The online negotiations with Michelle were very straightforward and the emails were promptly replied to. Noah was helpful but not overbearing with his follow-up phone call. Antoine was friendly and funny for the test drive and sale process.

See mr. Tierney r little Adam and you will feel like yer a nascar winner!

Excellent customer service and friendly staff.. Service can take awhile though as they are pretty busy most of the time but overall they do a great job!

The employees at Honda AutoNation are always courteous and concerned about providing the best quality care for the customer's auto needs. I'm always satisfied with the service i receive whenever i bring my car in for maintenance.

Everyone was so nice and personable while being professional at the same time. The facility was clean. No complaints!

Service was very good but, seriously, someone needs to automate the paperwork so it doesn’t take so long

My sales experience was great. The few times I have had to take it to the service department, I was made to feel like everything that happened to it was my fault. I purchased the extnded warranty but nothing is ever warranty work. I thought I needed new tires so I took it to my local tire store and they told me that I didn't need new tires that it was a problem with the hub. I took it over to get it looked at and the service department told me there is nothing wrong with it but that it needed 4 new tires to the tune of $800. My appointment was at 10 and at 2 it still had not been seen. They finally rented a car for me to use because they still hadn't seen my vehicle. This is the 5th Honda I have bought from them but to me the service department is lacking. The only other time I needed service on one of my vehicles was when I was out of town. That department was excellent. Fixed my car and sent me on my way. The other vehicle that was the same year, make and model had the exact thing happen to it within 3 months and this service department told me it was because obviously I had damaged it in some way and charged me saying that wasn't covered on the warranty. I will use the service department in a neighboring city from now on.

Stephanie R. created a great customer service experience for me. She followed through on all of my requests and kept me informed throughout the entire process. Stephanie went above and beyond to deliver services. I will be coming back to see her for my future maintenance needs.

Great service and very fast. John Tierney really knows how to take care of his customers.

Love it people are nice my service advisor John is wonderful

Great staff! My brother bought a car! No pressure but very helpful!

My first time to this dealer and my first purchase of a Honda. Noah was my sales person, assisted by his manager, and the person who handled all the paperwork. I was impressed as to how friendly and relaxed the people, the process of purchasing, and everyone I came into contact was. I purchased a 2018 Honda Clarity plug in hybrid Touring. Based on Honda's reputation, I moved from another hybrid brand and it proved to be the right choice. This Honda vehicle not only looked great outside, but interior as well. The battery milage is fantastic and the car put the fun back in driving. In two weeks of driving, we have not used a drop of gas driving around town. I will be returning in the future to this dealership.

Prompt, courteous and respectful. Excellent Customer Service.

Shane was our salesman and he made the car buying experience simple and quick. Once we arrived at the dealership, we were met with smiles from all employees and taken care of immediately. Since our visit, Shane has reached out to thank us for our purchase and to make sure he can answer any questions we might have about our new vehicle.

Three reasons to stay away from this location. #1 They use non-OEM parts and do not ask you before they use them. They have fine print on your receipt AFTER your maintenance noting it. I looked at a past receipt from a year ago and they used non-OEM parts (referenced by an AP*) but did not have the small print on old receipts. THIS IS A PROBLEM! I've been going here for years and all the past receipts say AP* but with no small print, they only recently added the small print! #2 They broke my Honda Odyssey's timing belt cover during a service job and while I was coming back from Florida the broken piece of plastic, from the cover, fell into my timing belt. Only by the grace of God it didn't total the car. Luckily it caused the timing belt to only jump and the car was repairable. Still expensive though to repair. #3 When you call to raise issues with them they send you to voice mail and never return your calls. Chase Caz make sure to check your voice mail from March!

Everything was done and they even wash my car.

STAY AWAY! Three reasons to stay away from this location. #1 They use non-OEM parts and do not ask you before they use them. They have fine print on your receipt AFTER your maintenance noting it. I looked at a past receipt from a year ago and they used non-OEM parts (referenced by an AP*) but did not have the small print on old receipts. THIS IS A PROBLEM! I've been going here for years and all the past receipts say AP* but with no small print, they only recently added the small print! #2 They broke my Honda Odyssey's timing belt cover during a service job and while I was coming back from Florida the broken piece of plastic, from the cover, fell into my timing belt. Only by the grace of God it didn't total the car. Luckily it caused the timing belt to only jump and the car was repairable. Still expensive though to repair. #3 When you call to raise issues with them they send you to voice mail and never return your calls. Chase Caz make sure to check your voice mail from March!

My Service Advisor, Terrell Wilkerson was, as usual, very professional, courteous and customer-oriented. He checked me in promptly and kept me advised of the progress of my car service. Terrell?s attitude toward his work makes a service visit quite pleasant.

The excellent customer service....And the very friendly staff.

Antoine was very helpful! He explained items of the car in detail

I was driving from Oklahoma to Atlanta and had a problem with my brand new 2019 Pilot. We stopped at AutoNation Honda 385 as they were the closest dealership when we had the problem. They were extremely helpful and got us in and out quickly as they knew we needed to be back on the road as soon as possible. Would highly recommend them!

Wonderful buying experience! Our salesman Shane was very knowledgeable, patient and helpful throughout the entire process!

Hope was my Service Writer, she was nothing but courteous and more than helpful from the moment I called to schedule my appointment until I drove away. Very professional, informative and efficient!!

Customer service was fine. Just waiting can be alil tiresome. Other than that Everything was good.

Great deals! I was responded respectfully and rational. Highly recommend!

We had a great experience with Atrienne at AutoNation Honda. She was friendly, helpful, and a pleasure to work with. She was also completely transparent, as were their pricing procedures. They are truly a no-haggle business and you pay the sticker price!

I felt the level of comfortand trust that I would find in a small town shop. Hope gave me recommendations for my next visit to that I can be prepared. I didn't feel overwhelmed as I do with others. I definitely want to continue my service through her in the future!

Auto Nation Honda is the best*****My Sales Associate was Jason Neal. Pierre Heaston my closing Services Manager, Marcus, my Finance Manager. What a TEAM!!! I first google the car I was interested it, Auto Nation popped up with a variety. But, what really caught my attention when Jason emailed me back after inquiring about the 2012 Cadillac CTS 4, his email was signed with the saying "Lets do it your way". I had just undergone a family emergency with my only daughter having cancer. I had stretched my credit to the max feeling hopeless. But, when I walked in I will greeted with the ultimate respect knowing that I would leave with the car of my choice. The 2012 Cadillac CTS 4 only 47,000 miles. Thank you from the bottom of my heart, Christina Jackson

Great service from service manager

Service was provided as explained by Adam Keller, in a prompt & efficient manner. Appreciated the cleanliness of the lounge, the bathroom, & the service area.

Alicia White is the reason we returned to AutoNation 385 instead of shopping close to our Cordova home. Her experience and expertise made our 2nd lease transaction easy and fast. I was able to do all the preliminary work by email and phone. She did the homework for me and answered the questions before I thought of them! We only came in to pick out a color and sign papers. Thank you Alicia for modeling truly excellent service. That is a real treasure these days!

Very happy my car oil change did not take very long. Allso said what needs to b done on my honda. Very satisfied.

I went there for the 1st time, and my impression was extremely high. Customer service was very nice and helpful. Did not wait for a long time for the oil change. Even got my car washed. Thank you guys.

I expected the service department to tell me to come back another day. I came in at 1:15 on a Saturday for an oil change. I was greeted with a smile and was out of there within the hour. My hats off to each of the professionals working there. I will be back!

Nice facility, knowledgeable staff with good attitude and good inventory.

Atrienne was super helpful and a great person overall. Would recommend her to anyone interested in a Honda!

Tommie Marshall was an amazing salesman! He literally met my husband & I @ the door & helped guide us every step of the way during the process of purchasing our new car! The finance team (Pierre Heaston) was an amazing help as well! I’m beyond happy about the purchase.

Buying a car here is easy. Stuffs respect what I need and my affordable price. Shane is my salesperson. Shane is pleasant and I enjoyed buying process a lot. I highly recommend AutoNation Honda 385. The financing department was also extremely helpful.

Have had my car servised ever since i have had it, and I am always very pleased with the service. Staff is kind, they do it quick and excellent. Totally recommend them

I was treated very professionally and my experience was very good. My time spent was much shorter than I was told or expected. Good job Autonation Honda 385.

I experienced multiple dashboard "problem" lights towards the end of a 10 hr. drive from my home in Illinois to Memphis. (I had come down for a funeral.) Mathew Chaney, Service Advisor, was listened to my concern (though the car was not exhibiting the dash problem at the time) and was very kind in arranging for me to pick it up on a Sunday. The car ran perfectly on my 10 hour trip back home. Thank you.

Adam was fantastic. Every time I come in he makes sure I'm taken care of.

Adam was fantastic. Every time I come in he makes sure I'm taken care of.

Jeff and Noah were great they made sure we understood everything they offer and that we were happy and I would recommend this company to everyone.

Helpful service!!

Love my new Passport! ❤️😊❤️

Ken Hubbard was great. He made my car buying experience very laughable and kept me in good spirits since I had been at the dealership for about 4 hours . I would recommend this location to anyone in search of a new or even used Honda . Myself and my mom are loving our 2019 Honda Accord .

My experience was wonderful. He made me feel right at home and I was out in no time.

Went online to set up appointment for oil change to wait. Waited 2.5 hours for completion. ?

My experience with AutoNation 385 was awesome!

It was the best experience I've ever had while buying a car.

I love going to Auto Nation on Hack Cross! They are great when it comes to customer service and the work they perform on my car is awesome! I brought my Honda and have NEVER had service like they perform service before. My rep Chris H. is the BEST! I work with him every time I am there. He makes the process sooooo easy and I am able to understand everything they are suggesting or doing to my car because he takes the time to explain and work with me. If you need a place to take your Honda I suggest Auto Nation Honda 385!

I would give Auto Nation Nissan a 10 star rating if I could. From the moment I called to walking in the dealership my experience was handled like none other. Buying a car can be stressful but my sales professional, Tesh, and her entire staff made it easy. Cannot recommend this group more!

Best car buying experience I’ve had! Tommie Marshall took no time in helping my husband & I. And Pierre in finance helped us with some amazing rates & stayed on top of the paperwork to make sure everything went smoothly! I’d definitely recommend AutoNation to anyone in search of a dependable vehicle with exceptional service.

I loved the Sales Rep Antoine who was very cool and explained about the car very well. I bought the car as promised, however when I asked about free service coupons which my friends received while purchasing the car at Auto Nation... the finance manager mentioned there is no such free coupons however he said we can look at it if you are willing to purchase any extras.... so I was interested and purchased wheel & tire protection, and windshield protection for $850+ outside of my payment for the car.... I was eager to get some freebies like service coupon which the finance manager mentioned we can work out later … but nothing happened … this is a slight disappointment on the overall purchase !! So friends please work out all deals before processing payment that's my two cent advice based on my experience !!

Very great customer service!! I’m alway in and out in a timely manner.

Came into dealership for oil change, while driving home I noticed the oil life and mileage had not been reset. Therefore, I did not know if my oil was changed or not. I was also told that they were going to do the multi check inspection. If the multi point inspection was performed all dash board settings should have been reset. I called back to customer service and was told to bring the car back, I told him I was half way home. If the multi point inspection was performed, these items should have been reset. I also paid for tire rotation. Bad customer service, these items should have been checked before the car was given back to me.

Friendly service, ,clean facility, and great price on a new car. Best deal in the state.

AutoNation Honda the 385 one, best experience I ever had. They care for you as if it was their car. They even have snacks and water while you wait. Big shout out to John Tierney he's awesome

I've never seen a business with such great people skills communication and all of them work as a unit the wait time is little to nothing and their snacks. A big shout-out to John Tierney he's awesome

Great place

A couple of months ago, I brought in our Honda Element for a valve assembly replacement. Not only did they initially want to charge us more than double the cost of the part online, but they did not resolve the issue, yet charged us for the repair. The car was returned to us with a stripped bolt and when we took it to another mechanic to resolve the issue, the second mechanic wanted us to confirm work was actually done. Upon further inspection of the work, we are suspect Honda actually did the work for which they charged us. The second mechanic was unable to remove the stripped bolt. If Honda actually did the work, they should not have returned the car with a stripped bolt. Not only will I not use the service center at AutoNation, the horrible experience will keep me from buying another Honda. I have no interest in buying a car from a group of people who have damaged and taken advantage of my trust.

Excellent service!!

Service department is great!

Very pleased with service advisor and overall service

We had such a great experience with the purchase of our Odyssey that we came back to buy another car. The sales team was outstanding. We were treated with respect and they went above and beyond to find the perfect car for our needs. We ended up buying a new Accord and we love it. A great car with outstanding customer service. Thank you to the GM, and sales team at Honda 385 for making this purchase such a wonderful experience!

Editing my initial review as we have had our new Odyssey for 5 months and just had a computer control part go out. Had to have the car towed to AutoNation 385. The GM got involved and was outstanding. He took care of the situation and made sure that we were very well taken care of after the sale and during our service.

They were very friendly, waiting area was comfortable. I was there for an airbag inflator recall, they checked my fluids and vacuumed my car before I left.

I had Oil Change. Services was done timely and not much waiting time. Courteous and well trained staff with pop corn in waiting area. :)

Stephanie Reed was amazing. I recommend any Autonation customer to visit the 385 location for service needs and car buying needs.

I went for Oil change. Service done very quick and waiting time was not much. Courteous and well trained staff.

Jason Nash was our sales person and he was very knowledgeable and helpful.

Autonation385 always has top-notch service. I had an appt. with Mr. Wilkerson he did a great job and took care of everything.

We had a great experience! Antione was our sales person and he was great!

Very good service 👍

Had some routinely service and some recall work done on my CRV.Everyone, from the appointment to the checkout was friendly and professional. Work was done quickly and was informed of some recommended maintenance items to address, but Adam Keller applied no pressure to have them done today. Waiting area is nice and comfortable. Overall a very pleasant experience!

I had oil change and tire rotation on my car. Adam was very nice and took good care of everything needed doing. I was pleasantly surprised to have my car returned clean on the inside and outside. It looked brand new. Thanks Honda! I will be back.

Very good and very nice environment and service attitude. Highly appreciated.

Very good, at very satisfied

very friendly, helpful, and dependable

I love the service at Honda Nation

I always enjoy going to Honda 385, weather to get serviced or just to check out the new Hondas. The first time I bought a brand new car was when the dealership was on Mt, Moriah in 2005 and it was an enjoyable experience for me, the people were courteous and friendly, the this time was even more so. Jody Williams is a first rate sales person, he took care of my every need while i went thru the process of leasing a new Accord. This has to be in my book, the best Honda dealership in the country and I have been their customer since 2005. They have always been courteos, respectful, friendly, and professional everytime I go there, .

Ladarius was amazing and so very helpful! Customer service was excellent!!

AutoNation Honda on Hack's Cross Road in Memphis is the epitome of a great service facility. I take my CRV in, they wash it well, clean it thoroughly, perform my maintenance thoroughly and efficiently, let me know where we are in the process so I don't have to guess, then explain what they've done in simple terms. And they make you comfortable -- popcorn, fruit, water, coffee, etc. To me, that's the gold standard for service.

2017 Civic SI Car battery dead. Brought my vehicle in to get checked. Found a bad cell in the car battery. Replaced old battery with new for free under warranty

Anthony made my car buying experience simple and efficient! He found the best car for my family that was both comfortable and technologically advanced.

Air bag was replaced quickly and I feel better because of it.

My experience was great. On the phone they estimated I would be there an hour and that was exactly amount of time I was there . My only negative comment is they try to upsell. You need to know your vehicle. They tried to tell me I needed tires, when I just replaced all 4 in December

Great service from all. My salesperson, Margaret Boyd was great to work with, P.T., the finance manager was very informative.

In purchasing our new Pilot, Margaret was super personable and ensured we were completely happy and taken care of. Thank you to her and the rest of the staff at Autonation Honda 385. This was a good experience!

Sales & Service. Margaret Boyd is a fantastic sales person. The service team members we interacted with were excellent! We went to 4 Nissan dealerships and 4 Honda dealerships and Honda AutoNation 385 was best all-around in cost, sales, & service.

We are traveling from out of town to Memphis for soccer this weekend. We had an unfortunate key fob incident for our Honda Van. The service team and personnel were extremely gracious , quick , and helpful. Completely turned around a less happy situation into a very positive one ! My soccer playing son says next Honda we buy , we’ re coming back to Memphis .

Great service! Efficient and had a kids play area which was so helpful while we waited for our oil to get changed

Very helpful and friendly

Car was supposed to be washed and it was not. Grease was tracked all in my car which I had cleaned prior to going. So I was disappointed in the mess they left for me to reclean.

Not my best experience but still recommend this dealership. Car was supposed to be washed after service and it was not. Also technician tracked grease all in car. Still having a bit of an issue with car pulling after taking it in to have this issue fixed.

I took my new car in for it's first service appointment. I got to the dealership early. Instead of making me wait to my appointment time, they took care of my car immediately. The facility is immaculate and the people are friendly and professional. Christopher was my service representative. He was extremely helpful, professional and courteous. I waited for my vehicle and it didn't take long at all. I will continue to do business with AutoNation Honda because they are excellent.

Knowledgeable sales man. Relaxed, no pressure atmosphere.

Wonderful customer service.

I went to Honda last Sunday. I traded in my 2011 Honda element ex for a 2016 honda odyssey ex minivan. I love my odyssey! Alicia white was awesome! Please deal with her if you want a great salesperson to work with you.

Quick oil change. No appointment .

They are friendly and they help you when you want a car or car services

This was a good overall experience. I didn't feel pressured at all, and Vanessa was very helpful. My only complaint had to do with personal preference- For their used vehicle inventory, AutoNation Honda has a "no haggle" pricing policy, which means they won't negotiate. This system is really only beneficial for the buyer who doesn't do their research before shopping for a car.

John T at Auto Nation Honda Service was outstanding, definitely will be back. Very honest and understanding of my financial situation and gave me an honest assessment of the work I needed done. Thanks for being honest.

great sales person and services

Bad service. Disorganized. Waited an hour for test drive. Left for another dealer.

Took my 2010 Honda Accord with 100,000 miles to have a front end noise looked at. Service advisor said they looked at it and it needed a new transmission and it would be $3000... I thought that seemed odd so I took it to a local place who correctly diagnosed the issue as a wheel bearing, which came in at less than $400. Either incompetence or bad business!

Was a Great visit with the Best salesman ever Mr.Ken Hubbard

I had a wonderful experience at Autonation Honda 385 with maintenance for my van. Hope was awesome to work with, as well as the shuttle drivers who helped me with for transportation. I appreciated the service and explanations of what my van needed, and I will definitely keep coming back for here for my long-term Honda maintenance!

Friendly staff. But the oil change took 2 hours.

After having 2 bad experiences with Autoantion Honda, they have completely redeemed their image in my book. I took my car in for an oil change and Terrell, in the service department, was extremely helpful. I was able to get in and out quickly. On my last visit, Stephanie in the service department was very attentive to my demanding needs. A part had to be ordered and she was able to get it in the next day, as well as get the car fixed an hour before the scheduled time. Ravon, was a refreshing and entertaining shuttle driver for me. He was able to drop me off at work and pick me back up so I could get my car in a timely fashion. Thank you autoantion Honda for taking care of my wife and I’s car.

Accommodated the work with no prior notice / appointment. And the work was promptly completed within the committed time. Professional and Courteous Service Advisor. Would always prefer and recommend this service center!!!

Sales lady and finance guy made this experience fun, easy and overall just an Excellent experience with them both Ms. Alicia and Mr. Maurice.

Anfernee Thomas gave great service including making sure I understood each part of the billing.

Very excellent service and the service team are the best

AutoNation Honda 385 Customer Service Team ...highly pleased

Great service. I went in for an oil change, and they got me in and out; albeit a slow day.

Awesome experience at Auto Nation Honda on 385 and Hacks Cross. Oil change was less than an at an independent garage and I was in and out in about an hour. They also washed my car.

Had a great experience yesterday. Dropped my car for service and MS Hope was absolutely amazing from start to finish. Also, I would like to point out how much better all this was thanks to Ravon. He drove me to work and then back to Autonation. He was very polite, friendly and on time.

Great service & friendly workers . I took my 01 Honda Civic up there to get some small things fixed . My advisor jonnie kept in contact with me everytime something came up . I would recommend taking your car there!

Terrell was awesome. Quick and reliable and very knowledgeable!

Hope and the team at the Service department at Autonation 385 were fantastic. Hope walked me through everything before I decided to proceed with maintenance, gave me updates, walked me to meet the technician and discuss options, and got me a rental car, since my part for my 2009 Homda was not in stock. Hope even stayed late to make sure everything was resolved with my vehicle, since I work ab hour away and had to drop pff the rental. Hope and the team are the best! Because of Hope, I will continue to use Autonation 385, even though I eill pass other dealerships to get there. Thank you for fixing my SUV!!

in the past I've felt they were too disorganized and lacking in customer service, but yesterday my experience was awesome!! 5 stars for sure!!

We were towed to this Honda dealership because it was the closest location. We were disappointed that something as straightforward as a starter could not be obtained for several days. Am wondering if our trusted auto mechanic couldn’t have done better. One would think a dealership would have standard parts readily available.

Don’t go here. I went to have my breaks serviced. Their service advisor pulled it into the bay & I went to the restroom came back and the price went from above $400 for the breaks to over $1400. Starter, ignition and breaks. No concern from anybody about me driving the car there. It worked when I arrived. The 1st service guy who had an opinion stated it’s probably the ignition then proceeded to call the next day stating it needed a starter. Someone had another agenda and I was not going. I towed it away.

Great customer service. Everyone was very helpful. I called that morning and was able to bring my CRV within 30 minutes and the job was completed within an hour. I was very pleased.

The right used car (2011 Toyota Camry) the right price and purchase process easy. Second experience in six months and both were easy. Ask for Anthony Price. Just one issue. Took a while to get documents needed for tag. Resulted in penalty, but not too much money.

John is the best service agent ever! He gets my vehicle in and out of there without excessive wait time. He is always responsive and treats he customers as if he were on the other side of the counter. He and the dealership make oil changes a pleasure.

Great Experience. It took a little longer than expected but the service was great and the people were genuine.

The sales person, Rory, was very helpful and tried to assist me in every way possible.

The entire process of purchasing from AutoNation was incredibly easy. Jason Nash was a great support during the buying process and PT, our finance advisor, made everything simple. Many thanks to all for a great car buying experience!

We had a wonderful experience with our sales men and sales manager Darrius and Danny thank you guys for the great experience

Exceptional experience. Adam is wonderful.

Great experience l would recommend Auto Nation Honda 385 to any one fast and friendly service

Hope did such an amazing job of educating me on my car’s needs and really listening to me. The time she spent with me explaining each service need was meaningful and I felt her attention to my needs was so genuine. I will be asking for her every time I come!

Everyone was super friendly and welcoming. The staff is wonderful and we enjoyed our buying experience there.

service department is excellent Chris Higgins was awesome

Reasonably efficient buying experience. After searching broadly, zeroed in on AutoNation 385 (best value for money) and a new car sales agent, Noah. Felt comfortable negotiating with him. He secured for me the preferred car color. Bought brand new 2018 Honda CRV LX for my Wife of 35 years (and counting). She (does not need the Turbo and) likes the SUV. Post-sale paper handling also smooth. Hope to buy Honda (Ridgeline) automobile from this dealer and sales advisor in the future. Thanks.

Highly recommended this place

Clean waiting area and helpful staff. Was there about an hour getting an oil change, was greeted with a smiling face and respectful people.

Tommy was Our salesmen he did a great job working for us to make the deal work for us

The wait time was not long and that's great. Advisors and techs were very friendly and informative especially Mr.Anfrenee Thomas. Clean waiting area and WiFi and charging stations.

Employees in the service department are incredibly nice and professional, and everything was completed to my satisfaction. They didn't try to oversell me on too many additional services, but I did end up paying much more for labor costs than I expected. Overall, I would recommend their service department and will likely return if I have any problems with my car.

If you head into the service area look for hope! She was so helpful and kind throughout the whole process. Love my Honda and this team.

Customer service in the service department was excellent. everyone was super friendly and welcoming

This was the best experience ever in buying a vehicle.

Was welcomed by Hope Mayfield, who provided great customer service the whole time I was there! She was very friendly and communicative. The waiting time was a little longer than I expected but the area was clean and quiet.

We purchased a new Ridgeline on 12/27/18 from Autonation385. Michelle and Tarus assisted us in the sales process. They were both extremely helpful and pleasant to work with. I would definitely recommend Michelle and Tarus to anyone seeking a new Honda vehicle.

Good experience

I've visited this location twice this year to have my vehicle serviced. The first visit went well, but the second visit went horribly wrong. Although their prices are pretty steep, I don't mind paying for quality and the assurance of knowing the work done on my vehicle by highly trained technicians will be right the first time. Anyways, I arrived to pick my vehicle up the next day after dropping it off the day before so they would have plenty of time to finish the job. After inspecting my vehicle before driving off, I noticed one of my rim decals were missing and also (what really irritated me) one of the letters on the back of the tailgate were missing, which made my vehicle look very tacky. I immediately brought this to the attention of my service advisor (John) and he seemed as if he was the least bit concerned and told me I had to wait until he finished up with his next customer. After the amount of money spent and the length of time I'd already waited...I was livid. Not so much at the mishaps because I get it, ish happens. But the lack of accountability was too much to let slide. The way John was unbothered with my frustration just let me know I brought my vehicle to the wrong place. He didn't care and was just ready to end his shift. I didn't even bother following up with management because I knew I would never be back. I feel like they booked my appointment knowing good and well they were overbooked but did so anyway because of the amount of money I was spending. Which left me with a rush job done on my vehicle and having to go somewhere else to fix the mistakes they made. I'm HIGHLY DISAPPOINTED, WILL NOT BE BACK, AND DEFINITELY DO NOT RECOMMEND. So buyers, please beware of the service you may receive depending on how busy they are and which technician you're assigned to. And always do an inspection on your vehicle before leaving to make sure it's in the same condition it was when you brought it in.

I wish I can give a no star review. AutoNation's charges are the most ridiculous for a well established brand. How can you charge me $60 before tax for air filter change. I sent my sister (a foreigner) to the shop to change my car's air filter and she was charged $60 ($65 with tax). You were going to charge $70 to check the cause of the noise in my AC fan and it doesn't go towards the cost of fixing the issue. My colleague just said he had a similar experience with this place. I know never to bring my car to this shop ever again. Update I added a star because the customer service is great. They reached out to me pretty quickly. They also confirmed that the $70 diagnostic charge would have gone towards repair. However, the air filter change cost is quite high. I know to change it myself next time.

We purchased a new Ridgeline from Autonation385 on 12/27/18. Michelle and Tarus were extremely helpful and pleasant to work with through the entire sales process. I would definitely recommend Michelle and Tarus when considering a new Honda.

I received legendary service from AutoNation Honda 385. My salesman was Ken Hubbard. He was able to offer a variety of choices and then deliver the exact vehicle I wanted. They offered expedient service and great financing. If you are considering purchasing a vehicle, I highly recommend Ken Hubbard at AutoNation Honda 385.

The sales representative makes all the difference when buying a car! We had driven the Insight with another sales representative before Mr. Price and had just test drove another make at a different dealership but decided to test drive the Honda Insight one more time before buying a Prius. We have three Hondas and have been pleased with all of them but wanted a Hybrid! Mr. Price was knowledgeable about the Insight and answered all of our concerns!!!! This was the first time we had met Mr. Price and we are grateful we did, otherwise we would be driving a Prius.

Had service work performed on my 2015 Toyota seinna here. The service department got my vehicle in right away, even though the dealership was packed. Service was good, and timewise was about the same as anywhere else is suspect. Would recommend and visit again for labor or repairs.

Large selection with quick and friendly service!

EXACTLY the way car buying should be! Quick, honest, professional and friendly! My new Go-To car buying place!

Very friendly, helpful and no pressure in buying a car. Taurus is a great salesman and very concerned and helpful.

Service was quick even though dealership the was packed. The service writer Jon was extremely helpful and polite. I feel I got a very good deal on parts and labor here. Facility is nice, and they offer several complimentary services (shuttle, snacks, WiFi, drinks, etc). Would recommend for any service work or repairs.

Good service.

I bought a '18 Honda CR-V Touring AWD and It was an effortless transaction. I had shopped other Honda stores and I saved almost $1,500.00. Who wouldn't love that? Of course I would recommend them!

Overall, great experience. Service tech prompt attention, explained delays and corrected errors on my customer service record (incorrect cell phone number)

Hope was amazing! She helped me understand what services needed to be done to my vehicle. I told her my concerns and she was very knowledgeable about what I should get now and what I need to do on my next oil change/ visit. I wish I wasn't just passing through town I would love if she continued to take care of my Civic! Go see Hope!! She'll take really great care of you and your car!! I've been to Honda service centers in Clarksville, TN, Nashville, TN, and Jacksonville, Fl. She is the absolute BEST in customer service. Thanks Hope!!!

Professional and not a long wait to have your vehicle service

Probably the best experience I have ever had purchasing a used vehicle. Were very helpful in finding what I wanted, no pressure, very easy to work with.

Great sales team

Jason Nash was great! He was very helpful, no pressure while making my decision to purchase my CRV. Everyone was extremely nice and courteous at Honda Nation 365! Thank you for making this a comfortable and easy experience.

I am a loyal Honda owner. I own my 4th Honda. I would not go any where else for a Honda. I was just there for my scheduled 5000 mile oil change and tire rotation. Hope is my service adviser and she was most helpful. I watched as she help those ahead of me. She was very concerned about their service needs. I had no special concerns but could not have asked for better service.

Quick and easy process and so friendly Best experience ever buying a car. And they had a huge inventory.

My experience with buying my first car was great. The dealership was clean and pleasurable to work with. My salesperson, Austin, was fantastic and very informative!

Great experience buying a new car!

Nick, my sales guy was awesome and deserves a raise immediately.

From beginning to end, the customer service was great. They handled my mechanical issue and didn't charge me for it. They didn't try to sell me something I didn't need. They were open and honest and really did their best to resolve my issue (which they did). Chris was my service adviser, and he was friendly and helpful.

Great. Very professional. Antonine is great to work with. Rate 100.

Made car buying easy. Appraised my trade and quoted a selling price over the internet. When I arrived at dealership we were finished in 2 hours tops. Honored all prices they had quoted.

I looked at a vehicle yesterday that I couldn’t test drive because it was in the shop and they were putting new brakes on it, they asked me to come back today. The sales person I was working with called me at 3:08pm and said it was ready, I went in there with the intention of buying the vehicle I got there at 4pm he said he was finishing up with another customer and would have it pulled out. Waited about 10 minutes and he came over and said sorry it was sold earlier then tried to have me look at another car I didn’t want. To say I’m pissed is an understatement thank you for wasting 2 hours of my life.

Matt provided outstanding service. He was very thorough and helpful, and he answered all of my concerns. Great job!

Very Satisfied. The service rep, Adam, was very courteous and helpful.

I always get good friendly service, my service desk guy Chris was professional and answered all my questions.

I love my new Accord! Tim was a pleasure to work with! Great experience!!

Took my 2017 Pilot in fo an oil change. I was greeted quickly by service agent Phelps. The oil change and tire rotation were done in less than an hour. Excellent service!

Customer oriented, great service. If there is anything they mess up on, they never hesitate to rectify it.

The internet salesperson, Chealsy Lowery, was very helpful and knew a lot of relavent information regarding the background of the used truck. Chealsy was very professional through the process and treated me more like a friend than a customer. She answered my questions in a friendly and professional manner. I was impressed by all of the people that I met at the Autonation Honda dealership. They really do understand that a persons time is valuable and did their best to expedite the process. Overall, very impressed.

I bought my 2016 Honda Accord Sport here. I bring it here to get serviced and I gotta just tell you my service advise Terrell is THE BEST! I know I'm going to be taken care of, whatever it is. Thanks for everything always Terrell!!

I love my new Accord! Tim was a pleasure to work with!! Great experience!

Very good ,The service was well organized and fast and completely informative

I enjoyed the experience of buying this HONDA RIDGELINE from Tommie Marshall at AutoNation Honda. MERRY CHRISTMAS TO MY LOVING WIFE, PATTY! I LOVE YOU!

Excellent customer service - friendly, respectful, and patient. I couldn't be happier with the car I chose and the fantastic team at AutoNation!

Great Service and knowledgeable advisors. Cant be beat.

A little expensive for an ignition key on a 15 year old vehicle, but the dealer does not control that. Great service though ...:)

I went to get an oil change and everything from the people to the service was awesome.

Good

Great customer service, was just in for a recall, but they checked my car out and top off my fluids, and was willing to wash my cash, I got in and out within an hour

The service department staff is excellent. Their estimated wait time is accurate.

Excellent service! Just a short wait.

Different price over the phone versus coming into the shop to get the work done. Adam at the service desk was basically pulling prices over the air. Simply saying "you had a misunderstanding over the phone" doesn't cut it all the time.

Different price over the phone versus coming into the shop to get the work done. Adam at the service desk was basically pulling prices over the air. Simply saying "you had a misunderstanding over the phone" doesn't cut it all the time.

Would not recommend service department at all cost. Adam pulls prices randomly and than would say you are getting a discounted price already. You would be stated something totally different on the phone. I would go with other Honda dealership.

I went in for an oil change and the salesman approached me about their Honda buy back event. Well, a long story short, I left there happy about my new car, satisfied with the time frame in which they completed everything (I was going to a funeral). I was very impressed with the salesman, Nick. And always proud of how clean the building is when I come their to have my car serviced. I will always do business with Autonation Honda at HacksCross.

Service Manager was very kind and took time discussing about my van service .

Chase Cass and Adam Keller at Automation Honda treated me very well.

To much confusion as to who would sale me a car!!!! But I did get a vehicle finally and it's a good one!!!! Just need to work on customer service more between the internet sales people and the sales floor people

1st class customer service.

Excellent service and Terrell Wilkerson was especially helpful. I recommend them with a 10 out of ten.

They installed a new tire and made no attempt to clean it. Tire and rim are filthy. I will take it in for a wash tomorrow.

Chris H is an outstanding service advisor!

the staff is very friendly helpful and always does those best to provide their customers you with top quality service while making sure they are informed and in control of their specific terms and options while remaining completely pressure as a first time costumer I must say am very impressed with my experience with auto nation Honda 385 am looking forward to maintaining a good experience with them and would definitely recommend them to anyone who wants to be treated as a Costner deserves when shopping for a vehicle is looking for a great selection fair and honest pricing can't rave about them enough check them out for yourself and See I promise you won't be disappointed

Our experience was great from the moment we stepped into the showroom. Our salesman was friendly and helpful. Our transaction went very smoothly. We would definitely recommend this dealership!

I was very pleased with Antoine, who helped me with the purchase of my new CR-V at the Auto Nation Honda on Hacks Cross in Memphis. He was very helpful, friendly and courteous. I love my new car and am thoroughly enjoying driving it. Thanks for such good service.

The staff here will take the time to take care of you. Regardless of wether your here to get a new car or to get maintenance on your current one your in capable caring professional hands

Outstanding. Noah Navarro was fabulous.

A very nice clean dealership. My salesman, Antoine is a great guy. I definitely recommend him to anybody that’s going to consider a Honda. I’ve bought 14 vehicles since I was 16 and this was definitely in the Top 3.

Great service

I loved it so acomidating, and helpful. Love my sales lady

Chris was great with helping me with my car needs and making sure that I was satisfied with my service.

We appreciate the customer service provided by Scotty and the team at AutoNation Honda 385. We received an excellent deal on a closeout 2018 Pilot to replace the 2006 model with over 200k miles. We are very satisfied customers and look forward to our next car purchase.

It was a wonderful experience! I plan to use your services again! Everyone was pleasant, respectful and most of all very professional!Thank you so much. Wanda L. Hubbard

I am so happy with my new Honda Accord! The staff worked hard in working the best deal for me, and they stayed later on Sunday to help me and get paperwork done. They were friendly and they have helped me with everything I have needed so far with the car and questions. Definitely a good dealership to purchase from.

Terrell was the best person I have ever worked with! Please keep him.

Outstanding work, research and delivery. Ron has been on point from start to finish. He made this process become something that all consumers wish for. Honestly it was hassle free with the best pricing that is why I became his client.

They are honest. They made a small mistake when our car was last serviced and a minor oil leak developed. They owned up to it and fixed it with no charge. Good dealership!

The customer service is awesome.

Excellent Customer Service

Anfernee Thomas was my service advisor,. Impressed with his explanation of recommended services and polite attitude.

From the beginning to the end the entire process was great. I didn’t feel like I was being hustled. Noah, my sales person, was awesome.

My car is amazing and the staff is friendly and accommodating.

Adam Keller was my service advisor and did a great job. It is a pleasure to work with him.

Great service from Justin thanks , enjoying my honda civic .

I had battery issue but the service center checked all good . By default they checked all were done and in good condition

Had a Great Experience as usual! The car care associates are always friendly helpful and knowledgable!

They get the job done, they care, and they won't screw you. Highly recommended.

I bought a new car from AutoNation Honda 365 using the Costco Buying program. Best car transaction I have ever had. The sales Rep, Ron Counts, was very responsive to my questions and request, he even found the exact color and equipped car that I wanted and had it transferred to his dealership. Transaction was exactly as expected at time of delivery.

Just an oil change and inspection. I made an appointment online and it all went very quickly, very smoothly.

This was the absolute best experience I've ever had buying a car, wonderful staff, relaxed atmosphere.

One star because it's worst than we tote the note lot.

I have always been given excellent advise & service frm Auto Nation Honda. My car purs like a kitten & I drive it with confidence knowing they have done the all points check when I have the oil changed.

best place to by a car

I visited for basic oil change, used email coupon received from Honda to get percentage off. Desk attendant was courteous. Atmosphere in the large wait area was inviting, theres several tv screens, free coffee,water, snacks, popcorn and fruit bars, as well as drink machine. I received my car within 45 minutes upon review of service completion. Everything was good.

Great Experience

I have always used this facility for my Oddessey. Al the staff is very professional and courteous.

Excellent customer service

Mr. Tiereny was a great service advisor.

We bought our new car with Alicia White. She was so awesome. She was patient with us and made the whole experience fun. My husband razzed her a bit and she just laughed and rolled right with it. She was very knowledgeable about every model we looked at. We drove several cars and asked a lot of questions. When we did decide; she went the extra mile to make sure everything was perfect. Literally, there was a smudge that wouldn’t come off of the rim that really bothered my husband and she had the detail guy take care of it. She sent it back twice. Her attention to detail and great customer service is rare. We left there excited about our purchase and confident in our choice. She streamlined the entire process. She went to shake our hand when we left and we gave her a huge hug. Be sure to ask for her; you won’t regret it!

Adam Keller, my service advisor was the best service advisor I've ever had at any dealership. He didn't insult my intelligence by telling me I "needed" all sorts of expensive repairs. He simply gave me the data and let me make the decision. He was competent, friendly and gave me great service!

Great service and reliable from Adam K.

Oil Change and overall inspection. Quick turn around time even on a Saturday. Did not try to sell me something I didn’t need.

They did a very good job.

I purchased a vehicle on this past Friday. Both salesmen(Tim and Taurus)have been extremely helpful. Tim returns text and calls when I reach out. Finance manager seemed to have attitude after I told him I was being financed through my bank and entire paperwork process he was rude and uninterested. I brought vehicle in today because Traction control was popping on and off all day and throttle was pausing during pull off. The service department guy just looked at me and said it was nothing he could do today. It was 3:30 in the afternoon and all he said was you can bring back and drop off tomorrow. Never offered any shuttle service or any help of any kind. Frustrating enough to have to come back after having vehicle less than a week but then not treated with any kind of respect or at least good customer service is horrible. I guess I'll try again tomorrow. Wish me luck!

The buying process was so easy. I was in and out in no time. Ron Counts is an awesome salesman.

The person who greeted me was very nice and pleasant. Service was quick, I had a long way to go after so it’s exactly what I was looking for.

Easy Breezy Fast Service for my Honda CRV! I purchased this vehicle and continue to have it serviced at Autonation Honda 385. My Service Adviser, Terrell Wilkerson, always greets me with a smile and makes sure my maintenance/repairs meet or exceed my expectations. I love knowing the shuttle service can help me out when I need a ride back home or even head to the mall for a little shopping while my car is being serviced. Thanks Terrell and Autonation Honda 385 for providing awesome customer service!

Everyone was very helpful and friendly. Although I had to wait over an hour for my oil to be changed, there were snacks and bottled water available and tv to watch. They made me feel comfortable .

I noticed friendliness, helpfulness, smiles, talk, and checking on many customers, by various Auto Honda 385 employees. That caring personal attention through out my wait, made me feel important, as a customer. I assume, others feel good about it too. The waiting area is very comfortable & meets several needs & offers.. Comfy chairs, large TV, and snacks. My service rep, John Tierney took very good care of me & my service ticket of tasks, and my car too. I appreciate his detailed style, in all he does. Thank You.

Had electrical problem, took in to dealer. Was called within an hour saying problem found and car ready.

My car needed some items from an overdue 105,000 check up and the 120,000 mile check up. Everything was completed in less time than expected. Good job.

it was great, service was completed quicker than long estimated time because of wait list.

Everyone was courteous and helpful. Car was serviced and returned clean and in a timely manner. Service writer was professional and helpful.

Great experience with Honda. I have always been pleased with the service... much thanks to Adam!!’

Services were very timely. Took longer to wait on paperwork. Will definitely return.

The customer service at Honda 385 is always great. When I make a appointment online when I get there at the dealership they go on and get my car back for service. Keep up the good customer services John T.

Dealt with internet salesman and was mostly pleased with his efforts finding a vehicle that was what I was looking for. I purchased a 2018 Accord EX-L w/Nav. and so far am very pleased with it. Only con was the poor quality of the manual which does not have enough detail explaining some of the set-up functions Standard equipment it great!

Excellent. The sales consultant, Tarus Watson, was a pleasure to work with, and I would want to buy from him the future. Tarus was courteous, helpful, and exceeded my expectations.

Wonder service I was in and out within an hour for an oil change and tire rotation and they washed my car!!! ���

Good people! John was courteous and knowledgeable and pleasant to deal with.

Jalin was terrific to work with. Not pushy, excellent personality and attitude. The sales manager Lawry and the finance manager Maurice also went above and beyond. Exceptional experience A+

The best experience I’ve ever had at car servicing!

Nick was very helpful and professional throughout the entire process.

This is my first time to carry the vehicle in for service. Good experience.

Experience went well..was promptly updated on progress in and out about what I expected

Oil change was completed in less than an hour including a car wash. John Tierney was service advisor and he always provides excellent and timely service.

I always have a great experience with AutoNation. The wait time was sufficient. They are always courteous.

Good. New service guy for. Other moved on. Very pleased

Great service from my service man to the guys doing the work. Out in great time.

Excellent, always excellent, car is ready on time, clean, etc. All my services are handled by John.....great!

Very good customer services!!

Super easy buying process. Quality, professional help. Love my new van!! HIGHLY recommended!

I had a great experience at Honda 385. Adam always takes excellent care of me and checks to make sure the work has been done correctly! Would not go anywhere else

Thank you for the kind customer service. I appreciate it.

Great and friendly service from John T in the service department.

Very helpful and friendly when I arrived. The waiting area was clean and comfortable.

As a dual career person, I love the my local Honda service department. I can either wait for my car in the comfortable wait area or take the shuttle service to my office. I trust the quality of work and in the one instance that I had an issue, it was resolved immediately and to my satisfaction. This recent visit was just as I have come to expect - excellent service!

Thorough and timely with a gratis car-wash

A huge Thank you to Antoine Price for being a great salesman and personally delivering the jeep to my daughter at school!!!

On Sunday July 29th I was searching for a vehicle to get for myself and went to 3 car dealers and couldn't find anything that I like. So when I arrived at your location i was greeted right on the spot and tommie Marshall listen to what kind of vehicle i was looking for. Showed me 2 vehicles and told me that I will like one of them. Guess what I did I was still leaning over for a 4 runner but went home and thought about it. So I came back there on Monday to discuss payment arrangement and discuss about the honda piolet some more. Next thing I know before I left that place I'm buying my new car and brought it home that day. Tommie is a great sales man and I really appreciate your help. I love this vehicle after a week of driving it.

Great. No complaints.

Both sliding doors of the van stopped functioning. Changed the break pads that made constant noise while driving.

I traded my 2015 Odyssey in for a new 2018 Pilot ELX with AWD. Noah did a great job of presenting the various options to me. very patient and knowledgeable. Great car buying experience. BTW, 3rd car from this dealership

I made an online appointment with John Tierney. The reception was handled quickly and efficiently and John went over the list of possible maintenance items beyond my request for an oil change and tire rotation. I waited on the work to be done, and I was on my way out in less than two hours.

started hearing noise while driving and both sliding doors stopped working

My oil change went fine and everything but since I left from Honda last Saturday, my truck is now stuttering as I push the gas pedal. I feel like the mechanics either saw a problem and didn’t fix it or they messed something up to where everytime I am at a stop light and turns green, as I pull off my truck stutters. Need better

As usual, service department was very business and I can only imagine the demand, volume and personalities of some customers may get a little stressful for the service reps. Mr Terrell had a very pleasant and welcoming attitude.

The folks are very nice and do a great job taking care of us. We really appreciate that. We will continue to buy from Honda as long as they take care of us.

Excellent job very satisfied with the service and people I met.

Great service from the service dept!

Had a great experience with Terrell. Service was great and in a timely manner as well.

Alicia White my sales person was amazing. I found a car on line and she walked me through it, I arrived at 8:30 and drove off the lot with new car at 10:30. The staff were amazing as my little girl had to get in ever car while we waited and they made her feel welcome.

Always fast, friendly service.

very good people kept me well informed in a timley manor

The service managers were very helpful and professional.

Adam Keller is tops for Customer Service. Couldn't ask for better. Donnie was my very first CS at Covington Pike when I bought my Pilot and he was so good. He left me in great hands with Joe Sims who has since left, then I found Adam @ 385 which is close to my office and couldn't be in better hands with any of these three people. Bravo Zulu's !

Sales person Jeffrey Echols was very professional, patient and attentive.

When my Honda Accord failed to start, I had it towed to AutoNation Honda 385 here in Memphis. I always trust these folks with my Honda service needs. John Tiernay was my service rep on this issue, and he followed through with professionalism in his usual manner. I appreciaste this dealership and the great work they do.

Alicia White was absolutely fantastic to work with. I have not made a decision yet but so far my experience at this deal shop is A+!!!

John Tierney ALWAYS takes exceptionally good care of his service customers. I have recommended this dealership to others because of his professionalism. The waiting areas are clean, user friendly, and well stocked. All the staff are pleasant.

Great job. Had my oil changed and tires rotated. It took less than an hour.

Donnie my service advisor is awesome. I called yesterday with no appointment with a nail in my tire. I had the extended warranty for tire coverage. He said just bring it to me and we will take care of everything. It turned out I had two nails and had to have a new tire. He made sure the warranty company was contacted and everything was fixed. When I got back to my truck to leave they had washed it along with everything else. You couldn’t ask for a better company to go to. Autonation Honda on 385 is awesome.

Bought a new CR-V with Ron Counts. He was so great to deal with.

It was a great experience!!! Chris is an excellent advisor

I had a PERFECT EXPERIENCE at Honda. I purchased a 2018 Honda CR-V . My Sales Person was Nicholas Cirillo and he was the Best Car- Sales Person I have Ever been Associated With. Great Customer Service and Offered me to contact him anytime if I have any Questions about the Honda. I am Now a Honda Woman for Life Thanks To Nicholas Cirillo.

My car wouldn't start after stopping by my office. Some of my coworkers jumped it off for me. I drove straight to Honda..it was 3:50 in the afternoon, but I didn't want to go anywhere else and get stuck again. I drove in to the service dept and left my car running. ..til they said to turn it off and see if it would start again...it didn't. I found Buzz and told him about my car. He thought it was the battery and asked Jeff to write it up for me. It was late in the day, but they put in a new battery while I waited in the reception area..then I was on my way before 6. Thanks for your help and for your continued great service! (good popcorn too!)

Good! Waited for 1 1/2 hours for oil change. Time could have been less.

Adam knows who I am as soon as I pull up. He greets me and we talk like we’ve been friends for years. He listens and takes care of my vehicle needs. He takes good care of us!

I really appreciate the way AN385 goes above and beyond to be sure we are satisfied with our vehicle's service. They always check with us before doing a repair, and make sure to explain in detail what is going on with our cars. Our service advisor goes the extra mile for us and is a trusted friend.

I walked in and was immediately greeted and waited on. My car was ready before I could read a magazine. Everything was professional fast clean and I was very pleased with the customer service

I have been a customer of Autonation for many years. Always receive excellent service. Thanks!

Just bought a brand new Honda Odyssey at 385. Excellent service!

I dropped my car off for an oil change and to have my tires rotated. Adam is excellent to deal with. Also, the shuttle service they provide is awesome.

Requested service was performed very well. Adam Keller was very efficient.

All of my request were completed and service was very prompt!!!

Welcome was outstanding service. and the wait was in a timely manner. Thanks for the outstanding service.

Overall I was very pleased with the service provided

Great customer service!!!

I was perfectly happy with the service received at Honda. The representative was very professional, reviewed what needed to be done to my car later, and thanked me for allowing Honda to service my car. Again, thank you for being a reliable service dealer. H Pratcher

My husband and I were visiting Memphis from out of town last week and my Odyssey wouldn’t start. Contacted Buz, the service manager, and he helped me by sending someone to my hotel for a jump start which ultimately led me to a great towing service. He even called to check on us that night to review the plan to shuttle us to the Fedx golf tourney the next day and on to the Honda dealership. Next morning when I arrived in the service reception area, he was there to greet me and directed me to Adam at the service desk, who was wonderful. Although they didn’t have the part I needed, they got me started back home to my local dealership to complete repairs. Their shuttle driver, Chase, called me on time and asked if We were ready for our ride. What a first class service department! Thanks guys!

Jeff Whittington was very pleasant and got me in and out quickly on a warranty and recall issue. Thanks Jeff!!

My Honda was part of the airbag recall and I chose to get the matter resolved at AutoNation. When I arrived my customer service person (Matt) was at lunch so Adam helped me. Adam took care of my car and got me set up with transport back home. What makes the experience just okay was that Matt didn’t call me when the repair was done. I called just before 5 pm and by the time I got through to Matt it was too late to take shuttle. I had to find alternate transport which took 1.5 hours longer than necessary.

My dealer name was Margaret Boyd & she went above & beyond to help me in purchasing the car of my dreams. She was there from the very beginning answering all questions & providing the best customer service possible.

This was the most pleasant experience I've ever had buying a car. I would definitely go back the this dealership and would recommend them to family and friends. Everyone was so friendly and professional.

No complaints. Good service. I usually go to the Covington pike location

I bought Saturn view after 30 miles I start hearing bad bumping noise under car found out it was a bad strut dealer said they would pay half the cost to replace it I sent the bill. they said check will be in the mail mon

Overall good experience. Didn't take long and they even washed my car! Mr. Whittington was very personable.

Honest, dependable, and service beyond expectations. The Service representative told me exactly what needed to be done, and made the experience a very good one.

This would be my first choice for friends and family who are looking to buy a vehicle. I went in knowing exactly what i wanted, a used Toyota pickup. I walked in after being at work with dirty clothes and looking a bit homely, probably not smelling the best but everyone treated me like any other customer. When i walked into the building the receptionist greeted me very kindly and pointed out a salesman. I told him what i was looking for and he knew the exact truck and where it was at. Very knowledgeable, very friendly, vey hard working to make everything work for you. The AutoNation detail team did a wonderful job cleaning the vehicle, spotless inside and out. I would highly recommend this team to start any vehicle purchase.

I always receive the best and ultimate service at this location and that is why I continue to bring my car to them. The service rep who helped me was beyond helpful and excellent in assisting me and making my visit as wonderful as possible!

Always can expect great service at AutoNation Honda 385

Service Rep was attentive, work on vehicle was timely, and I was not charged per my sales contract.

I had a wonderful experience with my sales person, Ken Hubbard. He devoted ALL of his time to my buying process and has followed up to make sure that I am happy. I give him more than a five. I give him a ten out of ten. I will definately recommend Mr. Hubbard and this dealership to my friends.

Recall work was done to my satisfaction. The wait was about 3 hours with an appointment.

Amazing customer service! This was my first time buying a new car by myself and every person I encountered treated me with such respect and honesty, which was something I highly admired. The Sales Person I worked with, Taurus Watson, was PHENOMENAL as well! He was very informative and knew what he was talking about when it came to the car I was looking at. If you are looking for a new car go swing by and see him!! They truly do stick to their pledge and are an amazing company. I am now one happy AutoNation Honda 385 Driver! I will definitely do business with them in the future!

Absolutely fantastic service. The Service Advisor, John Tierney, was awesome...friendly, honest, helpful. Will definitely be returning and see him again!

I went to Autonation 385 with every intention to NOT buy a car that day. I had a terrible experience with Landers Nissan a few months prior which had squashed my hopes of being able to afford a new car anytime soon. The men there (manager and salesman) were very sour and disinterested in selling a kid a car. They wasted two hours trying to talk me into a used 2016 Versa Note with over 50,000 miles, which out of desperation I almost let them do, until they threw a 30% interest rate at me along with numerous other fees. So I would be paying 400 a month for a used car before insurance, and even though the sticker price was around 17,000 (way too high for that car) I was gonna pay around 28,000 before it was over. I had never even heard of a rip off that was that bad. Thinking every dealership was going to be around the same, I walked out of there with no hope and four new hard inquiries on my credit report. However, me wrecking my ‘96 Seville left me with no choice but to either buy another Craigslist car or try another dealership to see if I could get a better deal. So I went to Autonation just to get a broad estimate of what they could do for me without letting them even run my credit. I’m 21 with very little credit history and already 6 hard inquiries from one car dealership and Verizon. I didn’t need four new hard inquiries when I knew I wasn’t buying a car yet, and I made my objective clear when I made my appointment with them talk about a Civic. From the moment I arrived on the lot with my 19 year old sister we were both taken seriously and treated as equal adults, not as naive children or inconveniencing time wasters. It was very refreshing. Then I met Jason Tao, and he was amazing! He was extremely transparent, attentive, helpful, and determined to put me in the car I wanted that day. As a bonus, he was hilarious! I know that shouldn’t matter, but when you’ve had a bad experience with terrible salesmen and you’re sitting in a dealership for 4 hours trying to negotiate payments and interest rates, it makes a world of difference to have a highly enjoyable salesman. He did all the muscle work for me as well; I simply told him a little bit about me and what I could reasonably afford, which is not a lot at all, and he went behind closed doors and made it happen. He brought me back several offers over the next couple of hours that I refused, but he was always confident, energetic, and happy to work with me a little more and then go back for another offer. Very little haggling was necessary on my part; he did it all for me. He finally got me the offer I couldn’t refuse, which was actually lower than the limit I had set. The 8% interest rate was also unexpected, since the only other car lot I had been to was so snakey. So he was able to put me in a brand new 2018 Civic LX for around 320 a month. Then he turned around and found me an insurance quote that was $100 cheaper than any of the ones I found for myself. That didn’t even have anything to do with his job! He completely redefined salesman for me. All in all I’m paying less than 500 a month for my brand new car including insurance. May be a lot for some people, but I know people older than me that drive 2008-2012 Civics and Accords that are paying the same or more than that. Then for paperwork and finalizing I worked with Finance Manager PT Burns, who made the most dreaded part of the experience the easiest part. He explained everything in the most comprehensible way from finance charges to maintenance packages and never tried to push me to buy anything he knew wasn’t necessary. He was actually able to get me a free maintenance appointment when I opted for gap insurance but not for the maintenance/gap insurance combo. He tried to get me a few free oil changes as well but couldn’t. Still tried though! After only 20 minutes in his office I was completely done. To top off the sundae my sister located a tiny tiny scratch by the door handle of the car right before we left, and Jason immediately took the car to maintenance to have it buffed out. We waited less than 10 minutes for it. For well established adults I’m sure the new car buying process is easier regardless of the dealership they choose, but dealerships are NOT all made equally and most don’t want to waste their time glancing at you if you’re not over thirty and ready to drop cash on their table. For a kid with low income and not-so-great credit I was only pleased, and could not be more pleased, with my experience at Autonation 385. A very honorable mention goes to Sales Manager Michelle Renfrow for helping make it an easy, enjoyable experience with her kindness, generosity, and professionalism. I am very grateful for my new car and I thank the entire team at Autonation 385 so much!

I highly recommend this location. Purchased 2nd Honda in 15 yrs today. Customer service is still supreme. Thank you for making the buying process simple and keeping me informed every step of the way. You Rock. I am a Honda girl for life. !!!

Very pleasant and efficient. My service representative took the time to make sure I was taken care of.

Everyone at AutoNation was wonderful and so accommodating as my financial situation was unusual and required several trips. They never pushed me to try an alternative route. Everyone was so friendly and personable. On a return trip one of the employees that I had chatted with previously remembered our conversation and asked me about the event. They went above and beyond in all respects.

My service person provided excellent service and made me feel like a valued customer.

There was an issue with the timeline of the oil change I received. Through no fault of his own, the agent assigned to me was not able to get to my car until several hours after I arrived (he was not informed that I was his client). My service agent and the staff at AutoNation handled this really, really well. They informed me of the problem, apologized, and were able to get my car taken care of within 45minutes to an hour. I really appreciate the quality of service I received here and will absolutely be coming back.

great experience..Chris was a great guy and I had great service...I will come back for service to this location

I turned in my paperwork for my gap refund only to find out that they misplaced it and did not process my refund. They do not believe in returning calls or following up. Previously I purchased multiple cars from them and service was excellent, but traded in my vehicle for another and had no assistance from them getting my GAP refund. I turned in my paperwork on 4/21/2018 and made calls to follow-up and no one returned my calls. After I finally got someone in finance to answer on 5/1/2018 I found out the GAP refund paperwork was missing and I needed to sign a cancellation form which they did not even tell me about when I turned the paperwork in on 4/21/2018.

Best service I could have ever asked for. Tim walked around in the rain for 30 mins trying to find the perfect car for me! I love this place!

Tarus Watson was my sales guy and he was great! He answered all of my questions and gave me a great deal!

Michael Scott was a wonderful salesman. He worked very hard to get wanted I was looking for at the price I wanted to pay

I had the best experience at Honda 385. My salesperson Mary Houston along with Crystal McGuire went above and beyond to make me feel like I mattered and did everything in their power to make sure I was taken care of. Mary Houston always kept in touch with me thoughout the process. She really cares about the people she helps. She's amazing!!! For all my car needs I will always deal with these two amazing women. 'I' thank you Honda 385!!!

Best customer service!!!! Wouldn’t go anywhere else.

Easy and painless, everything was pulled up and ready when I got there.

Took awhile, but it got done and seems to have been done well.

Bought Civic from there and bombarded with emails to trade car in because it’s a popular request. Went to trade car in and asked to be called back with with approval or denial because I did not want to spend my day at car dealership. I have reached out to salesman and to his GSM with no callback. I will definitely not return to this dealership and advise everyone to do their research before dealing with this group of individuals as well. Enter at your own risk......

I was in/out in a very short time. That is good. No matter how nice the facilities are, waiting is always lost time.

The Porter's who greeted me when I arrived, Anthony and Rayvon, were awesome!! They really helped and made me feel like I was family. Chris, the service writer, was great at keeping me informed, every step of the way.

This was an amazing experience for myself as a first time buyer!

I had a great experience at AutoNation Honda. They were professional and not too pushy. I love my car and If you are in the market I would recommend that you give them a try.

Mr. Jeff Whittington is really helpful. He helped me saved a lot of money. And I really appreciate his service

Everyone was very helpful. Clean, friendly experience

First oil change. All went fine and staff very accommodating.

Great buying experience! Everyone was very friendly and helpful!

Efficient service appointment

First of all the salesman Ron was a pleasure to work with. Such a nice man and very professional. I will buy from him again. My issues of dissatisfaction was with the things they sprayed in my van while detailing it. It was horrible and I couldn't hardly stand to ride in it home. I contacted Ron the next day and he set up to get rid of the smell, and when I picked it up it was worse, they sprayed my van again with something else!!!! Smelled like aftershave and cigarettes! I was afraid to bring my van back for fear they would spray something else in it. I spoke to Ron the next day and decided to wait because they might smell something else in my van. After two weeks and still having issues with the smell, even when I had boxes of baking soda in the van and a charcoal filter, it still smelled of aftershave and cigarettes, I decided to bring it back. I did not smell anything on test drive! Ron promised he could get rid of the smell. My husband had his Honda Civic serviced and when he picked up his car, he dropped off mine. He explained that Ron set up my car to have the ozone machine put in it to remove the smell. When my husband turned back around he caught the guy spraying my car again!!!!!!! The detailers really don't listen. The ozone machine was finally used after he got Ron involved. Afterwards it had a chemical smell but I am hoping it will dissipate soon. I had no issues with anyone else at the dealership. My biggest complaint was the detailing. I am asthmatic and allergic to perfumes and cigarette smells. For the two weeks I have had the Odyssey, I have hated getting in it because of the smell. Every time someone rode with me the smell was brought up by my passengers. It really made me think I had made a huge mistake buying that van. I am hoping it will be better. I have not driven it yet since I brought it home, so I am hoping that the chemical smell will be gone. That smell is far better than the other smells however.

Great experience Would go back again. Sales people were easy and no pressure

Alicia my sales person and Maurice the finance officer are top notch. They made the experience smooth and pleasant.

Great and spacious facility. Music provided over speakers was a bit loud for me because I had to get up very near one of the TV screens in order to hear what was being said. Service was good; not only was the recall handled, it was determined I needed a radiator and transmission flush. My only complain there was the cost which I felt was a little bit high. I am guessing that extra charge was to help pay for the facility.

Terrell was awesome yesterday! Will definitely be asking for him on my next visit!

Quick. friendly and professional. Once I was waited everything went smooth.

Prompt Service, I appreciated feedback on the type of oil change that would be appropriate for age of my vehicle; I detected an interest in repeat business and not a one time rip-off

Excellent service and congenial people. I must fill the 50 characters.

Friendly and professional Service representative was very helpful.

Friendly service, good products! Went in with a pre-approved offer and a work discount. CRV looks great, drives great and has excellent features. Salesman Ron Counts was very easy to work with!

A very great experience by their service department

I have had recurring problems with the service department here. They will tell you anything you want to hear, but not follow through. I have stopped giving them my business (service and purchase) except for the recurring recall repairs that force me back. Such a waste of time trying to deal with them.

Just purchased a 2018 Honda CR-V from Jason Tao, and it was by far the easiest car buying experience I have ever had! Well worth the drive from Nashville to Memphis! I will be recommending AutoNational 385 to everyone!

Jeff Whittington was really helpfull and provided me with all the details for my car service

We were very happy with our new car experience. We had a wonderful young man meet us, (Antoine Price) I told him what I wanted, and he went straight to it. Would gladly return there.

Last week, I had a wonderful buying experience. However, that changed when I had to deal with the service department.

I had the absolute BEST experience at AutoNation Honda 385. My salesman, Jeffrey Jackson, made the whole process a breeze and I would recommend him to anyone who is in the market for a Honda and looking for an honest, trustworthy, personable salesman to work with. I, along with my family, will definitely be doing business with him again! The facilities were also immaculately clean which is always a plus. Kudos to AutoNation Honda 385!!

I really appreciate the service I received. Antoine Price did everything he could along with the financial guy PT Thanks guys!!!

I had a pleasant experience at AutoNation Honda 385. My service technician, Mr. Higgins, went above and beyond to ensure that all of my vehicle service needs were met.

They have no idea what they are doing. They will have you make 3-4 trips bring different documents and still not accept anything you bring and after a week they will tell you they can help you. Bought a car less than year ago with less than doucmrnts they asked for and in and out in less than an hour. S pop sent week dealing with these people and nothing but wasted time.

Very easy experience. Everyone was so very friendly!

Terrell was very professional and caring, explained everything that needed to be done to my car that day, and the things that could be done in near future.

Very satisfied! Good opportunity to look over new cars.

AutoNation 385 is the best Honda dealer ever! Customer service is always great! You are always given sufficient answers and solutions to solve any problem that you may have! I love them!

LEGAL SERVICES AFFORDABLE GOOD JOB B 901 483 1232 THANKS YOU LRJ

Excellent salesman, Antoine Price. Patient and understanding explaining how to operate the bells and whistles of the CRV.

I am very pleased with the used vehicle that I purchased.

The team at AutoNation 386 is world class. I felt i was their family. They pulled out all the stops to make my buying experience wonderful.

I purchased my CRV from them and have it serviced there too. Their customer service is awesome. 👍🏻👍🏻

Just discovered that with the high priced bill to do basic maintenance--transmission flush and other items to the tune of $800, that these guys leave on the little plastic strips to the windshield wipers they give you as part of the "services" they offer. . Make sure they do what they say they are going to do--it took the advisor at payment time to realize nobody changed out the interior air filter after I paid for it. He had to do it. Just makes me wonder what these rip off artists get away with on a daily basis. Take auto shop in high school everyone!

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

Everything was perfect. We called ahead with a price offer and they had it sitting out front when we arrived. While my wife test drove the vehicle I worked on paperwork. It was an efficient experience which is what I want.

I received a recall on my Honda Accord for the passenger airbag. Every time I called the lady said that there was nothing available at the time I wanted. I was willing to even leave my car so that it would be there first thing the next day. So, I decided to look at the website again and I was able to make an appointment online (super easy). Also there was an option to put notes on there if I had any other concerns/questions. Once completed they emailed my confirmation and who I needed to see in the Service Center. John T. was his name. wonderful disposition, very helpful and very patient with me. I watched him work with other customers as I waited my turn. He treated everyone with care. He explained all the details that I needed to know about my car of what was done and what needed to be done. Thank you very much Auto Nation385 for having John T. When I need my car serviced again, I will be back to see John.

Very happy with my experience. Was turned away earlier in the day at another Honda dealership. Auto Nation took me at almost closing time and said they would never turn me away. I couldn't believe how reasonable the labor and materials cost was either!

Interested in a car found online and wanting to buy from out-of-state, the sales team members, including especially the sales manager, were less than helpful. I requested additional photos. What I received were a few low-res cell phone shots that showed little. The images posted online were few, blurry, and nothing of the inside. Further requests resulted in no communication and the car selling to someone else. If you want to buy online--which appears to be one focus of AutoNation--I found this Memphis dealership low on customer service.

Oil change in and out in less then 45 min ��������� First time ever and I loved it!!!! Need those coupon on these oil changes though. The price is no joke but I know it's done correctly!!! Thank you ��

I just got the new 2018 Honda Accord Sport I love it love love love it... Jeffrey Jackson is a spectacular salesperson I couldn't have asked for a better deal thank you AutoNation Honda 385 and J.Jackson. Please go check them out

I always receive wonderful service at this dealership. They really care about taking care of your every need. I purchased my SUV there four years ago, and they have been amazing to work with. I would highly recommend them and will definitely purchase my next vehicle there! Matt was very knowledgeable in the Service Department and is always helpful in every way.

I like the prompt attention from the service rep so I did not have to wait. I like the print out and explanation of what service was needed.

Jason was so helpful and got the process done so quickly I was very impressed. I will forsure be back in the future if I ever get another vehicle.

Attentive and friendly staff! Would definitely recommend!

I love their service they make sure that you are satisfied before you leave their building and they have snacks if you get hungry healthy food Thank you Jeff Whittington and the service department

Great service. Clean facility. Very friendly environment.

Great experience! Love my new(er) car. Totally recommending to friends & family to shop here.

Always top notch. My dealership since 2005. Great customer service. Ron Counts is the guy. (Just like Family).

The whole buying process was great and esa enjoyable. I left with the car I wanted and was satisfied.

I'll say this. Sean, my salesman, was pretty good. Everyone else does not seem to either care or know how to do their job. All they had to do was transfer the registration from my old car, which i traded in, to my new car. TWO months later, numerous phone calls and they still screwed it up. Instead, they gave me a new license plate. I don't want a new plate. I want my old plate because it was a specialty plate. They even made up a story about how they couldn't do it because it was going from two people on the registration to one person. Not true. It has always only been in my name and the clerk's office said that wasn't true. i know because i finally had to go there and do it myself. Thanks but no thanks to AutoNation. Seems like a trivial matter but then it should be pretty easy to do if it's your everyday job.

Overwhelmed with all the deals and year end savings. Ron Counts and the manager offered great deals. Pretty smooth process in buying a new car. I got the color which I wanted for my Honda Civic

Always have a good experience with this Honda dealer whether it is in buying or servicing my vehicle.

Great job, Gino was very helpful and kept me informed on everything. I was very pleased.

Excellent service. Called me as soon as my car was finished.

Too busy on my first visit. I was disappointed with the time on a oil change , but the service advisor was nice Whittington . Maybe time it will be better.

Excellent service and very pleased with the staff. They treat us great and take care of all of our needs.

At Honda Autonation 385, Tommie Marshall was an excellent salesman and gave complete info. on the cars that I was interested in. He made my sale process straight forward, quick, and non-intimidating.

Great experience. Anthony, salesman, was very professional. Received a good deal.

Great customer service and nice facilities. Will definitely return.

Service was quick and efficient I purchased my vehicle from another dealership but choose this location to have it service because of the great customer service I received after bring here to have my tire checked out an receiving great service after that visit I choose to come here for all my car needs.

Everyone very courteous. Service done in a timely manner.

Oil change and Tire Rotation done smoothly and professionally Donnie Fulkerson always takes a personal handling of my needs

I took my 2017 CRV in for it's first service appointment getting oil changed and tires rotated. I waited on my vehicle and since this was my first time there I was set for a long day at the dealership. I was surprised when John, my service adviser, came and told me my CRV was ready to go. He walked me to my CRV and made sure everything was OK. I didn't notice at first but once I was in my car I felt something was different. That little bit of dust on the hood that was telling me it was time for a run through the car wash was gone and I no longer was planning on cleaning the inside of my windshield since it was clean too. Apparently they took the time to clean my car up as well. THANKS AutoNation Honda 385 for the great service....looks like I picked the right place to purchase my 2017 CRV. I look forward to many years of automotive ownership with Honda 385 as my go to place for my driving needs.

Good, they advised me well on what was wrong with my car

Ron Counts listened to our needs and found the right vehicle. Thanks, Ron!

I had the best experience at AutoNation Honda!! I traded my 2014 Honda Accord EX-L for the 2017 Honda CR-V EX-L! The staff was so courteous and helpful! They make sure they give the best deal possible! Ask for Mauricio in sales and Demetrius in finance....they are an awesome duo!! Get into AutoNation Honda today!!!

I am very pleased with the service I received from Gino! I took my accord in for a routine service and oil change and he was most helpful. He offered me a free carwash which I didn't know was available. It's the little things that make a big impression on me!! I am a Honda fan for life:)

I brought my car in for an oil change and multi-point inspection. Everything checked out fine. Two days later, the temperature gauge suddenly read ?hot.? When I checked the antifreeze level, it was low as were other fluid levels. I called Jeff Whittington who promised to check the system and find out why fluid levels were not topped off. He was very accommodating.

I liked signing up for appointment on line. Customer service was very nice and polite. Reviewed what i needed repaired. The repairs were done in a timely manner. Everything is running smooth.

I absolutely love the car. I got the color I wanted, which was important to me. But I didn't like the fact that the car already had 208 miles on it; and they didn't provide any financial concessions for that. I was a little disappointed about that. Otherwise, I have no complaints. I would definitely recommend AutoNation Honda 385!!

Excellent experience, I will visit again when I need another car

I have bought dozens of new and used cars in my life time. This was my first time to go to AutoNation 385 to purchase a vehicle. As I have rated above, my entire experience was excellent. My sales person, Tim Wilson, was very courteous and helpful as well as his manager Billy. I will return for my next purchase.

Jason Tao provided excelent customer service. He went above and beyond to help me get just what I wanted at the right price. The experience was catered to my specific needs and seamless. Jason made what is typically a dreadful car-buying experience almost enjoyable. :) Many thanks!

Came in because the Tire Pressures Low light wouldn't go off, even after I put air in the tires - turns out I had a 3" nail in one tire and it kept leaking and the pressure WAS still low in that tire. The price to remove the nail and patch the tire was very reasonable. How my license plate got bent I'll never know, but that was an easy fix on my end.

Didn't have an appointment but Stan took care of me. Only negative was it took 4 hours. Walked to Cracker barrel and had lunch.

As much as I hate the car-buying experience, AutoNation Honda 385 made this a positive experience.

I am always happy with the service at Auto Nation Honda 385.