!

Thorough and timely with a gratis car-wash

John is excellent as always. Great service!

A huge Thank you to Antoine Price for being a great salesman and personally delivering the jeep to my daughter at school!!!

John was the best and service was so helpful!!! Thanks Jonathon for the hookup, love ya!

We had a great car buying experience with Ron! Ron was very informative, patient and very low pressure. All staff at Autonation Honda 385 were very accommodating and friendly. They made us feel welcome and valued customers and did not take our patronage for granted!😊👍🚘

Car dealerships are generally the worst because they beg for a 10 when they are typically a 0! But I was struck by the friendliness and proactive customer assistance I experienced yesterday when I brought my CRV in for service. And I was surprised that the cost of the oil change was $2 less than the quick oil change place I usually go to. So I gladly give this high recommendation based on my fantastic experience!

Good people to deal with. Been dealing with them for years.

I had my oil changed at AutoNation Honda, and it took less than thirty minutes, my car was washed also.I was please with the service. I have one problem with the price, it was was high for just an oil change.

Great service. Excellent waiting space. Always attentive

Great. No complaints.

Great experience with AutoNation Honda! Michelle (Manager) and Alicia (Sales) are top-notch team, very responsive and you will walk away a happy customer! What you expect from all retailers, but never seem to get from auto dealers. Whole deal done by phone and email. My wife took the trade by for estimate and test drove one day. We negotiated. I came in a couple of days later, in and out in under 2 hours and half of that was waiting on my wife. I will be a repeat customer. Very pleased with them and know we got one of the best, most reliable automobiles on the market.

Both sliding doors of the van stopped functioning. Changed the break pads that made constant noise while driving.

I made an online appointment with John Tierney. The reception was handled quickly and efficiently and John went over the list of possible maintenance items beyond my request for an oil change and tire rotation. I waited on the work to be done, and I was on my way out in less than two hours.

our salesman was outstanding because she took time to answer all of our questions. She is a five star personnel.

Poor customer service. The salesman called "Jeffrey" was terrible. Didn't try to talk to us about what the car has, the perks, or the cons. He wasn't interested in selling us the car or showing us any cars really. I'm no expert but that is NOT how a salesperson should act. I've been a Honda fan for over 20 years, owned 3 Hondas and this is the only time I've felt unsatisfied with their service. Did the training for the salespeople get worse over the years? On my previous visits to purchase cars and to service them, I was always satisfied with the service that was provided. What happened Honda? Were there budget cuts for the training of employees? Highly disappointed by this visit. Won't be going to this dealership again because of the service I received. I will be taking my business to the other dealerships in the area.

I love my new car and the staff was very nice. Mr. Sharpe got us on the right track!

The folks are very nice and do a great job taking care of us. We really appreciate that. We will continue to buy from Honda as long as they take care of us.

Wonderful, efficient service; Tyrrell was 100% professional (with a very customer-focused attitude, I might add...) and the work was finished quicker than I expected. i will be back.

Great service from the service dept!

Always fast, friendly service.

Dealership rates are always higher than an independent service person but I like that they keep track of everything on my car in their system. They are always friendly and explain what I need. I got a complimentary car wash, fancy coffee, fruit and popcorn and wi-fi.

Very Professional. Went in to get car keys cut and programmed and they are working great.

Awesome Service. Knowledgeable staff. Everyone wears a SMILE. Speedy Service.

We took our daughter's car for an oil chg. Chris, our service rep, provided EXCELLENT and prompt customer service. He akso offered suggestions to help her keep her car in excellent condition until next service appt. Thank you!

I had a recall on my passenger airbag, and needed my 90K service done on my vehicle. Chris Higgins in the service department took great care of me, and was so awesome! Great experience! Thank you so much Chris.

Everyone was pleasant and friendly. Good and fast service.

Sales person Jeffrey Echols was very professional, patient and attentive.

WORST PLACE EVER. DROVE MY CAR THEIR 2005 HONDA CRV. THEY SAID STARTER ISSUE AND GAVE ME QUOTE OF $1000 TO REPLACE IT. GOT MY CAR TOWED FROM THEIR SITE AND GOT STARTER INSTALLED FOR $200. WILL NEVER USE THESE IDIOTS AGAIN!!!

Snakes

Very good customer service. Adam was excellent, professional, kind, patient very efficient

When my Honda Accord failed to start, I had it towed to AutoNation Honda 385 here in Memphis. I always trust these folks with my Honda service needs. John Tiernay was my service rep on this issue, and he followed through with professionalism in his usual manner. I appreciaste this dealership and the great work they do.

Awesome easy purchase

Kind and courteous. They always make me feel like I am a valued customer and not just money in their pocket. Everything is always fixed or maintenances with 100% satisfaction. They even offer treats and drinks while you wait and there is a shuttle to take you home and bring you back for longer services.

Alicia White was absolutely fantastic to work with. I have not made a decision yet but so far my experience at this deal shop is A+!!!

Great job. Had my oil changed and tires rotated. It took less than an hour.

This particular dealership has an awesome team!

Honda Nation on Hackscross is the worst! Take your business to the Covington Pike location where my daughter gets excellent care and service! I purchased a brand new vehicle with a decent downpayment at Hackscross and had to follow up myself on the new buyers car program and how to get my car serviced. I found out after 4 months of having the car that the my had never been assigned to me in their system period. When I called a month earlier to inquire about not hearing from Honda about anything, the front desk clerk was very nonchalant and halfway rude and said just to come to the next new car buyers event. I will NEVER buy a car at this location ever again!!!

Donnie my service advisor is awesome. I called yesterday with no appointment with a nail in my tire. I had the extended warranty for tire coverage. He said just bring it to me and we will take care of everything. It turned out I had two nails and had to have a new tire. He made sure the warranty company was contacted and everything was fixed. When I got back to my truck to leave they had washed it along with everything else. You couldn’t ask for a better company to go to. Autonation Honda on 385 is awesome.

Excellent Service

Tarus and Michelle were friendly, informative and professional. They made my buying experience pleasant and efficient.

It was a great experience!!! Chris is an excellent advisor

I had a PERFECT EXPERIENCE at Honda. I purchased a 2018 Honda CR-V . My Sales Person was Nicholas Cirillo and he was the Best Car- Sales Person I have Ever been Associated With. Great Customer Service and Offered me to contact him anytime if I have any Questions about the Honda. I am Now a Honda Woman for Life Thanks To Nicholas Cirillo.

My car wouldn't start after stopping by my office. Some of my coworkers jumped it off for me. I drove straight to Honda..it was 3:50 in the afternoon, but I didn't want to go anywhere else and get stuck again. I drove in to the service dept and left my car running. ..til they said to turn it off and see if it would start again...it didn't. I found Buzz and told him about my car. He thought it was the battery and asked Jeff to write it up for me. It was late in the day, but they put in a new battery while I waited in the reception area..then I was on my way before 6. Thanks for your help and for your continued great service! (good popcorn too!)

Adam knows who I am as soon as I pull up. He greets me and we talk like we’ve been friends for years. He listens and takes care of my vehicle needs. He takes good care of us!

Service was great!!!

I have been a customer of Autonation for many years. Always receive excellent service. Thanks!

Jeff and the whole Honda team done outstanding job. The whole staff was friendly courteous.

Just bought a brand new Honda Odyssey at 385. Excellent service!

I dropped my car off for an oil change and to have my tires rotated. Adam is excellent to deal with. Also, the shuttle service they provide is awesome.

Took my car in for repair. They fixed the problems but when I got the car back there was a new issue not present before service. Had to take the car back for a third time. They were really not interested in addressing the issue they created and were very cool to rude about it. Still waiting on a report of what is wrong.

I had a PERFECT EXPERIENCE at Honda. I purchased a 2018 Honda CR-V Cowboys Blue. my Sales Person was Tim Wilson and he was the Best Car- Sales Person I have Ever been Associated With. Great Customer Service and Offered me to contact him anytime if I have any Questions about the Honda. I am Now a Honda Man for Life Thanks To Tim Wilson.

Service Call for Son's vehicle

Great customer service!!!

Had recall fixed. Was out in 2 hours with a very busy shop. Everyone was very nice and checked on customers that had been waiting for a while. Good service.

Awesome experience! Top notch!

I was perfectly happy with the service received at Honda. The representative was very professional, reviewed what needed to be done to my car later, and thanked me for allowing Honda to service my car. Again, thank you for being a reliable service dealer. H Pratcher

My husband and I were visiting Memphis from out of town last week and my Odyssey wouldn’t start. Contacted Buz, the service manager, and he helped me by sending someone to my hotel for a jump start which ultimately led me to a great towing service. He even called to check on us that night to review the plan to shuttle us to the Fedx golf tourney the next day and on to the Honda dealership. Next morning when I arrived in the service reception area, he was there to greet me and directed me to Adam at the service desk, who was wonderful. Although they didn’t have the part I needed, they got me started back home to my local dealership to complete repairs. Their shuttle driver, Chase, called me on time and asked if We were ready for our ride. What a first class service department! Thanks guys!

Good service

Oem parts for my Honda cheaper than auto zone, Napa etc

Adam in the service department was very helpful.

I had a rear brake job done on my 2005 Honda Pilot. It was easy to get an appointment, they pointed me to a 15% off coupon on their website and the work was done quickly, while I waited. I've used them before and service is always efficient and friendly. They never suggest work that doesn't need to be done. Highly recommended for service.

My Honda was part of the airbag recall and I chose to get the matter resolved at AutoNation. When I arrived my customer service person (Matt) was at lunch so Adam helped me. Adam took care of my car and got me set up with transport back home. What makes the experience just okay was that Matt didn’t call me when the repair was done. I called just before 5 pm and by the time I got through to Matt it was too late to take shuttle. I had to find alternate transport which took 1.5 hours longer than necessary.

My experience was great.

Love it

Nice place. That's where I bring my car and not worry about it. However I don't like that they sell/share your information with third parties and you get fraud coverage letters in the mail. Don't fall for these mails. Their ethics are questionable.

Leased my new Honda HR-V from AutoNation Honda 385. My experience there was great I worked with Ken Jeff and Pierre. Ken was wonderful he did everything to make sure that my lease went through smoothly and made sure that I understood everything about my new vehicle. Thank you all for your hard work.

I stopped in to get an oil change. It took only 45 minutes. And Autonation 385 has really good coffee.

Bought a used accord from them less than two months ago, now before I have made my second payment the a/c has gone out and I am already up to $1000 and counting in repairs. I guess this is the risk you take when you buy a used car from them.

WOW... Really COURTEOUS and FAST Service!!! GREAT experience with no surprises.

Had my car in for service. Staff was very good.

This dealer was great. No pressure, no broken promises, just competence, and a sincere concern for my needs & wishes. I drove 300 miles to Memphis to buy from them, and I was very impressed with their cooperation and genuine desire to please - well worth the trip. The salesman was excellent. He did his best to get all my questions answered, and followed up the next week to tie up any loose ends. I'd highly recommend this dealership.

Approachable customer service. If they don't have an answer, they will research to get one.

I checked in to the service department at 9 am. It is now 1030 and my car is just NOW being taken into the shop. Nobody EVER updated or even told me it was going to take so long to even get it back there to work on it. I’m furious, and everytime I come here the service is worse and worse. VERY disappointed considering I bought this car brand new three years ago from this very location! Trust and time management is a HUGE factor with vehicle purchase. And I would not recommend this for anybody in the future

I bought Saturn view after 30 miles I start hearing bad bumping noise under car found out it was a bad strut dealer said they would pay half the cost to replace it I sent the bill. they said check will be in the mail mon

John is the best service dealer ever. He goes above and beyond to make the customers happy.

Staff is good, just don't enjoy waiting an hour and half to two hours just for oil change.

Shout out to Ken and Jeff for helping us get into a new car!

Never had this good of an experience at a car dealership!!! They restored my faith in car buying!

Had a recall on our van. They service was great! Kept me informed all along the way! Repair was quick! Comfortable waiting area!!

I must share my experience I had with autonation Honda 385 my name is Sharon I went there to buy a CRV ex on Sunday I met one of the most amazing sales guy is name is Lawrence he was patient very courteous professional and above all he goes out of the way to make sure I got the colour car I wanted ...after coming home I read the agreement I didn’t understand most of it so I returned there yesterday to speak to a manager and OMG I met crystal now she is the most charming professional and kind person I ever met in the car dealership world she sat me down and page by page she explained everything to me ( she even Gave me a finally discount that make my monthly car note a little cheaper😆) I will definitely will be recommending all my friend and family to autonation 385 I know they were only doing their jobs but I felt good doing business with them ....big thanks to LAWRENCE and CRYSTAL....

Mr. JEFF was very nice and he explained everything that they were doing to my car.

Fast and friendly.

Never had any bad experiences. Adam Keller is AWESOME!!!!!

We had a very enjoyable experience with Justin Sharpe. He took the time with us on our first visit just to give us info about the vehicle, understanding that we were just looking first, then later we arranged a visit for a test drive and he took the time to answer many many questions. We feel very satisfied with the experience and the quality of service, and of course the vehicle... it is our first honda... hopefully not the last one.

Car dealer says it all

Negative Experience with Bata Mansour. Very bad way to treat the customers. He got frustrated the first time we asked for negotiation and told he is okay if we walkout of the store.

Kind and competent service staff. Great waiting room facilities with food, drink, and a shuttle service! I'm definitely going to be taking my Honda here for maintenance related needs.

So helpful and fast service

Service was great. I drop my '90 Honda Accord off to have them diagnose my problems, they got back with me and stated the issues. Although 430,000+ miles, they didn't try to pry me into getting a car off the lot. Even though Lil Red has a lot miles on her, maybe in the future I'll be looking to get another Honda at AutoNation.😎

I’ve had 2 bad experiences in the service department there. First, I had a flat tire that needed to be repaired/replaced. The website said the service dept was open on Saturday, so I took it in and they told me it wasn’t open and to come back on Monday. So that Monday, I took it in at 7:15 am and was the only customer there at the time. At 8:00 the service man came out to tell me I needed a new tire but they’re tire machine had been down for a couple of days and they were expecting the part in at noon that day. This info was never shared with me until then. I had to call my wife from work to take me to work since autonation had no loaner car or shuttle driver to take me where I needed to be. I could have taken my car to Wolfchase Honda had I known all of this before hand to have it fixed. By that time it was too late to make that call. Second experience, I thought I’d give them a second chance cuz we all have bad days. But I needed the oil changed and to see why my wife’s car was making a certain noise. Although it’s under warranty, they were going to charge me $130 just to take a look at the car to see what was wrong with it. Ha! I immediately took my car to wolfchase Honda and Jeff in the service dept immediately knew what was wrong and looked under the car to see the splash shield was loose. Autonation Honda was going to charge me $130 just to look and see it needed a couple of screws. No telling what they would’ve charged me for parts and labor to put those screws in.

Always had great service. John Tierney is the best person to go to for your repairs .. great customer service.

Amazing customer service! This was my first time buying a new car by myself and every person I encountered treated me with such respect and honesty, which was something I highly admired. The Sales Person I worked with, Taurus Watson, was PHENOMENAL as well! He was very informative and knew what he was talking about when it came to the car I was looking at. If you are looking for a new car go swing by and see him!! They truly do stick to their pledge and are an amazing company. I am now one happy AutoNation Honda 385 Driver! I will definitely do business with them in the future!

I went to Autonation 385 with every intention to NOT buy a car that day. I had a terrible experience with Landers Nissan a few months prior which had squashed my hopes of being able to afford a new car anytime soon. The men there (manager and salesman) were very sour and disinterested in selling a kid a car. They wasted two hours trying to talk me into a used 2016 Versa Note with over 50,000 miles, which out of desperation I almost let them do, until they threw a 30% interest rate at me along with numerous other fees. So I would be paying 400 a month for a used car before insurance, and even though the sticker price was around 17,000 (way too high for that car) I was gonna pay around 28,000 before it was over. I had never even heard of a rip off that was that bad. Thinking every dealership was going to be around the same, I walked out of there with no hope and four new hard inquiries on my credit report. However, me wrecking my ‘96 Seville left me with no choice but to either buy another Craigslist car or try another dealership to see if I could get a better deal. So I went to Autonation just to get a broad estimate of what they could do for me without letting them even run my credit. I’m 21 with very little credit history and already 6 hard inquiries from one car dealership and Verizon. I didn’t need four new hard inquiries when I knew I wasn’t buying a car yet, and I made my objective clear when I made my appointment with them talk about a Civic. From the moment I arrived on the lot with my 19 year old sister we were both taken seriously and treated as equal adults, not as naive children or inconveniencing time wasters. It was very refreshing. Then I met Jason Tao, and he was amazing! He was extremely transparent, attentive, helpful, and determined to put me in the car I wanted that day. As a bonus, he was hilarious! I know that shouldn’t matter, but when you’ve had a bad experience with terrible salesmen and you’re sitting in a dealership for 4 hours trying to negotiate payments and interest rates, it makes a world of difference to have a highly enjoyable salesman. He did all the muscle work for me as well; I simply told him a little bit about me and what I could reasonably afford, which is not a lot at all, and he went behind closed doors and made it happen. He brought me back several offers over the next couple of hours that I refused, but he was always confident, energetic, and happy to work with me a little more and then go back for another offer. Very little haggling was necessary on my part; he did it all for me. He finally got me the offer I couldn’t refuse, which was actually lower than the limit I had set. The 8% interest rate was also unexpected, since the only other car lot I had been to was so snakey. So he was able to put me in a brand new 2018 Civic LX for around 320 a month. Then he turned around and found me an insurance quote that was $100 cheaper than any of the ones I found for myself. That didn’t even have anything to do with his job! He completely redefined salesman for me. All in all I’m paying less than 500 a month for my brand new car including insurance. May be a lot for some people, but I know people older than me that drive 2008-2012 Civics and Accords that are paying the same or more than that. Then for paperwork and finalizing I worked with Finance Manager PT Burns, who made the most dreaded part of the experience the easiest part. He explained everything in the most comprehensible way from finance charges to maintenance packages and never tried to push me to buy anything he knew wasn’t necessary. He was actually able to get me a free maintenance appointment when I opted for gap insurance but not for the maintenance/gap insurance combo. He tried to get me a few free oil changes as well but couldn’t. Still tried though! After only 20 minutes in his office I was completely done. To top off the sundae my sister located a tiny tiny scratch by the door handle of the car right before we left, and Jason immediately took the car to maintenance to have it buffed out. We waited less than 10 minutes for it. For well established adults I’m sure the new car buying process is easier regardless of the dealership they choose, but dealerships are NOT all made equally and most don’t want to waste their time glancing at you if you’re not over thirty and ready to drop cash on their table. For a kid with low income and not-so-great credit I was only pleased, and could not be more pleased, with my experience at Autonation 385. A very honorable mention goes to Sales Manager Michelle Renfrow for helping make it an easy, enjoyable experience with her kindness, generosity, and professionalism. I am very grateful for my new car and I thank the entire team at Autonation 385 so much!

My experience with AutoNation is very positive and I would recommend them highly. I would also like to send a very special thanks to Tim Wilson, Sales Consultant. He really went far and beyond. Thanks you again Tim. I would have given 5 stars but the communication with me in the beginning stages regarding the delivery of my vehicle was to my opinion by my original sales rep was unprofessional.

Very tentive salesman.....make the process fast and very easy

Great place

Editing my initial review as we have had our new Odyssey for 5 months and just had a computer control part go out. Had to have the car towed to AutoNation 385. We will be without our car for 4 to 5 days. NO LOANER! Service and Sales giving me the run around. Horrible service after the sale. Our Elite was almost $50k and less than a year old. DO NOT BY FROM THIS DEALER. They do not care about their customers!!

Jason Tao was a great salesman to work with. He reached out many times to make sure all of my questions were answered. He had the car and paperwork ready when I arrived. The store is nice, new and clean. I would recommend AutoNation Honda 385 to everyone.

Always great customer service!

There was an issue with the timeline of the oil change I received. Through no fault of his own, the agent assigned to me was not able to get to my car until several hours after I arrived (he was not informed that I was his client). My service agent and the staff at AutoNation handled this really, really well. They informed me of the problem, apologized, and were able to get my car taken care of within 45minutes to an hour. I really appreciate the quality of service I received here and will absolutely be coming back.

We were able to work out all details via the internet sales department. When we arrived at the dealership we were able to purchase the vehicle as previously agreed to without any surprises. Great experience with Tim Wilson and Michelle.

John Terrany is great as always.

I am loving the CR-V. The size is perfect. The handling is great. The 2018 design looks very sporty. The interior controls are easy to understand.

Tarus Watson was my sales guy and he was great! He answered all of my questions and gave me a great deal!

I had the best experience at Honda 385. My salesperson Mary Houston along with Crystal McGuire went above and beyond to make me feel like I mattered and did everything in their power to make sure I was taken care of. Mary Houston always kept in touch with me thoughout the process. She really cares about the people she helps. She's amazing!!! For all my car needs I will always deal with these two amazing women. 'I' thank you Honda 385!!!

Best customer service!!!! Wouldn’t go anywhere else.

Don't buy a car here unless you want a poor customer experience. If you buy a new car here, first, they will make mistakes on the finance paperwork and then make you come back to the dealership three separate times. Then, when your temporary tags expire, they won't give you a permanent license plate. Your tags will expire and nobody will call you to offer a solution or an explanation. When you try to resolve the issue, you will not receive any response.

I had a great experience at AutoNation Honda. They were professional and not too pushy. I love my car and If you are in the market I would recommend that you give them a try.

First oil change. All went fine and staff very accommodating.

Efficient service appointment

Alicia my sales person and Maurice the finance officer are top notch. They made the experience smooth and pleasant.

Terrell was awesome yesterday! Will definitely be asking for him on my next visit!

Friendly and professional Service representative was very helpful.

Friendly service, good products! Went in with a pre-approved offer and a work discount. CRV looks great, drives great and has excellent features. Salesman Ron Counts was very easy to work with!

I have had recurring problems with the service department here. They will tell you anything you want to hear, but not follow through. I have stopped giving them my business (service and purchase) except for the recurring recall repairs that force me back. Such a waste of time trying to deal with them.

Just purchased a 2018 Honda CR-V from Jason Tao, and it was by far the easiest car buying experience I have ever had! Well worth the drive from Nashville to Memphis! I will be recommending AutoNational 385 to everyone!

Last week, I had a wonderful buying experience. However, that changed when I had to deal with the service department.

I really appreciate the service I received. Antoine Price did everything he could along with the financial guy PT Thanks guys!!!

LEGAL SERVICES AFFORDABLE GOOD JOB B 901 483 1232 THANKS YOU LRJ

I am very pleased with the used vehicle that I purchased.

The team at AutoNation 386 is world class. I felt i was their family. They pulled out all the stops to make my buying experience wonderful.

I purchased my CRV from them and have it serviced there too. Their customer service is awesome. 👍🏻👍🏻

Just discovered that with the high priced bill to do basic maintenance--transmission flush and other items to the tune of $800, that these guys leave on the little plastic strips to the windshield wipers they give you as part of the "services" they offer. . Make sure they do what they say they are going to do--it took the advisor at payment time to realize nobody changed out the interior air filter after I paid for it. He had to do it. Just makes me wonder what these rip off artists get away with on a daily basis. Take auto shop in high school everyone!

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

I received a recall on my Honda Accord for the passenger airbag. Every time I called the lady said that there was nothing available at the time I wanted. I was willing to even leave my car so that it would be there first thing the next day. So, I decided to look at the website again and I was able to make an appointment online (super easy). Also there was an option to put notes on there if I had any other concerns/questions. Once completed they emailed my confirmation and who I needed to see in the Service Center. John T. was his name. wonderful disposition, very helpful and very patient with me. I watched him work with other customers as I waited my turn. He treated everyone with care. He explained all the details that I needed to know about my car of what was done and what needed to be done. Thank you very much Auto Nation385 for having John T. When I need my car serviced again, I will be back to see John.

Very happy with my experience. Was turned away earlier in the day at another Honda dealership. Auto Nation took me at almost closing time and said they would never turn me away. I couldn't believe how reasonable the labor and materials cost was either!

Oil change in and out in less then 45 min ��������� First time ever and I loved it!!!! Need those coupon on these oil changes though. The price is no joke but I know it's done correctly!!! Thank you ��

I just got the new 2018 Honda Accord Sport I love it love love love it... Jeffrey Jackson is a spectacular salesperson I couldn't have asked for a better deal thank you AutoNation Honda 385 and J.Jackson. Please go check them out

I always receive wonderful service at this dealership. They really care about taking care of your every need. I purchased my SUV there four years ago, and they have been amazing to work with. I would highly recommend them and will definitely purchase my next vehicle there! Matt was very knowledgeable in the Service Department and is always helpful in every way.

Attentive and friendly staff! Would definitely recommend!

I love their service they make sure that you are satisfied before you leave their building and they have snacks if you get hungry healthy food Thank you Jeff Whittington and the service department

Always top notch. My dealership since 2005. Great customer service. Ron Counts is the guy. (Just like Family).

I'll say this. Sean, my salesman, was pretty good. Everyone else does not seem to either care or know how to do their job. All they had to do was transfer the registration from my old car, which i traded in, to my new car. TWO months later, numerous phone calls and they still screwed it up. Instead, they gave me a new license plate. I don't want a new plate. I want my old plate because it was a specialty plate. They even made up a story about how they couldn't do it because it was going from two people on the registration to one person. Not true. It has always only been in my name and the clerk's office said that wasn't true. i know because i finally had to go there and do it myself. Thanks but no thanks to AutoNation. Seems like a trivial matter but then it should be pretty easy to do if it's your everyday job.

Too busy on my first visit. I was disappointed with the time on a oil change , but the service advisor was nice Whittington . Maybe time it will be better.

I took my 2017 CRV in for it's first service appointment getting oil changed and tires rotated. I waited on my vehicle and since this was my first time there I was set for a long day at the dealership. I was surprised when John, my service adviser, came and told me my CRV was ready to go. He walked me to my CRV and made sure everything was OK. I didn't notice at first but once I was in my car I felt something was different. That little bit of dust on the hood that was telling me it was time for a run through the car wash was gone and I no longer was planning on cleaning the inside of my windshield since it was clean too. Apparently they took the time to clean my car up as well. THANKS AutoNation Honda 385 for the great service....looks like I picked the right place to purchase my 2017 CRV. I look forward to many years of automotive ownership with Honda 385 as my go to place for my driving needs.

Ron Counts listened to our needs and found the right vehicle. Thanks, Ron!

I had the best experience at AutoNation Honda!! I traded my 2014 Honda Accord EX-L for the 2017 Honda CR-V EX-L! The staff was so courteous and helpful! They make sure they give the best deal possible! Ask for Mauricio in sales and Demetrius in finance....they are an awesome duo!! Get into AutoNation Honda today!!!

I am very pleased with the service I received from Gino! I took my accord in for a routine service and oil change and he was most helpful. He offered me a free carwash which I didn't know was available. It's the little things that make a big impression on me!! I am a Honda fan for life:)

Jason Tao provided excelent customer service. He went above and beyond to help me get just what I wanted at the right price. The experience was catered to my specific needs and seamless. Jason made what is typically a dreadful car-buying experience almost enjoyable. :) Many thanks!

Came in because the Tire Pressures Low light wouldn't go off, even after I put air in the tires - turns out I had a 3" nail in one tire and it kept leaking and the pressure WAS still low in that tire. The price to remove the nail and patch the tire was very reasonable. How my license plate got bent I'll never know, but that was an easy fix on my end.

Didn't have an appointment but Stan took care of me. Only negative was it took 4 hours. Walked to Cracker barrel and had lunch.

I was overdue for my oil change, I needed a 30,000 mile check on my car and I had 2 recalls on my car! It took the exact amount of time I was told it would take and Henry was friendly and professional, as usual.

Adam in service is great and very thorough. He will continue to get my business

First time having my vehicle serviced here, Matt was awesome!! Every employee had a positive attitude including Matt. Awesome customer service!

The service was great and completed within the time frame I asked for. I was very pleased.

The service is always great. They care about my experience and will usually try to find a discount. I've always brought my car there and have never had any problems.

They were prompt and nice. However, the main reason I brought my car in was because the tool light was on. They said everything was fine and in less than 20 miles after I left the tool light was back on. Now I'm going to have to make another trip in for the same thing. Annoying !

Great customer service!! Excellent experience from start to finish. Highly recommend Russell Toll and all of the staff there at AutoNation Honda. Need an amazing salesperson? Sean Driver is your guy! Be sure to ask for him. Thanks AutoNation Honda 385!

Terrell was very kind and helpful, service was quick.

If you ever have the desire, or need, for a new vehicle, this is the place to do so. Tim Wilson will take great care of you.

This was the second time I had taken my Honda to this dealership for service since I moved to Memphis. The first time I dealt with Matt and it was amazing! Fast, flawless, and even went above and beyond with a tire patch! Today I dropped my car off for an oil change and for recall air bag service. This time I dealt with Jeff, who was also great! My service took longer than expected and I had every intention of 'blowing a gasket' when I went to pick up my car after a day of being car less. While I was sitting in the waiting area trying to calm myself down, I had a manager approach me. He asked the hard question that every manager dreads to ask when they see someone visibly upset, "Is everything okay?" Not only did Buz ask the difficult question, and waited and listened to my response, but he followed it through and provided amazing service until the end! Too often in this day in age is everyone so quick to jump on social media and trash companies and places of business before given the chance to follow through and with such little compassion. These gentleman did an amazing job during an extremely tough day and week and solidified that I will continue to take my vehicle there whenever needed in the future! Thank you so much for the truly genuine service!

Had a really great experience with Autonation Honda 385.. Tim was so helpful and a delight to work with. Loving my new Honda CRV. Highly recommend them if you are looking for a new vehicle.

I am a big Honda Fan! Quality, reliable product! But my favorite part of this dealership is the service department where I have been going for many years. My service advisor is John Tierney who has gone above and beyond to provide special service. The service manager Donnie always shakes my hand and says hello to me, using my name. I am not a friend or relative but they treat me like I am.

My last service experience was a positive one. My service advisor was very professional. I like the fact that I can pay for my service with the advisor. It save time and the dealer money with staffing.

I took my 2009 Accord in for routine service and airbag recall. The waiting room was very comfortable, and I enjoyed being able to see in the servicing area while my car was worked on. The car was ready a little sooner than promised, which was great! Service adviser friendly.

Honda compreeor, clutch, stator and field coil was replaced. Entire unit had been in place for less than a week. Was pleased with the work that both honda dealerships did.

My son, Cameron, was able to have a great 1st new car experience thanks to Ken and Billy in sales and Maurice in finance at Autonation Honda 385. Cameron and I are very thankful to the Team for our great experience. He has had a couple of vehicles but this is the first that he picked out for himself. He really likes his new CR-V!

They were very professional and courteous. I communicated mainly through email b/c of my job and they were respectful of my wishes. I have no bad things to say.

The wait wasn't too long and the my service manager was very friendly.

Jeff and Donnie have worked incredibly hard for me on several issues this week. Can't say enough good about the service I've received! Definitely above and beyond what is required! Thank you!

Good service and nice clean facility. I didn't have an appointment but the service time was still done in a reasonable time

My wife and I had a very pleasant experience at Autonation 385. We were shopping for a 2017 Pilot. Our salesman, Tom Marshall, was very knowledgeable. He was able to answer all our questions and concerns about what is a very high tech automobile. Tom was attentive and very helpful with questions about financing, warranty, service requirements, etc. We got a very good trade in on our old Pilot. After a week of driving our new car we are both pleased with its performance and features. This us our third Pilot!

Absolutely fabulous service! Especially impressed with their honesty!!! I asked about a couple of things that they could have easily fixed and charged me; however, I was told that those particular things did not need to be fixed. WOW! This service check up was on an 8 year old Honda Odyssey that I bought from them. Got out of there with around an $80 charge. Couldn't be more pleased. Will do business with them again and again.

I like the service department they all are so friendly 'kind 'and courtesy.If there's a problem they will get it solve I love going to do be Honda hackcrossing never been to any other Please keep up the good works I will be needing some discount coupons to come in the mail for my Honda Accord I starting in August getting my belt sparks plugs radar flush and tram mission fluid change I'm need discount coupons bad got to get a lot of things done can't do it all without coupons so please get these in the mail for me starting in September. Thanks so very very much will see u soon

Terrell is the best. Let him handle your service needs

Just bought my second Pilot! Sales and service here are topnotch!

Gino at the Honda dealership was excellent. He took care of everything.

Best Car Buying experience ever, thanks to Tim Wilson and all the team members of AutoNation 385!!!

I did my entire deal with internet sales. Not only did Autonation beat the next best price by over $400😎😎 my car was washed, gassed, and ready to go. Less than an hour after agreeing to the deal via e-mail, I was with the finance manager signing paperwork at .09% APR through Honda. Best car buying experience I've ever had. Michelle, Darren and Pierre rocked my deal at Autonation 385. Best team, best price, best people, best financing and a Honda!!! 😎👍

Been coming here for my oil changes since I bought my car from here a year ago. Always friendly & informative service. They don't have you waiting to long. I usually wait in the waiting area. Clean area with popcorn, tea, and TVs. Wifi is there for you to work away or stream away.

Honda 385 was great. Henry was in charge of my appointment and was wonderful. He met me in the garage and took over from that second until I left. Everything was taken care-I felt completely at ease went I departed. Thank you again Honda 385!!!

We just purchased our second vehicle from Honda 385. We couldn't be happier! They go above and beyond for the customer. We knew we could trust them after a great experience buying a new crv in 2011, so we knew it was one of the places we wanted to consider this year when looking to purchase a used odessey. We looked at so many vehicles through dealerships and private party. Although we were a little disappointed to find they now have no haggle pricing, we were very surprised and satisfied to learn they do offer the best used car selection at a great price that we could find.you definitely want to go to Honda 385, especially if having great service you can trust is important to you.

Warranty work was quickly and quicker than the estimated time, it was a pleasure!

Great service! Thank you Mr.John I really love my 2017 Honda CR-V

I brought my CRV on May 27th because the Tire Light indicator kept coming on. They filled the tires with air and sent me on my way. I came back June 8 with a large nail in a tire that they promptly took care of at no cost to me and I am grateful.Someone however opened my hood and did not shut it all the way and on the expressway, it was moving and scared me to death! Overall, they are very good at what they do there and I would recommend their services offered.

Great service, They kept their promise and repaired my tire....hassle free!!1 Thanks Guys!!.

Made an appointment for a service bulletin (second time.) They even verified over the phone that my car did still need this work. Brought it in first thing in the morning. After waiting over an hour, I asked for an update. They then told me that don't have the parts for this fix. They knew that the day before (if they had checked) and also when I first came in. (Same thing happened last year.) I asked if they would order them and call me when they came in. The service guy said they couldn't do that, I have to keep calling them. Found my car in the back parking lot where it had been sitting for the past hour. No apologies. His excuse was they don't check if parts are in when appointments are made.

After a vacation drive from Delaware to Memphis I noticed that the oil in our 2012 Honda Odyssey needed changing. We were on vacation and wanted to have it changed quickly at a commercial oil change company first. Our first impression of that facility was not good and hoped that a Honda dealer could fit us in. AutoNation came through.

We just purchased a new CRV-EX-L and love it! We had an excellent experience finding the car we wanted and Jillian Webb did a great job demonstrating all of the extras this car has. So far we are very pleased. I highly recommend AutoNation Honda 385 and Jillian Webb especially!

I bought a new Honda Accord and I have been very pleased!

When I drove in the service area there were 2 service agents standing at one car. I sat in my car looking at them and neither acknowledged me or said, "we'll be with you in a moment." I sat a little while longer and just decided to get out of my car and walk in. It wasn't until I got to the door that one of the two asked me how could he help me? When I was in the first lane (I was parked in the 2nd lane) headed for the door another service agent (who was further from me) asked if I had been helped. It was very dismissive and made me feel that they didn't want to help me or were just being lazy. I usually get good service at this location but I was a bit put off yesterday.

Some of the rudest people I've ever met in my life. Their representative "Michelle" told my husband and I we wasted her time and she gets paid on commission after a test drive. Their manager on duty was just as horrible when we took the problem to him. Their only saving grace was their general manager - who seemed very nice after taking the complain to him. Ultimately, we decided to take our hard earned money elsewhere. I wouldn't recommend my pet to this place.

Alicia White AutoNation Honda 385 My wife and I vote her sales person of the year!!!! The must efficient car buying experience I ever had,

I've visited AutoNation Honda 385 on several occasions. I received friendly, attentive service from the customer representatives during each visit and my vehicle was serviced within a reasonable amount of time. The waiting area was clean, refreshments were available, and the customer representative personally alerted me when my vehicle was ready (I dislike those intercom announcements). I've purchased many cars over the years from various dealers. This dealership has offered the best customer service.

Very bad experience for a whole week with the service dept. rep. I was told several things to start my car and given a redicilous price. I had to speak with the manager to lower my bill. When I finally got my car it was dirty and something was hanging above my feet inside. My gas tank was on empty but I had paid $15 in my bill for gas. I dropped my car off with a half tank of gas. I had such a bad experience, that I just pushed that little board back up in place, went to the nearest gas station and filled my car up because I didn't want to deal with this location anymore. I will never be back. Horrible experience!

Es un lugar seguro con personas autorizadas y amables capacitadas para desarrollar su trabajo dependiendo su función que desempeñe

The best service anyone could ask for. Salesman Trey was perfect. Tried to leave to get hair done but Trey insisted on taking me,dropping me off and picking me up while my husband waited with staff. Went in with casper..white 2012 honda to....silver bullet 2017 honda accord. Everyone was perfect as well. Mr. MAURICE had all paper work ready a D easy to explain when I had a question. Mr. Danny was gentelman...asked 1 was question and wanted the wish. I honestly do not think anyone could bet them!!!! Love them

Mr Jackson was a miracle worker cause I wanted a new car but didn't want the high notes that goes along with it. Mr Pierre and Mr Jackson did a magnificent job in getting me some really good deals and a very reasonable note......Again thank you to you both and God Bless You as well

I was talking to the sales lady who said she'll wait for me but did not deliver her words she assigned me to someone else, manager was very discouraging, went home, the next day, I called in, spoke the the sales person, who got assigned to take care of me, he said he was going to call me back but didn't call me back...i think that regardless of the situation, he should of call me back, it's so unprofessional of him....

Do not by a used car from this dealership unless you have a mechanic you know and trust check the car out first!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesn't catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership.

I love Honda! I'm on my 3rd one lol! And the customer service is always exceptional 👌😆

Just traded in our 2005 Honda Odyssey (which I might add had 175,000 miles on it and never had it in the shop for repairs until last year when we had to finally get the brakes and front wheel bearings done due to simple wear!!) and bought a 2016. Cannot say enough good things about our experience! Jason Tao really took good care of us and was very helpful explaining all the new features on our new van!! I just hope this new Odyssey is as good to us as our old one was!!

I was getting an oil change on my Honda Odyssey and I had some other small issues going on with my vehicle. Everyone that I was contacted by was friendly and explained everything to me in detail if I had any questions. I also love how nice the waiting area is. I love my experience there each time I go there.

My daughter had bought a car from your dealership and was going to get an oil change, while we were waiting we decided to walk on the lot to see what you all had. I had had a very bad experience with another dealership and didn't want to talk. I was only on the lot for about a minute when Mr. J Flanigen came and asked me if I was going to buy a car I told him that I was just looking and showed him the car that I liked. He was very nice to me and let me sit in the car and test drive it. He made me feel very comfortable and he was so nice. Mr. Flanigen explained how the car worked and told me about the things under the hood I cannot explain how nice that he was to me. I am enjoying my new car and it is so pretty, it runs great I can't thank him enough for being the person that he is. I felt like I had met a friend. I have recommended Honda 385 to all of my friends I am the third person in my family to purchase a car from your dealership. Thank Mr. John Flanigen for his patience in explaining the car to me. I don't think that a person could get any nicer than Mr. Flanigen.

Rob, Tarus and Sean were so helpful throughout the entire process. Highly recommend.

Love my new CRV. We will be back to Ron again, he is great!

Alisha is my #1 sales representative. She has helped me with two cars and I'm working on the 3rd . Kenny is a great service representative always very helpful. Jeffrey is also a great sales representative and is very helpful. I can always depend on these three at Honda.

My experience was great. The salesperson made every effort to make me feel that customer service was a priority. I know his goal was to sell a vehicle, but his patience, knowledge, ultimate respect and a sense of concern for my satisfaction was awesome and most impressive. I needed a vehicle and I wanted Marcus Brown to be the salesperson.

Great service!!!!! Even though I purchased my car from Wolfchase Honda (which I wish I could change) I prefer to go to AutoNation for service. They are so helpful and the service was vert fast. I got an oil change, tires balanced and rotated, and a software update all in about 30 minutes or less. I'll definitely be going to them in the future for my cars maintenance. Thank yall

I'm still just at awww after leaving this dealership. Their service department went out of their way for my husband and I. They stay way over and waited for our vehicle to be towed so they could program a key for our van. The customer service that we received from Mr John, Barry, Hi, and the man that greets was just phenomenal! Thanks!

Best dealership I've ever been to. The people are so friendly and helpful.

Honda 385 treat you like royalty�����

My civic was part of the air bag recall. They fixed the air bag in a day and provided a rental during that time. Unfortunately, there were new scratches on my car when returned to me and the air bag light coming on and off. Manager, Buz, had the issues corrected including a touch up job fixing the scratches caused as well as scratches which were there to begin with. I was happy and confident to know first hand that AutoNation Honda 385 will do the right thing to take care of the customer. Thanks!

Please take me off your mailing list. I won't be back for anything.

I love u go to them ������ thanks alisha at auto nation honda

The GM Russell Toll , and sales associate Michelle Renfroe were very knowledgeable and helpful guiding us through the car purchasing process. No pressure no stress! Burt and Schelle Costello

My salesman was both condescending and misogynistic, so I highly regret leasing my CR-V from AutoNation Honda 385! There are plenty of other great dealerships in Memphis, but I do NOT recommend this one!

I have purchased 11 cars in my life and every experience was a pain in the derriere! But Lucky number 12 was a pure Joy! If anyone is looking for a car, buy a Honda because they are the best, then go to AutoNation Honda 385 and ask for Robert Washington Jr!! He is awesome! I also looked at Wolfchase Honda and was told if you can find that deal anywhere go for it, ....and I did with Robert Washington at 385!

My husband and I kind of knew what we wanted but when we arrived at the dealership it was very overwhelming. The salesperson was so kind and helpful. I ended up test driving a couple of different models before I could make up my mind. She did not leave us the whole time. She also wanted me to be very happy with what I chose to buy. We really enjoyed her, she made sure we had everything we needed before we left the dealership. She even followed up by calling me yesterday to see how I was enjoying my new HR-V. We are very happy, thank you. Can't wait to come in for oil change! :D

I bought a gorgeous honda accord cross tour in.2014 and still love my car

The facility is beautiful but the service advisor was a 1 on a scale to 5. Didn't call to tell me vehicle was ready and once I got a ride to pick it up was told "your vehicle out that door" Really? , sad service doesn't match the facility.

Danny (Used Car Manager) and Anthony (Car Salesman) are simply amazing! They have went above and beyond what I expected from a dealership. I have never had a pleasant experience but they have ensured everything has been taken care of and helped with the cost of 2 separate repairs. 1 was covered by my warranty the other was not, but I have not had to spend anything because they are amazing. I will always try my best to do business with Auto Nation!

Great Customer Service every time I go and their Stare of the Art facility is awesome!! Thanks Mr. Buz Smith for your help Saturday !!!

I went to AutoNation Honda 385 to test drive the 2015 Honda Accord Coupe (LX-S and EX-L V6 variants). The salesman who showed me the cars, Scotty, was a pleasure to deal with. He was very knowledgable and courteous, and an all-around nice guy. He didn't pressure me at all, and he was very patient with me as I took three separate test drives over a two day period. All-told, he probably spent 8 hours with me (including the sale and paperwork). I wound up buying the LX-S, as I didn't really need the power or the extra features on the V6 model (though I was tempted: the V6 was really nice). I had done a lot of research beforehand in order to be prepared during negotiations, and had a target price in mind, which I thought was fair to both me and the dealership. I was surprised when Scotty's initial offer to me was only $500 over my target price; it took one counter offer to get the price down to where I thought it was fair, and we had a deal. My overall impressions of the dealership were great: the showroom was bright, open, clean, and comfortable; all of the people I interacted with were friendly and professional. I would definitely recommend this dealership to family and friends.

Like to thank Buz, Donnie and Todd for their excellent service and dedication to getting it right on a hard to find troubleshooting issue on our Odyssey!

The team at the dealership was very polite and helpful. They allowed me to take an extended test drive to make sure my vehicle choice was a good fit. The entire experience was very organized and professional. Thank you all.

everything is going good so far

We recently purchased a 2015 Honda Pilot from this dealership working directly with Ron Counts. Ron is a fantastic professional sales person. Ron knows the Honda brand and listens to the customer, there is no high pressure. We are 30 plus year Ford people and thanks to Ron's knowledge, integrity and patience we moved over to Honda. We met with the GM, Sales Manager and the Service Dept and couldn't be happier with the staff professionalism and how they treat customers. We look forward to a long positive relationship. Just a terrific team of people at this dealership.

All of the staff at Auto Nation Honda were extremely helpful and friendly.

I highly recommend buying from Auto Nation Honda! Mo and Kenny made this car buying experience wonderful!

Just completed the above purchase from AutoNation Honda Mendenhall great professional service. My transaction was good for me and good for them I have purchased 10+ autos from this dealership over the past35+ years always fair. I also have my cars serviced there. Ken Hubbard was great and Buz Smith is great.

Patrick B. was outstanding with the second buy for us from AutoNationHonda in the last 3 years. Very pleased with the deal and was in and out in minimum amount of time.

Michael S. was a pleasure to work with. He knew exactly what we wanted and showed us numerous vehicles until we found the perfect one for us.

Very professional.....helpful....I was very very satisfied with my sale. They exceeded and went above and beyond! I was so surprised at how helpful they were.

This is the sixth vehicle I have purchased from this seller in 14 years. They have always met or beaten the best prices seen on the internet.

Patrick B. helped me buy my first ever new car. He was amazingly patient, not at all pushy and answered all of my questions. I ended up with a great deal on a Honda Civic with the options I wanted and not having to pay for the ones I didn't want! If you are in the market for a new or used car, call AutoNation Mendenhall and request Patrick B.!!

This is the 3rd Honda I have purchased from Autonation Mendenhall and the 7th Honda overall. What else can I say, Hondas are the best and Autonation Honda is my dealer. Just ask for "Mo" when you get there. He is the best salesman they have.

Best Place to buy a new Honda

This was our first Honda but probably won't be our last. They have a great staff here.

The Best Car Buying experience! From my arrival to the conclusion of purchasing my new Honda, I was grateful for the detailed attention to my questions and for the Integrity exhibited by the entire team!

I just purchased my 3rd vehicle from AutoNation Honda. The process is ALWAYS enjoyable. Their customer service is TOP NOTCH! I can't imagine buying a car from any other dealership. Make sure and ask for Ken H. He will make sure you're taken care of.

Alicia W. made our experience great. She quoted the price on the car I was looking at through an email conversation. I naturally showed up to the dealership expecting the price of the vehicle to change but it didn't. This may have been the easiest car buying experience that I've ever had. I love Honda's and I love them even more at great prices from an honest dealership. I will be shopping here again thanks to the great experience that I had and the awesome below invoice price for our Honda civic.

We have owned several Hondas over the years and since moving to Memphis in 1984 we have purchased all our Hondas from AutoNation (formerly Dobbs) on Mendenhall. This time we traded my 2006 Civic Hybrid (great mileage and good for around town) for a 2014 CRV EXL (more comfortable for my 6'6" husband and a better highway car). So far I'm loving the CRV; they've made some nice changes to CRV's in recent years. The people at Autonation Honda are great. Kenny M. (manager) is always helpful. For this new CRV Patrick B. was our salesman. He's friendly and knowledgeable. He doesn't have a high pressure sales approach, just enthusiasm for Hondas and willingness to help you find the car you want. Sam A. cut through the paperwork smoothly, too.

Just purchased my new vehicle last week. It had been 18 years since I purchased a vehicle, and this is my first SUV. The Sales Consultant, Alicia W., was very professional and pleasant to work with. She was very attentive to my concerns and helped me get the exact vehicle that I wanted. When the vehicle was ready for pick up, Ms. W. went over the various features of operation and was very patient in answering all my questions. If you are in the market for a Honda, I would highly recommend this dealer, and be sure to ask for Alicia W. Thanks AutoNation Honda Mendenhall.

I had a great experience at AutoNation Honda! I had been doing my research for a few weeks between AutoNation and some of the other local dealerships. AutoNation consistently had the better prices. I had that fear that I think a lot of car buyers have which is I did not want to get haggled with by a pushy car salesman. It could not be further from the truth when I went the AutoNation Honda. Patrick who I worked with was very insightful on the car and was not pushy at all. When I had finally narrowed down my choices between the 2014 Honda Accord and the 2014 Nissan Altima, I was able to test drive a couple of Accords as well as a couple of Altimas at the AutoNation Nissan location. Both dealerships were very accommodating with allowing me to try them out a few times. Ultimately I went with the Accord because it better suited what I needed. But I could not be happier with my experience! I will definitely go back to them for my future purchases!

We just purchased our new 2014 Honda Pilot from this dealer and it was the best and most professional buying experience in my 40+ years of purchasing cars. Patrick B. is the representative to ask for and he is supported by a Sales Manager who works to meet your needs. This dealer may be owned by a large company but it still operates like a friendly, community focused dealer.

Our first dealing with this dealership was 10 years ago when we bought our first Honda. Now, we are definitely a Honda family. We bought a new Pilot and Crosstour the same day. Our salesperson Michelle was very easy to work with and answered all our questions. If she didn't know the answer, she found the person that had the answer. The GM Kenny is great. He gave a fair price on our two 10 and 11 year old higher milage trade-ins. The exact Pilot we wanted was at a dealership 200 miles away and he had it on his lot the next afternoon and had his service department adding the accessories we wanted before we even called to check on the status. We will absolutely be recommending this dealership to friends and family!

Bought new Honda Accord from this dealership years ago. Needed new car and decided to go back. Should NOT have. Found new Accord I wanted and when we sat down to talk numbers, I felt like I was given the run around from the sales manager Billy. Take this off, add that but the numbers didn't really change. When it came down to what they were going to offer me for the Accord I bought for them years ago, Billy walked in and said, "Maybe you will take better care of this car." Guess he was prepping me for the fact they were about to offer me next to nothing for it. I was insulted by the $1800 they offered me. I gave it to my brother who owns a car lot and he sold it for $5500. Glad I didn't give it to them on trade!!! What I should have done was gotten my excellent credit, could have bought anything I wanted - anywhere self, and walked out of there. Wish I had.

I had already done my research and knew exactly what I wanted, down to the color. Seller did not have the color I wanted & sent a driver 200 miles away to pick it up, so I got exactly the vehicle I wanted.

Excellent dealership, I worked, in differing capacities, with four people in the dealership. No hassle, no pressure, easy to work with and knowledgeable of the proiduct/features...all good people!

I just bought a 2013 Honda Accord EX-L from AutoNation Honda and was very pleased with the sales staff and all parties involved. Alicia was very courteous and patient with me as I was constantly on the fence about which model to drive off the lot. They worked with me very well on the price as well as making sure I could fit the monthly payments into my budget. They also offered additional services that Wolfchase Honda just wasn't willing to match. Great buying experience. This is why I have bought 3 new cars from their lot over the years and will continue to in the future.

Just bought a 2012 Honda Accord. Alicia W. was a great salesperson. We looked over the possible Accords. And I found the one that worked for me. Everything went very smoothly and I drove off with a new car that afternoon. Definitely recommend Alicia and Mendenhall Honda.

We looked at quite a few cars before purchasing my 2013 Honda CRV. Michelle made the experience wonderful. She is knowleable and helped me with everything I needed to know about the SUV.

Just bought a 2013 Honda Fit from Dobbs Honda on Mendenhall. The employees are very friendly, helpful, thorough, and honest. Dobbs has a great selection of new and pre-owned vehicles. I love my Fit-- it's just the upgrade I needed, it drives wonderfully, and I look forward to having it serviced at Dobbs. Patrick B., the sales representative I worked with, has been very helpful and supportive throughout the process. I definitely recommend Dobbs Honda on Mendenhall and look forward to doing business with them in the future.

I love my new Pilot. I drove from Birmingham to get it and everything Patrick promised was true. Great Experience!!

Everything was great. Received a wonderful price on my new car and a wonderful offer on my trade in. Salesman Duane A. was no pressure and very thorough. The whole process was quick. I highly recommend.

We got into the dealership just to look around and about an later we are driving away on our brand new Honda Accord. Thanks Patrick B. for a wonderful buying experience.

My wife and I were very pleased with our recent 2008 CRV purchase from Dobbs on Mendenhall. Our salesmen were very friendly and personable. The price negotiation process was much more pleasant than previous purchasing experiences with other dealers. We came with a target price, and the process of reaching this price was painless.