Chris Higgins is a really great service advisor. He gives me great information on issues with my car for me to make the best decisions when it comes to repairs.

I was very disappointed in the customer service . Every time I come to get a service no one ask may I help you , they petty much act like they don?t see you coming in the door , and when you just walk up to a counter they still don?t ask may I help you , instead they look over at the next guy to see what he is doing . I have been patronizing this dealership for a long time . It would be nice to get the guys who was at the mendenhall location behind the desks at the hacks cross location.

I had an oil change and tire rotation. Luckily I went on a day that was not very busy and I was In and out in 70 minutes. The service rep was very nice. The waiting room was nice I was even asked if I needed coffee or water. The waiting room has one area that?s more quiet and then one area that has a TV going. They even washed my car which was a huge plus

We stopped in for a no appointment oil change and it went smoothly. Great customer service...as always!

As always, my car was checked thoroughly to address the issue of the day. Technicians were able to quickly detect the cause of the burning smell I had noticed after driving short distances. Apparently a plastic bag had been sucked up into the engine area and they removed it and cleaned off any traces. In a very short time I was back on the road and relieved that nothing serious had been wrong. In the 23 years I've been a customer, I have enjoyed consistently great service.

Awesome Service and Personnel every time I go in. Will continue to go there as long as I drive Honda. Hopefully, a very long time!

My service representative was John and he was very professional and took care of me.

My overall experience was great. I didn't like at the dealer the tv channel I had to watch and the cooler was cold enough. I forgot who the person who helped in getting my car serviced was great

Bought my car here and get all repairs done here too. Customer Service is awesome, Service staff is awesome. 10 out of 10 would recommend.

Highly recommended! The wait wasn’t long, great atmosphere, and great service. Thanks AutoNation.💪🏼

Perfect Service! Perfect customer service, smooth buying process, great facility, and felt very welcomed!

The service advisor Christopher Higgins provided excellent customer service.

My Customer Service Representative Chris is ALWAYS AMAZING! I LOVE HONDAS AND THIS LOCATION IS THE BEST!

Loved my service advisor. He was great. Been taking my car there for years. Great job. Great people.

immediate reliable courteous service

My experience was a very awesome one! A big shout out to Jason White for doing an excellent job taking care of my car buying experience. Thank you Jason :)

Bought through the Costco auto program, the salesperson (Shane Carr) was terrific. Highly recommend

Great service!! Won’t go anywhere else!

I have been taking my Honda’s there for 20 years. Honest, Reliable, Courteous, are just a few words that come to mind when describing their service reps. Thank you guys for doing such a great job and Thanks especially to John T.

Courteous, honest people. The service dept. tries very hard to accommodate the customer in advising what is needed . Josh kept me appraised of when service was completed .

My experience with the service was great. They are very friendly and got me taken care of in a good timely manner

Great, amazing staff and customer service. I had a great experience at AutoNation Honda 385

Great overall experience. Will recommend to someone who is planning on purchasing a new car

Joshua was very nice and answered all my questions. He was very helpful and professional. The showroom is very nice and the waiting areas were great with various chooses of beverages and popcorn. The wait time for my vehicle to be serviced was not long at all. I will be going there for all my service needs. Highly recommend.

Very smooth buying process and everyone that I encountered did an outstanding job helping. Jeff was great and is a young upcoming salesman that will be around for years to come.

The waiting area is awesome- clean and cozy- complete with work stations With outlets for laptops etc, tv, codas, tv etc and a shuttle service to surrounding area if you need it. All the people are super friendly! Love this ace

I have been with these guys for 7 years now. Of course, there's always new guys whenever I go, but some of the ones from the beginning are there. No matter, I've always had a good experience with any staff member there. They get me in and out timely, the work is complete, and there's not something else messed up. One of the biggest things to me is that I have never had anything missing from inside when I get my vehicle back. With my previous dealer, I actually had to remove items from the console if I didnt want to lose them. Never a problem with my Honda guys !! Thanks Scott, Donnie, and AutoNation Honda 385 !!!

Great service! Pleasant environment

Mr. Phelps is always pleasant and helpful. Everybody there always very nice..

Jason Nash did an excellent job in helping find and secure what we were looking for without all the unnecessary drama and haggling

Service is exceptional! Work is done as quickly as possible. Always get a courtesy call to check on my satisfaction. Johnnie is a 10 on a scale of 1-5! Thanks for taking such good care of me.

Service was great . The wait time was short. Advisor was very nice and helpful.

Excellent service! Car is fixed as quickly as possible. Always receive a courtesy call to check on my satisfaction. Johnnie is a 10 in a scale of 1-5! Thanks for taking care of me, Johnnie!

Outstanding job John. Thanks again for your help.

I dreaded having to buy a new car. I communicated online w Alicia and Michelle who were very helpful and friendly, and by the time I stepped foot into the dealership it was an easy, smooth process. Overall, my experience at AutoNation was extremely positive and I would recommend them

Great experience. John, my service writer, is the best.

Great quality service! 😃

Great Service, they took care of my issues

great. It only took 30 minutes.I love the waiting room.Good coffee,a newpaper to read,and clean as a whistle.

Great service. Will take my daughters car there again.

Great customer service at the service department. Explained everything about my Honda and would recommend that you see Terrell for your service needs.

Second time purchasing a car from them and they are truly amazing. My first car it took a few hours to find but the salesman was patient and super helpful. The next time I listed what I wanted and BAM he had the perfect car for me. Their certified used selection is the best and cars are truly top quality! Ask for Antoine he’s the best!

Tim Dacus was our sales person and he was so efficient and patient with us. He showed us several cars and we never felt rushed or pressured. His people skills are very easy going and his personality is delightful & kind. I would certainly purchase another vehicle from him and I would recommend him to anyone looking to buy a new car. Also, the finance person was every bit as good as Tim. Our experience at AutoNation 385 was truly a pleasure because of these 2 gentlemen.

Excellent service made appointment in and out with the work that was done. My service man was Terrell he is excellent

Sherry Floyd and Joshua Matson were very helpful, professional and friendly - they are excellent representatives of your dealership. The technician who worked on my car correctly analyzed the noise problem and fixed it in a short period of time. Please extend my gratitude to all three of these staff members and recognize them appropriately. I will certainly continue to recommend your dealership to family and friends.

Visited the dealership based on the Costco Auto Program. Wonderful new car buying experience.

Everyone was very nice, and the place was kept very clean.

The dealership is clean and spacious, and has everything the customer needs in the waiting area: TV, wifi, play area for children, great restrooms, free water and snacks, etc. A staff member circulates to see if everyone is being taken care of. Making service appointments is easy and service is on time. A super service department is one of the main reasons I'm a repeat buyer.

We were very pleased with the way we were treated at the dealership. Taurus was friendly, helpful and polite. He did a great job of showing us how to use the myriad of features on the car after we had purchased it. He was very patient with our questions. Tarus represents AutoNation and the local dealership well. We were hopeful of buying a program car, but ended up buying a new car. :)

I was looking for a 2019 Honda Fit, but was concerned about the color. Atrienne Scott went to the lot and took pictures of it and emailed them to me, I was satisfied with the color and went to inspect the car. Atrienne was very helpful and answered all my questions. She was also helpful during the purchase of the new car.I would recommend her and 385 AutoNation Honda if you are interested in the puchase of a car.

Very pleasant experience. Micheal were very professional and polite.

Great customer service and very helpful. I highly recommend this Honda dealer for all service needs.

It’s the only dealer I take my car to

Great customer service and experience. Jason and the finance team was helpful and made my car buying easy and simple...👍🏾👏🏾🏆

Wonderful customer service! I could not be happier.

Fast, friendly service dept., quality work! Recall service this time (Fuel Pump Recall), plus oil change and tire rotation.

Great experience buying my new car! Michael and Brandon were very patient and helpful.

AutoNation Honda 385 is out to suck me dry. This is the 3rd time I've taken my car there this year and the third time I have been dissatisfied! In this particular case, all the lights on my dashboard were lighting up and I told the service advisor that I had already had the alternator, battery & starter checked and they were fine. He told me it sounded like an alternator problem and they were going to run diagnostics on it. I had to call them back after having my car for 6 hours and inquire if they had found the problem, the service advisor said no. So after another two & a half hours he called me back and told me that the issue MIGHT be with the car computer and replacing it would be $2,077. I told him that I would pick my car up in the morning (it was almost 6pm by then & I was not close by). When I picked my car up that morning my service advisor charged me for the diagnostics ($90) and told me I had 90 days to decide whether I wanted them to fix it and the $90 would go toward the repairs. This weekend while driving my car, I discovered myself what was actually wrong with my car. The battery cable that connected to the positive output was broken so the connection was not good. Do you all not check the battery connection during the diagnostics?? So of course I did not take it back to you all but I did take it to AutoNation Covington Pike and they confirmed that my cable connector is broken and the repair cost is $304. This is the 2nd time that my car has been misdiagnosed by AutoNation Honda 385, not to mention I had pay for the misdiagnoses. And to be expected to pay $2,077 for a solution that MIGHT be the problem is ludacris and it will definitely ensure that I do not return to you all for any vehicle maintenance.

I always enjoy going in to Autonation. Friendly and knowledgeable staff!

My salesman Elijah was excellent and didn?t pressure me into buying.

Great customer service and my car was repaired within the time frame provided.

Our sales person was super helpful and got us out quickly so we could make a soccer game!

Alicia White was the kindest, most efficient, and professional I’ve ever worked with at Honda 385! She helped me turn in my old lease and get me into a new car that fit within the small budget I have at this time. She never made me feel like a random customer that she was just trying to get a sale out of, but instead made me feel important and made my experience feel personable. I would only recommend Honda 385! Their staff, facility, and service is beyond exceptional! Thank you, Alicia, for helping me through everything!

I have been having my vehicles serviced here for many years. Each advisor does his best to get you out as quick as they can. I would love to give a shout out to John Tierny as I have been specifically dealing with him my past several visits. Always a pleasure dealing with him.

Everyone was very helpful and full of information.

My service representative was very helpful taking care of me having while I was in for my oil change.

My sales person was awesome, but it took two days to get my paperwork to my credit union.

Because my tire service light was on I went in to get it checked out and a screw was found in the left rear tire. This service review is roo complicated and I will not be responding again unless simplified.

Let me start by saying I have been in the market for a car for over a month and it is has been stressful. I went into AutoNation on last Wednesday and was greeted by Mark and he was GREAT!!!!! I knew which vehicle wanted and he located it. His customer service was outstanding. I had my own financing and he did everything to make sure all my needs were met. He communicated with me to ensure I was in the loop about my purchase. I was in my new car that Saturday. The entire staff was friendly and made the process very smooth and easy. What I really loved about the service was that the Monday after my purchase Mark called to check on me and my vehicle and asked if I needed anything additional. That is top notch customer service. I will definitely be a repeat customer when I am in market for card again.

Outstanding auto service experience led by an experienced, attentive staff in a very comfortable setting for the customer.

My car service was very good. I was there for 11/2 hours for a simple oil change and point check, etc. I was asked twice if I needed anything while I waited. It is a very nice waiting area with wi-fi,TV, and newspapers.

I had a great sales rep. But when it came to the finance dept. I'm having a bad time with. I've had the car 2 weeks and not sure if I'm actually buying the car or not. Finance dept keeps calling wanting more money or more information. Never had this trouble anywhere else. I always went in pick the vehicle I wanted filled the paper work out and out the door. Never had to put any money down or anything. Just with the Auto Nation companies . This will be my 2nd car from Auto Nation . Not sure I'll be going back.

I feel I was forced in purchasing my car from Autonation Honda. It was all about making a sale and not treating me with respect and thinking about me the customer. It was a bad experience dealing w the salesman all the way to the finance manger. The General manger never took/answer any of my calls. I will never go to that dealership again or recommend to family or friends.

We went to the dealership, identified a car that fit our needs, and we returned the next day to purchase. The dealership was not pushy. The purchasing process was a pleasant experience. After the purchase, I had a question and was able to get an answer by talking with someone at the service center without making the trip in. I would recommend this dealership to others.

Terrell was extremely helpful and attentive

Very satisfied with my experience at auto nation Honda

Yesterday I took my car to Auto Nation 385 and the Service Department was over the top friendly and efficient. Donnie took care of me right away. He and Sebastian were a great team and made me feel like a “valued “ customer . Now I can get back on the road safely.

They made buying a car easy.

This is a great place to bring your car! The service is always great and I appreciate how prompt they are about getting information to you about your car.

This was my first service appointment with AutoNation Honda 385 - it was great. I drove past a couple of other Honda dealerships to get to AutoNation Honda and it was well worth it. From the moment I entered the bay, a representative greeted me and so the process began. I was assigned my service advisor who was very knowledgeable and he was familiar with my service request. He was very courteous as well. My vehicle was ready and all service issues resolved a couple of hours early. I enjoyed this experience and will have all my future service work performed at this location. Thank you for delivering customer service that exceeded my expectations. Well done!

Effective, Efficient, Excellent. Difficult to surpass the three aforementioned phrases. My thoughts are concise and brief.

The team at AutoNation385 was very attentive and helped me get into my dream car at a payment that I can afford! I have been a service customer for 15 years and the Service team is always very professional and knowledgeable!

The service we received was great even though our purchase was made out of state and we recently moved to the area. My appointment was quick and they kept me updated while I waited.

I drove from Louisiana to the Honda AutoNation in Memphis to buy the car I wanted. I traded in my old car for a wonderful value and Shane Carr really helped me out throughout the whole process, being in contact before I drove up, and helping me get the best price and finance. He was very helpful and nice! Thank you Autonation for my car!l

I drove from Louisiana to the Honda CarNation in Memphis to buy the car I wanted. I traded in my old car for a wonderful value and Shane Carr really helped me out throughout the whole process, being in contact before I drove up, and helping me get the best price and finance. He was very helpful and nice! Thank you CarNation for my car!

Customer service was prompt, friendly and tried to expedite the service because I was waiting.

I did not have an appointment, but the wait was too long.

Purchase a used car. It was a great experience. Customer service is one of the best I have experienced with a dealership. Would certainly buy from them again.

Have taken my car to AutoNation 385 for all my oil changes,etc. and have great service always. I've never dealt with the same person twice and Mr. Phelps was as nice as all the others that have assisted me.

The service is always great and the inspection before the get started is amazing. They are honest and very straight forward. They care about me and want my vehicle to give me the best performance.

Had the best experience purchasing my new car last week. Great customer service & very attentive to your needs. The whole deal was smooth & painless. If you’re in the market for a new car or truck, please go see my guys Antoine (Anthony) or Roger. You won’t be disappointed.

I was greeted warmly before I ever showed up at the dealership. It was as though I had been friends with Atrienne for years. She was warm, though very professional. She made sure I was comfortable with the information being communicated and she walked me through my entire experience at AutoNation 385. I also worked with Michael who was new to the job, but he handled himself with professionalism, was very courteous, patient and accommodating. I will recommend this dealership to anyone who asks!

Great customer service and sales reps are ready to help

Josh was just fantastic. I have been going there for years and this is the first good experience I have had! Josh you rock!

Very professional staff.

I bought my car in Nashville and didn't have a dealer here. My first service check was due and a friend introduced me to Mr. John Tierney at AutoNation. I made an appt. , took my car in and Mr. Tierney took care of everything within a very acceptable time frame. I was very pleased with him and the service that I received. Sherry also came over to make sure we were comfortable as we waited so this was another nice gesture that I appreciated.

I have to say that doing business with AutoNation Honda 385 was by far the best car buying experiences I’ve ever had! Even working at another dealership here in the Memphis area this is by far superior than any other car deal I’ve done! I highly recommend Autonation if your looking to buy! I dealt with Alecia White and Roger Tyler and they truly made the experience special! Thank you and I’m already looking forward to buying my next Honda years down the road!!

Great service and was in and out in in less than 30 minutes. The Service righter was great!

I had a great experience with the service department. I hadn't planned on taking my vehicle to them but I was on that part of town. I worked with Mr. Wilkerson who was both personable and professional. They even washed my car! I wil be going to see Mr. Wilkerson exclusively from now on.

Great fast and friendly service. They went the extra mile To see that all my needs were addressed

Friendly! Great atmosphere!

John always is courteous and knowledgeable!

Very short time waiting after being told the car was finished.

Joshua was most attentive, professional, polite with a genuine concern and respect regarding my car needs.

My car was in need of an oil change and wheel rotation. I was in the area and did not have an appointment. They had me in and out in less than an hour. All the people are professional and polite.

Recently, I took my 2007 Pilot in for an alignment. As my service advisor, Adam Keller, had told me on two previous alignments, some bolts had rusted so badly that my rear end could not be aligned. On the two previous alignments, though?at 40,000 miles and 60,00 miles?Adam had told me that the rear end was still in alignment, so I didn't need to worry about the rusted bolts on those occasions. As a result, I didn't have the bolts replaced at those times. I was, though, irked at myself. I'd never had a problem with rust before on any of my vehicels, even those I'd driven in northern snows. But when I took my Pilot in roughly a month ago, Adam told me that, this time, a rear end alignment was needed and I would need to replace the rusted parts. He ordered the parts and I scheduled to take my Pilot back in Tuesday, August 6, for what I thought was a few hour job. But Adam called me later that day to tell me they had ordered the wrong part and that the service couldn't be completed until the correct part came in the following day. The next day, Wednesday, August 7, Adam called again to tell me that another part was needed and it wouldn't be in until Thursday, August 8. He also said the repair would cost roughly a thousand dollars more that initially estimated. Then Thursday, August 8, Adam called once more to tell me that the techs didn't have the right tool, so the repair would be delayed one more day. I was finally able to pick up my Pilot Friday, August 9. Throughout this process I have no doubt that my Service Advisor, Adam Keller, did everything he could to get my Pilot fixed and fixed correctly and quickly. As I understand it, Adam even brought in the Service Manage on the Service Manager's day off. For his efforts, I give Adam five stars. I had a lengthy discussion with the Service Manager Monday, August 12. He was apologetic, empathetic, and attentive. He mentioned several actions he would initiate to try to prevent situations like mine in the future, including buying new tools, requiring a preventive maintenance, and altering what advisors and techs tell customers about problems with their vehicles. Finally, he suggested a couple of things I could do to help prevent similar problems. Frankly, I have a problem with giving a customer service rating of 4 stars because there are so many issues. That the maintenance took so long and that so many mistakes were made, the customer service I received merits no better than a three star rating, perhaps even a two star rating. But because of Adam Keller's support and my conversation with the Service Manger, I decided a Customer Service rating of four stars was warranted.

Both maintenance and customer service is excellent and prices are reasonable (especially if you take advantage of the coupon specials). The service technicians go out of their way to make you comfortable as you wait.

Prompt service and thorough explanations of problems found and resolved.

Quick, easy and they did what they said. Best car buying experience that I have had. Purchased first car in 1972 so this was not my first rodeo.

Adam Keller great service advisor. Plan to buy next Honda here. You can make an appointment by phone or by website. Very friendly staff.

Mr. Terrell Wilkerson,is a great person.He was very informative and helpful. I took my car in for maintenance,I was in and out in a timely manner.thank you Mr.wilkerson,for making me feel comfortable and at ease.

I brought my 2016 Honda Civic in for an oil change. While that was happening, i test drove a 2019 Honda Passport Touring AWD. I was pleased with the service for the Civic but wound up buying the 2019 Honda Passport. The quality of help by the sales staff was outstanding. This dealership is by far the best I've had dealings with. They all get my highest ratings.

I had an appointment with Matt Chaney. He had my car repaired and I was out the door within an hour. Excellent service!

The Honda service area is clean and welcoming. Customers who wait can sit in a comfortable waiting area, watch TV, work on their devices, or can watch cars being serviced through a large window. The service personnel are friendly and helpful. Overall a good experience.

Ken Hubbard is the best! Pierre Heaston was AMAZING!

They got me in same day I called for an appointment. They were courteous and efficient. I was in and out in a timely fashion and they checked on me while I waited. The popcorn was an added bonus.

As always they go above and beyond. We were asked several times while we waited if we needed anything. That is always amazing to know someone sees your waiting and cares.

Routine maintenance and recall service performed on 2018 ridgeline

Great service! Wonderful friendly people. I have purchased 7 vehicles from them. 6 of them were from same salesman! Jon Tiernny was super nice and very professional!

it's great. its clean,they service you right a way,free coffee,good coffee by the way,and reading material.It makes it a pleasant experience

Great service.. Waiting time was timely

Great service. Work is completed in a timely manner.

Joshua was great, can?t say enough to describe his friendly and knowledgeable demeanor.

I had Elijah as my salesman and he did an absolute killer job! He made sure that I was comfortable throughout the whole process of buying my first car. I would definitely recommend this place too anyone of my friends or family!

They were very helpful. They found a way to help me get my dream car and my insurance all in one day. Couldn’t have asked for a better agent. Thanks Atrienne, you’re the best.

Secure latenight dropoff for wreckers or next day customers.

Costumer Service was great. Again, thanks Joshua Matson.

Great customer service😊. If you need a Honda go see Atrienne Scott. She was very informative, attentive and most of all she made us feel like we were her only clients even though we weren’t. Sharing the moment is what it is about. Thanks Atrienne you rock! Dawn

My cars oil was changed within the hour and great customer service by John!

Professional, timely, a great experience! I won't go anywhere else for service!

This is by far the best car buying experience that I have ever had. Just happened to find the car I was looking online. Saw it was at this dealership. I sent an email asking about the car. They respond within a couple of minutes. Did all the negotiating via email. When I went into the dealership they picked right up where we left off in the emails. Went for a test drive, got the money part done and i was out of there. While getting all this done, I had my 3 kids with me, this dealership had a playroom for the kids and when my two year old started to get bored a nice gentleman brought him a balloon to play with. When I left with my new car it was cleaned inside and out. All of the stickers and plastic was taken off. Anything worth keeping like the window sticker and such was put with the owners book, nice and neat. I couldn't ask for a better experience.

John answered our questions and was very polite. Explained the service before it was performed so there were no surprises. Good experience.

I have been going to AutoNation Honda 385 for years and will continue as long as Mr. John continues to work there. He has excellent customer service skills and best interest in his customer.

Great service and in a friendly, timely manner. Took great care of my car. Returned with a fresh wash.

Shane was absolutely great. He worked with me throughout the whole progress. I would definitely refer a friend to him or the dealership.

There was a minor misunderstanding why I was there but after we spoke Joshua got me handled. I was able to catch the shuttle to work and back to the dealer once my vehicle was ready. No hassles no trouble Thanks AutoNation!!!!

Everyone at this dealership goes over and beyond to make you feel comfortable while waiting in the service department. Not your typical dealership. Highly recommended

Terrell Wilkerson went above and beyond taking care of my car. He made sure that nothing went unchecked, showed me before/after shots of the service done on my car, and was super friendly to talk to. I would recommend him to anyone getting service done on their car.

I had a pleasant experience and no complaints.

Had recall Car service done there and service was done quick and efficient!! Excellent Customer service!!!

Excellent sales agent, sales manager and finance manager!

Matthew Chaney was my service rep. He was very courteous and professional.

Mr. Terrell in the service department at Honda 385....has never let me down. Thank you.

Good Service and took care of all my points

As everyone knows, when buying a car, you are truly buying a salesperson and/or car sales company. LaDarrius truly sold me on AutoNation Honda on my first day of searching because he was willing to extend my research through all of their stores (even as far away as Maryland) to see if they could find me a purple crossover SUV. After a day of looking, I knew AutoNation Honda was where I'd be buying from if they could meet my needs. LaDarrius was out the second day, but Nick did a great job filling in and even suggested a realtor for my next big purchase. A few delays occurred, but I bought my vehicle the third day with the stipulation that I needed the registration expedited. My husband didn't believe it would be possible, but within three business days, I had my tags and registration and am able to go on my out-of-state trip with peace of mind. Thanks, Guys and Vicki! You really came through!

Adam was great as always. Wait time was not very long at all.

Alicia in Internet sales was very nice, she was knowledgeable and aimed to please her customer. Purchased a 2019 Honda Pilot.😁💯

Alicia in Internet sales was very nice, she was knowledgeable and aimed to please her customer.

Brought my vehicle in for regular service. Everyone was pleasant and very accommodating. The waiting area was clean with refreshments. I had a great experience with Autonation Honda 385 service department.

The facility is fairly new , so nice and clean. My salesman?s Shane was great!

Terrell Wilkerson does an excellent job in the service department. Gets you in and out on time or before.

After purchasing my first vehicle from Honda 385 I knew when I purchased my second one I wanted it to come from the same place. I was involved in a terrible accident and was terrified to have to purchase a new car again. I knew something new,not used ,and I wanted a nice dependable car for me and my kids. From the moment I walked in the door Nicholas(sale rep) was so attentive, respectful, and patient! I think he could tell that I was very nervous and kind of apprehensive towards purchasing a new vehicle. Within 45 minutes to an hour I was approved and he wanted me to walk out the door with my new vehicle. He made sure it was what I wanted but also what would be a good fit for me. Out of the ten he gets a 20! The whole team and Honda 385 is what you would envision dealing with purchasing a vehicle. The Honda team is excellent in every way! You guys rock Honda 385 and I will definitely recommend you all to others!

Tommie was great! Wasn’t pushy, very knowledgeable! Financial department was able to meet our needs! Everyone there is so friendly! I recommend everyone go there for their car shopping! We absolutely love our new CR-V!! Excellent car buying experience!

Get ready to pay thousands over sticker. Ask to not buy their extra packages they will sneak them in anyway. Bought a 2018 Honda Accord that already had damage to it. Did nothing to make it right. There’s plenty of dealers that will offer a better buying experience. My new car I bought from Gossett paid less than sticker with no tricks

Friendly staff there to take care of your needs. Shorter wait time than I thought it would be. So happy the car is washed when it comes out.

AutoNation offers Customer service! They are courteous, professional and are there to help. Love that we bought a car from Atriene. She was awesome, as was Laurie/Lawrence.

I purchased my last (2) cars from AutoNation Honda 385 & am glad I did. After purchasing my 1st car from this location I felt very good about my choice. Had absolutely no problems with my vehicle until I was rear-ended in a (3) car accident. When my car was totaled I knew I had to go to AutoNation 385 to find my next car. The service was great and both times I fell in love with my first vehicle both times. My latest purchase was (2) days ago but I feel confident in my choice & am very happy with my new car. As a Breast Cancer survivor I am very impressed with the dealerships’ involvement with cancer prevention and the donations they make as well as their involvement in cancer matters. Very pleased with AutoNation 385, I lived (8) minutes from another location but I drive the extra miles happily.

PLEASANT EXPERIENCE, WE TOLD THE SALES PERSON WHAT WE WANTED AND EVERYTHING WENT SMOOTH FROM THERE

No one greeted me.All men were at their desks or walking around. It would be very nice if customers were acknowledge by someone.I was told that the services I asked for would take 2-3 hours. Within a matter of 30 minutes I was informed that all services were done. I don't think so! no trust here. I made an appointment 5 days in advance. If the service dept. doesn't want to do safety checks, then don't offer them.

Had my Accord serviced. Did not have to wait long! My first choice when getting my car serviced.

The sales and service department are really great. I've purchased 2 Honda vehicles with from them. The first in 2015.....then traded it in for the 2019 Honda Accord Sport 2.0. I recommend this location for your purchase need. Thank you Nicholas Cirillo for your great customer service (my salesman). Also, check out my guys in the service department. Mr. Terrell thank you always for everything! 👍

Promised ready by early afternoon. Did not answer phone. Got call back at 6pm. No courtesy car wash.

I have had a pleasant experience with Auto Nation Honda from buying to servicing my 2017 Accord! This was my first time owning a Honda and I am hooked. I love how it performs and the ease of servicing. Top notch!!

I love my Honda. Today I'm getting free service. When I buy my car they gave me 5 free maintenance services. Today is the 4th. One more to go. The service here is very nice. We like to just wait because they have free WiFi free snacks free coffee free popcorn. God bless u guys🙏🏻

As always, I had a great experience. I've never had the same service advisor twice and Mr. Wilkerson was like all the others I've dealt with;very nice and helpful. I would also like to thank Anthony who is part of your sales team,I think.I dropped in today to get help with my gps and he was out front. He got me going in no time.

They have charged me twice for the diagnostic services to repair my a/c which is still not repaired and are not willing to food the third diagnostic bill. I have been a loyal customer. This is my second Honda.

We were amazed that the staff were friendly and very professional. Helped us in the purchase of a new car without being overly "pushy" or "too much of salesman". Traits that drive us away from dealerships. This was not the case!! Thank you Jody for making this a positive and great experience. We will be back.

I wasn't impressed with the customer service from the representatives at the service center at first, it got better. There was a lady walking around asking if I needed anything which I thought was very nice. She was very pleasant and attentive. Waiting area had commentary water, popcorn, snacks, coffee, hot chocolate, comfortable sitting and a TV. The repair didn't take as long as previous mention, which is always a plus.

Courteous, on time and professional staff

Had my CRV serviced. Did not have to wait long. Adam was great. Would definitely recommend him

Was made comfortable in the waiting area with customer service coming twice to see if I wanted to have something to drink (many options) and a snack (many options). The ladies restroom was very clean. My service rep. explained everything that had been done during the service and answered a few random questions for me with patience and courtesy.

Tarus Watson and Michelle Renfro were both amazing. Very helpful. Tarus even helped program my phone to the car. I would buy from them again.

Very quick and pleasant experience. All the staff greeted me and asked if they could help me.

Found truck that fit my needs, after looking ar several other dealers. . We dealt with great salesman Tim and his friendly manager. Process was smooth. Would buy there again.

Our experience with AutoNation Honda 385 was excellent. The staff made you feel at home and was extremely nice and professional. Tarus Watson was our salesman he was very good and I highly recommend him. He already had a car ready that I wanted to look at first. He also went out of the his way and spent time with us to make sure that we looked at all the options we were interested in having on the Civic’s. We narrowed down to the Civic Sport. When it came to finance Maurice Moore was our finance guy. He was great to work with and made the finance part easy and gave us plenty of optional warranties we could also add. He went out of his way to explain them all and made some suggestions so we were able to pick out the right extended warranty plan that we wanted. My experience with AutoNation Honda 385 was one of the best car buying experiences I have had. I highly recommend Tarus and Maurice to deal with if you are looking to purchase a vehicle! Update on my recommendation!!! I had a wonderful experience with the purchase of my Honda Civic. However I had the worst experience with the service department. I purchased a wheel and tire warranty with my Civic. Picked up a large screw and the tire needed to be replaced this past Monday. I called the service department and spoke with a guy named Scott. Told him what happened and that the tire needed to be replaced. I expressed to make sure they had the tire in stock before making me an appointment. He said that is wasn’t in stock but would have it there Wednesday. I even called the parts department Tuesday and talked to them and was told it would be there Wednesday by lunch. Scott made me an appointment for 9am Wednesday. Went to drop off the car first guy at the service center I spoke with said I wasn’t on the schedule. He asked me whom I spoke with and I said Scott. He directed me to Scott. So when I asked about dropping off the car he said let me see if we have the tire in stock. Nothing, no tire in stock after talking to him and the parts counter two days in a row. Scott didn’t order the tire nor did he put me on the schedule. So I leave there and call the Autonation Tire Warranty Claim number. Spoke with them and was told I can take my car anywhere and give the phone number and claim number to the tire store if my choice and they would take care of the charges. That was a total lie. I ended up paying for the tire out of my pocket. So basically I have a tire and wheel warranty that can’t even be used. This experience has changed my view of AutoNation and I am not sure if I will ever purchase another vehicle from them again.

Daughter got some new wheels - a blue HR-V -dubbed Caroline. Beautiful machine and great sales rep. Thanks Shane Carr.

Jason Nash was there for us every step of the way in buying our new CRV. He answered all our questions and yet was not a pushy salesperson.

Typical deceitful dealership.👎👎👎👎👎

Ladarrius was outstanding as my salesman. He was confident in his ability to find a car to fit our needs. He addressed every concern I had about this vehicle with sincerity and a sense of humor. I would definitely go back and ask for Ladarrius specifically.

Great service great location

I brought my car in for a recall on my airbag. Adam Keller was my service technician. He offered me a ride home, as he said it would probably be a few hours. They were busy as usual, but to both of our surprise, I was ready to go in a little over an hour! He was courteous and helpful. Thank you Auto Nation 385 also for washing some of the dirt off Betsy!!

I have always been very pleased with the excellent care that I have received from the staff of your firm. Both my wife and I are always impressed with the treatment that we receive from John Tierney, the excellent service advisor who has kept our cars rolling for many, many years.

I have been very pleased with every facet of doing business with Honda maintenance. I cannot say the same for your review process -- I have already filled on of these out and submitted it and couldn't find my file "sent" copy. In any event I have been extremely pleased with the staff of your firm and the performance I've encountered. John Tierney is a splendid service manager: I have never met a better one.

Good service,no complaints at all . Well done

Johnnie was great and my car looked great! Outstanding!

Excellent service and communication. Finished in a timely manner.

I called first and spoke with Matt (Memphis-Autonation) to set up appt. He was very nice and helpful. I needed an oil change and I'm having problems with my screen going crazy from time to time. When I arrived Friday morning, Matt was very helpful and got me taken care of quickly. Very professional.

First time at a Honda dealership. Intended to check other Honda dealers but I found this place to be very friendly and open to negotiation on a new car. In fact, there was no pressure, and it seemed everyone went out of their way to meet my expectations. The paperwork was finished in record time compared to other dealerships. I left there with a new car, feeling my time had been well spent with people who truly were there to sell you a car. The purchase proved to be a great and impressive automobile, and I am impressed with Honda quality. Dealership did follow up's to insure I was happy with my purchase and experience with them. Count me in as a future return customer.

My car was washed and vacuumed- thanks it needed it

The online negotiations with Michelle were very straightforward and the emails were promptly replied to. Noah was helpful but not overbearing with his follow-up phone call. Antoine was friendly and funny for the test drive and sale process.

Excellent customer service and friendly staff.. Service can take awhile though as they are pretty busy most of the time but overall they do a great job!

The employees at Honda AutoNation are always courteous and concerned about providing the best quality care for the customer's auto needs. I'm always satisfied with the service i receive whenever i bring my car in for maintenance.

Everyone was so nice and personable while being professional at the same time. The facility was clean. No complaints!

My sales experience was great. The few times I have had to take it to the service department, I was made to feel like everything that happened to it was my fault. I purchased the extnded warranty but nothing is ever warranty work. I thought I needed new tires so I took it to my local tire store and they told me that I didn't need new tires that it was a problem with the hub. I took it over to get it looked at and the service department told me there is nothing wrong with it but that it needed 4 new tires to the tune of $800. My appointment was at 10 and at 2 it still had not been seen. They finally rented a car for me to use because they still hadn't seen my vehicle. This is the 5th Honda I have bought from them but to me the service department is lacking. The only other time I needed service on one of my vehicles was when I was out of town. That department was excellent. Fixed my car and sent me on my way. The other vehicle that was the same year, make and model had the exact thing happen to it within 3 months and this service department told me it was because obviously I had damaged it in some way and charged me saying that wasn't covered on the warranty. I will use the service department in a neighboring city from now on.

Stephanie R. created a great customer service experience for me. She followed through on all of my requests and kept me informed throughout the entire process. Stephanie went above and beyond to deliver services. I will be coming back to see her for my future maintenance needs.

Love it people are nice my service advisor John is wonderful

My first time to this dealer and my first purchase of a Honda. Noah was my sales person, assisted by his manager, and the person who handled all the paperwork. I was impressed as to how friendly and relaxed the people, the process of purchasing, and everyone I came into contact was. I purchased a 2018 Honda Clarity plug in hybrid Touring. Based on Honda's reputation, I moved from another hybrid brand and it proved to be the right choice. This Honda vehicle not only looked great outside, but interior as well. The battery milage is fantastic and the car put the fun back in driving. In two weeks of driving, we have not used a drop of gas driving around town. I will be returning in the future to this dealership.

STAY AWAY! Three reasons to stay away from this location. #1 They use non-OEM parts and do not ask you before they use them. They have fine print on your receipt AFTER your maintenance noting it. I looked at a past receipt from a year ago and they used non-OEM parts (referenced by an AP*) but did not have the small print on old receipts. THIS IS A PROBLEM! I've been going here for years and all the past receipts say AP* but with no small print, they only recently added the small print! #2 They broke my Honda Odyssey's timing belt cover during a service job and while I was coming back from Florida the broken piece of plastic, from the cover, fell into my timing belt. Only by the grace of God it didn't total the car. Luckily it caused the timing belt to only jump and the car was repairable. Still expensive though to repair. #3 When you call to raise issues with them they send you to voice mail and never return your calls. Chase Caz make sure to check your voice mail from March!

My Service Advisor, Terrell Wilkerson was, as usual, very professional, courteous and customer-oriented. He checked me in promptly and kept me advised of the progress of my car service. Terrell?s attitude toward his work makes a service visit quite pleasant.

The excellent customer service....And the very friendly staff.

Antoine was very helpful! He explained items of the car in detail

Wonderful buying experience! Our salesman Shane was very knowledgeable, patient and helpful throughout the entire process!

We had a great experience with Atrienne at AutoNation Honda. She was friendly, helpful, and a pleasure to work with. She was also completely transparent, as were their pricing procedures. They are truly a no-haggle business and you pay the sticker price!

I expected the service department to tell me to come back another day. I came in at 1:15 on a Saturday for an oil change. I was greeted with a smile and was out of there within the hour. My hats off to each of the professionals working there. I will be back!

Atrienne was super helpful and a great person overall. Would recommend her to anyone interested in a Honda!

I experienced multiple dashboard "problem" lights towards the end of a 10 hr. drive from my home in Illinois to Memphis. (I had come down for a funeral.) Mathew Chaney, Service Advisor, was listened to my concern (though the car was not exhibiting the dash problem at the time) and was very kind in arranging for me to pick it up on a Sunday. The car ran perfectly on my 10 hour trip back home. Thank you.

Adam was fantastic. Every time I come in he makes sure I'm taken care of.

Love my new Passport! ❤️😊❤️

My experience was wonderful. He made me feel right at home and I was out in no time.

Went online to set up appointment for oil change to wait. Waited 2.5 hours for completion. ?

It was the best experience I've ever had while buying a car.

Best car buying experience I’ve had! Tommie Marshall took no time in helping my husband & I. And Pierre in finance helped us with some amazing rates & stayed on top of the paperwork to make sure everything went smoothly! I’d definitely recommend AutoNation to anyone in search of a dependable vehicle with exceptional service.

Very great customer service!! I’m alway in and out in a timely manner.

Came into dealership for oil change, while driving home I noticed the oil life and mileage had not been reset. Therefore, I did not know if my oil was changed or not. I was also told that they were going to do the multi check inspection. If the multi point inspection was performed all dash board settings should have been reset. I called back to customer service and was told to bring the car back, I told him I was half way home. If the multi point inspection was performed, these items should have been reset. I also paid for tire rotation. Bad customer service, these items should have been checked before the car was given back to me.

Friendly service, ,clean facility, and great price on a new car. Best deal in the state.

I've never seen a business with such great people skills communication and all of them work as a unit the wait time is little to nothing and their snacks. A big shout-out to John Tierney he's awesome

Service department is great!

Very pleased with service advisor and overall service

They were very friendly, waiting area was comfortable. I was there for an airbag inflator recall, they checked my fluids and vacuumed my car before I left.

I went for Oil change. Service done very quick and waiting time was not much. Courteous and well trained staff.

Jason Nash was our sales person and he was very knowledgeable and helpful.

It was a pleasant experience. Terrell Wilkerson was very helpful and nice.

We had a great experience! Antione was our sales person and he was great!

Had some routinely service and some recall work done on my CRV.Everyone, from the appointment to the checkout was friendly and professional. Work was done quickly and was informed of some recommended maintenance items to address, but Adam Keller applied no pressure to have them done today. Waiting area is nice and comfortable. Overall a very pleasant experience!

I had oil change and tire rotation on my car. Adam was very nice and took good care of everything needed doing. I was pleasantly surprised to have my car returned clean on the inside and outside. It looked brand new. Thanks Honda! I will be back.

Very good, at very satisfied

very friendly, helpful, and dependable

AutoNation Honda on Hack's Cross Road in Memphis is the epitome of a great service facility. I take my CRV in, they wash it well, clean it thoroughly, perform my maintenance thoroughly and efficiently, let me know where we are in the process so I don't have to guess, then explain what they've done in simple terms. And they make you comfortable -- popcorn, fruit, water, coffee, etc. To me, that's the gold standard for service.

2017 Civic SI Car battery dead. Brought my vehicle in to get checked. Found a bad cell in the car battery. Replaced old battery with new for free under warranty

Anthony made my car buying experience simple and efficient! He found the best car for my family that was both comfortable and technologically advanced.

Sales & Service. Margaret Boyd is a fantastic sales person. The service team members we interacted with were excellent! We went to 4 Nissan dealerships and 4 Honda dealerships and Honda AutoNation 385 was best all-around in cost, sales, & service.

We are traveling from out of town to Memphis for soccer this weekend. We had an unfortunate key fob incident for our Honda Van. The service team and personnel were extremely gracious , quick , and helpful. Completely turned around a less happy situation into a very positive one ! My soccer playing son says next Honda we buy , we’ re coming back to Memphis .

Not my best experience but still recommend this dealership. Car was supposed to be washed after service and it was not. Also technician tracked grease all in car. Still having a bit of an issue with car pulling after taking it in to have this issue fixed.

They are friendly and they help you when you want a car or car services

great sales person and services

Was a Great visit with the Best salesman ever Mr.Ken Hubbard

Sales lady and finance guy made this experience fun, easy and overall just an Excellent experience with them both Ms. Alicia and Mr. Maurice.

Anfernee Thomas gave great service including making sure I understood each part of the billing.

Very excellent service and the service team are the best

AutoNation Honda 385 Customer Service Team ...highly pleased

Awesome experience at Auto Nation Honda on 385 and Hacks Cross. Oil change was less than an at an independent garage and I was in and out in about an hour. They also washed my car.

Had a great experience yesterday. Dropped my car for service and MS Hope was absolutely amazing from start to finish. Also, I would like to point out how much better all this was thanks to Ravon. He drove me to work and then back to Autonation. He was very polite, friendly and on time.

in the past I've felt they were too disorganized and lacking in customer service, but yesterday my experience was awesome!! 5 stars for sure!!

The right used car (2011 Toyota Camry) the right price and purchase process easy. Second experience in six months and both were easy. Ask for Anthony Price. Just one issue. Took a while to get documents needed for tag. Resulted in penalty, but not too much money.

John is the best service agent ever! He gets my vehicle in and out of there without excessive wait time. He is always responsive and treats he customers as if he were on the other side of the counter. He and the dealership make oil changes a pleasure.

Great Experience. It took a little longer than expected but the service was great and the people were genuine.

The sales person, Rory, was very helpful and tried to assist me in every way possible.

The entire process of purchasing from AutoNation was incredibly easy. Jason Nash was a great support during the buying process and PT, our finance advisor, made everything simple. Many thanks to all for a great car buying experience!

We had a wonderful experience with our sales men and sales manager Darrius and Danny thank you guys for the great experience

Hope did such an amazing job of educating me on my car’s needs and really listening to me. The time she spent with me explaining each service need was meaningful and I felt her attention to my needs was so genuine. I will be asking for her every time I come!

Everyone was super friendly and welcoming. The staff is wonderful and we enjoyed our buying experience there.

service department is excellent Chris Higgins was awesome

Reasonably efficient buying experience. After searching broadly, zeroed in on AutoNation 385 (best value for money) and a new car sales agent, Noah. Felt comfortable negotiating with him. He secured for me the preferred car color. Bought brand new 2018 Honda CRV LX for my Wife of 35 years (and counting). She (does not need the Turbo and) likes the SUV. Post-sale paper handling also smooth. Hope to buy Honda (Ridgeline) automobile from this dealer and sales advisor in the future. Thanks.

Clean waiting area and helpful staff. Was there about an hour getting an oil change, was greeted with a smiling face and respectful people.

Tommy was Our salesmen he did a great job working for us to make the deal work for us

Customer service in the service department was excellent. everyone was super friendly and welcoming

This was the best experience ever in buying a vehicle.

Was welcomed by Hope Mayfield, who provided great customer service the whole time I was there! She was very friendly and communicative. The waiting time was a little longer than I expected but the area was clean and quiet.

We purchased a new Ridgeline from Autonation385 on 12/27/18. Michelle and Tarus were extremely helpful and pleasant to work with through the entire sales process. I would definitely recommend Michelle and Tarus when considering a new Honda.

I received legendary service from AutoNation Honda 385. My salesman was Ken Hubbard. He was able to offer a variety of choices and then deliver the exact vehicle I wanted. They offered expedient service and great financing. If you are considering purchasing a vehicle, I highly recommend Ken Hubbard at AutoNation Honda 385.

The sales representative makes all the difference when buying a car! We had driven the Insight with another sales representative before Mr. Price and had just test drove another make at a different dealership but decided to test drive the Honda Insight one more time before buying a Prius. We have three Hondas and have been pleased with all of them but wanted a Hybrid! Mr. Price was knowledgeable about the Insight and answered all of our concerns!!!! This was the first time we had met Mr. Price and we are grateful we did, otherwise we would be driving a Prius.

Service was quick even though dealership the was packed. The service writer Jon was extremely helpful and polite. I feel I got a very good deal on parts and labor here. Facility is nice, and they offer several complimentary services (shuttle, snacks, WiFi, drinks, etc). Would recommend for any service work or repairs.

I bought a '18 Honda CR-V Touring AWD and It was an effortless transaction. I had shopped other Honda stores and I saved almost $1,500.00. Who wouldn't love that? Of course I would recommend them!

Overall, great experience. Service tech prompt attention, explained delays and corrected errors on my customer service record (incorrect cell phone number)

Professional and not a long wait to have your vehicle service

Probably the best experience I have ever had purchasing a used vehicle. Were very helpful in finding what I wanted, no pressure, very easy to work with.

Jason Nash was great! He was very helpful, no pressure while making my decision to purchase my CRV. Everyone was extremely nice and courteous at Honda Nation 365! Thank you for making this a comfortable and easy experience.

I am a loyal Honda owner. I own my 4th Honda. I would not go any where else for a Honda. I was just there for my scheduled 5000 mile oil change and tire rotation. Hope is my service adviser and she was most helpful. I watched as she help those ahead of me. She was very concerned about their service needs. I had no special concerns but could not have asked for better service.

Quick and easy process and so friendly Best experience ever buying a car. And they had a huge inventory.

My experience with buying my first car was great. The dealership was clean and pleasurable to work with. My salesperson, Austin, was fantastic and very informative!

Nick, my sales guy was awesome and deserves a raise immediately.

From beginning to end, the customer service was great. They handled my mechanical issue and didn't charge me for it. They didn't try to sell me something I didn't need. They were open and honest and really did their best to resolve my issue (which they did). Chris was my service adviser, and he was friendly and helpful.

Great. Very professional. Antonine is great to work with. Rate 100.

Made car buying easy. Appraised my trade and quoted a selling price over the internet. When I arrived at dealership we were finished in 2 hours tops. Honored all prices they had quoted.

I looked at a vehicle yesterday that I couldn’t test drive because it was in the shop and they were putting new brakes on it, they asked me to come back today. The sales person I was working with called me at 3:08pm and said it was ready, I went in there with the intention of buying the vehicle I got there at 4pm he said he was finishing up with another customer and would have it pulled out. Waited about 10 minutes and he came over and said sorry it was sold earlier then tried to have me look at another car I didn’t want. To say I’m pissed is an understatement thank you for wasting 2 hours of my life.

Matt provided outstanding service. He was very thorough and helpful, and he answered all of my concerns. Great job!

Very Satisfied. The service rep, Adam, was very courteous and helpful.

Took my 2017 Pilot in fo an oil change. I was greeted quickly by service agent Phelps. The oil change and tire rotation were done in less than an hour. Excellent service!

I love my new Accord! Tim was a pleasure to work with!! Great experience!

Very good ,The service was well organized and fast and completely informative

Great Service and knowledgeable advisors. Cant be beat.

I went to get an oil change and everything from the people to the service was awesome.

Great customer service, was just in for a recall, but they checked my car out and top off my fluids, and was willing to wash my cash, I got in and out within an hour

Excellent service! Just a short wait.

Different price over the phone versus coming into the shop to get the work done. Adam at the service desk was basically pulling prices over the air. Simply saying "you had a misunderstanding over the phone" doesn't cut it all the time.

Different price over the phone versus coming into the shop to get the work done. Adam at the service desk was basically pulling prices over the air. Simply saying "you had a misunderstanding over the phone" doesn't cut it all the time.

Would not recommend service department at all cost. Adam pulls prices randomly and than would say you are getting a discounted price already. You would be stated something totally different on the phone. I would go with other Honda dealership.

Excellent service and Terrell Wilkerson was especially helpful. I recommend them with a 10 out of ten.

They installed a new tire and made no attempt to clean it. Tire and rim are filthy. I will take it in for a wash tomorrow.

the staff is very friendly helpful and always does those best to provide their customers you with top quality service while making sure they are informed and in control of their specific terms and options while remaining completely pressure as a first time costumer I must say am very impressed with my experience with auto nation Honda 385 am looking forward to maintaining a good experience with them and would definitely recommend them to anyone who wants to be treated as a Costner deserves when shopping for a vehicle is looking for a great selection fair and honest pricing can't rave about them enough check them out for yourself and See I promise you won't be disappointed

Our experience was great from the moment we stepped into the showroom. Our salesman was friendly and helpful. Our transaction went very smoothly. We would definitely recommend this dealership!

I was very pleased with Antoine, who helped me with the purchase of my new CR-V at the Auto Nation Honda on Hacks Cross in Memphis. He was very helpful, friendly and courteous. I love my new car and am thoroughly enjoying driving it. Thanks for such good service.

Outstanding. Noah Navarro was fabulous.

We appreciate the customer service provided by Scotty and the team at AutoNation Honda 385. We received an excellent deal on a closeout 2018 Pilot to replace the 2006 model with over 200k miles. We are very satisfied customers and look forward to our next car purchase.

I am so happy with my new Honda Accord! The staff worked hard in working the best deal for me, and they stayed later on Sunday to help me and get paperwork done. They were friendly and they have helped me with everything I have needed so far with the car and questions. Definitely a good dealership to purchase from.

It was a wonderful experience! I plan to use your services again! Everyone was pleasant, respectful and most of all very professional!Thank you so much. Wanda L. Hubbard

They are honest. They made a small mistake when our car was last serviced and a minor oil leak developed. They owned up to it and fixed it with no charge. Good dealership!

From the beginning to the end the entire process was great. I didn’t feel like I was being hustled. Noah, my sales person, was awesome.

My car is amazing and the staff is friendly and accommodating.

Adam Keller was my service advisor and did a great job. It is a pleasure to work with him.

Great service from Justin thanks , enjoying my honda civic .

I had battery issue but the service center checked all good . By default they checked all were done and in good condition

Just an oil change and inspection. I made an appointment online and it all went very quickly, very smoothly.

I have always been given excellent advise & service frm Auto Nation Honda. My car purs like a kitten & I drive it with confidence knowing they have done the all points check when I have the oil changed.

Excellent customer service

We bought our new car with Alicia White. She was so awesome. She was patient with us and made the whole experience fun. My husband razzed her a bit and she just laughed and rolled right with it. She was very knowledgeable about every model we looked at. We drove several cars and asked a lot of questions. When we did decide; she went the extra mile to make sure everything was perfect. Literally, there was a smudge that wouldn’t come off of the rim that really bothered my husband and she had the detail guy take care of it. She sent it back twice. Her attention to detail and great customer service is rare. We left there excited about our purchase and confident in our choice. She streamlined the entire process. She went to shake our hand when we left and we gave her a huge hug. Be sure to ask for her; you won’t regret it!

Great service and reliable from Adam K.

Oil Change and overall inspection. Quick turn around time even on a Saturday. Did not try to sell me something I didn’t need.

The buying process was so easy. I was in and out in no time. Ron Counts is an awesome salesman.

The person who greeted me was very nice and pleasant. Service was quick, I had a long way to go after so it’s exactly what I was looking for.

Easy Breezy Fast Service for my Honda CRV! I purchased this vehicle and continue to have it serviced at Autonation Honda 385. My Service Adviser, Terrell Wilkerson, always greets me with a smile and makes sure my maintenance/repairs meet or exceed my expectations. I love knowing the shuttle service can help me out when I need a ride back home or even head to the mall for a little shopping while my car is being serviced. Thanks Terrell and Autonation Honda 385 for providing awesome customer service!

Everyone was very helpful and friendly. Although I had to wait over an hour for my oil to be changed, there were snacks and bottled water available and tv to watch. They made me feel comfortable .

I noticed friendliness, helpfulness, smiles, talk, and checking on many customers, by various Auto Honda 385 employees. That caring personal attention through out my wait, made me feel important, as a customer. I assume, others feel good about it too. The waiting area is very comfortable & meets several needs & offers.. Comfy chairs, large TV, and snacks. My service rep, John Tierney took very good care of me & my service ticket of tasks, and my car too. I appreciate his detailed style, in all he does. Thank You.

Had electrical problem, took in to dealer. Was called within an hour saying problem found and car ready.

My car needed some items from an overdue 105,000 check up and the 120,000 mile check up. Everything was completed in less time than expected. Good job.

it was great, service was completed quicker than long estimated time because of wait list.

Everyone was courteous and helpful. Car was serviced and returned clean and in a timely manner. Service writer was professional and helpful.

Great experience with Honda. I have always been pleased with the service... much thanks to Adam!!’

Services were very timely. Took longer to wait on paperwork. Will definitely return.

The customer service at Honda 385 is always great. When I make a appointment online when I get there at the dealership they go on and get my car back for service. Keep up the good customer services John T.

Dealt with internet salesman and was mostly pleased with his efforts finding a vehicle that was what I was looking for. I purchased a 2018 Accord EX-L w/Nav. and so far am very pleased with it. Only con was the poor quality of the manual which does not have enough detail explaining some of the set-up functions Standard equipment it great!

Excellent. The sales consultant, Tarus Watson, was a pleasure to work with, and I would want to buy from him the future. Tarus was courteous, helpful, and exceeded my expectations.

Wonder service I was in and out within an hour for an oil change and tire rotation and they washed my car!!! ���

Good people! John was courteous and knowledgeable and pleasant to deal with.

Jalin was terrific to work with. Not pushy, excellent personality and attitude. The sales manager Lawry and the finance manager Maurice also went above and beyond. Exceptional experience A+

The best experience I’ve ever had at car servicing!

Nick was very helpful and professional throughout the entire process.

This is my first time to carry the vehicle in for service. Good experience.

Experience went well..was promptly updated on progress in and out about what I expected

Oil change was completed in less than an hour including a car wash. John Tierney was service advisor and he always provides excellent and timely service.

I always have a great experience with AutoNation. The wait time was sufficient. They are always courteous.

Good. New service guy for. Other moved on. Very pleased

Great service from my service man to the guys doing the work. Out in great time.

Excellent, always excellent, car is ready on time, clean, etc. All my services are handled by John.....great!

Very good customer services!!

Super easy buying process. Quality, professional help. Love my new van!! HIGHLY recommended!

I had a great experience at Honda 385. Adam always takes excellent care of me and checks to make sure the work has been done correctly! Would not go anywhere else

Thank you for the kind customer service. I appreciate it.

Great and friendly service from John T in the service department.

Very helpful and friendly when I arrived. The waiting area was clean and comfortable.

As a dual career person, I love the my local Honda service department. I can either wait for my car in the comfortable wait area or take the shuttle service to my office. I trust the quality of work and in the one instance that I had an issue, it was resolved immediately and to my satisfaction. This recent visit was just as I have come to expect - excellent service!

Thorough and timely with a gratis car-wash

A huge Thank you to Antoine Price for being a great salesman and personally delivering the jeep to my daughter at school!!!

On Sunday July 29th I was searching for a vehicle to get for myself and went to 3 car dealers and couldn't find anything that I like. So when I arrived at your location i was greeted right on the spot and tommie Marshall listen to what kind of vehicle i was looking for. Showed me 2 vehicles and told me that I will like one of them. Guess what I did I was still leaning over for a 4 runner but went home and thought about it. So I came back there on Monday to discuss payment arrangement and discuss about the honda piolet some more. Next thing I know before I left that place I'm buying my new car and brought it home that day. Tommie is a great sales man and I really appreciate your help. I love this vehicle after a week of driving it.

Great. No complaints.

Both sliding doors of the van stopped functioning. Changed the break pads that made constant noise while driving.

I traded my 2015 Odyssey in for a new 2018 Pilot ELX with AWD. Noah did a great job of presenting the various options to me. very patient and knowledgeable. Great car buying experience. BTW, 3rd car from this dealership

I made an online appointment with John Tierney. The reception was handled quickly and efficiently and John went over the list of possible maintenance items beyond my request for an oil change and tire rotation. I waited on the work to be done, and I was on my way out in less than two hours.

started hearing noise while driving and both sliding doors stopped working

My oil change went fine and everything but since I left from Honda last Saturday, my truck is now stuttering as I push the gas pedal. I feel like the mechanics either saw a problem and didn’t fix it or they messed something up to where everytime I am at a stop light and turns green, as I pull off my truck stutters. Need better

As usual, service department was very business and I can only imagine the demand, volume and personalities of some customers may get a little stressful for the service reps. Mr Terrell had a very pleasant and welcoming attitude.

The folks are very nice and do a great job taking care of us. We really appreciate that. We will continue to buy from Honda as long as they take care of us.

Excellent job very satisfied with the service and people I met.

Great service from the service dept!

Had a great experience with Terrell. Service was great and in a timely manner as well.

Alicia White my sales person was amazing. I found a car on line and she walked me through it, I arrived at 8:30 and drove off the lot with new car at 10:30. The staff were amazing as my little girl had to get in ever car while we waited and they made her feel welcome.

Always fast, friendly service.

very good people kept me well informed in a timley manor

The service managers were very helpful and professional.

Adam Keller is tops for Customer Service. Couldn't ask for better. Donnie was my very first CS at Covington Pike when I bought my Pilot and he was so good. He left me in great hands with Joe Sims who has since left, then I found Adam @ 385 which is close to my office and couldn't be in better hands with any of these three people. Bravo Zulu's !

Sales person Jeffrey Echols was very professional, patient and attentive.

When my Honda Accord failed to start, I had it towed to AutoNation Honda 385 here in Memphis. I always trust these folks with my Honda service needs. John Tiernay was my service rep on this issue, and he followed through with professionalism in his usual manner. I appreciaste this dealership and the great work they do.

Alicia White was absolutely fantastic to work with. I have not made a decision yet but so far my experience at this deal shop is A+!!!

John Tierney ALWAYS takes exceptionally good care of his service customers. I have recommended this dealership to others because of his professionalism. The waiting areas are clean, user friendly, and well stocked. All the staff are pleasant.

Great job. Had my oil changed and tires rotated. It took less than an hour.

Donnie my service advisor is awesome. I called yesterday with no appointment with a nail in my tire. I had the extended warranty for tire coverage. He said just bring it to me and we will take care of everything. It turned out I had two nails and had to have a new tire. He made sure the warranty company was contacted and everything was fixed. When I got back to my truck to leave they had washed it along with everything else. You couldn’t ask for a better company to go to. Autonation Honda on 385 is awesome.

Bought a new CR-V with Ron Counts. He was so great to deal with.

It was a great experience!!! Chris is an excellent advisor

I had a PERFECT EXPERIENCE at Honda. I purchased a 2018 Honda CR-V . My Sales Person was Nicholas Cirillo and he was the Best Car- Sales Person I have Ever been Associated With. Great Customer Service and Offered me to contact him anytime if I have any Questions about the Honda. I am Now a Honda Woman for Life Thanks To Nicholas Cirillo.

My car wouldn't start after stopping by my office. Some of my coworkers jumped it off for me. I drove straight to Honda..it was 3:50 in the afternoon, but I didn't want to go anywhere else and get stuck again. I drove in to the service dept and left my car running. ..til they said to turn it off and see if it would start again...it didn't. I found Buzz and told him about my car. He thought it was the battery and asked Jeff to write it up for me. It was late in the day, but they put in a new battery while I waited in the reception area..then I was on my way before 6. Thanks for your help and for your continued great service! (good popcorn too!)

Good! Waited for 1 1/2 hours for oil change. Time could have been less.

Adam knows who I am as soon as I pull up. He greets me and we talk like we’ve been friends for years. He listens and takes care of my vehicle needs. He takes good care of us!

I really appreciate the way AN385 goes above and beyond to be sure we are satisfied with our vehicle's service. They always check with us before doing a repair, and make sure to explain in detail what is going on with our cars. Our service advisor goes the extra mile for us and is a trusted friend.

I walked in and was immediately greeted and waited on. My car was ready before I could read a magazine. Everything was professional fast clean and I was very pleased with the customer service

I have been a customer of Autonation for many years. Always receive excellent service. Thanks!

Just bought a brand new Honda Odyssey at 385. Excellent service!

I dropped my car off for an oil change and to have my tires rotated. Adam is excellent to deal with. Also, the shuttle service they provide is awesome.

Requested service was performed very well. Adam Keller was very efficient.

All of my request were completed and service was very prompt!!!

Welcome was outstanding service. and the wait was in a timely manner. Thanks for the outstanding service.

Overall I was very pleased with the service provided

Great customer service!!!

I was perfectly happy with the service received at Honda. The representative was very professional, reviewed what needed to be done to my car later, and thanked me for allowing Honda to service my car. Again, thank you for being a reliable service dealer. H Pratcher

My husband and I were visiting Memphis from out of town last week and my Odyssey wouldn’t start. Contacted Buz, the service manager, and he helped me by sending someone to my hotel for a jump start which ultimately led me to a great towing service. He even called to check on us that night to review the plan to shuttle us to the Fedx golf tourney the next day and on to the Honda dealership. Next morning when I arrived in the service reception area, he was there to greet me and directed me to Adam at the service desk, who was wonderful. Although they didn’t have the part I needed, they got me started back home to my local dealership to complete repairs. Their shuttle driver, Chase, called me on time and asked if We were ready for our ride. What a first class service department! Thanks guys!

Jeff Whittington was very pleasant and got me in and out quickly on a warranty and recall issue. Thanks Jeff!!

My Honda was part of the airbag recall and I chose to get the matter resolved at AutoNation. When I arrived my customer service person (Matt) was at lunch so Adam helped me. Adam took care of my car and got me set up with transport back home. What makes the experience just okay was that Matt didn’t call me when the repair was done. I called just before 5 pm and by the time I got through to Matt it was too late to take shuttle. I had to find alternate transport which took 1.5 hours longer than necessary.

My dealer name was Margaret Boyd & she went above & beyond to help me in purchasing the car of my dreams. She was there from the very beginning answering all questions & providing the best customer service possible.

This was the most pleasant experience I've ever had buying a car. I would definitely go back the this dealership and would recommend them to family and friends. Everyone was so friendly and professional.

No complaints. Good service. I usually go to the Covington pike location

I bought Saturn view after 30 miles I start hearing bad bumping noise under car found out it was a bad strut dealer said they would pay half the cost to replace it I sent the bill. they said check will be in the mail mon

Overall good experience. Didn't take long and they even washed my car! Mr. Whittington was very personable.

Honest, dependable, and service beyond expectations. The Service representative told me exactly what needed to be done, and made the experience a very good one.

This would be my first choice for friends and family who are looking to buy a vehicle. I went in knowing exactly what i wanted, a used Toyota pickup. I walked in after being at work with dirty clothes and looking a bit homely, probably not smelling the best but everyone treated me like any other customer. When i walked into the building the receptionist greeted me very kindly and pointed out a salesman. I told him what i was looking for and he knew the exact truck and where it was at. Very knowledgeable, very friendly, vey hard working to make everything work for you. The AutoNation detail team did a wonderful job cleaning the vehicle, spotless inside and out. I would highly recommend this team to start any vehicle purchase.

I always receive the best and ultimate service at this location and that is why I continue to bring my car to them. The service rep who helped me was beyond helpful and excellent in assisting me and making my visit as wonderful as possible!

Always can expect great service at AutoNation Honda 385

Service Rep was attentive, work on vehicle was timely, and I was not charged per my sales contract.

I had a wonderful experience with my sales person, Ken Hubbard. He devoted ALL of his time to my buying process and has followed up to make sure that I am happy. I give him more than a five. I give him a ten out of ten. I will definately recommend Mr. Hubbard and this dealership to my friends.

Recall work was done to my satisfaction. The wait was about 3 hours with an appointment.

Amazing customer service! This was my first time buying a new car by myself and every person I encountered treated me with such respect and honesty, which was something I highly admired. The Sales Person I worked with, Taurus Watson, was PHENOMENAL as well! He was very informative and knew what he was talking about when it came to the car I was looking at. If you are looking for a new car go swing by and see him!! They truly do stick to their pledge and are an amazing company. I am now one happy AutoNation Honda 385 Driver! I will definitely do business with them in the future!

Absolutely fantastic service. The Service Advisor, John Tierney, was awesome...friendly, honest, helpful. Will definitely be returning and see him again!

I went to Autonation 385 with every intention to NOT buy a car that day. I had a terrible experience with Landers Nissan a few months prior which had squashed my hopes of being able to afford a new car anytime soon. The men there (manager and salesman) were very sour and disinterested in selling a kid a car. They wasted two hours trying to talk me into a used 2016 Versa Note with over 50,000 miles, which out of desperation I almost let them do, until they threw a 30% interest rate at me along with numerous other fees. So I would be paying 400 a month for a used car before insurance, and even though the sticker price was around 17,000 (way too high for that car) I was gonna pay around 28,000 before it was over. I had never even heard of a rip off that was that bad. Thinking every dealership was going to be around the same, I walked out of there with no hope and four new hard inquiries on my credit report. However, me wrecking my ‘96 Seville left me with no choice but to either buy another Craigslist car or try another dealership to see if I could get a better deal. So I went to Autonation just to get a broad estimate of what they could do for me without letting them even run my credit. I’m 21 with very little credit history and already 6 hard inquiries from one car dealership and Verizon. I didn’t need four new hard inquiries when I knew I wasn’t buying a car yet, and I made my objective clear when I made my appointment with them talk about a Civic. From the moment I arrived on the lot with my 19 year old sister we were both taken seriously and treated as equal adults, not as naive children or inconveniencing time wasters. It was very refreshing. Then I met Jason Tao, and he was amazing! He was extremely transparent, attentive, helpful, and determined to put me in the car I wanted that day. As a bonus, he was hilarious! I know that shouldn’t matter, but when you’ve had a bad experience with terrible salesmen and you’re sitting in a dealership for 4 hours trying to negotiate payments and interest rates, it makes a world of difference to have a highly enjoyable salesman. He did all the muscle work for me as well; I simply told him a little bit about me and what I could reasonably afford, which is not a lot at all, and he went behind closed doors and made it happen. He brought me back several offers over the next couple of hours that I refused, but he was always confident, energetic, and happy to work with me a little more and then go back for another offer. Very little haggling was necessary on my part; he did it all for me. He finally got me the offer I couldn’t refuse, which was actually lower than the limit I had set. The 8% interest rate was also unexpected, since the only other car lot I had been to was so snakey. So he was able to put me in a brand new 2018 Civic LX for around 320 a month. Then he turned around and found me an insurance quote that was $100 cheaper than any of the ones I found for myself. That didn’t even have anything to do with his job! He completely redefined salesman for me. All in all I’m paying less than 500 a month for my brand new car including insurance. May be a lot for some people, but I know people older than me that drive 2008-2012 Civics and Accords that are paying the same or more than that. Then for paperwork and finalizing I worked with Finance Manager PT Burns, who made the most dreaded part of the experience the easiest part. He explained everything in the most comprehensible way from finance charges to maintenance packages and never tried to push me to buy anything he knew wasn’t necessary. He was actually able to get me a free maintenance appointment when I opted for gap insurance but not for the maintenance/gap insurance combo. He tried to get me a few free oil changes as well but couldn’t. Still tried though! After only 20 minutes in his office I was completely done. To top off the sundae my sister located a tiny tiny scratch by the door handle of the car right before we left, and Jason immediately took the car to maintenance to have it buffed out. We waited less than 10 minutes for it. For well established adults I’m sure the new car buying process is easier regardless of the dealership they choose, but dealerships are NOT all made equally and most don’t want to waste their time glancing at you if you’re not over thirty and ready to drop cash on their table. For a kid with low income and not-so-great credit I was only pleased, and could not be more pleased, with my experience at Autonation 385. A very honorable mention goes to Sales Manager Michelle Renfrow for helping make it an easy, enjoyable experience with her kindness, generosity, and professionalism. I am very grateful for my new car and I thank the entire team at Autonation 385 so much!

I highly recommend this location. Purchased 2nd Honda in 15 yrs today. Customer service is still supreme. Thank you for making the buying process simple and keeping me informed every step of the way. You Rock. I am a Honda girl for life. !!!

Very pleasant and efficient. My service representative took the time to make sure I was taken care of.

Everyone at AutoNation was wonderful and so accommodating as my financial situation was unusual and required several trips. They never pushed me to try an alternative route. Everyone was so friendly and personable. On a return trip one of the employees that I had chatted with previously remembered our conversation and asked me about the event. They went above and beyond in all respects.

My service person provided excellent service and made me feel like a valued customer.

There was an issue with the timeline of the oil change I received. Through no fault of his own, the agent assigned to me was not able to get to my car until several hours after I arrived (he was not informed that I was his client). My service agent and the staff at AutoNation handled this really, really well. They informed me of the problem, apologized, and were able to get my car taken care of within 45minutes to an hour. I really appreciate the quality of service I received here and will absolutely be coming back.

great experience..Chris was a great guy and I had great service...I will come back for service to this location

I turned in my paperwork for my gap refund only to find out that they misplaced it and did not process my refund. They do not believe in returning calls or following up. Previously I purchased multiple cars from them and service was excellent, but traded in my vehicle for another and had no assistance from them getting my GAP refund. I turned in my paperwork on 4/21/2018 and made calls to follow-up and no one returned my calls. After I finally got someone in finance to answer on 5/1/2018 I found out the GAP refund paperwork was missing and I needed to sign a cancellation form which they did not even tell me about when I turned the paperwork in on 4/21/2018.

Best service I could have ever asked for. Tim walked around in the rain for 30 mins trying to find the perfect car for me! I love this place!

Tarus Watson was my sales guy and he was great! He answered all of my questions and gave me a great deal!

Michael Scott was a wonderful salesman. He worked very hard to get wanted I was looking for at the price I wanted to pay

I had the best experience at Honda 385. My salesperson Mary Houston along with Crystal McGuire went above and beyond to make me feel like I mattered and did everything in their power to make sure I was taken care of. Mary Houston always kept in touch with me thoughout the process. She really cares about the people she helps. She's amazing!!! For all my car needs I will always deal with these two amazing women. 'I' thank you Honda 385!!!

Best customer service!!!! Wouldn’t go anywhere else.

Easy and painless, everything was pulled up and ready when I got there.

Took awhile, but it got done and seems to have been done well.

Bought Civic from there and bombarded with emails to trade car in because it’s a popular request. Went to trade car in and asked to be called back with with approval or denial because I did not want to spend my day at car dealership. I have reached out to salesman and to his GSM with no callback. I will definitely not return to this dealership and advise everyone to do their research before dealing with this group of individuals as well. Enter at your own risk......

I was in/out in a very short time. That is good. No matter how nice the facilities are, waiting is always lost time.

The Porter's who greeted me when I arrived, Anthony and Rayvon, were awesome!! They really helped and made me feel like I was family. Chris, the service writer, was great at keeping me informed, every step of the way.

This was an amazing experience for myself as a first time buyer!

I had a great experience at AutoNation Honda. They were professional and not too pushy. I love my car and If you are in the market I would recommend that you give them a try.

Mr. Jeff Whittington is really helpful. He helped me saved a lot of money. And I really appreciate his service

Everyone was very helpful. Clean, friendly experience

First oil change. All went fine and staff very accommodating.

Great buying experience! Everyone was very friendly and helpful!

Efficient service appointment

First of all the salesman Ron was a pleasure to work with. Such a nice man and very professional. I will buy from him again. My issues of dissatisfaction was with the things they sprayed in my van while detailing it. It was horrible and I couldn't hardly stand to ride in it home. I contacted Ron the next day and he set up to get rid of the smell, and when I picked it up it was worse, they sprayed my van again with something else!!!! Smelled like aftershave and cigarettes! I was afraid to bring my van back for fear they would spray something else in it. I spoke to Ron the next day and decided to wait because they might smell something else in my van. After two weeks and still having issues with the smell, even when I had boxes of baking soda in the van and a charcoal filter, it still smelled of aftershave and cigarettes, I decided to bring it back. I did not smell anything on test drive! Ron promised he could get rid of the smell. My husband had his Honda Civic serviced and when he picked up his car, he dropped off mine. He explained that Ron set up my car to have the ozone machine put in it to remove the smell. When my husband turned back around he caught the guy spraying my car again!!!!!!! The detailers really don't listen. The ozone machine was finally used after he got Ron involved. Afterwards it had a chemical smell but I am hoping it will dissipate soon. I had no issues with anyone else at the dealership. My biggest complaint was the detailing. I am asthmatic and allergic to perfumes and cigarette smells. For the two weeks I have had the Odyssey, I have hated getting in it because of the smell. Every time someone rode with me the smell was brought up by my passengers. It really made me think I had made a huge mistake buying that van. I am hoping it will be better. I have not driven it yet since I brought it home, so I am hoping that the chemical smell will be gone. That smell is far better than the other smells however.

Great experience Would go back again. Sales people were easy and no pressure

Alicia my sales person and Maurice the finance officer are top notch. They made the experience smooth and pleasant.

Great and spacious facility. Music provided over speakers was a bit loud for me because I had to get up very near one of the TV screens in order to hear what was being said. Service was good; not only was the recall handled, it was determined I needed a radiator and transmission flush. My only complain there was the cost which I felt was a little bit high. I am guessing that extra charge was to help pay for the facility.

Terrell was awesome yesterday! Will definitely be asking for him on my next visit!

Quick. friendly and professional. Once I was waited everything went smooth.

Prompt Service, I appreciated feedback on the type of oil change that would be appropriate for age of my vehicle; I detected an interest in repeat business and not a one time rip-off

Excellent service and congenial people. I must fill the 50 characters.

Friendly and professional Service representative was very helpful.

Friendly service, good products! Went in with a pre-approved offer and a work discount. CRV looks great, drives great and has excellent features. Salesman Ron Counts was very easy to work with!

A very great experience by their service department

I have had recurring problems with the service department here. They will tell you anything you want to hear, but not follow through. I have stopped giving them my business (service and purchase) except for the recurring recall repairs that force me back. Such a waste of time trying to deal with them.

Just purchased a 2018 Honda CR-V from Jason Tao, and it was by far the easiest car buying experience I have ever had! Well worth the drive from Nashville to Memphis! I will be recommending AutoNational 385 to everyone!

Jeff Whittington was really helpfull and provided me with all the details for my car service

We were very happy with our new car experience. We had a wonderful young man meet us, (Antoine Price) I told him what I wanted, and he went straight to it. Would gladly return there.

Last week, I had a wonderful buying experience. However, that changed when I had to deal with the service department.

I had the absolute BEST experience at AutoNation Honda 385. My salesman, Jeffrey Jackson, made the whole process a breeze and I would recommend him to anyone who is in the market for a Honda and looking for an honest, trustworthy, personable salesman to work with. I, along with my family, will definitely be doing business with him again! The facilities were also immaculately clean which is always a plus. Kudos to AutoNation Honda 385!!

I really appreciate the service I received. Antoine Price did everything he could along with the financial guy PT Thanks guys!!!

I had a pleasant experience at AutoNation Honda 385. My service technician, Mr. Higgins, went above and beyond to ensure that all of my vehicle service needs were met.