Katie was very efficient and personable! Communication by phone texting was very valuable to me to stay updated. My recall service was completed without complications! Great service!

I had an appointment at 7 AM for my car “crash light” & it took five hours for them to tell me it was fixed only to drive off the lot and have the light come back on. When I went back I waited three MORE hours for it to be fixed. When I spoke to the service manager Craig he laughed and offered no apologies! Worst experience ever!

Since beginning of 2021, we have been here twice. Each time the waiting time was much longer than before. This time was even worse. The appointment was 10 am, and we arrived 9:30 am. The advisor attitude was not welcome stating he couldn’t find our appointment even without check. Then he found , and said he would call us when it’s done. We waited in the waiting area until 1:00 pm, then I went to service asking when it would be done. Another guy checked and told me it hasn’t started yet as 9 cars was still before us. My kid was super hungry that time and we could not go. I explained to him we arrived at 9:30am, all others gone already who arrived later than us. Then he let service guy started (1:00 pm) and told us there must miscommunication between the advisor and us. What was the miscommunications? He must on purpose put out car at the last list! When the advisor came( after his lunch)at 1:35 pm, I asked why after 4 hours, it is still not finished. His answer amazed me:” the appointment time is the time you can walk in, not service time”, what the hell? Then what is the meaning for appointment? His attitude was the worst ever! No looking, no apologies, even with discrimination! At 2:40pm, finally done! It means if they started 10:00 am, around 11am, it should be done. Now, it totally took us 5 hours!!! I don’t recommend this place anymore! It totally changed to a different Honda service place!

Great place to work and,also a great place to buy a vehicle 🚗

Great place to buy a car! Verna my sales lady was awesome! She did an amazing job getting the deal I wanted! Above and beyond! I recommend Verna and AutoNation Honda 385 the place to go to buy your new vehicle.

I went here to get my first car. With the fabulous help of Mr. Jason Nash, I found the PERFECT vehicle! Thank you so much again. I 100% recommend him for receiving help!

Horrible experience from day 1. When we went to purchase our vehicle we decided what we wanted in the first hour there...took about 8 hours to actually purchase said vehicle and we didn't even get to go home with it that night. Six months later there was a recall on the MOST net system (something to do with the screen in the car and the sound etc) which isn't their fault. My husband and I only have one vehicle and two small kids so we need our van with the car seats. They wouldn't give us a loaner so that was tough and had to borrow a car from my mom for two days. Fine it is what it is. We got our car back and later realized they must not have connected the wires in the console back correctly so none of the USBs or phone charging pad worked and the drawer under the console won't come out properly and the whole center dash isnt attached properly either. We called to tell them and they said we had to bring it back...again no loaner which is so difficult to do. This time it was their fault and yet we have to figure out how to get around with work and kids and no car again because I dont have a car to borrow from someone else this time. Literally no help whatsoever for something that is completely in their hands. Ridiculous.

Autonation Honda 385 is dope. Chris Higgins is the man there! Great service.

Once I got to an associate, all went well. However, to get there was confusing. In the past we waited in our car for someone to come out to us. There was no sign indicating that the procedure had changed, and that we should come into the building. This was the first waste of time. The first indication that I should enter the building came when I asked a worker who was passing me. I entered the building, approached a desk but the woman working there could not find me in the computer. I did have an appointment; I showed her the confirmation text which I had received, and she ignored it, simply stating that she couldn't find me. She finally went to another associate who had my paperwork. This was another waste of my time. The service itself went quickly and I was satisfied with it. However, the initial intake procedures need to be either streamlined or, at least, advertised.

Great experience!! Very professional and super helpful! Thank you Philip and Alicia!!

Great affordable service. Nice people.

Everyone was so helpful and it was a very smooth and easy transaction. Thank you Alicia and Philip!!

Great experience !

I went to the Honda 385 dealership on Tuesday for an oil change and I was greeted by the service advisor Mr. Christopher Higgin. He was so professional and he was so kind. He was so concern about any questions that I asked him and he answered each one of them. I could see how busy they were but I am just grateful that he took time out for me and did not make me think that I was bothering him. I would give him a 10 if I could because he makes you feel like you are that important to him .

Had a great experience purchasing our new van. Great price with low mileage and they took care of everything I asked for. Jason White was our salesman.

Terrible customer service. The check in advisor had a terrible attitude. When asked for assistance with some of the car features I got a terrible respond .. no one is available . When the car was ready he didn’t even tell me where the car was located. There was 3 cars in front of my car and the garage door was closed. It took a while for it to be opened in order for get out. So glad I don’t have to get my oil change every 6 month. I am for sure won’t see the same advisor next time returning. Bad experience in general!!!

Great experience! Everything up front and no surprises!

Would have been helpful to know the car they let me “reserve” online had 2k miles on it, a chip in the windshield, and a chip in the paint. They said they’d make a deal on it, then wouldn’t even match the internet price that their website gave. Salesman was super nice and easy to work with, but management doesn’t seem to be interested in selling cars. Purchased elsewhere with a much better experience.

I made an appointment for a warranty issue. It took a month to get the appointment. I arrived and was informed that my fuel tank needed to be less than 1/4 of a tank to perform the service. I was instructed to bring the car back the next week when the tank was emptier. I dropped the car off at 7:50 am on Monday and after a day and a half they informed me that it was still in line for service. Best answer I can get is it will be serviced as soon as we can get to it.

Always good service and helpful!

I like to do business with one service advisor—they get to know the nuances of me, my family, and my cars. I had worked with Adam Keller for a few years and was very happy with him. But he left. I tried Kayce Glover on a recommendation from a service manager. My first encounter with her was good. But a week ago, I tried calling her to find a good time to bring a Pilot in for routine maintenance, but she never answered or returned my calls. I ended up going in and working with Doug. He was fine even though he did not know either me or my vehicle. I want to work with a single service advisor and will continue to work with him until I find a need to change. Adam did give me the names of a couple of others I might try out.

My old consultant has moved on and I knew I'd have to work with someone new, Fortunately, I got sent to Chris, who was extremely kind and helpful and got me through quickly and completely.

Who doesn't love service with a smile. I had a 730 am appointment. Car went straight in for oil change and tire rotation. Very happy with service and will be back again.

Great Experience. Highly recommend. Atrienne Scott is a professional, knowledgeable salesperson who made the process easy.

Service was quick and fast. The service advisor was friendly but was not very knowledgeable about ways to pay for service. When I asked him could I pay with a certain credit card he told me that they could never get this type of card to process. I dropped my car off and decided to call the credit card company. They informed me that Honda should be accepting my card as a form of payment. When I arrived I decided to swipe that credit card anyway. It declined and I used another form of payment. The service advisor sitting next to him told him how he had to process this credit card transaction a certain way. I don’t know if other things were checked on the car to make sure it was running properly. I didn’t get a check list or told what’s looking good and what’s not. I did have to call back to ask when was my car due back in for service because I didn’t have a sticker on the windshield to indicate that. So, overall my experience was just ok. There is room for improvement on some things.

The staff here will take the time to take care of you. Regardless of wether your here to get a new car or to get maintenance on your current one your in capable caring professional hands. Update: during Covid oil change prices went significantly up even with a military discount. It was the most I ever paid since I bought my car from them probably won't get oil changes there anymore. Also I called and asked them if they had a replacement exterior casing for my car key they told me yes it was $10 usd. When I got up there they tried to sell me a new set of keys for $120 usd and refused to sell me the key casing. Bait and switch tactics are uncommon for this company. I solved my issue for now I ordered a casing from Amazon it doesn't fit perfectly, but it works.

Always a good experience, very professional. Work, delivered as promised and on time.

The team at AutoNation Honda provided stellar service to my family. The authenticity displayed to ensure a personalized and memorable experience was beyond our expectations. The team went over and beyond! Special thanks to the management staff, sales team and finance manager! You will be highly referred by our family! Thank you!

More convenient location.. Josh my advisor was great!

With the experience that I have had before with other car salesman , Ali is the best and the fairest of all of them. Altogether everything was alright

Great experience overall. The only reason I didn't give 5 stars was because the detail team was slower than expected in getting the car ready for me ( had to wait 2 days) and they didn't do a very good job on the inside of the car prior to driving it off the lot. Other than that I loved the sales experience and they made it super easy and fairly fast (for buying a car) process. The car I bought was a 2016 Kia Sedona SX minivan and it was priced extremely competitively and they even put on new brakes. Highly recommend!

Josh Lee is truly amazing and a very courteous guy. I highly Recommend visiting Honda Nation Hacks Cross !!

They are always very professional and take excellent care of my car. Thank you, Josh!

Excellent timely service on a Saturday! Thank you Dennis Mccammon for your assistance

We have been going there for three years and the work that been done in the car had been great, the customer service technicians have been excellent but the two complaints I would have is that they want you to have an appointment which is not always possible when you have a slight emergency with the car and it needs to be seen ( not a fan of having to have an appointment and getting someone on the phone to set up an appointment can take forever, and when the car is done with the work I would like to see the car to be vaccumed out to make it look nice...just an extra touch in my opinion.). We did go as a walk in for this present issue and I did call just to tell them we are bringing it in so please just let someone know kind of like taking a sick child to the doctor.

We had a great experience making our van purchase. They gave us a more than fair price for our trade in. It may be the times of buying a car, but there was no hassle and we got exactly what we wanted for a fair price. I had been looking for a van all over the country, but was happy to find one here at home.

I had an unscheduled visit for two new tires and an alignment for my son’s car. They fit me in and got the work done in a day. Great service, efficient process.

Terrible experience One of the finance persons did not conduct his business honestly. His first trick: He tried to give me more than 5% APR on my loan even though their website said 1.9% APR (not to mention I have an excellent credit score). I told him their website showed 1.9 APR and he said that it was only for the vehicles for the current year (not for next year models). When I pulled out my phone and showed him that he was not telling the truth, the 5.3% APR suddenly went down to 1.9% APR. The second trick: Once you agree on a price and the APR, he will try to sell you some packet (free oil change and some other insignificant stuff for a year or two). When you say no, he will say: “How about if I cut you a deal and give you this packet without increasing your monthly payment?” You will think that finally he is giving you a deal but he is not. What he is not telling you is that once you sign the “deal” you just extended your payment for another year. He won’t tell you that by agreeing to his deal you are paying for another year. When I realized I was about to sign to pay for another year, I asked him why he didn’t mention that I’d be paying for another year (why he tried to trick me) and he replied that it “isn’t his job to inform the buyer.” He said, “Isn't your job to read what you are signing?” He will talk super fast to confuse you, so you will mindlessly sign whatever he presents. Be aware!

Michael was a great help in picking the trim package we needed, and Phil the GM was an amazing support! We could be happier with our new Honda!

Awesome!! The service was awesome as always. My service representative is always pleasant and always make sure I get the services needed for my vehicles.

LaDarrius did a great job getting a deal done for us. Great sales and service experiences there for the past 3 years.

Once I got to Honda I was well-served by my advisor and the technicians, as always. Apparently there was some sort of internet or phone issue two weeks prior to my appointment and it was very hard to secure the appointment date. Have been a customer for 25 years and bought 3 cars from them, so I am a committed Honda driver and customer. Have been driving only Hondas since 1980.

Mr. Lee was helpful and friendly. We were pleased with the service and the time it took.

Ciara is doing such an amazing job! Prices are way up thou.

I had to work this day, so I asked my boyfriend to take my vehicle to be serviced. He called me so upset about the way he was being treated. He stated the service provider never greeted him, even after he walked in and greeted the workers first. He stated the man mumbled something under his breath with the most stern unwelcoming look on his face. We usually go to Wolfchase Honda and always receives the upmost respect and friendly hellos and goodbyes. I will not visit Honda 385 ever again.

Did a good job cleaning the interior of the truck. It was extremely dirty when I first saw it. The engine bay was still pretty dirty when I finally picked the truck up. I was told it had been given a tuneup, yet the air filter and plenum had not been touched ( full of oak leaves all the way to the fender) . New pads and rotors had been installed, for which I am grateful , but the master cylinder was overflowing with brake fluid, which I had to drain off fluid to get it below the max level on the reservoir. Just makes me wonder what service the truck actually received. The truck runs and drives great and I feel was a good value for the mileage and condition.

Maybe the fastest car purchase I have ever made! The whole experience of buying a car can be a intimidating. I knew what type of car I wanted and test drove a few different Honda Accords and within an hour I walked out with the car I wanted and felt like I got a good deal on it as well. I wanted to Thank the team at AutoNation but I was in such a hurry and already had my car...I figured I would catch them later!! Lol

I went to Auto Nation Honda 385 for a oil change on my 2020 Honda Accord, I watched them service my car through the window. All the guy did was change my oil/oil filter. He did NOT check other fluids, he did NOT check my tires, he did NOT do everything else that is suppose to be included when doing an oil change. WORST SERVICE!

Service was quick and folks were nice and knowledgeable .

This is a review of the WORST AutoNation Service Department in the Mid-South Area. First you get told you don’t need an appointment on Saturday’s, takes 4 hours for the oil change, even 3rd in line. The Service Manager states that they’ve always done it, but, as a former AutoNation Service employee, this is inaccurate. Saturday’s have never been by appointment. This is the 3rd time that it’s taken 3-4 hours for just the oil change. First two had a 0700 appointment during a weekday. I will not be coming back here for service. No wonder all the previous service advisors I worked with left. The attitude of the service manager is combative and unhelpful. The service coordinators are unhelpful and apparently lie, per the service manager. Ever since Jeff Smith, Chase, Donnie, and Adam left, this place has become pathetic. Hopefully your experience will be better, but, after 3 consecutive horrible experiences, I’m not coming back.

Informed service advisor of problem from a previous diagnosis. Technician performed diagnosis and concluded battery was bad. The previous diagnosis was wiring issue. After replacing battery drove home with the same issue. Battery went bad again.

WORST customer service. I went for an oil change and they half way did that job. I have a 2020 Honda Accord still under warranty, and my car has a loud road noise. They did not even test drive it, they said "well your tires have wear". I haven't had my car a year yet.

The two times I have been there to get my car serviced I always feel welcomed and the wait is not that long good group of people

Always a great experience in dealing with sales and service department

La Darius Spencer and John Williams were the best! I would def recommend them!

This was bad experience as the manager was rude when I asked why I was charged $1,486 for some door guards, wheel locks and mudguards and said that’s their price for something which doesn’t even cost $500. He said “you should have checked it before signing” but I was told I would be getting all the accessories. This overall was a terrible experience and would never ever go back to them.

I was first in line. It took 3 hours to get an oil change

Everyone I dealt with was was extremely nice and helpful. We managed to get most of the details lined out online and the actual purchasing part was very smooth.

This was bad experience as the manager was rude when I asked why I was charged $1,486 for some door guards, wheel locks and mudguards and said that?s their price for something which doesn?t even cost $500. He said ?you should have checked it before signing? but I was told I would be getting all the accessories. This overall was a terrible experience and would never ever go back to them.

Service team was awesome and they got me in and out quickly.

Great customer service. The person at the parts department repaired my key fob for free. I took in my Pilot for an oil change and tire rotation. When they completed the work I noticed that the tires hadn't been rotated. They quickly brought the vehicle.back to the garage and rotated the wheels.

great sales representatives very informative pleasant and helpful

Service department suppose to open at 7 but didn’t answer the phone until 7:52

Reasonable price, and very friendly customer service representatives. The turnaround time was over a week, but they were upfront about that in the beginning, and they called to give me an update, which I appreciated.

Hard to do business when decisions are made 1000 miles away.

5 stars to the service department and my service advisor Josh! My pilot broke down on Monday and I took it over there Tuesday morning. Josh was honest and clear that it could take 2-3 days just to diagnose it and possibly 2 weeks to fix it. I live in TX and was just driving through to see family. He assured me they would do what they could. He called me Thursday morning (of the same week) and explained what was wrong and that he would do his best to get it back to me by the following Monday. He called later that same Thursday and told me it was ready to be picked up and was fixed!!!! THANK YOU HONDA 385 for wonderful service and excellent turn around time!

Great customer service in and out as usual

Was satisfied with the actual service work (oil change), but the customer service greeter/attendant who handled my work ticket (unfortunately I can't remember his name; Tory or Tony maybe?) was NOT at-all friendly, nor showed any interest in making me, as a customer, feel welcomed coming into their service shop. I do realize anyone can have a bad day, but does it hurt to talk and communicate?

Service department is excellent great customer service

Excellent experience at this dealership! Jason Nash was so helpful and made everything about buying our Pilot so easy! The finance manager went above and beyond to get the price we wanted! So happy with the service we received here!

I had a lot of difficulty with my service. It was supposed to be done over my vacation, but before I left I was told I would have to reschedule my appointment. I had to argue with Autonation 385 to keep my appointment. My service rep said I would be able to pay for my service online and pick up Sunday even through the service department was closed, but sales would be there. I didn't get a text or email to pay online, and I couldn't find a way to do it from their website. I called and couldn't get anyone on the phone so I left a voicemail, but it was never returned. So I had to pick up my car on Monday. When I picked it up it smelled like gas. The service was for a recall on the fuel pump, I'd figure they would make sure to clean up after the service so my car didn't smell like gas. Also, I found a bungee cord in my car that I don't own attached to the back seat. I assume that this is from the service department as it smells as well. I paid for an oil change and that part was fine.

Our experience at AutoNation Honda 385 could not have been better. We had stopped in a few days before to actually look at the Honda Pilots and our salesman, Shane Carr, was so friendly and very professional. He talked to us about the different models and we looked at both new and pre-owned cars. We planned to return a few days later after thinking about our decision. . Shane did not pressure us in any way which we greatly appreciated. When we returned, our purchase process was extremely easy, efficient, and quick. We are very happy AutoNation customers!

We were towed to this Honda dealership because it was the closest location. We were disappointed that something as straightforward as a starter could not be obtained for several days. Am wondering if our trusted auto mechanic couldn’t have done better. One would think a dealership would have standard parts readily available.

Josh Dykus Dale?s person was absolutely clueless. I had set appointment day before to test drive 2 cars. He did no preparation at all. Upon arrival said one car was not available bc he did not get from sister facility and the. At that was on his lot he had no idea where it was. We literally drove around lot clicking the car fob trying to locate it. It took 15 minutes to find it totally filthy dirty. He was the most unprofessional ill prepared sales imposter that I have ever run across and I managed a sales force of over 200 people for 10 years. After purchasing the car and car was finally through 80 checkpoint. I noticed nails in both rear tires. Soo much for thorough inspection. Josh salesman extrodinar said that the nails came from when he drove car from service bay to where I viewed at front of sales lot. Really!!! That was literally the stupidest ?excuse? I have ever heard

Staff was nice. My car was repaired as I asked and oil was changed. It was a very busy day! What upset me was I made my appointment 1 week before my 10:00 am scheduled time. And people with no appointment were signed in before me. I called about my car during the day and no answer. I finally called the sales department and asked someone to check on my car. I picked it up 15 minutes before closing. Y'all seriously need more help. I've used y'all for 15 years and I don't want to go somewhere else. The service lady was very nice, but overwhelmed.

Robert was a great salesman! He was very professional and helped us with all of our questions.

Auto Nation asked me to review their services to me. So I am. I went in for an oil change and tire rotation. The cost was $77.00 which compares to $29.00 with Mazda, although that price does not include a tire rotation. The last time I had an oil change at AutoNation as well as this time, I left and my tire pressure warning light came on. I assume this is from the rotation. However I do not understand why the tire mechanic does not simply reset the tire pressure warning light, after all they tripped it to go on. Will I return. Yes but will proceed with caution.

Quick, courteous service in a nice atmosphere.

Per Usual, my visit to AutoNation Honda 385 for a scheduled service plus other issues was EXCEPTIONAL, these guys and gals do it right. Even telling me that something THEY had suggested in a previous visit WASN'T neccessary yet - maybe next visit ! Who Does That??

I had an amazing experience at Auto Honda 385 with excellent service and a great shout out for Christopher Higgins!!

Awesome service from Josh, Doug, and Kennedy. Had an appointment for an oil change and tire rotation and was in and out in no time. The staff is always super friendly and very knowledgeable.

My representative Chris was AWESOME!

I went to Autonation Honda on Saturday, May 22nd, around 10am for an Maintenance Minder 1 (oil change and tire rotation). I was told that they were no longer accepting walk-ins and that I would need to set up an appointment. I set an appointment for the following Saturday, on May 29th. My appointment was for 12 and I arrived 15 minutes early. I arrived with my two children, a 7 and a 4 year old. I checked in with Kayce and was told that I would not only need an oil change, but also a tire rotation, a fuel system cleaner, transmission fluid flush, and wheel alignment. I was given a price and was told that it would take about 2.5 hours. I agreed and then took my little ones to the kids waiting area near sales. After about 2 hours, I decided to find Kayce to get an update on my vehicle. Before I opened my mouth, she said, “ I was just about to come and talk to you, because the technicians were unable to do the tire rotation and wheel alignment.” I asked why not and she said that I needed 4 new tires. So I have gone from a a $100 service, to a $500 service, and now a $1000 service. I agreed, and was told that it would take another hour and a half. My husband got off work at 3:00, so he was able to pick up little ones up from the dealership while I waited on my services to be completed. I didn’t leave Honda until 4:25. I was the last customer there. I was so there for almost 5 hours. That was entirely too long. Why wasn’t I told immediately when my car needed new tires? Why did I have to find Kayce to see what was going on with my car? Why do they have appointments if other patrons are placed in front of you? Customers came after me and left before me. Why did my service take so long? I will never come to this service center again. C. Ray

Excellent service and very professional and understandable help and advice!0

Chris Higgins is the best . He always make sure he take care of me and get me in and out in a timely manner 💯💯💯

Terrell Wilkerson was execellent. He made sure I received updates during my wait. He was courteous and made me comfortable. This was my first time getting an oil change with Honda and I never want to go to anyone else.

Great Job to Jay Pickens and his team always great service!!!

I have been a customer of Honda 385 for many years. We live over an hour away from the dealership but have always traveled to have them do our oil changes on our Honda Pilot. If ever we have had an issue they have immediately made it right and have been extremely concerned about our satisfaction. That being said I had the WORST experience at this dealership on May 12th. I had an 8:30am appointment for a basic oil change. I arrived at the dealership 8:15. The first thing that was strange was that there was a long line just check in. Probably 8 people waiting, i was 3 or 4 in line. The woman ahead of me was told that her car could not be ready by 2:00 when she was needing it. When it was my turn I specifically asked how long it would take because I had to travel home and had to leave by 1:30 to travel the 1.25 hours home to pick my children up from school. They assured me that it would only take 2 hours at the most to do an oil change. I had a friend pick me up and we left. I did not hear from them after 2 hours. I called after 3 hours and could not get anyone on the phone so I had my friend take me across town to check on it because I thought surely it was done. I arrive and not only is my car not complete BUT they haven't even started AND there were at least 2 cars ahead of mine. I told them to give me my keys and I left. No apology was given. I tried to call and talk to a manager but was never able to get anyone on the line. Very disappointing. Especially since we have always had such great service before. I will add that I am fully aware that everyone is understaffed and struggling to keep up. This entire situation could have been avoided with just a little bit of communication on Honda's part.

I bought my 2019 Honda brand new last year. The past 6 months, I have had to take my car in 6 times for the tire light and it?s still not fixed. It?s under warranty. The service guys don?t call with updates, don?t check for service pgks included on your car and they obviously don?t listen to your concerns. I?ve asked the to check the tire sensors 3 times. Update: got tires serviced on Thursday. Picked my car up Friday. Sunday morning.....tire light. I?ve asked to speak to a service manager service 3-5...still no response Update- talked to a new service manager. He took upon himself to make sure the car was fixed properly. Thank you sir Took my car in for a tire service yet again so I added a interior detail. Why did I do this?? They ripped my seats and gave me my car back soak and wet with more stains than it had. Once it dried the water stains left from the detail and the original stains look horrible. Needless to say it has been 2 months and I?m still waiting on my seats to be replaced. I?ve taken the car in twice so that they can get the serial numbers for the seats. DO NOT BUY FROM AUTONATION. I will never make this MISTAKE ever again. Finally... 7 wks later they replace the seat they ripped but did absolutely nothing for all of the water damage that they did to the other seats. I?m still waiting on the GM to contact me....time to get a lawyer.

SERVICE DEPARTMENT: I called to make an appointment for a recall notification service and was passed around through all of the automatic menus for 10 minutes without any success and without speaking to a single human being in service, sales, the operator, etc. This was after 8:00 am on a weekday (not a holiday). The ironic thing is that there is a recorded greeting on the menu which says, "your call is very important to us" over and over again as you start new menus. TERRIBLE!!!

Shame on you AutoNation. Brought my van to you on Monday morning for a dashboard electrical issue. You had a “technician” try to sell me a battery...You just failed to realize I had just bought a brand new one. You had it for almost 4 whole days to have a 2nd tech look at it and failed to do so... then your Service Manager Jay had the audacity to agree that it could have been the battery. Do either of you know how vehicles work?! I mean honestly!!! So I picked it up today... without anyone looking at my issue. Thanks for wasting 4 days of my time...

Great Customer Service! They take care of your car!

I will give Christopher Higgin a big 5 star because he is such a great service advisor. I love his attitude and his concern about my needs. I don't want to go to anyone else there but Christopher. He makes you feel so relax when you get there and you know that he is going to take care of all your needs before you leave. I am staying with Honda for everything from now own because of Chris. He is so respectful and he definitely has a lot of patience and his word is his bond. He won't leave you hanging and if he says that he's going to call then he haven't let me down yet. I always leave there smiling and feeling good about my vehicle. He takes time to explain everything and you can ask him anything and he will explain. He's just that good.

I have been trying to get in contact with the auto finance for a week. Every time I call they are saying they are busy. This week I’ve called 3 days in a row and no one has called me back. I get you have other customers, but the operator was rude and never expressed any concern for my matter. I’ve simply been trying to get information on my gap insurance for a vehicle previously purchased. Being short staff has nothing to do with making sure ALL customers are serviced in a timely matter.

May 11, 2021 around noon my Honda 2018 CRV had problem and was towed to for check out. When I was lead to a service advisor I was told he had a few cases he needed to take care of before he can take my case. I waited about 40 minutes and I was told I still need to wait. I waited for another 40 minutes or so, I still was not able to get a chance to create the case. At that time I tried to ask another service advisor Kayce Glover to help, she kindly helped me to create the case and the whole process took about 10 minutes. I had to wait more than one hour just for creating the case and it was a very bad experience for me. But I thank Kayce very much for her professional service and solved my long waiting for creating the case.

Good service

The service at AutoNation is always the best! They make sure my car is taken care of and that it is checked out completely. I've bought both my Honda's from AutoNation and have had them service there since purchased. I'll buy my next one there and continue servicing there - it's the best!

Always has great service!

Wonderful experience and would definitely buy from them again

This is the best car buying experience we've ever had! The Touareg was in better shape than we anticipated and they matched Carvana's offer for our trade. I would definitely buy from them again!

Didn't get a chance to purchase from them and was considering selling my car to them. But I did work with Phillip the General Manager and he was very attentive to helping me figure out what the next steps were in the process. He also was a man of his word and when he said he'd get back to me, he did. Thanks Phillip for helping me in my car selling and buying process.

The AutoNation Honda 385 offers excellent customer service. This past Saturday, Doug helped me with an oil change. I had a great experience with him, as I have with all team members!

Chris was very nice, got me in for service and was very professional. Suggestion we made on my service bil.l

I really enjoyed my experience at auto-nation. Jason from sales made everything really easy and it was a great overall experience

Had a fantastic trading and buying experience with Autonation Honda 385. Shane Carr was a true professional and a big reason for me buying my vehicle from this specific dealership. The finance manager Patrick Barnes was also very helpful and able to work on some things for us during closing. I was offered a great price for my trade in and hope to do business with this Honda dealership in the future.Thank you gentlemen I really love the New Civic Type R!

Had a terrible customer service experience the last time I visited where for no reason the staff accused me of fighting when I was just clarifying the service fee split up. Very rude! This was my first kind of experience as earlier I might have serviced 5 - 6 times and had no such experience. I liked the old staff and experience. I wish AutoNation addresses and care for better customer service. Having said, I had no issue with the technical staff or the car service.

Kasey was very knowledgeable and nice. The staff all spoke while I waited.

Our salesperson at AutoNation Honda 385 Mr Mukhtar Ali is the best! We got the equipment we wanted and Mr Ali was very patient and kind in helping us to understand the different features of our new vehicle. You won’t go wrong by visiting this dealership.

Always a pleasant experience when I take my car here for service.

Mr..Higgins was very polite and know his job I was not in the waiting for a long d period of time before Mr. Higgins came and told me my vehicle was ready.

Mr. Jody Williams was extremely helpful in finding me a good car for my needs. However, it took much longer than I expected to finally get all the paperwork done. But, I would still recommend them.

Love the associates, they are friendly and very helpful during the process of obtaining your vehicle. Will definitely return and recommend them and the location for any of you Honda purchases!

Recently had the opportunity to purchase a vehicle from Ladarrius Spencer at AutoNation Honda. This guy was a class act. He was extremely knowledgeable, professional, and courteous. My buying experience was unrushed and comfortable. Ladarrius Spencer also help do some incredible things with financing. If you are looking for a vehicle purchase you can’t go wrong with Ladarrius Spencer!

I was told that they could fix the car I was looking at and told they would call me to let me know once they were done. I was promised they would call by mid day Wednesday but I did not receive a call until the next week on a Monday that they had already sold the car. Total lack of honesty and consideration of the customer when selling the car. Overall if you are buying a used car don’t buy it from here, they consider asking about service history to be haggling and won’t do anything for you.

We received a recall notice thus took our 2019 Pilot in for service. We had already taken the Pilot in months ago for the same repair. We asked for an oil change at the same time and regular routine service and were charged accordingly. The cost of the dealership routine maintenance is so much more than our neighborhood car repair shop. We would not have taken it had we not received another notice of recall. The dealership is not in a convenient location and costs more so we wish the records of recall had been reported properly so we would have avoided the trip. Also, our other cars’ service is covered while the car is under warranty. The Pilot is not.

If you take your vehicle in to this place because THEY set the time it will be worked on a day later you call to check on your vehicle and they said it may or may not be another day or two before they can get to it. NEVER AGAIN!!!!

great time enjoyed and found the car bought at there fair price

Felt like home and thanks for seeing us through this. Loving on that Soul kia. I thank Anthony for helping us feel at home. Very professional young man. Didnt get to thank him on the day we picked up the car. Job well done.

I was not happy with the level of communication for the service center. I dropped my car off on a Monday to have the A/C fixed. I was not given any estimate on when it would be ready, but I was off work so I wasn't in a big rush. When I still hadn't heard anything by Wednesday, I finally called up to check on the status. I couldn't get my service rep, Doug, but another one assisted me and told me what was wrong and how much it would cost. She also told me she would have my rep call me when he was available. He did call me back that day to confirm the price and he told me it should be done Friday. Friday I waited and waited for a call that the car was ready, but never heard anything. I called up my rep and got voice mail. Hours later he finally called to tell me he wasn't sure of the status and he would call me back after checking with the tech....He never called me back. The next day I call again to check on the status and again was told he needed to check with the tech. Hours later with no updated. I called yet again only to be told the tech wasn't working that day and so my car wouldn't be ready until Monday and no they couldn't give me a loaner car because it was too late in the day. Monday comes and goes with me getting no response from Doug when I called. Tuesday comes and goes with no response from Doug even though I talked to another rep that said they would have Doug call me back. Wednesday finally comes and I get confirmation the car is ready for me to pick up finally (not from Doug but from another rep because I still can't reach Doug). And to top my experience off, the price for repairs was $200 over what I was quoted. Thoroughly unhappy with the service. The only reason I'm not giving it a 1 star is that the repairs at least were successful. It's just that poor communication that guarantees I'll never be using this service center again.

Car negotiations went fine. On the other side of the sale is where we have issues. I waited all day to pick up car from detailing. It was never cleaned. It is full of dog fur from the previous owner. The leather seats are a different color from dirt build up.. Paint department was not in today so there was no one to fix the parking lot dings we discussed. Someone scuffed the bumper between when we bought it and today at pick up. I really expected higher quality. I have been cleaning my SUV for the last two hours. They offered to re-do the car but why bother to when they couldn't even do it the first time? Glad I didn't buy into their maintenence plan if their detailing is this shoddy I can't imagine what mechanics is like.

I had a 7:30am appointment for an oil change and tire rotation. My car wasn?t even looked at until 8:15 and when it was done nobody told me for another 30 minutes. Additionally, I made my appointment online and entered all of the vehicle/owner information myself as it was my first time at this dealership. However, when I arrived they had the wrong customer information in the system. I have no idea how since it was my first visit to the dealership, but the service person had no idea how to fix or change it. Overall the appointment took a little over 2 hours (a lot longer than it should have), but the quality of the work done was just fine. More training and staff is needed on site to keep up with demand.

After having my Honda Odyssey for a week to fix the AC, it started blowing hot air again 5 days later. They can’t fit me in for another 10 days. It’s Mississippi and it’s hot. I have two kids to get around...not having a car again for a week or so is not an option. And they can’t even guarantee it’s covered. After paying a LOT of money (or a lot to us) 😭 Happy Mother’s Day to me...forget the trip we had planned bc now my AC is broken. Not fun with two kids and a dog. Disappointed and sad. 😔

Service center has consistent poor communication with customers. No one their to assist you upon arrival, no one to answer the phone, it is sad because it can easily be corrected. You feel like you are just in their way because they are too busy. Take a note from Sunrise GMC Collierville best service center around, I drive an extra 20 minutes just to take my car their. This location can do better.

Service was preformed as requested, car was delivered back to me cleaned, Personell at AutoNationis very friendly and helpful. the Facility is all so clean and comfortable.

Sadly the service tech cracked the head in my Pilot - while replacing gaskets. Had to rent a car as we were heading out of town. The service adviser told us to bring the receipt and they would reimburse us. After all, it was the technician’s error! This location chose to reimburse us $40 per day. We rented a 3 row SUV - same as our Pilot. Not $40 per day rental!! Shocked that Honda didn’t make things right. If your Honda needs repairs, do NOT bother with the 385 location! We’ve had to take the car back too many times after repairs. Not to mention they didn’t keep their word and reimburse us in full. Incredibly poor customer service.

Christopher Higgins was very nice and professional. All work done as asked in a reasonable length of time. Well done.

Great atmosphere and customer service. Everyone I came in contact with was very nice. My sales lady Ms. Scott was wonderful!!!

Great experience with Alicia she made the car buying experience seamless and timely.

Working with Josh our sales person was great as well as everyone we had to deal with. We had previously leased a car from them and the service had been great

Tim and Roger were so very helpful! I love my new car!

Enjoyed the whole experience. Just got wheel locks installed.

they sell cars. if you need a car, buy one here. they got a lot of cars. seems to be pretty popular, I see a lot of cars around with autonation drive out tags. probably bc they aren't rude or pushy, they just wanna sell you a car that you wanna buy, why else would you be here?

I had a very good experience with the service. Service Advisor Doug was very helpful and communicated with me in every step giving all the details and was very thorough. He helped to arrange a rental car also when he felt that my car could not be returned by the end of the day. Over all very good experience and I am happy with the service.

Recall notice said the fix would take one half hour. At Autonation it took two and a half hours. No one bothered to come to the waiting room to advise me of the delay. I NOTICED my car waiting and I WENT to the service tech to inquire. Not satisfied with the service this time. Michael Roberts

The service department gave me different quotes for the same service. They took seven hours to install roof rails and crossbars for a brand new vehicle purchased at their property, with parts purchased from their parts department. The service rep was rude. They brought back the car after six hours with installation tools still on the roof of the vehicle. There were missing parts that they were not aware of until I pointed it out. There were visible oil stains on the chairs of the new vehicle after they installed the crossbars and roof rails. I thought that was not acceptable and I went to talk to the gentleman who was in the office that had Service Director on the door. The gentleman In the office did not seem bothered about that level of service. I bought the brand new car from AutoNation for my first time, and It’s gonna be my last time. If you buy from them, Jason Nash is a stand up gentleman. I will have my vehicle serviced somewhere else and would recommend you buy elsewhere and get service elsewhere.

Excellent from start to finish. Easiest, most pleasant vehicle purchase experience to date!!

If you have an option please consider Buying your vehicle somewhere else. My sales rep, Jason Nash, was exceptional. However the service department is horrendous. There are no words to express how horrible Auto Nation 385 service department is when it comes to after sales service. I received different B quotes for the same service by different service reps, visible oil stains on the chairs of a brand new vehicle after the service. Rude service rep (Chris Higgins), installation tools were still on the roof of the vehicle after the installation and delivery. Overall, if there was a zero for the service department I would NOT even give them a zero rating. HORRIBLE service after sales.

Automation Honda 385 Rocks! Had the pleasure of being assisted by Antoine Price a highly recommendable sales associate, he got me in the vehicle that I loved! He was very knowledgeable with all the features and technology of the vehicle! He has even gone above and beyond with making sure I still love the vehicle after the sale! 5 Stars goes to Mr. Price!!

Friendly helpful staff good place to do business

the worst experience I have had. this dealership is a disaster. I will not return to this dealership for auto repairs or purchase another Honda.

Friendly and efficient! Always take my cars to them since they’re the experts!

I went in on Tuesday April 27/2021 for an oil change and my service advisor Mr. Chris Higgins greeted me and took really good care of me ! Mr. Higgins is the reason I’ll continue to let Honda 385 service my car 🥰 Mr Chris gets a 100 !!

Horrible service. Never get the tech I make An appointment with. Wait time over 5 hours only to find out the agent, Kacey, left while I’m waiting. She did not explain what was wrong so someone could fill in. And she was nowhere to be found for over an hour. When I spoke to manager, Jay, he acted sympathetic but would not offer anything for the inconvenience. He said I received a discount which wasn’t true. I received a few dollars off my air conditioner charge because the system cost was less than I was quoted. That has nothing to do when discounting me for the inconvenience and time and income I lost from work. Absolutely unacceptable! Unfortunately they are the only Honda dealer nearby but at this rate it might be better to go farther out to another location for better service. DO NOT GO HERE!

Awesome!

Great customer service. Great selection.

Terrell is an awesome service advisor. The team was very busy when I came for service, but Terrell and his peers handled it like true service professionals!

My first car purchase by myself and Tim Dacus was very helpful, knowledgeable, and professional. He did everything I asked and did it in the time frame he promised.

Copy Great buying experience. Our sales associate Jody was nice, not pushy and was very knowledgeable about the car I wanted and made recommendations also. I test drive a hybrid CRV and love it. I would recommend Jody for your car buying experience!

AutoNation Honda 385 is always professional.and has great customer service.

I originally visited as a walk-in arriving a 8:25am, Cecelia was my representative. She told me the wait time was 2-3 hours. I later found out if you leave your car the people who wait for their car are serviced first. After 3 hours I could not get Cecelia to answer the phone. I then got the Service manager on the phone around 2:00pm to find out my car still had not been serviced. I made an appointment for the next week. I arrived 10 minutes before my appointment. I was told the wait time was 2 hours. I actually waited 4 hours to see my car just sitting. i checked on the status, my representative was at lunch and there was no update on my car, when in fact it was finished. The representative that assisted me could not find my car key because it was not tagged, making the wait another 25 minutes. If you make an appointment why is there still a first come first serve policy. I will not recommend the service department for vehicle service.

Chris provided excellent customer service. Was extremely polite and professional. I was also given a ride to the ATM. AutoNation has great employees who aim to please the customer.

Good sevice

I will not go over there again.

Great buying experience. Our sales associate Jody was nice, not pushy and was very knowledgeable about the car I wanted and made recommendations also. I test drive a hybrid CRV and love it. I would recommend Jody for your car buying experience!

The job performed on my vehicle was quick and very professional. I was very satisfied with their work, and would recommend Honda AutoNation to everyone.

arrived on time. An agent welcomed me and got me set up to get my car in line for repairs. Hw was very friendly and explained to me what needed to be done. I was surprise and how soon he came into the waiting room telling me my car was ready for me to drive it out.

Great dealership and great customer service. I went in to get a faulty headlight replaced under warranty and they were very accommodating. Thank you for the great service.

They were friendly, courteous and timely

Decided to go with a 2021 Honda Accord and Jody made it a breeze, he worked with me and even followed up after. Highly recommend the car is amazing and the team is great

Terrell Wilkerson gave an excelent service would recommand him.

This has to be the absolute WORST CUSTOMER SERVICE EVER! The service department has my vehicle for over a week for n oil change and to heck the transmission (shifting incorrectly at 26k miles) I, haven’t heard from them and the won’t answer the phone when called. I’m NEVER taking a vehicle of mine there again and I warn everyone else to NOT bring their vehicle either!

Great place to shop for a Honda, Great customer service.

Interest rates too high but overall great service job well done

They always take great care of my Honda here. I never have any issues with the Service Department and they are usually timely and extremely courteous!

Friendly staff, fast service. I left feeling confident that my car was taken care of properly. Ask for Ciara Ginet...she’s the absolute best!

The professionalism of our sales person, Larry Brewer. He took the time to answer our questions. He wanted to make sure we were satisfied with our new car and that we had a good understanding of all our 2021 CR-V offers. We’re very pleased with our car and with your dealership.

Thank you for the usual fabulous service. I just had a normal maintenance check up. Always a pleasure!!!

My service advisor was Terrell. He was excellent, kept me informed of the cost and progress. The needed work was accomplished quickly and the car was returned to me clean and ready to go. Thanks HONDA 385

My service was fast and efficient. My service rep was very new and easy to deal with. Avery nice man

Jody Williams is very informative and made me feel comfortable. Whole staff was nice. Very inviting. Thanks 😊

Jason White was my salesman and will definitely be the guy I go see when I’m ready for my next car. Great experience and great customer service. Also huge selection of vehicles to choose from!!

Great salesman to work with. He reached out many times to make sure all of my questions were answered. He had the car and paperwork ready when I arrived. The store is nice, new and clean. I would recommend AutoNation Honda 385 to everyone.

Great car buying experience! Jody was very helpful!

I really love my Honda Civic! I feel like my sales experience could have been a lot better if I had a better sales person other than Robert. He showed no interest in being a salesman at all and really didn't seem to care about me as a customer. My experience would have been 5 stars if not for the salesman.

I went in for an oil change and tire rotation. Got me in fast and did a good job.

Artrienna was just extremely excellent!!!!!

Excellent

I would not recommend this location at all, 😞

I have been a loyal customer since 2002 when they were named Dobbs Honda. Until the last 2 warranty repairs I have received excellent service. The last 2 trips the service advisors do not tell the truth and one does not know a transmission from a transfer case. The once excellent service area people have left. Avoid this place. The most annoying problem they will not return your calls.

The experience was wonderful. Highly recommend this dealership.

Always great service.

Staff was very prompt and professional. Secured my out of town car on Saturday. Car was delivered and paper work completed the following Wednesday. I would definitely recommend this dealership.

Everything was great but the wait time... I liked the service advisor she really took care of me....

Ciara is a great service advisor. She was patient and explained the work that needed to be done on my vehicle. Great customer service.

Went there for 90K tuneup, brakes and oil change with Mobil one. Because of Covid-19, I did my own oil change recently and found a Napa oil filter on my Accord - rated for 3,000 to 5,000 miles. The Honda oil filter is rated for 10,000 miles. The Mobil one is rated for more than 10,000 miles. Why is a Honda dealership not using Honda parts? Common sense is I would have paid more for the better oil filter given I paid more for the oil.

Great service and I love Ms. White and Mr. Tyler!!

Alicia White was a great saleswoman and very informative. The rest of the staff were also very helpful and friendly. I purchased a new accord and do not regret it. Everyone in the dealership has a Honda and they all share their experience as well. Will recommend

What an awesome place to buy a car! Thank you so much Jalen and Brandon for all your help!

Very happy with customer service and speed.

Knowledgeable customer service reps. Great service!

AutoNation Honda was an amazing place to shop for my 3rd new Honda. I visited the website, and picked out a couple of vehicles that caught my attention, so they knew exactly what I was interested in, before I even arrived! My salesman, Antonie Price, had my online favorites sitting right out front, ready for me to test drive! Now, I’m the owner of a new CR-V! Thanks again, AutoNation Honda!! I’ll be telling everyone I know to make their next vehicle purchase @AutoNation Honda!

l like to thank @AutoNation Honda 385 for my purchase on my 2019 Honda Ridgeline. Thank Mrs. Atrienne Scott and staff. I really enjoying my new truck.

My first experience getting my car serviced was much better compared to my most recent visit. It was completely free for an oil change and tire rotation per my pre-purchased maintenence plan when I came the first time but it was $38 this time ($29.99 tire rotation and $5 ?miscellaneous fee?). There was also oil smudged all over the panel on my driver side door and steering wheel. Not sure what changed in my plan from September to March.

Overall, I was satisfied with the sales rep I bought the car from. However, I was not happy that I paid for appearance and windshield protection and the tire and wheel protection without it being brought to my attention. I was pretty clear in my meeting with Brandon Levston that I wanted no extra coverage or warrenties and I declined them all. However, I unwittingly paid for the extra protection and could not get a refund for the appearance protection afterwards. I will likely not need appearance protection since I am the only one that rides in the vehicle and keep it parked in a garage. I was refunded for the tire and wheel protection but feeled ripped off for not being able to get a refund on the appearance protection as well. I paid over $40k for the truck, so you would think I could get a $509 refund. My bad for not looking over the documentation close enough as I was writing the check. Lesson learned......

I had a very pleasant experience at AutoNation Honda 385 dealership. From the receptionist to the sales person...everything was GREAT!👍🏽👍🏽

Excellent Customer service!!! Outstanding!!!

We have to give Autonation Honda on Hackscross just ONE star in re yesterday’s (03/31/2021) appointment: My wife made an appointment, but had to wait an inordinate amount of time, just to end up leaving the car there. They seemed exceptionally disorganized on yesterday. I am happy that they were busy on yesterday, BUT, I am very unhappy that they lost our keys——which lead to an even more prolonged wait! They even looked in the garbage can! That is irrefutably unacceptable!! My wife is VERY disappointed!!

Very professional, didn't hassle us to buy the car like other dealerships. The team answered all of our questions and have checked in on our vehicle since the purchase.

Christopher Higgins is an excellent representative. He always treats me with kindness and respect. He gives great service.

😊

I hadn't bought a new car in 14 years and was dreading being pressured by a salesperson. However, Michelle Renfroe was most helpful and personable, and she didn't pressure me. I am enjoying my new Honda Civic, and the car buying experience was very pleasant. Thanks to Michelle and Tim for your help.

Our best car buying experience ever! Everyone at AutoNation was kind, helpful and straightforward. We love our new Honda Pilot!

Jody was so friendly and helpful I loveeeeeee my car !!!!

On March 20, 2021 I was on the expressway and my tire pressure light came on . My husband came home and checked my tires then went to put air in them and reset my car . I was headed out and my tire pressure light came on again so I took it to Honda 385 and pulled in to the service area . A young man came over and I explained everything to him and asked him if there was any way He could take my car back . He went and spoke to the General Manager and came back and said the manager said no because they close at 4 o’clock. I said but it’s only 10 after 3 and I wouldn’t have come all this way if the situation had been corrected the first time but the manager said no again . As I was leaving a man came in and complained about his battery . The service advisor (a lady ) asked if he had an appointment he said no and the advisor said “we’ll get you taken care of “ . That made me angry and I stated as much by saying I could have a blowout and you send me on my way but this ma comes in and you’re going to take care of him and it’s after 3:30 . So she said we don’t have to take his car back to the Bay Area but we would have to take your car back . Do I pulled my car around front and went back inside and sat at the high stool area to look out at the Bay Area and they pulled his van back and fixed the battery so I brought that to their attention they made another excuse. Do I came in on Monday and a Mr. Chris Higgins took GREAT CARE OF ME ! Thanks Mr. Higgins your customer service skills are 100% ! If not for Mr. Higgins I would NOT GO BACK TO Honda 385 and I will NOT purchase another car from them .

Terrell was on top of it from the start. He was very professional, efficient, and likable.

Alicia White did any and everything I asked of her during my process including searching for the vehicle I wanted at another location. she made purchasing a car very easy. The entire staff was friendly and professional.

Alicia White is the best; she made my process easy and fast. She even searched for the car I wanted at other locations and made sure the car was delivered to me. The entire staff was friendly and professional.

My service adviser Terrell Wilkerson is always professional and helpful. I had a wonderful experience as always.

Shane & Roger were great!

Michelle is WONDERFUL! We have been returning customers of hers for roughly seven years. I highly recommend!

This was one of the worst experiences at Honda..The day before I went to Honda for oil change and tire rotation which should have included the multi check. However the next day my car did not start although they indicated in writing the battery was good. When I contacted the service advisor of my concerns she told me to come in asap. One of the technicians indicated they did I visual check. The same device they used to give me details about my low voltage battery is the same one they should have used during my oil change visit. That would have given me additional time to shop around for a more affordable battery with warranty, but since it was the weekend and choices were limited due to time restraints, I had to purchase through Honda. The battery should have been at no charge to me as well as free installation. I am.kind of unsure now if my tires were rotated as well as other service options that were selected as good...Its unfortunate that you have to remain diligent when putting your car dealerships hands.Since I am the customer who experienced terrible customer service care on my vehicle it seems like someone should be contacting me especially since I have spent nearly $200 for oil change, tire rotation and new battery ?? Really??

Just picked up my dream car, a 2021 Honda Accord Sport 1.5 T in Red! I have to give a major shoutout to God, who held it down & told me yes for what I wanted, & my favorite person at the entire dealership, the G.O.A.T, the top-tier of all, Alicia White! If you want a car and someone who will get the job done, then ASK FOR ALICIA!!!

Great service and fast. In and out with no issues. They even washed my vehicle.

I’ve always had excellent service there.

Very personable experience

Love my new car (Honda Accord). The perfect color (blue). My salesman Jason White was very nice in helping me decide what vehicle to get. Thanks a lot to Mr. Williams.

The service was amazing

Don’t take your car here! My paint was damaged when I came here only for an oil change! Mind you this is the second time! They also damaged my brand new vehicle when I purchased it! I think I’m officially done with this location! I will definitely be going to Covington pike or wolf chase from now on! They literally suck and are inexperienced!

I had the worst service experience. I had a 9:30 A.M. appointment for a recall on a 2018 Honda Accord Sport. The salesperson tried to charge me over $500 worth of unwanted services. The car only has 19000 miles on it. The salesperson that waited on me quit during her shift, therefore, I did not get out of the dealership until after 12:00 P.M. I had to drive an hour and a half to make it there before 9:30. It was useless to have an appointment.

I think price is too high for services. My sister has a Ford F-150 dual cab that only cost $48.00 for oil change and tire rotation. And she has had every service done by them since she purchased it in 2015. I almost bought a Ford and have been regretting my decision. Have had several Honda automobiles and two Toyota?s. Toyota was my intention and am probably going to trade this vehicle soon. Service person was great. No complaints with her. Buying experience was difficult and now the cost of 1st service(routine) expense is not what expected. Thank God I had a $20 off coupon for oil change.

Wonderful service advisor. Always has been very helpful

I liked how I had an appointment and they went right to work very polite and did they job in a timely manner good sitting area and made you feel comfortable everyone wore mask or face shields and I will be going back

Be honest and tell customer that the service department adds additional items to your service request without your authorization. I had my oil changed and brakesp worked on, the dealership added an oil additive ($18.99), plus some stop squeal to the brake pads ($8.99) to my service request but did not ask or tell me they were going to do it.

I had my oil changed and brakes repaired. The servife department added an oil additive ($18.99) and stop squeal to the brake pads ($8.99). I was not informed or asked if I wanted the oil additive. If brakes are reworked properly there is no need to add stop squeal, the brake pads are new and the drums have just been turned. Thisnisnjust another way they CHEAT you out of money. STAY AWAY FROM THESE CROOKS

I had a good visit with Autonation Honda. They performed a safety recall, rotated my tires and did a four wheel alignment. Service Representative Emily was friendly and helpful. Nice waiting area. Work was performed to my expectation.

I made an appointment for a specific time to see a specific vehicle. We arrived 10 minutes early for the appointment and checked in. I met Atrienne who had another employee go and get the vehicle for us to look at. We waited for 20 minutes while the employee looked for the vehicle. Finally the employee returned and said the vehicle was on a "racking service." We asked what that was because he didn't explain further. He said the van "was taken for service." Again, we had to ask if he knew how long until the vehicle would be available. He then said "probably an hour or two." He offered no apology for this gigantic waste of time or explanation for the lack of oversight, instead he said, "we really don't know when service is going to come and take them. They just take them when they are ready." At this point I lost my patience and thanked the employee for the huge waste of time, to this, the employee responded "well it's not my fault." The lack of responsibility this employee had for the problem was impressive; not apologizing for the issue, not empathizing with the wasted time, not explaining the cause without us stringing it out of him. At this, I said "well you should go and tell the person who IS responsible then, I'm sure you will." Overall our experience was a total bust, a true waste of time and energy. I can't recommend this dealership. This sort of issue is due to a systemic process and could happen to any unlucky customer but was made worse by our interaction with the novice employee who was unable to explain, empathize, or take a shred of responsibility for our terrible experience at AutoNation Honda 385.

Arrived here at 8am on 3/18/21 for what I thought was an scheduled appointment. Got out the car. Older gentleman told me to go inside and speak with an advisor. Walked in. One advisor looked at me dead in my face and walked off. I went to the next advisor and he stated that he was still setting up his computer. Boo.....at this point I'm frustrated. Walked to the Service Manager's desk. He escorted me to the gentleman that was just sitting there. Not doing any work- just sitting. So Ciara Gnit had horrible body language. Like I disturbed his day. I walked out. Drove 10 miles away to Take 5

Fast service and great customer service.

I had such an amazing experience at AutoNation Honda 385! My salesperson Tim made sure I was taken care of and made sure I got an amazing deal. I’m forever thankful for Tim.

Chris Higgins always provides exceptional customer service. I would recommend Honda385 of you are in search of your new vehicle and to service your current Honda vehicle.

Terrific, prompt service. Always available to answer questions, and always reaching out to make sure they answer every question.,

Took car in for Safety Recalls. In the process of replacing the Power window switch (7441D2) they broke my inside door trim. Now my arm rest falls off every time you close the door. While there I asked them to Please remove and replace one screw under the hood to my Mass air flow sensor that was stripped... They did not do the job but charged me $185. I also asked for some prices on some replacement body parts... only got half of what I asked for. The man who was supposed to be my contact in the service department would NEVER call me back. I know my car is 14 years old and has 288,000 miles on it, But it is paid for and runs like a champ. But I felt like this service department saw my old car and thought "He has gotten his money out of it, so we don't care!" I wouldn't take my car here ever again! Nor do I recommend anyone else to either.

Nice N friendly staff, salesman Mr. Tim D.took great care of me from start to finish. Great communication N service 👏👌🏻

I visited AutoNation Honda 385 on on 3/18/21 for what I thought was an appointment at 8am. Got there at 8 am on the dot. pulled in. older gentleman asked me my name for appointment. gave him my name. told me to see another advisor. walk in. step to the side. one advisor looks directly at me and walks off. goes to another desk. he says my system is not up. baby it 8 am. so I walk to the service managers office and asks for help. he walks to a perso. that was sitting there the entire time I was waiting for help and showed no concern or customer service Ciara Ginet. the service manager asks her to assist me. her body language was no negative. at this point I just walked out. I drove 10 miles out the way to Take 5 on Summer Ave where I was done within 30 minutes. the gm walked to my vehicle soon as I arrived and customer service was excellent. I mean. if you don't want to work today. don't come in. it's plenty people looking for jobs that fill your seats. just saying.....

Work completed timely with excellent customer service,

I had the best experience ever at AutoNation Honda 385! My salesmen Jody was very nice! He ensured that I would drive off that lot in the Honda Accord that I’ve always dreamt of having! Since then, I’ve recommended so many people to come see him. Also, Roger was great as well! He found the best deal possible for me! I enjoyed my experience! Jody & Roger were the best! Their customer service was outstanding! If you have always wanted a Honda, please go to AutoNation 385 & ask for them! Tell them Kayla sent you!

They were great to work with- it was super easy and quick and I got a great deal and great rate!

Terrell Wilkerson, my Service Advisor, was awesome & I was not there that long (walk-in) for an oil change and alignment. I had a great experience.

Everyone we came in contact with were very polite

I had a great experience at Honda 385 this past weekend! Kayce and Jay in the Service Department were awesome! I loved the text feature that Kayce used to communicate with me what would be beneficial for my vehicle and why, and then asked if I wanted to proceed. Very positive experience!

My car was left dirtier than it was when I arrived for service. Otherwise, it was fine.

Terrell in the service department rocks. AutoNation has set its standard equal to the airline industry. No problems, until you let the government get involved.

The ONLY reason I keep coming back is TERRELL, because he is always professional, friendly and a good guy to talk to! I always wait for my car and no matter how long it takes(usually very quick)he always checks on me and gives details of whats going on! I live an hour away from this dealership and could go to 2 different dealerships which is closer, but I don't because TERRELL always takes care of me! TERRELL is the kind of employee that you would follow if he were to go to another dealership! Always incredible service 5 STAR!!!!!!!

Rep was really nice and kept me updated on my cars service time

Ms Kayce was very helpful and answered all my questions she made me very welcomed it was my first time visiting this location

Very good experience! Love my CR-V!

Jody Williams was a awesome sales representative. I told him exactly what I was looking for and after work I purchased my new Honda CRV. The customer service was outstanding 👏. I would definitely shop with Auto Nation in the future.😎

Took my 07 Honda Fit in for a safety recall. Asked them to please fix some small things and get some prices for replacement parts... They had the car for a solid week, and the man who was supposed to call me with the prices and updates never did... I called EVERYDAY and either he wasn’t there or he would “Call me back”... Finally go to pick the car up and was charged $185 for them to “look” at the car and did NO REPAIRS... also they left my rear passenger window down and it rained and the back seat and floor is flooded..one of the recalls was for the window motor, and they did not put my door back together correctly and left screws laying in the floor and the arm rests hanging off.. I love my little Honda, but I would not EVER take a car here AGAIN! Worst customer service I have Ever had from a car dealer service center.

My service rep Chris was amazing. Everything waa done with a spirit of excellence. This waa my second visit and I am pleased

Really Like my New service person, very nice and attentive

I scheduled an appointment to have several recalls and service done on my vehicle. The service rep said when I arrived that it would take 5-6 hours to complete. I was planning on waiting for the service and told him this, and it in the comments when I scheduled the service online. While waiting the first 45 minutes, I noticed that my vehicle never entered the shop. After 5 hours, I noticed that my car was not in the shop and was in the parking lot. I went to find my service representative to pick up my car because I thought it was done. He told me it wasn’t ready. I asked why it was in the parking lot, as I could see it from where we were talking. In the five hours from the start of my appointment, NOTHING had been completed on my vehicle. Even if they had started at the moment, they wouldn’t have completed my vehicle by the end of the day.

5 stars, but when I get my car serviced, Mr. Adam makes sure it get washed, so I was a little hurt when she came back dirty.

They did a great job on my car. While I was waiting i was in a very comfortable place and I could actually look thru a window as they work on my car, assuring me that the job was getting done.

My advisor was very nice . She explain the price, and work performed on my vehicle.

Always have a good experience all around

The staff Chris is always professional and courteous.

Great experience. Very friendly staff. I highly recommend this Honda dealership.

Great service, nice staff friendly staff.

Great people, took care of my needs straight away!

Made appt for recall decided to get oil change and rotate tires after 2 hours told me almost done but got to come back for recall charged me $190 for oil change and rotate . Way too much. No apology for driving to Memphis and waiting 2 hours and being told come back. When made appt told her why the appointment.Could have got rotate done at Gateway in Southaven for free. They did not top off any fluids like any oil change in Southaven would have done for a max $70. Did not reset tire light after rotate. So now I have a light on. Did away with complimentary car wash not even vacuumed.Stay away from this place at all cost. Says call General manager but no answer.

Good professional service

Good service and courteous personnel.

Made sev appointments for a recall but had to reschedule by of weather. Got there after 2and a half hours said got to come back for recall no parts. Said already started on oil change. Said need $1300 brakes on car with 40k miles on. Paid $190 for oil change and rotate tires. Took 3 hours. Could have had done in Ms half the time and cheaper. Did not top off other fluids and tire light is on. Took it straight to a mechanic in Southaven Huge waste of time. No car wash but could have vacuumed. Why make an appointment for something you can’t do?

Service was excellent! I bring all three of my vehicles here and I'm always satisfied with the service and quality of work.

Jason White was so patient and thorough while we looked over a 2021 Honda Odyssey. We ended up buying the Odyssey and are very happy with our purchase. Jason spent a good deal of time going over all the bells and whistles and I was so appreciative.

$100 for an oil change and tire rotation...way to much for this service. $30 to rotate tires...never again. Also made and appointment at 730am and told the service writer I needed to pick up by 1230. Never got a call, called the service writer and never got return call. Finally got a call as I was pulling into the parking lot. Sounds like it wasn’t even started on until later in the morning. I missed getting to work on time for this nonsense.

In and out so fast. It was great. Terrell was very helpful

Since the purchase of my 2012 Honda Accord in 2011, I have only taken it back to the dealership for service. Honda 385 Service Tech Chris Higgins as well as the others Service Reps are very courteous.

Chris Higgins service adviser is awesome!!! Always a great attitude and friendly service

Ms. Alicia White was wonderful! She did everything possible to make the sale a positive experience for my daughter who purchased her first car.

Best service you can get ! I highly recommend this place for any car related services

My sales rep, Tim, made my buying experience easy! I was not sure which car I wanted to purchase when I called him up. (Decided on a beautiful new CRV.) He sent me many different options according to what I could afford and explained each one clearly. Due to my schedule, I had very little time to spend at the dealership, so he made everything efficient and timely. Would definitely send my friends and others to AutoNation. Ask for Tim!

We are so pleased with the service. We have purchased many vehicles through them. The service department has always been courteous.

This dealership service department is amazing! Fast, friendly, & affordable. I really appreciated seeing all staff and customers wearing mask, as well as the safety measures put in place for COVID-19. If you’re in need of service please see Kasey she’s the sweetest!

Kacye was very polite and pleasant. She took care of everything and it only took and hour and I was back on the road again.

Great customer service and Antoine was a very patient and experienced salesman.

The appearance protection plan is garbage. You won’t see any scratches fixed, unless they are caused by acid rain, bird poop, bugs/insects, tree sap, industrial fallout, etc We also had a bad buying experience. I don’t recommend this dealership and won’t buy another car from them.

Adam is excellent! He always takes great care of my needs

Every time I arrived at AutoNation Honda 385 Gentleman Raven always opens the door for me with such a lovely smile. And Service Advisor Terrell Wilkerson give me the most outstanding service and full details on everything!

I will always bring my vehicle to 385 Honda and to Terrell Wilkerson Service Advisor. My experience is always excellent and I'm always happy with the professionalism. I trust Terrell and Honda 385 with my vehicle.

They will get as much out of you as they can. Be prepared with research. They add things to the car like tint, and door edge guards, and crank up the price far beyond the value. They are watching for vulnerabilities. For me, it was my wife and daughter being emotionally tied to the vehicle we test drove because it was my daughters first car. They got me for about $800 over sticker. I have purchased around 15 new cars over the past 12 years, and have never felt so disgusted after a purchase. 10/10 would not recommend.

Won?t be coming back except for recall notices. Not after a $20 oil additive charge for what should have been a normal oil/filter change

Fast professional service and very focused on customer experience! We will continue to use them for service and recommend to friends and family!

I was pleased with this visit . Emily was very friendly, helpful, and knowledgeable. Dropped my car off at 8 am and picked it up by noon with the issue resolved. We are pleased!

Their service department, acted very responcibly , when I brought my Civic type R in to fix the brakes finding only a small pebble lodged in the brakes. The service writer called me back to pickup my car, smiling and handing me the offending pebble. It’s refreshing to know their service department actually had my back, in a situation they could have taken advantage of. Thanks guys

Service was great and quick. They recommended an air filter in the near future but not needed at this time.😊

The team at AutoNation Honda did a great job when I needed a new spare key made for my Honda CRV. I was greeted warmly and the socially distanced waiting area was comfortable. When the key was complete, they made sure it worked to my satisfaction. Thank you!

Spent 2 hours for a tire rotation and balance and when I asked how much longer it would be I was asked if I had the key. I told her it was in the cup holder and realized that my car hadn’t even been looked at yet...after 2 hours. I asked her and she said they are just getting a chance to look at it. I got my keys and left. If you have an appt and they know it’s gonna take that long to get to your car then they should give you that information when you check in. Complete waste of my time.

Go elsewhere for service. I have a warranty paint issue. I brought it on on October 12th for them to take pictures and despite weekly calls to follow up, still not resolved. The “only” person who can help me, Bob, is never available, sick, on vacation, etc. and apparently doesn’t return phone calls when and if they are ever in the office. Nothing but the run around.

The staff is friendly, personable, and most of all giving you 100% in each and every interaction in person and over the phone.

AutoNation 385 is a superior, professional dealership which customizes its operations according to each customer's individual specifications.

Polite, efficient service.

Excellent service with this dealership . They go above and beyond to take care of you Highly recommend them

Adam did a outstanding job, service was prompt and great. Will come come back for service next time.

Terrell was awesome and I plan on working with him on the future.

I brought my Civic in for an oil change. The AutoNation guys found during their inspection that the brake rotors needed to be turned. My service advisor left me a message saying they could complete the work in about 90 minutes he just needed the OK. That's where things started downhill ... I attempted to return his call within 20 minutes but was not able to reach him. I was finally able to work my way through the phone tree to get to a Service Dept. person and let them know that I wanted the brake work done. Two hours later no word from anyone so I stopped by to see how much longer. Not only had they not started, it would be another hour before they could get to my car -- the service advisor said it was because of the delay from hearing me -- a three hour delay because of 20 minutes and him not answering his phone!? I did not have two more hours to wait for the work and made an appointment to have the brake work done the next week. I had an appointment at 9:30 a.m. and my new service advisor thought the work would be done around 1:00 p.m. By 1:30 I had not heard from anyone so I worked my way through the phone system to my service advisor and was told it would be two hours before they would be done -- they were just starting to evaluate if the service (that was recommended by them the week before) was needed -- what!? When I asked why the delay I was told it was because of people waiting. I talked to the Assistant Service Manager and expressed my displeasure at the ridiculous amount of time this was taking to do this. He offered to drive the car to me -- hopefully that same day or in the morning. When the Service Advisor called me to say the work had been done he said the car would be dropped off after the morning rush. No word again by noon the next day, so I call back and work my way through the phone system and get the Service Manager. When I asked when I was going to get my car, he didn't know I wanted it back in the morning -- what!? The whole problem with understanding what needed to be done -- he said the appointment system doesn't talk to the work order system. I gave them the date of my original visit when all this came up, so even if their systems aren't integrated they had the info they needed already (and don't complain to your customers about your computer system problems). Both of these service visits were on my days off ... sitting around waiting on these guys to do what they said they would do is not how I wanted to spend my vacation days. All this to say, the AutoNation 385 service department is not worth the hassle. There are many other places to take your car that can do the work and actually have some idea of when it will be done and have some common sense about how to handle their customers. I talked to two other customers waiting for the service guys that overheard my discussions with the managers and they had similar stories of promised times not being anywhere near what actually happened. If I had done this to one of my customers, my boss would have my head!

Excellent service! I got my oil changed and the service man was very nice.

I've purchased 2 vehicles from this establishment. Each time, I've had my car serviced it has always been a good service. I enjoy the guys I have dealt with personally when dropping my vehicle off has been Mr. Chris and Mr. Terrell...they are great! A company is only as good as it's staff! Remember that Auto Nation. Customer service plays a major key role in any business. Thank you to each person that works at 385. I appreciate each of you.

DANNY WAS GREAT, ADVISED ME ON WHAT I SHOULD HAVE DONE.

Today I went in to get new tires and an alignment, I informed Chris that I had an doctor appointment that afternoon. He made sure I got there on time and picked up. When I returned my car was ready and running great! GREAT CUSTOMER SERVICE AND CARE!!!

Very nice. Chris Higgin, Service advisor is great.

I have been a loyal Honda owner for decades but I am so unhappy with my recent 2020 Honda Odyssey purchase and the customer service (or lack thereof) from the Honda 385 in Memphis, TN. Currently going above or outside of those at this location to get my recalls fixed, oil changed and maintenance light turned off, and the ENTIRE navigation screen and DVD player that has not worked in MONTHS (we came in with an appointment to have these things handled in September and left after 8 hours with nothing accomplished). I had to reach out to the Service manager, Robert Guiseppe, after they said they would contact us (a replacement rear view screen needed to be ordered apparently-SO NO FUNCTIONING SCREEN/DVD IN OUR VEHICLE OR RECALLS FIXED ALL THIS TIME!), and still nothing has been taken care of to fix my vehicle as of this message. I called the GM, Jeff Smith, and not even a return call. I am so dissatisfied and cannot believe the $40,000 vehicle we bought has not worked the way it is supposed to in MONTHS and the customer service at this location has been awful. My father in law purchased a van here before us and NEVER again by either of us and we will tell everyone we know to steer very clear of this dealership-especially the service department!

Everything at the facility was very clean and organized. I?ve used this dealership several times and it has always been the detailed. The employees have always been well informed and pilot.

Great Customer Service and Care! Today I purchased new tires and got an alignment, informed Chris that I had a doctor appointment, he made sure I got there on time and was picked up in a timely manner. When I returned my car was ready and it rides great!

Outstanding as always, prompt, courteous, and reliable. Anthony went out of his way to answer all my questions.

Awesome experience! Chris and Kennedy were so helpful when I went in to get my car serviced. I made an appointment online for an oil change and tire rotation. I was in and out within an hour. I?ll definitely schedule my appointments online for future services.

My advisor of over 14 years recently retired. A new advisor assisted with the same courtesy. I dropped in Friday 12/18 afternoon without an appointment. Only requested oil change. Upon checkout the total was $85.96. I though, boy have they raised their prices. I had a transmission service performed at AutoNation this past August and at checkout was told that I needed the service. Other recommendations were made for an additional $750. I purchased my Civic brand new and have kept up with routine maintenance and break pads. The previous advisor would always wash the outside of the car. At home I reviewed my invoice and “oil treatment” was added without my request or knowledge of the service. AutoNation Honda 385 might have lost a loyal customer.

It is always a great experience. My service advisor is always knowledgeable and very professional.

I was pleased with the service and the time it took to complete it

It's always a great experience when getting my car serviced here. Christopher Higgins was such a great advisor and gave exceptional customer service!

Excellent service, everyone was nice and friendly , would recommend it to all my friends , have been driving Hondas for years

Oh I love my passport I?m happy oh I bought my daughter one in May Honda Civic ,so now my time love my passport drive of a awaken dream mines all mine yuuup.

We have always had very good service at Auto Nation Honda. We usually use Adam in the service department. He’s upfront and makes sure everything is done correctly. The oil changes and tire rotations are the same price, if not cheaper, than Jiffy Lube and done much better (I’ve never had an oil cap left off or incorrect fluids placed in the wrong place at Auto Nation like I have had at retail places). We also bought our Honda Pilot there in 2018 from Anthony. He’s a great salesman and has been so patient in helping us look for a new vehicle. I give them 10 out of 10.

Great Price, Great experience! I'll keep coming back!

Tried to tell me I needed 2 new tires when one of the screws was a very small screw and did not cause any damage. Adam is rude and unfriendly. Told me once it’s not a Adam problem it is a Honda problem.

Lied to. Was told first oil change was free from two employees. Get there for service to be told it?s not. Lied to.

I made an appointment didn?t think I still had to wait an hour for my oil change

Great sales service and gave me the fairest price in town.

Excellent service that was quick and efficient. The staff was courteous and everyone were in mask and practicing social distancing.

Service was excellent. No trouble getting an appointment. For full maintenance, however, I consider the cost very high. I still recommend Honda 385 with the assurance that the work will be handled correctly and efficiently. Have ONLY used this dealership location for the 5 years I've owned my Civic.

Came in for air conditioning problem and a dash board trouble light. Car checked promptly, recommendations made, accepted. Repairs performed in promised time and seem to be spot on. Time will tell. All personnel with whom I dealt at this dealership were courteous, cheerful and seemed to want my experience to be a good one.

Great job on service and quick

Not unexpected - seems the positive comments didn’t actually have anything to ‘fix’ then the service department is the GOAT .... however if what you need is actually service that a high school kid couldn’t do then take it somewhere else

An overall a pleasant experience. Informative and transparent.

I was interested in a car I saw online at Auto Nation 385. I called my previous car sales person, Alicia White. She walked me through the process and made my experience non-stressful. This is the second car I’ve purchased from Auto Nation. They get it done! Thank You Auto Nation Honda 385. My son is extremely happy with his new car.

I was interested in a car I saw online at Auto Nation 385. I called my previous car sales person, Alicia White. She walked me through the process and made my experience non-stressful. This is the second car I?ve purchased from Auto Nation. They get it done! Thank You Auto Nation Honda 385

Very good service! Appreciate Mr. Terrel for this!

CR-V 2017 - Car in for 50K service, filters, oil change, rotate tires

It is always a great experience at AutoNation Honda 385 in Memphis, TN. The person who helped me with my service was friendly and efficient. My car is kept in great shape here.

I am very impress with the service tech. They were so knowledgeable to each question you ask and they seem very concern about your problem. They make very sure that you are 100% satified before you leave.

John is always very nice and friendly. Came looking for me when he called my phone and didnt get an answer. Very professional.

Took my truck in for service. Good service. Friendly service rep.

Timely service Friendly staff Clean atmosphere

Terrell Wilkerson, our service advisor, is a great representative for Autonation Honda 385. He is knowledgeable, friendly and always anxious to keep us satisfied. We are very happy doing business with Terrell and always know that he will take good care of our Honda Pilot.

Great services and the staff was very courtesy.

Great services and staff was very courteous. Great services and staff was very courteous.

Great experience top to bottom!! I would highly recommend.

Reco Savages very helpful and courteous, thru whole process, and give him 5-star revue

AutoNation Honda always take care of me! Great customer! Second vehicle from them wouldn't go anywhere else!

Satisfied customer and will recommend to others. I am a repeat customer.

Service department did a good job. The time for the service was reasonable.

Maintenance Service and Recall was done in a timely manner. Great customer service.

I brought in my Odyssey for routine maintenance. The staff was courteous and warm. The service time was efficient, spent less than an hour and I was on my way.

I purchased two Honda?s at a different location. It is more convenient for me to come to the Hacks Criss and 385 location. I have been here several times to have service completed on my vehicles. The service delivered each time has been great. Terrell Wilkerson is my customer service representative. He has always been professional and very informative. I will recommend and encourage others to have vehicle service completed here!

Efficient and effective service. Excellent customer service

I do love my Honda that I bought from them a couple of years ago; however, I will never buy anything from them again and I recommend that others not buy from them either. I signed up to get replacement tires as needed (4 per year)along with my purchase, and they will not honor the deal. I am very disgusted and disappointed.

Since purchasing my car at Honda 385, I have used the Service Department for all maintenance and repairs. I have yet to be disappointed with the professionalism and quality of work. Customer Service has been, and still remains, NUMBER ONE! I will continue to use Autonation Honda 385 for all my service/repairs and of course, when I am ready to purchase my next new HONDA.

Excellent Service Depertment.

The service is great; the wait not too long. John Tierney does an excellent job and explains everything in great detail. And I never feel as though I’m being taken advantage of.

I just bought a new Honda CRV from AutoNation Honda 385. I love love love my New SUV! I highly recommend this location if you are looking for a great car! Every time I have been there, everyone there with out exception has been so nice and helpful and they really care about their customers! This is my 2nd car that I have bought from them and I would never think about going back to a different Honda dealer. The people there are honest, helpful and super friendly! I also trust their service department. You can make sure that they will be honest and only recommend things that really need to be done to your car. I would give AutoNation Honda 385 10 Stars out of 10 if I could! Awesome Place! PS. Shane Carr is an Awesome Sales Rep! Very Knowledgeable and Very Nice! 😀

Exceptional service and customer support! Service manager Bob saw me waiting when I arrived at the dealership and asked if he could help. I explained what was wrong with my vehicle and he said, "ok, let's go drive it!" After some extensive analysis, including calling the service manager at the dealership where some previous service was completed in another state, he worked with me to get my vehicle repaired to my satisfaction. Service Advisor Ciara was involved throughout the process, kept me informed, and helped explain my options with the pros and cons of each. Highly recommend AutoNation Honda 385!

Hack crossing Honda?s, Has Great service?s very patience ,Concerned,Explains any probably going on with the vehicles I enjoy doing business with him Chris Service Manager

I have been a Honda customer for 15 years and the staff at AutoNation 385 is always very helpful and knowledgeable. They make purchasing a vehicle, and servicing your vehicle, a great experience!

Adam is our rep for all service and he is wonderful! They always take good care of us and keep us updated on status of repairs.

Great service! Fast! Service rep explained everything.

Excellent service. Thanks for answering our questions and providing a great experience.

I’ve serviced my van there 100% since it was purchased brand new in 2010. I will never use them again after my last visit. Terrible terrible service!!

Adam was my Service Rep and he was very polite and patient with me.

Great Service! Fast and efficient. Webring all of our cars to AutoNation Honda 385.

My repair representative was very understanding of my needs and met them all. Thanks

Wonderful service! Customer service and ease of communication are always top-notch! I couldn't ask for a better team of people to deal with!

Great experience I was completely satisfied with the service and courtesy. I have come to expect nothing less from this dealer.

I wrote a review earlier regarding 2015 Honda Odyssey repair under warranty performed by David McDavid Honda of Frisco. The same issue showed up again and I took it to Autonation Honda 385 and 3 months on still not addressed, AutonationHonda385 stated that McDavid Honda dealership is the ownership of the repair. I opened a BBB complaint against McDavid Honda: their response is below: "All repairs performed by a Honda dealership are under warranty for the first year. This repair is no different and the AutoNation is refusing to honor that warranty. If the customer would return to us, we are happy to honor that warranty. Unfortunately, we cannot force another dealer to do the same. This complaint should be directed at AutoNation 385." All my friends - please question and take written undertaking from the dealership while buying new cars and warranty packages. All dealerships are like siblings but not obliging to these warranty programs.

No problems with oil change and tire rotation - Scott Was helpful and professional

I have never had a bad experience at AutoNation Honda 385. From purchase to service, the staff have been friendly, courteous, knowledgeable, and experienced.

Very professional, friendly personnel. They provide quick service and only recommend those services which are needed. Also, great service advisors with special appreciation to Mr. Wilkerson.

Always pleased to go to AutoNation Honda 385. I get great customer service and and while being advised of suggested services that I might need there is no pressure to add more to the planned service I came in to get. The waiting room is clean, clutter free with enough space to practice social distancing.

Excellent service all around. Very polite and prompt

John Tierney is the best-very customer focused and always expertly knowledgeable of what needs to be done. He is constantly thinking of ways to improve the service experience.

Mr. John Tierney is always pleasant and accommodating. He explains all details of any services I?m having done and he?s never without a smile

Service appointment was smooth and very timely. My service rep was extremely helpful. No issues at all. Would recommend this dealership to anyone.

This is my second Honda and I was have issues with some of your service advisors. When you all hired Mr. Higgins I have yet to have an issue after my car being serviced. I give Mr. Higgins 5 STARS!!!

A great buying experience, especially my salesman . I would recommend this dealership to anyone looking to buy a new Honda.

Good customer service. Terrell service rep is awesome.

Terrell was great! Service rep

Our salesperson, Nick knew the car very well. The process still took 4 hours, but we were prepared for that.

Great service Terrell was great

The customer service is always top notch at Honda 385. This time after I left, my tire pressure light came back on.

Danny the technician was very knowledgeable as well as professional. The service and facility was so inviting. Nerver had my car cleaned after being serviced. GO HONDA 385

It's a quick process and experience. The place is nice . This is our first time going to this dealership. We will definitely go back again next time we need a new vehicle.

Everything was taken care of in a timely an professional way.

My Service Advisor, Terrell Wilkerson, was very professional and so helpful. He answered all my questions and explained exactly what was going to be done to my car. It made me feel at ease and confident that my car was in excellent hands. This is my 5th Honda and AutoNation Honda 185 is where I have gotten great service with all my cars!

I always get great service every time I have my Honda Pilot in for any kind of service or service recall. i always deal with john Tierney, Senior Service, Advisor who goes above and beyond the call for me every time I come in. Goes over everything that was done to my car & explains any questions I may have. Recommend John to all my friends who have Hondas & that includes my wife who has a new 2020 Honda CRV. Only person I prefer to deal with so I contact John ahead of time to be sure he will be there the day I come in.

I had a great experience with my salesman, Jalen Moffitt. But i would have definitely look around more before getting my Honda Accord.

My service tech Chris is very helpful And upfront about info on my car. I truly apprthis professionalism and his exceptional customer service. They were very thorough and quick in getting my car in and out

Fantastic customer service experience and they worked very fast!

professional, friendly, fast Reco and John were awesome. They took care of my daughter and I. We both made purchases. Im sending my mom next.

I was serviced by Christopher Higgins. Excellent service every single time.

My wife and I are an elderly couple. We love the Honda Brand and this is our second Honda we have purchased from Honda 385. We failed to make an appointment and we were in for a 3 hour walk. Our serviceman was very apologetic however we live about an hour away in north Mississippi and at our age 3 hours is a bit of a wait. But after a long drive we were going to wait. An hour passed and our servicemen came up and said he would have us done in about 15 minutes. With health issues we both have, that really sounded great. What about the important stuff? Well this dealership is always number one in all of those areas. And they excelled once again for us. Thanks to all the great folks at 385 Honda! I suspect that our next new Car will be a Honor. And I know we will buy it from this super team. Thank you. Wesley and Terri Kicker

When we moved to Mississippi 5 years ago we found this Honda dealership online. So glad we did. They serviced my Ridgeline for 5 years and when it was time to buy a new car this was the logical choice. I just had my new Honda Pilot serviced for the first time and the experience could not have been more positive. From the moment I was greeted bu a service tech with a mask to the new pen I was given to sign out with. They are my vehicle service choice. I would highly recommend.

It?s always great working with C. Higgins. He has me in and out in a timely manner. He makes good recommendations without resorting to high pressure sales techniques.

I think it’s really too bad they could not help me

Overall good. They immediately set an appointment. It didn't take 2 hours to repair. It feels good to be washed after repair.

Scott did a great job as usual, I?ve bought 4 Hondas from 385 and the Service Dept. has always done an awesome job.

Terrell Wilkerson, in the service department, is always ready to help with a cheerful smile on his face. He goes above and beyond!

Enjoyed working with Tarus Watson, Michelle and Brandon.

Most pleased with service as well as the time it took to complete

Lawrie Bush was kind, concerned and amazing at his job. Awesome !!!

My service advisor was Christopher Higgins. He was very thorough and explained everything I needed to have done to my car in a way I can understand. Thanks Christopher!

Need to greet customer with a smile. Looks like everything else is good.

John Tierney has been my service guy for over 10 years and he does a great job! The workers are nice.

Jalen was so nice !! We recommended 100%, we enjoyed our visit, thank you guys for everything ❤️

Picking out the perfect vehicle was easy and simple! No haggle pricing and our salesman was OK. The issue arrived when they wanted us to finance with them versus our own credit union which we were already pre-approved for! They completely lied on how many times they would run our credit and wanted to really upsale us on things we didn’t need! If you go.... go with financing already done!!! 🙏

Several things. Go there to buy a car and for service. It’s outstanding great service

excellent service, pleasant personnel, clean environment

Wonderful service as always, and John was especially nice in the service department. Took me in without an appointment, had my car repaired with a new tire in 2 hours, and treated me very nice. I recommend your service department.

It was not that long and my car was well taken care of while i waited

Love AutoNation Honda 385. Great dealership, excellent service, appreciate the snacks, clean, comfortable waiting area, friendly, knowledgeable proficient staff. John Tierney is the best! I could not ask for any better then him. He’s always very helpful, efficient knowledgeable, a pleasure to talk with, always consistent in providing outstanding customer service. A great asset to AutoNation Honda 385. Thank you for all you do!

Fast and efficient service! Nice and clean! Scott did a great job at getting me in and out in a timely fashion.

Sold my used Yukon to these guys. Great price and great service. I don't remember being in a dealership that efficient. Michael Drapeu handled the whole thing. If you go there see him.

$95 for an oil change on a 2015 Honda

Easy to get appt. great service team; they explain everything they are going to do.

Every time I come I ask for Terrell Wilkerson He?s Such A Great Person He Always So Helpful..

One day service. Gave me a discount I didn’t even know about. Will always use them.

Easy to schedule an appointment, not too long a wait, pleasant waiting room.

John in service was very helpful during checkin and checkout.

I had a wonderful experience and highly recommend shopping for a new car here

I bought my new car here. The representative was understanding of my needs and helped negotiate price with the manager

Alicia White is the best! From the second I got there it was a very pleasant experience. She definitely knows her product and quoted me the best price for a lease by over 60 dollars compared to 8 other dealerships in the area. I love my new car! I would highly recommend AutoNation Honda 385! Ask for Alicia!

Excellent service and very professional. Always a pleasure to visit.

Alicia White and PT went above and beyond. We had an absolute great experience. There were a few issues with the car we had intending to buy manufacturing issue) they found the issue and everyone worked quickly to make sure we got exactly what we wanted!

From Jason White my sales rep to Brandon in financing to the manager of the store my experience at AutoNation Honda was absolutely amazing. Very professional environment and this team unlike any other car company I've encounter, was genuine about getting me into a vehicle that was fit my family!

The environment is very welcoming. Was met at the door with great smiles and warmth. I will return again. my service person was very informative. Enjoyed time there while waiting on my car. Thanks. a job well done.

Wonderful!! Everyone was most helpful. Would definitely recommend dealership to others

Service advisor Scott was amazing to work with. The service was prompt and efficient.

Convenient location, clean facilities, service managers knowledgeable and willing to help with problems

My 2007 Honda Accord was having a problem with AC. I called and was given an appointment the next morning. They always have great customer service and this time was no exception. My agent was Alex Keller and he listened to my needs and guided me through my repair. This service was completed during COVID 19 and I had no fear for my safety. I chose to drop off and return when my repair was completed. As always Autonation 385 had me in and out with a job well done!!

The Service Team there are the best.Chris explained everything to me in detail where I could understand the work performed on my Honda. Thanks Chris and Service Team.

Was a great experience!! Great people, they took care of me and answered every question that I had!! Went over every options on my van, and made sure I understood them!! Easiest Purchase ever

Excellent service, Scott took his time to help me with my car issues and answered all my questions... I absolutely recommend this dealership!!!

Great service! Friendly ,Knowledgeable sales staff and management. I will be back!!

Alicia White assisted my wife and I with the purchase of a used Honda Odyssey. She was the absolute best sales person I have ever dealt with in my life! Thank you again for all of your help and we look forward to doing future business with this dealership!

Was pleased with how quick and courteous everyone was especially Mr John Tierney.

I recommend these guys for your service. They are friendly and go above and beyond to make sure that you're are pleased.

Service accommodation during COVID19 stay st home order was exceptional.

Excellent experience. Service attentant was very helpful.

STILL LOOKING FOR A 2017 HONDA ACCORD EX-L RE: BMW OF NASHVILLE...Jenny in internet sales, how many times hv we communicated either via text/email/ph, about me driving 2 hrs to come there for a test drive and purchase? How many times did u tell me that this BMW requires that u all do the financing? Rmbr I asked for "out the door #s" so I cud send to my Cr Union? RYAN ZIEGLER..u sent me a quote..for my Cr Union! I drove 2 hrs to purchase a vehicle (2017 Honda Accord EX-L), that I've been watchn for a bout a mon now. I get there, greeted by BEN, who was GREAT! THANK YOU BEN for ur concern. YOU were the ONLY person in that dealership who showed any kind of empathy. Again, I apologize to u for taking my frustration out on u. I asked for a mgr...who was not avlbl at the time, but was sitting in an office right next to Ben. JOSH is the name that he gv me. JOSH, this mgr, did not hv 60 sec to addrss me in any kind of way. He sat there with his hand propped against his chin, as anthr gentleman sat beside him and another one stood over his desk, talking. UNBELIEVABLE!!!!! I get up, go to my CR Union to secure a check ($20,161.60) for a particular vehicle, drive 2 hrs for it, only to be told u can't accept a certified bank/cr union chk. U all had many opportunities to let me know b4 hand, that U all wud hv to do the financing! Wud hv saved Ben and myself some time, bc NOBODY else there gave a $@^!. Ryan Ziegler, Josh, Jenny, John McLarty...sombdy dropped the ball somwhr, and didn't bother to care about me wasting 4 hrs of my time driving there and home. Ur way of doing business is totally unprofessional, dishhonest, and downright TACKY! I know this won't make a difference to one person n that dealership, but I will say my peace and post this every place that I can. BEN, thank u again. I hope u find a place to work where ur professionalism and concern are matched by the other employees. BMW of Nashville...4040 Armory Dr...u Suck, big time!

Mr. John Tierney is alway polite and friendly. He always asks about my mom with Alzheimer’s and I think that’s amazing that he remembers since he had so many people to cater to on a daily basis . He lets me know about any updates while my car is being serviced and his personality is wonderful

Had a battery emergency issue on Friday. Drove straight to dealership when AAA left and got the help I needed. Was on my way home in great time. Was impressed by crew of folks cleaning the whole time I was there.

Excellent service has made us loyal customers! John Tierney is our go to guy for all service and repair. Yesterday in his absence Joshua assisted with a problem. His customer service, knowledge, and communication were excellent!

Our sales consultant, Atrienne, was great. Found the car we needed without pressure or any of the "pricing games" We were very happy with our car buying experience.

AutoNation Honda gave me exceptional service with an oil change, car repair, and even cleaned and washed my car. Absolutely wonderful service and I recommend them for your service.

Willing to answer questions and show on the car in addition to verbally answering.

Chris and the team made the experience easy and comfortable. They kept on checking with me to make sure if I needed anything and kept me up to date with my car.

5 stars Great customer service from Service Advisor 2164 Joshua.

great service ! terreell is very good at customer service!

I was greeted when I entered the service area. Joshua was very courteous and attentive to me explaining what was going on with my accord. My shuttle drive was polite and asked did I need a pickup and provided the number to call. A one service. This was the best experience.

Great service, friendly attendants, was in and out within an hour, Reasonable prices.

The sales associate, Antoine Price was amazing. His knowledge of the different types of vehicles made it easy to make our choice.

Service adviser was professional, knowledgeable, and very polite. I'm always very happy to take both my cars to Autonation 385!

The service person that helped me was extremely helpful and knowledgeable and made my service experience very enjoyable. Need to hire more people like him.

Great experience as usual. Autonation is wonderful.

Awesome people up there from the general manager to the workers. If your shopping for a car.. I would highly recommend for Jason.

I received very thorough and efficient service.

Staff were very nice and provided great customer service

Service was great. My service representative, Scott Helum, was very nice and friendly.

My service is what I?ve come to expect from this dealership, awesome!

My service Advisor was Christopher Higgins he was very helpful and very polite. He kept me inform every step of the way the during service of my vehicle. Would not take my van any place else and I always want Christopher as my advisor.

I bought a car here and got a great deal. During the first service I had a warranty issue that needed to be dealt with. At first the service manager made sure I understood he couldn?t make any promises. However, he found a way to get it done and was very helpful.

Our salesman was Anthony Price. He was awesome. Anthony did a wonderful job of showing the car and answering all of our questions.

My internet sales rep Atrienne S. was the bomb!! She made sure everything was taken care of in a timely manner! Thank you so much for the excellent customer service and hospitality her and Pierre rock!!