Easy Breezy Fast Service for my Honda CRV! I purchased this vehicle and continue to have it serviced at Autonation Honda 385. My Service Adviser, Terrell Wilkerson, always greets me with a smile and makes sure my maintenance/repairs meet or exceed my expectations. I love knowing the shuttle service can help me out when I need a ride back home or even head to the mall for a little shopping while my car is being serviced. Thanks Terrell and Autonation Honda 385 for providing awesome customer service!

My car needed some items from an overdue 105,000 check up and the 120,000 mile check up. Everything was completed in less time than expected. Good job.

The customer service at Honda 385 is always great. When I make a appointment online when I get there at the dealership they go on and get my car back for service. Keep up the good customer services John T.

Dealt with internet salesman and was mostly pleased with his efforts finding a vehicle that was what I was looking for. I purchased a 2018 Accord EX-L w/Nav. and so far am very pleased with it. Only con was the poor quality of the manual which does not have enough detail explaining some of the set-up functions Standard equipment it great!

Excellent. The sales consultant, Tarus Watson, was a pleasure to work with, and I would want to buy from him the future. Tarus was courteous, helpful, and exceeded my expectations.

Wonder service I was in and out within an hour for an oil change and tire rotation and they washed my car!!! ���

Experience went well..was promptly updated on progress in and out about what I expected

This is my third Honda purchase, but the first from AutoNation 385. I received TrueCar quotes online, and from there Antoine Price took over. He was courteous, respectful, and extremely knowledgeable. This was truly the easiest car purchase I have ever made!

Great service from my service man to the guys doing the work. Out in great time.

Very good customer services!!

Super easy buying process. Quality, professional help. Love my new van!! HIGHLY recommended!

I had a great experience at Honda 385. Adam always takes excellent care of me and checks to make sure the work has been done correctly! Would not go anywhere else

Thank you for the kind customer service. I appreciate it.

Great and friendly service from John T in the service department.

As a dual career person, I love the my local Honda service department. I can either wait for my car in the comfortable wait area or take the shuttle service to my office. I trust the quality of work and in the one instance that I had an issue, it was resolved immediately and to my satisfaction. This recent visit was just as I have come to expect - excellent service!

Thorough and timely with a gratis car-wash

A huge Thank you to Antoine Price for being a great salesman and personally delivering the jeep to my daughter at school!!!

Great. No complaints.

Both sliding doors of the van stopped functioning. Changed the break pads that made constant noise while driving.

I made an online appointment with John Tierney. The reception was handled quickly and efficiently and John went over the list of possible maintenance items beyond my request for an oil change and tire rotation. I waited on the work to be done, and I was on my way out in less than two hours.

The folks are very nice and do a great job taking care of us. We really appreciate that. We will continue to buy from Honda as long as they take care of us.

Great service from the service dept!

Always fast, friendly service.

Sales person Jeffrey Echols was very professional, patient and attentive.

When my Honda Accord failed to start, I had it towed to AutoNation Honda 385 here in Memphis. I always trust these folks with my Honda service needs. John Tiernay was my service rep on this issue, and he followed through with professionalism in his usual manner. I appreciaste this dealership and the great work they do.

Alicia White was absolutely fantastic to work with. I have not made a decision yet but so far my experience at this deal shop is A+!!!

Great job. Had my oil changed and tires rotated. It took less than an hour.

Donnie my service advisor is awesome. I called yesterday with no appointment with a nail in my tire. I had the extended warranty for tire coverage. He said just bring it to me and we will take care of everything. It turned out I had two nails and had to have a new tire. He made sure the warranty company was contacted and everything was fixed. When I got back to my truck to leave they had washed it along with everything else. You couldn’t ask for a better company to go to. Autonation Honda on 385 is awesome.

It was a great experience!!! Chris is an excellent advisor

I had a PERFECT EXPERIENCE at Honda. I purchased a 2018 Honda CR-V . My Sales Person was Nicholas Cirillo and he was the Best Car- Sales Person I have Ever been Associated With. Great Customer Service and Offered me to contact him anytime if I have any Questions about the Honda. I am Now a Honda Woman for Life Thanks To Nicholas Cirillo.

My car wouldn't start after stopping by my office. Some of my coworkers jumped it off for me. I drove straight to Honda..it was 3:50 in the afternoon, but I didn't want to go anywhere else and get stuck again. I drove in to the service dept and left my car running. ..til they said to turn it off and see if it would start again...it didn't. I found Buzz and told him about my car. He thought it was the battery and asked Jeff to write it up for me. It was late in the day, but they put in a new battery while I waited in the reception area..then I was on my way before 6. Thanks for your help and for your continued great service! (good popcorn too!)

Adam knows who I am as soon as I pull up. He greets me and we talk like we’ve been friends for years. He listens and takes care of my vehicle needs. He takes good care of us!

I have been a customer of Autonation for many years. Always receive excellent service. Thanks!

Just bought a brand new Honda Odyssey at 385. Excellent service!

I dropped my car off for an oil change and to have my tires rotated. Adam is excellent to deal with. Also, the shuttle service they provide is awesome.

Great customer service!!!

I was perfectly happy with the service received at Honda. The representative was very professional, reviewed what needed to be done to my car later, and thanked me for allowing Honda to service my car. Again, thank you for being a reliable service dealer. H Pratcher

My husband and I were visiting Memphis from out of town last week and my Odyssey wouldn’t start. Contacted Buz, the service manager, and he helped me by sending someone to my hotel for a jump start which ultimately led me to a great towing service. He even called to check on us that night to review the plan to shuttle us to the Fedx golf tourney the next day and on to the Honda dealership. Next morning when I arrived in the service reception area, he was there to greet me and directed me to Adam at the service desk, who was wonderful. Although they didn’t have the part I needed, they got me started back home to my local dealership to complete repairs. Their shuttle driver, Chase, called me on time and asked if We were ready for our ride. What a first class service department! Thanks guys!

My Honda was part of the airbag recall and I chose to get the matter resolved at AutoNation. When I arrived my customer service person (Matt) was at lunch so Adam helped me. Adam took care of my car and got me set up with transport back home. What makes the experience just okay was that Matt didn’t call me when the repair was done. I called just before 5 pm and by the time I got through to Matt it was too late to take shuttle. I had to find alternate transport which took 1.5 hours longer than necessary.

I bought Saturn view after 30 miles I start hearing bad bumping noise under car found out it was a bad strut dealer said they would pay half the cost to replace it I sent the bill. they said check will be in the mail mon

Amazing customer service! This was my first time buying a new car by myself and every person I encountered treated me with such respect and honesty, which was something I highly admired. The Sales Person I worked with, Taurus Watson, was PHENOMENAL as well! He was very informative and knew what he was talking about when it came to the car I was looking at. If you are looking for a new car go swing by and see him!! They truly do stick to their pledge and are an amazing company. I am now one happy AutoNation Honda 385 Driver! I will definitely do business with them in the future!

I went to Autonation 385 with every intention to NOT buy a car that day. I had a terrible experience with Landers Nissan a few months prior which had squashed my hopes of being able to afford a new car anytime soon. The men there (manager and salesman) were very sour and disinterested in selling a kid a car. They wasted two hours trying to talk me into a used 2016 Versa Note with over 50,000 miles, which out of desperation I almost let them do, until they threw a 30% interest rate at me along with numerous other fees. So I would be paying 400 a month for a used car before insurance, and even though the sticker price was around 17,000 (way too high for that car) I was gonna pay around 28,000 before it was over. I had never even heard of a rip off that was that bad. Thinking every dealership was going to be around the same, I walked out of there with no hope and four new hard inquiries on my credit report. However, me wrecking my ‘96 Seville left me with no choice but to either buy another Craigslist car or try another dealership to see if I could get a better deal. So I went to Autonation just to get a broad estimate of what they could do for me without letting them even run my credit. I’m 21 with very little credit history and already 6 hard inquiries from one car dealership and Verizon. I didn’t need four new hard inquiries when I knew I wasn’t buying a car yet, and I made my objective clear when I made my appointment with them talk about a Civic. From the moment I arrived on the lot with my 19 year old sister we were both taken seriously and treated as equal adults, not as naive children or inconveniencing time wasters. It was very refreshing. Then I met Jason Tao, and he was amazing! He was extremely transparent, attentive, helpful, and determined to put me in the car I wanted that day. As a bonus, he was hilarious! I know that shouldn’t matter, but when you’ve had a bad experience with terrible salesmen and you’re sitting in a dealership for 4 hours trying to negotiate payments and interest rates, it makes a world of difference to have a highly enjoyable salesman. He did all the muscle work for me as well; I simply told him a little bit about me and what I could reasonably afford, which is not a lot at all, and he went behind closed doors and made it happen. He brought me back several offers over the next couple of hours that I refused, but he was always confident, energetic, and happy to work with me a little more and then go back for another offer. Very little haggling was necessary on my part; he did it all for me. He finally got me the offer I couldn’t refuse, which was actually lower than the limit I had set. The 8% interest rate was also unexpected, since the only other car lot I had been to was so snakey. So he was able to put me in a brand new 2018 Civic LX for around 320 a month. Then he turned around and found me an insurance quote that was $100 cheaper than any of the ones I found for myself. That didn’t even have anything to do with his job! He completely redefined salesman for me. All in all I’m paying less than 500 a month for my brand new car including insurance. May be a lot for some people, but I know people older than me that drive 2008-2012 Civics and Accords that are paying the same or more than that. Then for paperwork and finalizing I worked with Finance Manager PT Burns, who made the most dreaded part of the experience the easiest part. He explained everything in the most comprehensible way from finance charges to maintenance packages and never tried to push me to buy anything he knew wasn’t necessary. He was actually able to get me a free maintenance appointment when I opted for gap insurance but not for the maintenance/gap insurance combo. He tried to get me a few free oil changes as well but couldn’t. Still tried though! After only 20 minutes in his office I was completely done. To top off the sundae my sister located a tiny tiny scratch by the door handle of the car right before we left, and Jason immediately took the car to maintenance to have it buffed out. We waited less than 10 minutes for it. For well established adults I’m sure the new car buying process is easier regardless of the dealership they choose, but dealerships are NOT all made equally and most don’t want to waste their time glancing at you if you’re not over thirty and ready to drop cash on their table. For a kid with low income and not-so-great credit I was only pleased, and could not be more pleased, with my experience at Autonation 385. A very honorable mention goes to Sales Manager Michelle Renfrow for helping make it an easy, enjoyable experience with her kindness, generosity, and professionalism. I am very grateful for my new car and I thank the entire team at Autonation 385 so much!

There was an issue with the timeline of the oil change I received. Through no fault of his own, the agent assigned to me was not able to get to my car until several hours after I arrived (he was not informed that I was his client). My service agent and the staff at AutoNation handled this really, really well. They informed me of the problem, apologized, and were able to get my car taken care of within 45minutes to an hour. I really appreciate the quality of service I received here and will absolutely be coming back.

Tarus Watson was my sales guy and he was great! He answered all of my questions and gave me a great deal!

I had the best experience at Honda 385. My salesperson Mary Houston along with Crystal McGuire went above and beyond to make me feel like I mattered and did everything in their power to make sure I was taken care of. Mary Houston always kept in touch with me thoughout the process. She really cares about the people she helps. She's amazing!!! For all my car needs I will always deal with these two amazing women. 'I' thank you Honda 385!!!

Best customer service!!!! Wouldn’t go anywhere else.

Don't buy a car here unless you want a poor customer experience. If you buy a new car here, first, they will make mistakes on the finance paperwork and then make you come back to the dealership three separate times. Then, when your temporary tags expire, they won't give you a permanent license plate. Your tags will expire and nobody will call you to offer a solution or an explanation. When you try to resolve the issue, you will not receive any response.

This was an amazing experience for myself as a first time buyer!

I had a great experience at AutoNation Honda. They were professional and not too pushy. I love my car and If you are in the market I would recommend that you give them a try.

Mr. Jeff Whittington is really helpful. He helped me saved a lot of money. And I really appreciate his service

Everyone was very helpful. Clean, friendly experience

First oil change. All went fine and staff very accommodating.

Great buying experience! Everyone was very friendly and helpful!

Efficient service appointment

First of all the salesman Ron was a pleasure to work with. Such a nice man and very professional. I will buy from him again. My issues of dissatisfaction was with the things they sprayed in my van while detailing it. It was horrible and I couldn't hardly stand to ride in it home. I contacted Ron the next day and he set up to get rid of the smell, and when I picked it up it was worse, they sprayed my van again with something else!!!! Smelled like aftershave and cigarettes! I was afraid to bring my van back for fear they would spray something else in it. I spoke to Ron the next day and decided to wait because they might smell something else in my van. After two weeks and still having issues with the smell, even when I had boxes of baking soda in the van and a charcoal filter, it still smelled of aftershave and cigarettes, I decided to bring it back. I did not smell anything on test drive! Ron promised he could get rid of the smell. My husband had his Honda Civic serviced and when he picked up his car, he dropped off mine. He explained that Ron set up my car to have the ozone machine put in it to remove the smell. When my husband turned back around he caught the guy spraying my car again!!!!!!! The detailers really don't listen. The ozone machine was finally used after he got Ron involved. Afterwards it had a chemical smell but I am hoping it will dissipate soon. I had no issues with anyone else at the dealership. My biggest complaint was the detailing. I am asthmatic and allergic to perfumes and cigarette smells. For the two weeks I have had the Odyssey, I have hated getting in it because of the smell. Every time someone rode with me the smell was brought up by my passengers. It really made me think I had made a huge mistake buying that van. I am hoping it will be better. I have not driven it yet since I brought it home, so I am hoping that the chemical smell will be gone. That smell is far better than the other smells however.

Great experience Would go back again. Sales people were easy and no pressure

Alicia my sales person and Maurice the finance officer are top notch. They made the experience smooth and pleasant.

Great and spacious facility. Music provided over speakers was a bit loud for me because I had to get up very near one of the TV screens in order to hear what was being said. Service was good; not only was the recall handled, it was determined I needed a radiator and transmission flush. My only complain there was the cost which I felt was a little bit high. I am guessing that extra charge was to help pay for the facility.

Terrell was awesome yesterday! Will definitely be asking for him on my next visit!

Quick. friendly and professional. Once I was waited everything went smooth.

Prompt Service, I appreciated feedback on the type of oil change that would be appropriate for age of my vehicle; I detected an interest in repeat business and not a one time rip-off

Excellent service and congenial people. I must fill the 50 characters.

Friendly and professional Service representative was very helpful.

Friendly service, good products! Went in with a pre-approved offer and a work discount. CRV looks great, drives great and has excellent features. Salesman Ron Counts was very easy to work with!

A very great experience by their service department

I have had recurring problems with the service department here. They will tell you anything you want to hear, but not follow through. I have stopped giving them my business (service and purchase) except for the recurring recall repairs that force me back. Such a waste of time trying to deal with them.

Just purchased a 2018 Honda CR-V from Jason Tao, and it was by far the easiest car buying experience I have ever had! Well worth the drive from Nashville to Memphis! I will be recommending AutoNational 385 to everyone!

Jeff Whittington was really helpfull and provided me with all the details for my car service

We were very happy with our new car experience. We had a wonderful young man meet us, (Antoine Price) I told him what I wanted, and he went straight to it. Would gladly return there.

Last week, I had a wonderful buying experience. However, that changed when I had to deal with the service department.

I had the absolute BEST experience at AutoNation Honda 385. My salesman, Jeffrey Jackson, made the whole process a breeze and I would recommend him to anyone who is in the market for a Honda and looking for an honest, trustworthy, personable salesman to work with. I, along with my family, will definitely be doing business with him again! The facilities were also immaculately clean which is always a plus. Kudos to AutoNation Honda 385!!

I really appreciate the service I received. Antoine Price did everything he could along with the financial guy PT Thanks guys!!!

I had a pleasant experience at AutoNation Honda 385. My service technician, Mr. Higgins, went above and beyond to ensure that all of my vehicle service needs were met.

They have no idea what they are doing. They will have you make 3-4 trips bring different documents and still not accept anything you bring and after a week they will tell you they can help you. Bought a car less than year ago with less than doucmrnts they asked for and in and out in less than an hour. S pop sent week dealing with these people and nothing but wasted time.

Very easy experience. Everyone was so very friendly!

Terrell was very professional and caring, explained everything that needed to be done to my car that day, and the things that could be done in near future.

Very satisfied! Good opportunity to look over new cars.

AutoNation 385 is the best Honda dealer ever! Customer service is always great! You are always given sufficient answers and solutions to solve any problem that you may have! I love them!

LEGAL SERVICES AFFORDABLE GOOD JOB B 901 483 1232 THANKS YOU LRJ

Excellent salesman, Antoine Price. Patient and understanding explaining how to operate the bells and whistles of the CRV.

I am very pleased with the used vehicle that I purchased.

The team at AutoNation 386 is world class. I felt i was their family. They pulled out all the stops to make my buying experience wonderful.

I purchased my CRV from them and have it serviced there too. Their customer service is awesome. 👍🏻👍🏻

Just discovered that with the high priced bill to do basic maintenance--transmission flush and other items to the tune of $800, that these guys leave on the little plastic strips to the windshield wipers they give you as part of the "services" they offer. . Make sure they do what they say they are going to do--it took the advisor at payment time to realize nobody changed out the interior air filter after I paid for it. He had to do it. Just makes me wonder what these rip off artists get away with on a daily basis. Take auto shop in high school everyone!

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

I received a recall on my Honda Accord for the passenger airbag. Every time I called the lady said that there was nothing available at the time I wanted. I was willing to even leave my car so that it would be there first thing the next day. So, I decided to look at the website again and I was able to make an appointment online (super easy). Also there was an option to put notes on there if I had any other concerns/questions. Once completed they emailed my confirmation and who I needed to see in the Service Center. John T. was his name. wonderful disposition, very helpful and very patient with me. I watched him work with other customers as I waited my turn. He treated everyone with care. He explained all the details that I needed to know about my car of what was done and what needed to be done. Thank you very much Auto Nation385 for having John T. When I need my car serviced again, I will be back to see John.

Very happy with my experience. Was turned away earlier in the day at another Honda dealership. Auto Nation took me at almost closing time and said they would never turn me away. I couldn't believe how reasonable the labor and materials cost was either!

Interested in a car found online and wanting to buy from out-of-state, the sales team members, including especially the sales manager, were less than helpful. I requested additional photos. What I received were a few low-res cell phone shots that showed little. The images posted online were few, blurry, and nothing of the inside. Further requests resulted in no communication and the car selling to someone else. If you want to buy online--which appears to be one focus of AutoNation--I found this Memphis dealership low on customer service.

Oil change in and out in less then 45 min ��������� First time ever and I loved it!!!! Need those coupon on these oil changes though. The price is no joke but I know it's done correctly!!! Thank you ��

I just got the new 2018 Honda Accord Sport I love it love love love it... Jeffrey Jackson is a spectacular salesperson I couldn't have asked for a better deal thank you AutoNation Honda 385 and J.Jackson. Please go check them out

I always receive wonderful service at this dealership. They really care about taking care of your every need. I purchased my SUV there four years ago, and they have been amazing to work with. I would highly recommend them and will definitely purchase my next vehicle there! Matt was very knowledgeable in the Service Department and is always helpful in every way.

I like the prompt attention from the service rep so I did not have to wait. I like the print out and explanation of what service was needed.

Jason was so helpful and got the process done so quickly I was very impressed. I will forsure be back in the future if I ever get another vehicle.

Ron was absolutely amazing! Very professional, attentive, detailed, and patient! He made my car buying process easy and seamless! And though Ron was my sales rep, I received 5 star treatment from all staff members at AutoNation Honda. Would recommend to everyone!

Attentive and friendly staff! Would definitely recommend!

I love their service they make sure that you are satisfied before you leave their building and they have snacks if you get hungry healthy food Thank you Jeff Whittington and the service department

Great service. Clean facility. Very friendly environment.

Great experience! Love my new(er) car. Totally recommending to friends & family to shop here.

Always top notch. My dealership since 2005. Great customer service. Ron Counts is the guy. (Just like Family).

The whole buying process was great and esa enjoyable. I left with the car I wanted and was satisfied.

Overwhelmed with all the deals and year end savings. Ron Counts and the manager offered great deals. Pretty smooth process in buying a new car. I got the color which I wanted for my Honda Civic

I'll say this. Sean, my salesman, was pretty good. Everyone else does not seem to either care or know how to do their job. All they had to do was transfer the registration from my old car, which i traded in, to my new car. TWO months later, numerous phone calls and they still screwed it up. Instead, they gave me a new license plate. I don't want a new plate. I want my old plate because it was a specialty plate. They even made up a story about how they couldn't do it because it was going from two people on the registration to one person. Not true. It has always only been in my name and the clerk's office said that wasn't true. i know because i finally had to go there and do it myself. Thanks but no thanks to AutoNation. Seems like a trivial matter but then it should be pretty easy to do if it's your everyday job.

Always have a good experience with this Honda dealer whether it is in buying or servicing my vehicle.

Great job, Gino was very helpful and kept me informed on everything. I was very pleased.

Excellent service. Called me as soon as my car was finished.

Too busy on my first visit. I was disappointed with the time on a oil change , but the service advisor was nice Whittington . Maybe time it will be better.

Excellent service and very pleased with the staff. They treat us great and take care of all of our needs.

At Honda Autonation 385, Tommie Marshall was an excellent salesman and gave complete info. on the cars that I was interested in. He made my sale process straight forward, quick, and non-intimidating.

Great experience. Anthony, salesman, was very professional. Received a good deal.

Great customer service and nice facilities. Will definitely return.

Service was quick and efficient I purchased my vehicle from another dealership but choose this location to have it service because of the great customer service I received after bring here to have my tire checked out an receiving great service after that visit I choose to come here for all my car needs.

Everyone very courteous. Service done in a timely manner.

Oil change and Tire Rotation done smoothly and professionally Donnie Fulkerson always takes a personal handling of my needs

I took my 2017 CRV in for it's first service appointment getting oil changed and tires rotated. I waited on my vehicle and since this was my first time there I was set for a long day at the dealership. I was surprised when John, my service adviser, came and told me my CRV was ready to go. He walked me to my CRV and made sure everything was OK. I didn't notice at first but once I was in my car I felt something was different. That little bit of dust on the hood that was telling me it was time for a run through the car wash was gone and I no longer was planning on cleaning the inside of my windshield since it was clean too. Apparently they took the time to clean my car up as well. THANKS AutoNation Honda 385 for the great service....looks like I picked the right place to purchase my 2017 CRV. I look forward to many years of automotive ownership with Honda 385 as my go to place for my driving needs.

Good, they advised me well on what was wrong with my car

Ron Counts listened to our needs and found the right vehicle. Thanks, Ron!

I had the best experience at AutoNation Honda!! I traded my 2014 Honda Accord EX-L for the 2017 Honda CR-V EX-L! The staff was so courteous and helpful! They make sure they give the best deal possible! Ask for Mauricio in sales and Demetrius in finance....they are an awesome duo!! Get into AutoNation Honda today!!!

I am very pleased with the service I received from Gino! I took my accord in for a routine service and oil change and he was most helpful. He offered me a free carwash which I didn't know was available. It's the little things that make a big impression on me!! I am a Honda fan for life:)

I brought my car in for an oil change and multi-point inspection. Everything checked out fine. Two days later, the temperature gauge suddenly read ?hot.? When I checked the antifreeze level, it was low as were other fluid levels. I called Jeff Whittington who promised to check the system and find out why fluid levels were not topped off. He was very accommodating.

I liked signing up for appointment on line. Customer service was very nice and polite. Reviewed what i needed repaired. The repairs were done in a timely manner. Everything is running smooth.

I absolutely love the car. I got the color I wanted, which was important to me. But I didn't like the fact that the car already had 208 miles on it; and they didn't provide any financial concessions for that. I was a little disappointed about that. Otherwise, I have no complaints. I would definitely recommend AutoNation Honda 385!!

Excellent experience, I will visit again when I need another car

I have bought dozens of new and used cars in my life time. This was my first time to go to AutoNation 385 to purchase a vehicle. As I have rated above, my entire experience was excellent. My sales person, Tim Wilson, was very courteous and helpful as well as his manager Billy. I will return for my next purchase.

Jason Tao provided excelent customer service. He went above and beyond to help me get just what I wanted at the right price. The experience was catered to my specific needs and seamless. Jason made what is typically a dreadful car-buying experience almost enjoyable. :) Many thanks!

Came in because the Tire Pressures Low light wouldn't go off, even after I put air in the tires - turns out I had a 3" nail in one tire and it kept leaking and the pressure WAS still low in that tire. The price to remove the nail and patch the tire was very reasonable. How my license plate got bent I'll never know, but that was an easy fix on my end.

Didn't have an appointment but Stan took care of me. Only negative was it took 4 hours. Walked to Cracker barrel and had lunch.

As much as I hate the car-buying experience, AutoNation Honda 385 made this a positive experience.

I am always happy with the service at Auto Nation Honda 385.

Worked well with my granddaughter's first purchase

I went into the dealership for an oil change and drove away with a new car! Tommy was outstanding. He worked with me to put together a great deal. I use AutoNation Honda 385 for all my car needs: service and purchases.

Everyone was polite and accommodating. I had to leave my vehicle but was given a ride to my home which I appreciated.

Horrible experience at this dealership. Purchased a new 2500 from another that had outstanding service and wanted my business.

I was overdue for my oil change, I needed a 30,000 mile check on my car and I had 2 recalls on my car! It took the exact amount of time I was told it would take and Henry was friendly and professional, as usual.

Adam in service is great and very thorough. He will continue to get my business

First time having my vehicle serviced here, Matt was awesome!! Every employee had a positive attitude including Matt. Awesome customer service!

The service was great and completed within the time frame I asked for. I was very pleased.

The service is always great. They care about my experience and will usually try to find a discount. I've always brought my car there and have never had any problems.

Bought a used 4Runner. Everyone was very helpful during the whole process. They even came to my house and picked me up the day I purchased. No that's service.

The best car purchasing experience in my life. Great service from the parking lot when I arrived until the moment I received the keys to my vehicle. Professional and honest customer service from General Sales Manager (Ed Lewis) to salesman (John Flanigen). I highly recommend AutoNation Honda in Memphis, Tennessee (385).

Our salesman, Ron Counts was friendly and very knowledgeable about the various vehicles.

Great experience. Matthew Owens was great! Will go to dealership again for service.

They were prompt and nice. However, the main reason I brought my car in was because the tool light was on. They said everything was fine and in less than 20 miles after I left the tool light was back on. Now I'm going to have to make another trip in for the same thing. Annoying !

Great customer service!! Excellent experience from start to finish. Highly recommend Russell Toll and all of the staff there at AutoNation Honda. Need an amazing salesperson? Sean Driver is your guy! Be sure to ask for him. Thanks AutoNation Honda 385!

Terrell was very kind and helpful, service was quick.

I brought my Honda Accord into the Dealership for its regular oil change. I was greeted promptly by a very friendly gentleman. My oil change was done very timely.

Mr. Ron Counts had exceeded our expectations when we were in the process of deciding to own a new Honda. He made it simple and satisfying experience in less than 4Hours! Very efficient service. He was also very knowledgeable about the Hybrid cars, it's technology and its features.

If you ever have the desire, or need, for a new vehicle, this is the place to do so. Tim Wilson will take great care of you.

This was the second time I had taken my Honda to this dealership for service since I moved to Memphis. The first time I dealt with Matt and it was amazing! Fast, flawless, and even went above and beyond with a tire patch! Today I dropped my car off for an oil change and for recall air bag service. This time I dealt with Jeff, who was also great! My service took longer than expected and I had every intention of 'blowing a gasket' when I went to pick up my car after a day of being car less. While I was sitting in the waiting area trying to calm myself down, I had a manager approach me. He asked the hard question that every manager dreads to ask when they see someone visibly upset, "Is everything okay?" Not only did Buz ask the difficult question, and waited and listened to my response, but he followed it through and provided amazing service until the end! Too often in this day in age is everyone so quick to jump on social media and trash companies and places of business before given the chance to follow through and with such little compassion. These gentleman did an amazing job during an extremely tough day and week and solidified that I will continue to take my vehicle there whenever needed in the future! Thank you so much for the truly genuine service!

Wonderful service, the wait for an oil change is always not long.

Overall, it was a very good experience. Our salesperson, Anthony Price, was extremely knowledgeable and worked very hard to insure we had a very good understanding of the vehicle and sales process. The entire team, sales manager, Billy, and business manager, Crystal McGuire, were very professional and helpful.

General service required. Took my car back immediately. Had it ready within the hour. Very, very pleased with the overall service and experience

Tried to get 3 sales people to help with a car that was advertised and since I am several hours away, I needed questions answered before I made the trip to see and possibly purchase the car. I could not get any help, not even from the manager. Got ignored. They obviously don't want to sell a car too bad.

Service with a smile, Matt was efficient and Ravon did his job with enthusiasm and Smile. I've met the GM and he is more than happy to help with questions I have regarding my car that I lease with Honda

Always friendly staff, customer service is excellent. I have always been satisfied with their service and staff.

My whole experience was great. Everyone was very nice and courteous.

Had a really great experience with Autonation Honda 385.. Tim was so helpful and a delight to work with. Loving my new Honda CRV. Highly recommend them if you are looking for a new vehicle.

I am a big Honda Fan! Quality, reliable product! But my favorite part of this dealership is the service department where I have been going for many years. My service advisor is John Tierney who has gone above and beyond to provide special service. The service manager Donnie always shakes my hand and says hello to me, using my name. I am not a friend or relative but they treat me like I am.

Just a routine oil change. Did a quick job while I waited. All good. Asked about new tires and their quote was $200 more than Costco. For a set of 4 tires. I will take my tire business to Costco, but for all other Civic business, I will come back for their quote first.

My last service experience was a positive one. My service advisor was very professional. I like the fact that I can pay for my service with the advisor. It save time and the dealer money with staffing.

DJ was absolutely fantastic. He was patient, honest and professional. He is a good one for sure. We truly enjoyed our experience. He gets all 10s from us!!!

Gino took excellent care of my issue and kept me informed the entire time my car was in the shop. I will be bringing my car back for service in the future.

I took my 2009 Accord in for routine service and airbag recall. The waiting room was very comfortable, and I enjoyed being able to see in the servicing area while my car was worked on. The car was ready a little sooner than promised, which was great! Service adviser friendly.

Honda compreeor, clutch, stator and field coil was replaced. Entire unit had been in place for less than a week. Was pleased with the work that both honda dealerships did.

I had work done on Honda. My sales rep was awesome!!! I would recommend him every time!

Very easy to schedule appointment. Service was friendly and professional. Service was completed in a timely manner, and the parts department was helpful as well.

I made an appointment for service and check air conditioning which is not working. I allowed an hour and a half, given I had an appointment time. Upon arrival my husband was told that three hours was required to find the problem with the air conditioning. Why was I not told this when I made the appointment? Now, with temperatures in the nineties, I am with a car without air conditioning. My husband and I have to coordinate our schedules again to make another appointment. In addition, the tires were supposedly checked and rotated. Today, the very next day, the light is on in my car indicating the tires need air! This is the second bad experience I have had with customer service at your location. Another time I made an appointment for service. When I arrived I told the representative that I needed to leave in two hours. After two hours, I asked about my car and was told that it had not even been looked at! The manager did rectify the cost and the situation. Unfortunately, I continue to see a pattern of poor service that wastes my time and doesn"t correct issues.

Repairs still not complete yet. Complaint: car over heats when idling. Said I needed a fan motor. When I came to pick it up, they pulled it up for me so car was running. When I got in to drive off I noticed it was loud and vibrating, shaking. Very uncomfortable feeling. I drove home & called Service mgr to let him know. He stopped by my home to test it himself. He agreed it wasn't suppose to be doing that & asked me to bring back in the morning. I did. Later was told car doing this do to not the "after market fan blower but found a broken motor mount. My son is a mechanic & a good one and said it wasn't doing that when I took it in! But only started after he put on fan blower??

Terrell at 385 was amazing, the best service experience EVER!!!!!!

Excellent customer service department. The staff was friendly and the repair was completed within a reasonable amount of time.

Friendly and efficient Great location and procedure Totally satisfied with experience

My experience was great with Auto Nation Honda 385 and fast Jeffery Jackson is a good Sale Consultant

I found the experience to be extremely pleasant, my salesman (Robert Washington) very professional, and each person that passed by me would smile and greet me. Auto Nation Honda 385 is well represented by Mr Washington. I will always return to him for my future needs!

My son, Cameron, was able to have a great 1st new car experience thanks to Ken and Billy in sales and Maurice in finance at Autonation Honda 385. Cameron and I are very thankful to the Team for our great experience. He has had a couple of vehicles but this is the first that he picked out for himself. He really likes his new CR-V!

They were very professional and courteous. I communicated mainly through email b/c of my job and they were respectful of my wishes. I have no bad things to say.

The wait wasn't too long and the my service manager was very friendly.

Jeff and Donnie have worked incredibly hard for me on several issues this week. Can't say enough good about the service I've received! Definitely above and beyond what is required! Thank you!

Good service and nice clean facility. I didn't have an appointment but the service time was still done in a reasonable time

My wife and I had a very pleasant experience at Autonation 385. We were shopping for a 2017 Pilot. Our salesman, Tom Marshall, was very knowledgeable. He was able to answer all our questions and concerns about what is a very high tech automobile. Tom was attentive and very helpful with questions about financing, warranty, service requirements, etc. We got a very good trade in on our old Pilot. After a week of driving our new car we are both pleased with its performance and features. This us our third Pilot!

Absolutely fabulous service! Especially impressed with their honesty!!! I asked about a couple of things that they could have easily fixed and charged me; however, I was told that those particular things did not need to be fixed. WOW! This service check up was on an 8 year old Honda Odyssey that I bought from them. Got out of there with around an $80 charge. Couldn't be more pleased. Will do business with them again and again.

RON was great. He took the time and was patient. He's a great guy.

As always the dealership is immaculate The staff I'd very attentive and helpful Very good service and treatment every time I visit them

I like the service department they all are so friendly 'kind 'and courtesy.If there's a problem they will get it solve I love going to do be Honda hackcrossing never been to any other Please keep up the good works I will be needing some discount coupons to come in the mail for my Honda Accord I starting in August getting my belt sparks plugs radar flush and tram mission fluid change I'm need discount coupons bad got to get a lot of things done can't do it all without coupons so please get these in the mail for me starting in September. Thanks so very very much will see u soon

Terrell is the best. Let him handle your service needs

Just bought my second Pilot! Sales and service here are topnotch!

I was able to tell Mr. Carrier the problem I was having with my can and he started the process to correct it. After checking my car and ordering the part my car was fixed.

Quick, accurate, professional service. Ask for Terrell, he'll take care of you at Auto Nation 385!!!

Gino at the Honda dealership was excellent. He took care of everything.

Best Car Buying experience ever, thanks to Tim Wilson and all the team members of AutoNation 385!!!

Assistance from salesman and others was informative, straight forward, helpful, and presented in a friendly manner. Options based on my interests were presented without pressure to make a another choice. I was very pleased that I was able to buy what I was looking for and that the process was as painless as possible. Salesman delivered car to my home as a result of timing - I was impressed .

I did my entire deal with internet sales. Not only did Autonation beat the next best price by over $400😎😎 my car was washed, gassed, and ready to go. Less than an hour after agreeing to the deal via e-mail, I was with the finance manager signing paperwork at .09% APR through Honda. Best car buying experience I've ever had. Michelle, Darren and Pierre rocked my deal at Autonation 385. Best team, best price, best people, best financing and a Honda!!! 😎👍

Service rep John is great to work with. Overall experience was good.

Mr. Jackson was great. He was knowledgeable and very warm. Also he was patient and allowed me to come to a decision without feeling "pressured". I appreciated his honesty. So he deserves 5 stars. However, once I began the financing phase I felt pressured into buying additional items that I did not truly want. The financial representative assured me I could contact him if I had any questions or concerns. Once I realized I wanted to cancel the additional items purchased, I contacted him several times and I was told that he was extremely busy and no one could assist me. I finally requested a call back, I never received a call back. I would like the contact telephone number to the corporate office to discuss these matters. P.S. I would recommend this dealer, however I would advise potential customers to be leery of the finance team.

Been coming here for my oil changes since I bought my car from here a year ago. Always friendly & informative service. They don't have you waiting to long. I usually wait in the waiting area. Clean area with popcorn, tea, and TVs. Wifi is there for you to work away or stream away.

it was a very satisfactory experience. Our sales person was Jason. He did a very good job of showing the vehicle, explaining everything, and then going through the purchasing process.

Easy experience, this is my second CR-V from AutoNation Honda. The service has always been great.

Honda 385 was great. Henry was in charge of my appointment and was wonderful. He met me in the garage and took over from that second until I left. Everything was taken care-I felt completely at ease went I departed. Thank you again Honda 385!!!

We just purchased our second vehicle from Honda 385. We couldn't be happier! They go above and beyond for the customer. We knew we could trust them after a great experience buying a new crv in 2011, so we knew it was one of the places we wanted to consider this year when looking to purchase a used odessey. We looked at so many vehicles through dealerships and private party. Although we were a little disappointed to find they now have no haggle pricing, we were very surprised and satisfied to learn they do offer the best used car selection at a great price that we could find.you definitely want to go to Honda 385, especially if having great service you can trust is important to you.

Warranty work was quickly and quicker than the estimated time, it was a pleasure!

Great service! Thank you Mr.John I really love my 2017 Honda CR-V

I brought my CRV on May 27th because the Tire Light indicator kept coming on. They filled the tires with air and sent me on my way. I came back June 8 with a large nail in a tire that they promptly took care of at no cost to me and I am grateful.Someone however opened my hood and did not shut it all the way and on the expressway, it was moving and scared me to death! Overall, they are very good at what they do there and I would recommend their services offered.

Great service, They kept their promise and repaired my tire....hassle free!!1 Thanks Guys!!.

The service was awesome. Alicia, Billy, and Maurice treated me with value and care.

Made an appointment for a service bulletin (second time.) They even verified over the phone that my car did still need this work. Brought it in first thing in the morning. After waiting over an hour, I asked for an update. They then told me that don't have the parts for this fix. They knew that the day before (if they had checked) and also when I first came in. (Same thing happened last year.) I asked if they would order them and call me when they came in. The service guy said they couldn't do that, I have to keep calling them. Found my car in the back parking lot where it had been sitting for the past hour. No apologies. His excuse was they don't check if parts are in when appointments are made.

Appointment time was not in the system when I arrived to get my vehicle service. Even though I received a confirmation number and email.

Gino was great. He provided excellent service. Very thankful for his prompt response to us upon arrival.

After a vacation drive from Delaware to Memphis I noticed that the oil in our 2012 Honda Odyssey needed changing. We were on vacation and wanted to have it changed quickly at a commercial oil change company first. Our first impression of that facility was not good and hoped that a Honda dealer could fit us in. AutoNation came through.

While the Customer Service Salesperson (Mr. Ron Counts) and the Customer Financial (Mr. Maurice Moore) gave me excellent customer service, the remaining/other parts of my business was egregious. I.e.- I was given an incorrect price on the auto that I initially wanted to purchase (and I was given the incorrect price before I test drove the 1st auto and the amended price was given afterwards) and the staff didn't initially want to acknowledge their error and everything afterwards became unpleasant. And, when a manager took the time to show me another used car, he failed to show me all of the used Civics within my price range. Oh, this was my first time purchasing an auto in 28 years (there was so much I didn't know, experience, and was cognizant of) and this vital information was stated to your staff on several occasions. When/If I have to go there for anything, I will begrudgingly do so. I still purchased a 2015 Honda Civic.

Gino (service associate) was terrific in every way. Unfortunately the air conditioning was not working properly when we picked up the car. The other repairs were fine.

Courteous Staff, nice facility, and reasonable repair prices.

Terrell did a great job of keeping me updated on what needed to be done, cost, approximate time to repair and then letting me know when my car was ready. They did offer me a shuttle although I had a ride but that's a nice service.

Do not have a comment at this time. Thank you. None

We just purchased a new CRV-EX-L and love it! We had an excellent experience finding the car we wanted and Jillian Webb did a great job demonstrating all of the extras this car has. So far we are very pleased. I highly recommend AutoNation Honda 385 and Jillian Webb especially!

I had such a great experience at autonation Honda on Hacks Cross. I came in only to look, but received such great experience and ended up buying a 2017 Honda civic EX! I'm so happy I made a great decision at a great car dealership. I owe it all to my salesman Ron Counts. Thank you!

I bought a new Honda Accord and I have been very pleased!

Darren is an excellent salesman and provided us with the exact car we were looking for when they did not have one on the lot. Great facility and fantastic employees!

I would recommend to a friend! I enjoyed my experience, it was very pleasing.

Michelle was a very nice salesperson and not overbearing

Tarus Watson was great. He made our buying experience very easy and was so patient with us. We have been to many dealerships looking for our next new vehicle and Auto Nation by far was the best we found. Everything was done with ease and no hassle. The dealership is extremely friendly and I highly recommend them!

We had a great experience buying our new car at Auto Nation 385 with Alicia!!

When I drove in the service area there were 2 service agents standing at one car. I sat in my car looking at them and neither acknowledged me or said, "we'll be with you in a moment." I sat a little while longer and just decided to get out of my car and walk in. It wasn't until I got to the door that one of the two asked me how could he help me? When I was in the first lane (I was parked in the 2nd lane) headed for the door another service agent (who was further from me) asked if I had been helped. It was very dismissive and made me feel that they didn't want to help me or were just being lazy. I usually get good service at this location but I was a bit put off yesterday.

The service advisors were first-rate! They went far beyond the norm to provide customer service!

I had a very positive experiences. Ron Counts and the finance manager exhibited excellent customer service. It is service and car quality like this that make me continue to buy Honda Accords.

Great Experience! Ron Counts and the Finance Manager exhibited great customer service. Due to the service I have received I will always be a Honda customer. Great Job Guys!

The process was fair. They should offer beverages since the buying process was over 5 hours. My trade situation was unfair and a bit shady.

Overall good experience. Just went in for recall work but they checked the entire car and didn't pressure me for other services.

Some of the rudest people I've ever met in my life. Their representative "Michelle" told my husband and I we wasted her time and she gets paid on commission after a test drive. Their manager on duty was just as horrible when we took the problem to him. Their only saving grace was their general manager - who seemed very nice after taking the complain to him. Ultimately, we decided to take our hard earned money elsewhere. I wouldn't recommend my pet to this place.

I'm very satisfied with the professionalism of Terrell Wilkerson, advisor the day of my service, 4/18/17. He was very friendly and helpful, and honest. I will continue dealing with him, if available. I watched the actual mechanic work on my vehicle and a lot a "chit chat" going on with mechanic next to mine. The service for an oil change took over 1 12 hrs????? My tire presure was not checked because we had to put air in two of them. Not sure if this is included in the point check or not. Just think the mechanics should be more focused on their work!!

Yes I love my car!!! We had a great experience at auto nation!!! Everybody was amazing!!!! Thank you so much!!!

Alicia White AutoNation Honda 385 My wife and I vote her sales person of the year!!!! The must efficient car buying experience I ever had,

Alicia went over and above her job description. She actually came to my mother's home to have paperwork signed because she had just had back surgery. No surprises, very straightforward. Never buy a Honda in the memphis area without contacting Alicia White of Automation Honda 385

John Tierny always takes such good care of us. It is a pleasure doing business with him. He is very knowledgeable & thorough, and goes out of his way to help in any way he can. He is the reason we take our cars to AutoNation 385.

great dealership--(ed lewis is the best) made me and my family feel like their number 1 customer!!!!!!!!!!!!!!!!

I've visited AutoNation Honda 385 on several occasions. I received friendly, attentive service from the customer representatives during each visit and my vehicle was serviced within a reasonable amount of time. The waiting area was clean, refreshments were available, and the customer representative personally alerted me when my vehicle was ready (I dislike those intercom announcements). I've purchased many cars over the years from various dealers. This dealership has offered the best customer service.

I have bought 3 or 4 vehicles from this dealership both in this and their former location. They were always excellent, but have gotten even better in the new location and facility. The quality of the car is critical when you are buying, but it is the service that keeps you coming back. Adam Keller personifies "customer service." He is absolutely world class!

Very bad experience for a whole week with the service dept. rep. I was told several things to start my car and given a redicilous price. I had to speak with the manager to lower my bill. When I finally got my car it was dirty and something was hanging above my feet inside. My gas tank was on empty but I had paid $15 in my bill for gas. I dropped my car off with a half tank of gas. I had such a bad experience, that I just pushed that little board back up in place, went to the nearest gas station and filled my car up because I didn't want to deal with this location anymore. I will never be back. Horrible experience!

I had a poor experience with the service department. Part was on back order and they did not call me when it came in. When I called they said they would call me back but never did. When they fixed the part it was not complete and I had to wait

Salesperson Michelle Renfroe was very helpful and enthusiastic - everyone else was also nice. Really comfortable environment and easy to get to.

Es un lugar seguro con personas autorizadas y amables capacitadas para desarrollar su trabajo dependiendo su función que desempeñe

The best service anyone could ask for. Salesman Trey was perfect. Tried to leave to get hair done but Trey insisted on taking me,dropping me off and picking me up while my husband waited with staff. Went in with casper..white 2012 honda to....silver bullet 2017 honda accord. Everyone was perfect as well. Mr. MAURICE had all paper work ready a D easy to explain when I had a question. Mr. Danny was gentelman...asked 1 was question and wanted the wish. I honestly do not think anyone could bet them!!!! Love them

Mr Jackson was a miracle worker cause I wanted a new car but didn't want the high notes that goes along with it. Mr Pierre and Mr Jackson did a magnificent job in getting me some really good deals and a very reasonable note......Again thank you to you both and God Bless You as well

It was great experience at Auto Nation Honda. My salesman Ken Hubbard made me feel comfortable in my decision. He explained everything step by step.

Great customer service, very nice salesperson Michelle Renfroe . The treatment was excellent and we are enjoying our vehicle!

I was talking to the sales lady who said she'll wait for me but did not deliver her words she assigned me to someone else, manager was very discouraging, went home, the next day, I called in, spoke the the sales person, who got assigned to take care of me, he said he was going to call me back but didn't call me back...i think that regardless of the situation, he should of call me back, it's so unprofessional of him....

Do not by a used car from this dealership unless you have a mechanic you know and trust check the car out first!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesn't catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership.

I love Honda! I'm on my 3rd one lol! And the customer service is always exceptional 👌😆

Just traded in our 2005 Honda Odyssey (which I might add had 175,000 miles on it and never had it in the shop for repairs until last year when we had to finally get the brakes and front wheel bearings done due to simple wear!!) and bought a 2016. Cannot say enough good things about our experience! Jason Tao really took good care of us and was very helpful explaining all the new features on our new van!! I just hope this new Odyssey is as good to us as our old one was!!

I was getting an oil change on my Honda Odyssey and I had some other small issues going on with my vehicle. Everyone that I was contacted by was friendly and explained everything to me in detail if I had any questions. I also love how nice the waiting area is. I love my experience there each time I go there.

My daughter had bought a car from your dealership and was going to get an oil change, while we were waiting we decided to walk on the lot to see what you all had. I had had a very bad experience with another dealership and didn't want to talk. I was only on the lot for about a minute when Mr. J Flanigen came and asked me if I was going to buy a car I told him that I was just looking and showed him the car that I liked. He was very nice to me and let me sit in the car and test drive it. He made me feel very comfortable and he was so nice. Mr. Flanigen explained how the car worked and told me about the things under the hood I cannot explain how nice that he was to me. I am enjoying my new car and it is so pretty, it runs great I can't thank him enough for being the person that he is. I felt like I had met a friend. I have recommended Honda 385 to all of my friends I am the third person in my family to purchase a car from your dealership. Thank Mr. John Flanigen for his patience in explaining the car to me. I don't think that a person could get any nicer than Mr. Flanigen.

Great experience Michelle, Billly and Alecia were wonderful and most helpful

Tommie Marshall is a class act salesman. He is patient and kind. He is very knowledgeable and answered all my questions but did not push or influence. I opted for another car model, but I will recommend Tommie and this dealership anytime.

It has been great, I am already in love with my Honda CR-V. Sales team has been very patient and helpful. I would definitely recommend this car to my friends and colleagues.

My experience with Mr. Tommie Marshall, was very rewarding.He's very knowledgeable about his business and was very helpful in helping me get what I wanted.i had a very pleasant experience. Thank you Mr. Marshall,

Overall, the best experience in buying a new car. Mr. Price was professional ,knowledgeable and very respectful.

I had a very good experience purchasing a CR-V at AutoNation Honda 385. John Flanigen is a very helpful, professional and friendly salesperson. He provided the information that I needed to make a decision about buying a CR-V. I certainly appreciate the extra effort that John made and the extra time that he took working with me. John will help you find the vehicle that you want at a fair price without using a "hard sell" approach. He was very patient while I took time to make a decision. I also appreciate his integrity and highly recommend him as a salesperson at AutoNation Honda 385.

Rob, Tarus and Sean were so helpful throughout the entire process. Highly recommend.

Alicia White is amazing! She went above and beyond to assist me with finding the perfect car and it was the smoothest transaction I have ever dealt with. All of the folks at this location are super friendly and so helpful. I will definitely refer my friends and family and I will always purchase vehicles from here.

Marcus was awesome. He and his manager worked very hard to give me a great deal on my 2016 Honda Civic Sedan. Their customer service is outstanding, they went above and beyond for me.

I will make sure that no other Honda dealer handle my needs. AutoNation Honda 385, did EVERYTHING in their power, to make my family feel comfortable! Tim worked on my "wish list" for months. I am VERY happy that... ALL my specifications were met (and beyond)!

Mrs. Alisha and Mrs. Michelle worked hard to get me in a car, even with low credit scores. The AutoNation at 385 family were wonderful. They had a great atmosphere of teamwork. If you're looking for a car this is the place to go.

Love my new CRV. We will be back to Ron again, he is great!

Very professional salesperson and new car manager made us feel comfortable during the decision process. No overt pressure was sensed by us, and we appreciated the good follow up offered during our four day buying process. Finance office visit was completed very professionally without pressure. Will recommend AutoNation 385 to family and friends.

My wife and I had a wonderful experience late on a Saturday evening. We came in, bought a car, and it was raining on top of it all. There staff was very courteous, and knowledgeable about there vehicles. They even offered us fruit (lol). The sales team worked with us well past the time for closing to make sure that we were satisfied. We bought a 2017 Honda Accord Sport SE, and I will recommend this dealership to my associates in the future.-- Thanks AutoNation Honda.

Haston delivered exceptional customer service when I brought my Honda in for recall work. He washed and vacuumed my car without being asked! He also did not try to sell me anything I didn't need. He gave excellent advice on budgeting for future vehicle maintenance and went above and beyond the call of duty in all aspects.

The staff is friendly and professional. It's a no pressure car buying experience. See Ken Hubbard for an experience that is tailored to you. You feel like you are working with a friend who goes the extra mile to make sure you are satisfied and finds the best for you.

A low stress, open-minded negotiation process with a genuine effort to sell us the BEST car for us, not just their brand.

After visiting several other dealers Timothy Wilson at AutoNation Honda helped me purchase my 2016 CRV. The AutoNation Honda Team made it an educated stress free purchase. I look forward to working with them in years to come and would recomend them above the rest

The best "car buying experience" I have ever had. The Sales people were helpful, knowledgeable, and really worked with me .I feel I definitely got a good and fair price and a fantastic car. For me... I will definitely shop there again.,

Alisha is my #1 sales representative. She has helped me with two cars and I'm working on the 3rd . Kenny is a great service representative always very helpful. Jeffrey is also a great sales representative and is very helpful. I can always depend on these three at Honda.

Good service on sale but hard to reach service dept on phone

Great sales rep, amazing car

Great overall experience. Professional and knowledgeable Team.

Our salesman Marcus with his trainee Taurus were both friendly and helpful. They took the time to show us the cars and let us test drive different models. They were knowledgeable in explaining the difference in the models and answer all our questions. When the sale is completed, Marcus sat down with us in the car and showed us all the different features and even setup our phones. The only complain I have is the price negotiation and the buying process took too long, otherwise, I am happy with the service.

My experience was great. The salesperson made every effort to make me feel that customer service was a priority. I know his goal was to sell a vehicle, but his patience, knowledge, ultimate respect and a sense of concern for my satisfaction was awesome and most impressive. I needed a vehicle and I wanted Marcus Brown to be the salesperson.

I do not like the process of purchasing a new car. Attempts to streamline the process by negotiating on line and sending all the information needed for paperwork in advance and setting an appointment time didn't help. We had to wait over 1 hour to see a finance manager despite the fact that it was a cash transaction. They apologized for the inconvenience and worked to make the wait (due to high volume) comfortable.

My salesperson was Michelle Renfroe and she was great to work with . Saw the car online. Worked out a price over the phone . Drove 4 hours to see it and it was exactly as described . They made the buying process easy. Detailed it again for me and I was on my way home. Yes, I would definitely buy another car from them .

Wonderful experience from the moment I walked in the door. I wouldn't go to any other dealership. Everyone was knowledgable, efficient and extremely helpful . I highly recommend AutoNation Honda 385 for all your car buying needs. The general manager Russell Toll went above and beyond to ensure all my needs were met and that I was highly satisfied with my new car. The customer service was first rate.

My experience was the best I have ever had after years and years of buying or leasing a car. I had called in advance to going to the dealer and talked with Michelle Renfroe. I told her what I was looking for and when I met her she already had a car ready for me to test drive. She was very knowledgeable about the difference in the models and took the time to show me the variables and prices. When I decided on the car I wanted we went into the dealership and she immediately got all the paperwork in order and when that was completed she set down with me in the car and showed me all the different features and got me set up with some. When I told her I had wanted to keep my St Jude license plate she had me sign another document so I could keep it. She is certainly a great asset to this dealership on Hacks Cross Road in Memphis TN. I would highly recommend her to anyone interested in buying a car, I wish there had been more gold stars to give her.

I was very pleased with the service. I went to purchase a Honda CRV I saw online. The price was different on the sticker of the car when I got to the dealership. They honored the online price which was a great deal less than the sticker. Alicia was a great sales person. My test drive and purchase were both a fun experience. Alicia was very knowledgeable about the CRV and explained everything about the car! I had a great time. The gentleman that took my payment and sold me an extended warranty, explained all options and was very helpful in me deciding what I wanted. He was very pleasant and friendly too. I was in and out in one afternoon with my 2014 CRV!

Great service!!!!! Even though I purchased my car from Wolfchase Honda (which I wish I could change) I prefer to go to AutoNation for service. They are so helpful and the service was vert fast. I got an oil change, tires balanced and rotated, and a software update all in about 30 minutes or less. I'll definitely be going to them in the future for my cars maintenance. Thank yall

I'm still just at awww after leaving this dealership. Their service department went out of their way for my husband and I. They stay way over and waited for our vehicle to be towed so they could program a key for our van. The customer service that we received from Mr John, Barry, Hi, and the man that greets was just phenomenal! Thanks!

Got an oil change, nice service department.

Bought a new Pilot from Noah and it was a great experience!! Go see him if you want a new car!

Tim Wilson and his team at Autonation Honda really helped me out in answering my concerns and questions about the various HRV/CRV options and also worked out the financing quite easily. Tim W is a thorough professional and goes out of his way to make car-buying an easy process for the customers. I recommend him to anyone who is not sure which make/model to buy and needs expert opinion to help make a good uniformed decision. Thanks a lot Tim!!

Michelle was one of the best sales person I have ever experience. She made me feel comfortable, and showed a lot of compassion during my buying process.

Excellent experience. No hard sale pushiness. Fair price on trade-in. Salesman very knowledgeable about vehicle.

I arrived at AutoNation Honda 385 with plans of getting an oil change on my old car(2003 Honda Accord), and possibly browsing the 2017 Honda Accords. While I was in the service area I was approached by Ken Hubbard asking if I was being helped by anyone. I responded by telling him no and that I needed an oil change. Ken told me that he was very concerned with good customer service and that he would find someone to help me. So.... I asked him if he was a salesman. When he replied yes, I inquired about new 2016 and 2017 Honda Accords. Ken Hubbard's customer service was excellent!!! To make a long story short; I drove to AutoNation Honda 385 in a 2003 Honda Accord and I drove away in a 2017 Honda Accord Sport and I am LOVING IT!!!!!

Awesome people awesome service !!!!!

Best dealership I've ever been to. The people are so friendly and helpful.

Great experience! Michelle made the whole buying event an non-event. I have been a Honda customer since 2001 and this was the easiest purchase of all 5 vehicles. I highly recommend AutoNation Honda 385.

Great experience at this dealership. Salesman went above and beyond to make sure we were happy with our purchase. Would highly recommend AutoNation 385!!

Five time buyer at this dealership and always have a great experience! It also helps that they sell a quality vehicle.

The car is great love it. the salesman Scotty was very helpful in helping my wife and me make are pick, Thanks Scotty for your help.

I was very pleased with the service here great great staff.. special shout out to my salesman Mr. Ron counts .. did a great job explaining all the features I had on my new civic n showing me the choices to choose from, Never tried to pressure me into buying.. went over and beyond to help and stay within my budget very pleased with his service..job well done

Great professionalism and attention to the customer.

Honda 385 treat you like royalty�����

Tim was great even with all the issues we took to him. He delt with all our concerns and got us the Pilot that was best for us!! Wasn't pushy at all and cared about what we wanted!! Ask for Tim if you want a friend to shop with not a "salesman"!!

We had a great experience and are pleased with our purchase!

I was very pleased with this experience. I was met and greeted as soon as I parked. My salesman, Tommy, was so nice. He was very knowledgeable about the CR-V I was interested in. He never once pressured me or tried to urge me to sign a deal with him. He was more interested in making me a satisfied customer than just selling a car. Very pleased.

Everyone whom I contacted at the dealership was responsive and knowledgeable. Ron Counts, my sales person, helped me through the decision making process, and now, I'm totally happy with the V6 Accord I've leased. Thank you, Ron and Autonation Honda 385 !

My civic was part of the air bag recall. They fixed the air bag in a day and provided a rental during that time. Unfortunately, there were new scratches on my car when returned to me and the air bag light coming on and off. Manager, Buz, had the issues corrected including a touch up job fixing the scratches caused as well as scratches which were there to begin with. I was happy and confident to know first hand that AutoNation Honda 385 will do the right thing to take care of the customer. Thanks!

Ron and Harold were very professional and easy to work with. This was the best car buying I have ever experienced!

The Salesman, Antoine Price was very easy to work with. I was impressed that he was able to get the exact vehicle I wanted from another dealer.

Easiest car purchasing experience. Alicia White did an awesome job. We knew what car we wanted and we got a good price. Negotiating was super simple with no pressure to buy or not. No sales pushing additional options or unessary dealer added options. The price negotiated was the price we got in the financing room. Definitely recommend Alicia to my friends and family.

It was handled very professionally and with minimal time. My salesman, Ron Counts was very knowledgeable about the Honda Accord LX and showed me clearly how everything worked.

Everyone here is very friendly and helpful. The people here were patient throughout the car buying process.

BOOOO!!! Pulled into service line at 6:55 a.m. 4th in line. Service dept. waved 5 cars ahead of mine!! Service people looked at me and walked away.......what is going on there???

The manager and corporate office did the great job , they fixed it yesterday evening. I think it was issue related to only one bad apple, but she definitely need to be taken care of! Donnie who is the service manager is the best. if you have any issues with the service ask for Donnie. I don't have any regrets now changing my stars to five stars. it is good company. Horrible service experience . Paid 700 dollars at dealership for tire maintenance program. car is showing TPMS single in my car and that unprofessional lady at service desk wants me to wait until Friday, she wants to make sure my tire are completely flat by the time I come to her dealership. I should not have paid 700 $ for tire maintenance and more than 40K for oddesssy at this dealership . Costco does it immediately. Should have bought at wolf-chase Honda. my bad. just be careful review can be mis leading.

Please take me off your mailing list. I won't be back for anything.

It fantastic! Alicia white was very informative and she went above to make sure I was happy and satisfied ! I'm going refer all my family and friends to Honda!

WAY TO GO AUTO NATION 385!!! The service manager Buzz and General Manager Russell have gone above and beyond to take care of their customers when American Honda did not. American Honda is being VERY specific about their coverage times with rentals, make sure you are aware of the stipulations and do not take your rental far from home unless you plan on paying for it. Auto Nation definitely values their customers and puts them first. THANK YOU!

I just bought a 2016 Honda HRV, and the sales person was very helpful with no pressure. I am very happy with my purchase and I would recommend anyone to AutoNation Honda. The SUV gets the mpg as stated. The seats could be made with a little more comfort but it drives very good.

Had to bring our Honda here for a factory recall. People were extremely nice and accommodating. Shuttle drivers were easy to work with to get home and back. Work was done quickly and well.

I recommend people to reach out to Autonation Honda at Hacks Cross Road to get any Honda. I did an online request and then Ron Counts reached out to me. We scheduled the time for the visit. Post reaching there Ron was very friendly and explained the features of the car. He stated the benefits of getting a certified. I was really impressed with the way he explained. We then worked out a price that was reasonable for me. His manager Ed also assisted in getting a reasonable price. We did the deal on Saturday and I got my car on Monday. If I need to get another car will go there again.

Awesome!

Buying a car has never been easier. Thanks Michele

We just purchased a CRV Touring and had the pleasure of working with Harold Strain. He's very nice, professional and knowledgeable. We did not feel pressured at all, in fact he was very pleasant to work with. After the sale, Harold took additional time to show me how everything works and helped me set the car settings to my personal preferences. I had been driving a 2007 CRV, so the new computerized CRV's are not only mind blowing but intimidating. Harold did a fantastic job. He is a very patient person. I left the dealership feeling good about my new car, my ability to operate it and the fact that Harold genuinely offered to help me or answer questions, in the future. I appreciate that customer service did not stop after the paperwork was signed. I highly recommend this dealership and Harold Strain. Thank you. T. Hartman

Thanks to Tim Wilson and Auto Nation 385 for a great Honda at a fair price. Tim was very professional and thorough in his knowledge of the car. If you head that way call Tim!

Car buying experience was pretty decent. When it comes time for warranty and repairs don't hold your breath thinking they will take care of you. Had my vehicle I bought used for 2 weeks and the air compressor that controls the rear suspension went out... And what do you know... We won't cover it even though it is the only thing that holds the back of your vehicle up... So here I am stranded because dealership wouldn't stand behind their word. Even after salesman said if you have any problems please bring it to me and I'll take care of it... What they wanted $1400 to fix I fixed myself for $300... Probably won't be back to see them again.

Antoine made the experience amazing and made me swap from being a Nissan owner for 11 years to now I am a proud owner of a Honda! No Regrets! Thank you Antoine for everything. You sold Honda to me! :)

Very kindness explain and bright smile make a decision easily. If I buy some new car I will buy from same dealer. Alicia gave me a best experience of the buy new car. I am really appreciate it.

Made an appointment for an oil change at 10:00 on a Tuesday, showed up fifteen minutes early, and was forced to wait for over two and a half hours for it to be done. What does an appointment mean to these people?

Wonderful experience at AutoNation Honda 385. Michelle was so polite in showing us the vehicle options and clearly wanted to meet our transportation needs rather than push any one vehicle. We felt valued as a potential customer. Upon buying, the follow up was equally professional. Their customer service clearly matches the Honda vehicle quality.

As car buying experiences go, this one was relatively easy and stress free. The salesperson was courteous, friendly, knowledgeable, and accommodating. In short, he worked at making the transaction easy for me.

I love u go to them ������ thanks alisha at auto nation honda

I initially found the car I wanted on the internet. I started the buying process on-line with an inquiry to the dealership. I was quickly contacted by Mr. Ronald Counts. We spoke for a few minutes by phone. He then worked out 90% of the purchase by internet and behind the scenes. Once all the grunt work was done, I went to the dealership. The remainder of the process was very pleasant. He was very helpful to explain the features of the car and the dealership. Mr. Gregory Henderson proceeded through the finance process with ease as much of this was done behind the scenes as well. Everyone involved was very friendly, cordial, and respectful. No pressure; No haggling. A great way to establish loyal customers.

Great experience. Simple process. Pleased customer!

Outstanding dealership. Came to AutoNation Honda 385 after being turned away from a different one, and I'm so glad I did. The people were awesome, from the sales people to financing. They got me into a higher model car than I originally went in for, and still got the price range I was after with the payment I wanted on the lower model. After purchasing the vehicle, I came back in to buy All-Weather mats and Jill, my sales person, saw me walking out to the car with them so she came out to the car to help get them installed. Highly recommend this dealership.

I went to Honda 385 for my first new car purchase and left with a smile on my face. I got a good deal on the 2016 civic coupe and enjoyed the experience.

It is great to buy a Honda Odyssey at AutoNation.

Great experience...start to finish. Started the process on line. Mr. Ron Counts helped get the ball rolling and made sure everything was lined up to expedite time in the dealership. The remainder of the sale was pleasant as well. He took time to explain the features of the vehicle and answer all questions. Mr. Henderson helped with finance and helped make that experience good as well. There was never any pressure or haggling. I will say it was one of the best car buying experiences I have had. The team was great showing great courtesy and friendliness. If you are looking for a Honda...this is the place...look no further!!

We have been a Honda family for at least 12 years. Whenever we are in the market for a vehicle, we immediately contact Kenneth Hubbard at AutoNation 385. We have purchased 3 vehicles from Honda and we have always found Kenneth to be the epitome of professionalism and courtesy. I contacted Kenneth about a potential purchase this year and he knew me well enough and found the perfect vehicle for my style and personality. Our recent purchase was a 2013 Honda Accord. This vehicle is a major upgrade from my 2000 Honda Accord. The 2013 Honda Accord is equipped with several bells and whistles, runs smoothly, handles well on the interstate, has perfect miles, perfectly priced, and quite frankly perfect for me. Reuben S.

Ron Counts is the man to go to. He was very knowledgable about the car, answered all my questions and helped me sync my phone with Bluetooth. He and all the staff was very friendly and proffesional. Would highly recommend.

Alicia White is a awesome car sales person. Need a vehicle contact Alicia and enjoy your new vehicle. I love my 2016 Honda Accord.

I had a really pleasant experience with AutoNation Honda. The salesman Spencer Richie was really nice and friendly. He was not pushy like I have encountered with some salesmen. He did not try and sell me something that I did not want. He allowed me plenty of time to think over the decision without pressure. He worked really hard to get me the deal I wanted. I would recommend him and the dealership to anyone looking to purchase or lease a new vehicle. I had not purchased a vehicle in over a decade, and the folks at AutoNation made the experience a nice one.

Good service, friendly staff, and fair prices.

Great experience. Initial discussions with Alicia White were via email. We reached an agreement on a car and price. At the dealership, much of the work was already completed. We reached an agreement on trade-in and financing and I was gone in less than 2 hours. Alicia was the best I've ever dealt with. I highly recommend her and AutoNation Honda.

My experience was great!!! Antoine Price was very patient and professional.

The GM Russell Toll , and sales associate Michelle Renfroe were very knowledgeable and helpful guiding us through the car purchasing process. No pressure no stress! Burt and Schelle Costello

Thanks to Spencer Ritchie's help and determination he took the stress out of buying a new car. I appreciated his sense of humor and understanding of what my needs were. Thanks for doing a great job and treating me as a person not just another dollar to be made. I would recommend him for your next car purchase.

Its was a fair experience, I wasnt convinced with the customer service in some aspects... I dont want to mention that here, but anyways got good car and happy with offer.

I absolutely love doing business with AutoNation Honda, Michelle was extremely helpful and flexible. All my questions were answered swiftly with great clarity. The staff in general is very friendly, and knowledgeable about their products. Definitely recommended.

Great experience at AutoNation Honda 385!! Enjoying our new civic.

Alicia White is phenomenal! She's exceptionally proficient in her craft, efficient and professional. We bought a Honda Odyssey via her yesterday (6/25) after working most of the sale details online first. The whole experience with Alicia (sales), Billy Kessler (sales manager) and Patrick/Maurice (finance) was nothing short of the best experience i've had in buying new cars from Saturn, Acura, Toyota, and Lexus dealerships. Well done!

I went to Honda last Sunday. I traded in my 2011 Honda element ex for a 2016 honda odyssey ex minivan. I love my odyssey! Alicia white was awesome! Please deal with her if you want a great salesperson to work with you.

We had the pleasure of working with Michelle who was terrific and very no/low pressure. Shortly after purchasing our Civic, we took off for California and the Civic made the trip that much more enjoyable. Everyone at Autonation was helpful and friendly.

My salesman was both condescending and misogynistic, so I highly regret leasing my CR-V from AutoNation Honda 385! There are plenty of other great dealerships in Memphis, but I do NOT recommend this one!

I worked with salesperson Michelle Renfroe. No high pressure sales tactics. Just information exchanging. My wife and I ended up purchasing a Honda CR-V and both of us were very pleased with how the process at AutoNation Honda was handled.

We had a great experience at AutoNation Honda 385. Alicia White was super helpful!

My experience at Autonation Honda 385 was quite awesome! The dealership itself was immaculate! My salesman Timothy Wilson was wonderful and answered all my questions. Timothy did not leave me wondering what was next he kept me informed. Hats off to Timothy and Autonation Honda 385! And I'm loving my Murano!! Faye Perkins

The team was really nice!!! I would recommend my friends to come here. My sales rep Rooster was very helpful, he didn't stop working until I got my car. Great job

This is the place to go if you want top of the line customer service with no hassles or gimmicks (I tried other places and left extremely disappointed time and time again before I knew about AutoNation Honda). The team at AutoNation Honda works WITH the customer. Definitely above and beyond any dealership in the area! Be sure to ask for the assistance of Mr. J Rooster Davis - you won't be disappointed.

We shopped around at different Honda dealers, looking for a HRV. Tim Wilson (salesperson) and Russell Toll (general mgr), both responded quickly to my internet inquiries, and helped answer my questions before we visited dealership. They didn't have color I wanted in stock, but Russell got the color I wanted. I really appreciated the "can do" attitude. Tim Wilson was very nice and knowledgeable. He made the whole buying process a positive experience. He spent time with me, in showing me features of the car, and has been great at following up, since I purchased car. I would totally recommend working with Tim Wilson.

We worked with Alicia White to purchase a new Odyssey van. She was a pleasure to work with and we did most of our communication over email and text. They even beat the local competitors price by $200. I was very pleased and will buy from them again.

Extremely satisfied with our car buying experience. Want a Honda? Buy it here!

My experience with Honda is great! I loved the customer service I received from Mr. Davis! Ask for Rooster, and the best part is I LOVE my car :)

Joseph Davis was very helpful and professional!! Will recommend all friends and family to this awesome salesman. Thanks again :)

We are so thankful for Alicia White's professionalism and experience exemplified during our recent auto purchase. She was very attentive to our desires and delivered everything we requested and more. From sales to finance, we had an awesome experience. This is the third vehicle our family has purchased from this dealership/sales associate. I'm certain we will do business again in the future.

Overall the experience was the best I've had by far! I had been looking for a car since January and wasn't having any luck..so come the month of May i decided to inquire about the 2016 Honda Civic. Tim Wilson over at AutoNation Honda 385 on Hacks Cross Rd Memphis Tn responded quickly to my emails and had the cars lined up for me once i arrived there after work. He had the colors available and different models. I ended up testing driving one and it had everything plus more that i was looking for! Actually it was the next model up with sensering :-) I purchased the car on Wednesday and picked it up on Friday morning so that he could show me everything in detail about the car...so if you're looking for someone to get the job done..just ask for Tim Wilson!

Automation Honda makes buying a car simple. Start with a simple inquiry and you can be in and out of there with your new Honda in a very short time. I worked with Michelle Renfroe. She is very knowledgeable about the cars and every aspect of the car buying process. The bonus is that Michelle is extremely personable and she makes the entire process easy and quick. No preasure from these folks either. I recommend Autonation to anyone looking to buy a new or used car. Service is exemplary as well!!

Me again. I forgot about the part where I was the first one there at 7:35 am and waited three hours to have my car fixed while other customers can in and left before me. The customer service guy thought I had left and move other people in front of me. I know this because when he called my cell phone, he was surprised to learn I was in the waiting area.

I was charged a $17.76 misc. fee for something that was not told to me up front about. Then the service manager contacted and explain what it was for which did not have anything to do with my repair and was then told they would refund the money, which they have not. All I ask is be upfront with your customers and not surprise them with added fees which are not explained on the bill.

Robert Washington treated us like royalty while we were there. We showed up late on a Saturday afternoon and we were there long after closing time. Robert made us feel welcome and made the buying experience very pleasant.

I love Auto Nation every one that helped me was very polite and kind EJ I love him when I need another car I will come back also tell my family and friends. Thank y'all so much

Worst service ever

After searching for a Honda Accord and contacting many dealers in Tennessee, we gave Autonation 385 a call. Timothy Wilson and Michelle Renfroe were easy to work with. Both answered all our questions. They provided a price quote to us and when we arrived to purchase the car, everything was just as we had been told. After the purchase, they followed up with us the next day concerning an issue we had with a missing key and arranged for us to receive a new one. Their service was top notch.

Initially we were shopping around with different Honda dealers regarding the purchase of Honda odyssey touring elite. After I had a brief web chat with AutoNation 385, Mr. Tim Wilson contacted me and answered all my questions. He is very knowledgeable, polite and friendly. He also sent the quote matching the price with our previous offer from other dealer. Also the manager Mr. Danielle Anderson contacted us next day and offered us the best deal. The same afternoon, we drove to AutoNation 385, Tim helped us with test drive and bought our dream mini-van on the same day. He walked us through every step of financing too. We are so happy to drive home with new Honda Odyssey. We highly recommend Mr. Tim wilson, Manager Mr. Danielle Anderson and Autonation 385. Best Honda dealer.

Went in with a lot of doubt and uncertainty, but my experience was great!!! My sales person and the finance team made me very happy and had a lot of patience with me. Im satisfied with my vehicle and they really worked hard to find a vehicle that was suitable for me at this time. I really enjoyed the atmosphere. Thanks Autonation Honda 385.

Great folks. Tim Wilson and Billy Kessler are great!

I had two salesman but the deal did not go through initially and I got Antoine when I went back. I do know that they work for their livelihood but Antoine dealt with me like I was his family member. He was so gentle with his sale skills, I forgot he was selling me a car for his benefit. He showed me patience, understanding, honesty and perseverance. I think Antoine is doing what God put him on earth to do. He has the personality for sales with a passion.

Wonderful. The entire staff was friendly and helpful. Antoine Price was very confident and worked with me to meet all my buying a new car needs. My Honda Civic coupe is exactly what I wanted.

The best automobile leasing experience I have ever had. A very professional and customer oriented staff of salespersons, finance managers, and sales managers that I have ever transacted business with. Hats off to a great organization. :)

This is my best experience with the purchase of Honda Civic at AutoNation. I am fully satisfied and the Sales Team is awesome and helped me when needed. I traded my Toyota Camry 2002 and got a great price for new car and trade-in as well. They provided me all incentives came from the company. I recommend everyone to go and find here..

The best experience before, during, and after the sell of any car that I've had. I've just started a long term relationship with these wonderful folks.

I hadn't bought a new car in 14 years and was dreading being pressured by a salesperson. However, Michelle Renfroe was most helpful and personable, and she didn't pressure me. I am enjoying my new Honda Civic, and the car buying experience was very pleasant. Thanks to Michelle and Tim for your help.

Mr.JDavis did a great job on helping me find a great car I'll be back

We are really excited about our recent purchase of our new accord sport. We just came off a road trip and we were very pleased with how good it was on gas and how good it was on the highway. This is the first Honda that we've purchased, and although we plan to keep it for a while, we already know that our next vehicle will be a Honda.

Great experience with Mr. Rooster Davis!!! Love my fully loaded 2016 Honda Civic!! :)

I love being able to go into a dealership, talk to a knowledgeable salesperson about exactly what I want in a car, and that person being able to help me find the EXACT car I need at the right price! After my last new car purchase resulted in a buyback, I was hesitant to jump into another new car purchase. Michelle Renfroe did such an amazing job proving to me the quality of the Honda brand, giving me examples of her personal experience with Honda, and she was able to show me different options that fit my driving needs. I have had so much fun driving my new Civic and exploring all of its awesome safety features!

Very easy to work with and I got a great deal! Michelle is very friendly and Billy is as well. I'd more than satisfied with my vehicle!

Great!

Bought our First Honda ever from Robert Washington. Great experience and great guy to work with! Impressed they offer a technology class for the new cars!!!

Great facility. Traveling from Chicago and had an issue and they got me and my family back on the road right away. Staff is very friendly and accommodating. Thank-You...

Great service and clean facilities. I appreciated their quick response in repairing my vehicle.

Wow, What a great experience! We inquired by email about a Honda Pilot that we were interested in and we received an immediate response from our sales rep. Tim Wilson. He was professional and very courteous. We made a 2 hr. trip to look at the vehicle and purchased it after a test drive. We really appreciate everyone at this dealership. They are friendly, professional, not pushy at all. Thank you for making this car buying experience such an wonderful one. Be sure to check these guys out if you want to have a stress free car buying experience!

I recently bought my Honda Odyssey from Alicia White amazing customer service! She really went above and beyond. The whole team here at auto nation provided an awesome experience. I would definitely recommend them and would buy from them again.

Buying experience was very good. They handled a two car trade with ease. Going back for a navi class. So the service doesn't end after the sale. Michelle is a very knowledgable and efficient sales person.

Only go here if you're buying a Honda, I cannot emphasize this enough. It is a whole different experience than dealing with Wolfchase. Fantastic service and I have a salesman that really took the extra time to make sure we got exactly what we want. Salesmen that take the time to make sure you get everything you want are hard to find so ask for Robert Washington and you'll know you're going to get taken care off. He's a veteran too which means a lot to me. Sales people, finance people and everyone else have been really nice and super helpful. Highly recommend!

Mr. Rooster Davis was the best! He made sure he did everything he had to do in order to get me into the car I not only wanted, but deserved! They really did exceed my expectations. I wouldn't recommend any other place! They have made me a life long customer due to their WONDERFUL service. The environment was just welcoming and very friendly! I didn't feel pressured into making a decision either. Not only was the experience I had while purchasing the vehicle great, but also days after I left. Mr. Rooster Davis has continued to work on my deal to make sure I got the BANG FOR MY BUCK! I couldn't be more pleased!

I purchased a 2015 Civic Ex in black; it is my best purchase since my last Honda Civic 1991 at 162,000 miles! My first Honda purchased was in 1980 an Accord imported from Japan. My 1992 Civic Ex had over 255,000 miles on it before it was stolen. Hondas are dependable and have excellent resale value. So let Alicia White at Honda Autonation 385 take care of you! She was very professional, knowledgeable, and the staff was great. Another "Well Satisfied Customer.

Easiest, best, most friendly service anyone could ask for. Michelle Renfroe made buying a car the most positive experience anyone could ever ask for!!

Alicia White was amazing. She was very kind and worked well with my family. My first car is amazing and I'm grateful that I found Auto Nation Honda to purchase from.

This was the best experience I’ve ever had buying a car. Honda 385 has great customer service! Everyone accommodated me and my crazy schedule. I went for a test drive with Ron Counts, a guy with a great sense of humor, who made the test drive fun. My salesman, Ken Hubbard, had a positive can-do attitude. Between the two of them they have 24 years at this dealership so they really know their product! The sales manager, Billy Kessler, facilitated the test drive and answered all my questions via phone. I got a great deal on my 2015 Civic. I appreciated that everyone treated me like an intelligent consumer. The days of just showing women the car’s cup holders are over—at least at this dealership!

I have purchased 11 cars in my life and every experience was a pain in the derriere! But Lucky number 12 was a pure Joy! If anyone is looking for a car, buy a Honda because they are the best, then go to AutoNation Honda 385 and ask for Robert Washington Jr!! He is awesome! I also looked at Wolfchase Honda and was told if you can find that deal anywhere go for it, ....and I did with Robert Washington at 385!

My husband and I kind of knew what we wanted but when we arrived at the dealership it was very overwhelming. The salesperson was so kind and helpful. I ended up test driving a couple of different models before I could make up my mind. She did not leave us the whole time. She also wanted me to be very happy with what I chose to buy. We really enjoyed her, she made sure we had everything we needed before we left the dealership. She even followed up by calling me yesterday to see how I was enjoying my new HR-V. We are very happy, thank you. Can't wait to come in for oil change! :D

Very friendly. Patrick was on top of things and had all forms ready when we got there. Down side was we did not get the amount we wanted for our vehicle. We did drive from Little Rock to your dealership and were impressed and would send others. Had never heard of AutoNation before and now have seen commercials on TV since then. Another drawback was the length of time we had to wait on a finance manager. It took about 45 minutes and I felt that was a little long. Otherwise top notch dealership and we had a great experience. Patrick was wonderful and prepared for us.

This was our 7th time to purchase a new car (third new Honda accord), so while we may not be experts, we aren't newbies either. I'd rate the deal we eventually got as better than average. I'd rate the buying experience as average, it took many hours of 'how much do you want to pay', 'let me check with my manager', 'you really ought to get the paint and leather protection package', 'do you want wheel and tire insurance' etc. to buy the car. We were exhausted, but very happy with our new Honda.

Antoine P. was the best. Great service all around!

I love the new Accord! Did a side by side with a Camry and couldn't believe how much more I got with the Honda.

AWESOME DEALERSHIP! If only I could give more than 5 stars! My mom & I made a visit to Honda Autonation 385 to look for a new car for me. Doug Sessions greeted us shortly after getting out of the car & gave us awesome service as a car salesman! He was very pleasant, personable, knowledgable, and understanding of what I wanted and what I was willing to pay. Mr. Sessions & his managers worked together to get me what I wanted for as close to my budget as possible. I ended up trading my 2007 Chevrolet Cobalt for a brand new 2016 Honda Accord Coupe LX-S! I am in LOVE with my car! I encourage you to visit Mr. Doug Sessions at Honda Autonation 385! You will not be disappointed!

I would like to salute this new dealershop for it's quality service. they assited me in prepareing our car for a trip to the mountains! Bent over backwards tomake sure all was well. The FREE care wash was a surpise! Theeven showed me how to strapped in y puppy for a safe trip for him! Love these guys! : Buz, Donnie and Milton! YOU guys ROCK!

I figured I could safely get my Honda Accord's oil changed and tires rotated and balanced without things going south. A couple months later, upon doing work on the car myself, I have found out they severely over torqued the lug nuts. Upon attempting to remove the lug nuts, a lug nut and the lug nut stud broke. This is absolutely unacceptable. The lug nuts were supposed to be torqued to 80 foot lbs. Instead they were torqued to probably somewhere around 300 most likely due to improper use of an impact wrench. Replacing the broken stud has been an unnecessary pain, and for the average person, would probably be a nice expense. I won't be trusting them again to do even the most basic of service.

Great Service and Clean store. They take great care of their customers and sale quality vehicles one can rely on for a very long time

I love my new 2016 Honda Accord. It was a Christmas gift from my husband. Loving it & the sales lady was awesome too.

Best car buying experience I have ever had. Brady Cayet was fantastic! They did not have the model and color I wanted but found it for me. All of the staff was friendly and helpful.

Great service in showing cars and explaining details and options.

Excellent customer service! Made the dreaded task of buying a new car much easier!

Older folks need help with the new technology...you need people there who specialize in that...not sales people who are at best "fair" at explaining the stuff. As a lifelong educator I see a need for this in your industry.

Great service. I bought an accord coupe there about a month ago and i was very pleased with the level of service and professionalism. Make sure to ask for Ken and he will take care of you.

I had the quickest, most painless, hassle-free carbuying experience of my life on December 8th, 2015. It was the first time I purchased a car without any friend or family member present for moral or financial support. As a female, sometimes that can feel intimidating. Ron Counts took excellent care of me an thoroughly explained all the new technology. I just came from a 15 year old car into a brand new vehicle and the technology advances overwhelmed me, but Ron made it feel like a breeze! Greg Johnson in Finance was honest to the bone and very informative of the warranties I needed and didn't need to keep my monthly note comfortable for me. Tim McCrary gave me an excellent price on the vehicle and helped me to feel confident and excited about my decision to buy a car after having no car payment for almost 7 years. I am a huge fan of the Honda Civic EX and am SO happy with my new car!! Thank you AutoNation Honda 385 for making my car buying experience so wonderful!! :)

I was in the market for a new car and bought a 2016 Honda Pilot from Ron Counts at AutoNation Honda 385. Mr. Counts gave me a good deal and treated me like Royalty.

Love the car and loved the service, thank you Malik and Robert for giving me the best customer service

I was in the market for a 2016 Honda Pilot and the AutoNation team worked to find the exact model and color I wanted as it was rolling off the assembly line. While I had to wait a few weeks for the one we identified to be built, communication was great throughout the experience. I bought my new car on Black Friday and the team, especially Michelle, made it a good experience.

Everything was great and the sale person excellent

Provided immediate appointment to look at the Vehicles. Very satisfied with how I was treated. Representative was patient and showed us the different models of both pilot and odyssey that we want to look at to understand the differences. More color choices would have been good, but not a show stopper.

Finance manager that is Malik s boss is terrible with no people skills!!! He feeds to ge demoted terrible experience

Came from Alabama to visit family. Decid to get service done. I was treated great. They were very nice and really tried to please. Great place

I visited this store after it was recommended to me by a friend. The employees were very nice and treated me like a very important person. I bought my first Honda the next day. Since I have no experience with a Honda product I will reserve my comments on the car, but am satisfied as of now. I had one small problem, which the dealership took care immediately. Everybody from the sales manager Billy , salesman Doug, the greeter, the service manager to the man driving the courtesy car were extremely nice and acted as if they cared about me and the vehicle. As I said, 5 stars for the dealership, and not enough time with my first Honda to talk about the car. There are still some buttons I haven't tried yet.

Doug Sessions was a great help in my decision to purchase my 2014 Kia Sorrento! He was kind, courteous and very easy to work with. I will definitely look him up when I go to purchase another car!

I bought a gorgeous honda accord cross tour in.2014 and still love my car

Great service, friendly and very helpful. I was in and out with my brand new Accord within 2 hours.

I shopped at many dealerships and several brands of cars all over Memphis. Tim Wilson, my salesperson at AutoNation Honda 385, was by far the most knowledgable and most helpful salesperson I found. His professionalism and friendliness really helped convince me to buy a car from him. He also helped me decide to buy a Honda CR-V, and seemed to get what kind of car I was looking for from the very beginning.

My wife and I purchased a 2007 Honda Odyssey. The saleswoman was patient. She answered all the questions we asked. The buying process was simple and quick. They were upfront with their pricing and we ended up with a very fair deal. The showroom floor and lobby was clean and comfortable. Since we've purchased the Odyssey, we have been very satisfied. It's a nice ride and our children really like it.

The facility is beautiful but the service advisor was a 1 on a scale to 5. Didn't call to tell me vehicle was ready and once I got a ride to pick it up was told "your vehicle out that door" Really? , sad service doesn't match the facility.

Got a new CRV and love it. Linda was so sweet and Tom the manager was very helpful. They made the process easy and fun. They were even patient and nice even though I brought along my overly concerned Father : )

As a woman, I appreciated being treated with respect. My questions were answered completely and politely. The service advisor, Bob Flowers, couldn't have been nicer.

The shop staff and mechanics are amazing. Friendly, timely, professional and very customer oriented. They never over-sell work you don't need. You can even make an appointment. Best popcorn anywhere!

Great experience! Nice facilities and an area for kids, which is helpful. We love our new van!

Michelle Renfroe and the Team at Autonation were very supportive in helping me decide on a car. They were not pushy and let me decide on my terms. Thanks

Caroline Carr made my buying experience smooth and simple. It went really fast after starting the process online. :)

Definitely the most pleasant car buying experience of my life! Duane was a pleasure to work with. I got a new car with a lower payment than the one I traded.

A. White was by far the best sales associate I've ever had. I will be sure to see her for future purchases. Very pleasant experience with AutoNation Honda in all areas from sales, to financing, to service.

I just bought a 2016 Honda HRV from Auto Nation385. It has been seven years since I bought a new car. I am a true believer of Honda vehicles and products. My sales person was Alicia White and she was just a jewel. She was professional, knowledgeable, not pushy, and very understanding of my dilemma of purchasing a new vehicle after so many years. She went above and beyond to make sure that I understood everything their was to know about the operation of this vehicle. I couldn't have done it without her expertise. Thank you so much for your patience and guidance. Great Deal!!!

I was in town just looking and the general manager asked me if someone had assisted me and I said I just came in. He was so nice and friendly. We chatted for a little while he got me a salesperson. He made me feel so special. He said his name was Russell the general manager. I couldn't believe the GM would take his time to stop and chat with me. That was a first. Needless to say I drove back to Alabama with a new car. So much for just looking. I will make another visit to Memphis next time I need a car. It is worth the trip

Danny (Used Car Manager) and Anthony (Car Salesman) are simply amazing! They have went above and beyond what I expected from a dealership. I have never had a pleasant experience but they have ensured everything has been taken care of and helped with the cost of 2 separate repairs. 1 was covered by my warranty the other was not, but I have not had to spend anything because they are amazing. I will always try my best to do business with Auto Nation!

Our recent purchase of a new 2015 Honda Accord at AutoNation Honda 365 was a smooth & good experience. The Sales Consultant Brady Cayet was very helpful and the manager was friendly and efficient, too. We like the convenient location (off expressway at Hacks Cross Rd) and the clean & open facilities.

Caroline and Malik were the best! Very friendly and not aggresive in thier approach. We bought one new 2015 Honda Accord and leased another 2015 Honda Civic and the team there was magnificent. I would like to see a few more perks (free services, warranties, etc) rather than having to purchase those items, considering we walked out with two cars, but each dealership is different and I did feel the final prices we received for both cars were fair. I would not hesitate to recommend them.

I purchased a Volkswagen beetle from Clark Cotton. Clark has great service. I recommend buying a car from him.

Awesome car buying experience. Alicia White made it smooth and easy. Go see Alicia for the most pleasant car buying experience!

Michelle Renfroe was our sales person. She was most gracious and knowledgeable and helpful. Not pushy at all. It was a most pleasant experience and I really dislike buying vehicles.

My husband and I recently purchased a pre owned Toyota Avalon from Auto Nation Honda 385. We were very pleased with our sales person Michelle Renfroe. She is very good, non-pushy salesperson. Also, we were very pleased with the service department when after 2 weeks of owning the vehicle the radiator needed to be replaced. Everything was covered under the 60 day warranty. They got us in and out in less than a day with a new radiator. Great job Auto Nation Honda 385, we'll be back!