Love it!

Did not provide any help or assistance to see that earlier repair under warranty performed by other Honda Affiliated dealer is addressed. To be clear the same exact problem reappeared in few days from initial repair, Honda and its affiliates bluntly disowning the issue and want you to bear all the expenses for this reoccurring problem. Honda is not willing to share any details on how they came to decision to disown this issue - their representatives even shout you down even though they truth is on my side. More over they took 2 months to come to this conclusion, kept my van with them during this period. Be aware of buying Honda, their warranty programs because Honda is blunt in saying that if you had your vehicle repair issue performed during last days of warranty and the same problem shows up again in few days when your vehicle warranty is no longer valid, Honda customer service will not hesitate a moment to push you into the ocean stating that you have to pay for your repair. No fun, hence be aware of their game plan – better to get out of our love towards Honda vehicles. I am editing this post review and below response from the owner - I called them multiple times, receptionist takes all details stating the concerned personnel will be calling back. Today 9/22/2020 - waited for more than a week but no response yet.

I wrote a review earlier regarding 2015 Honda Odyssey repair under warranty performed by David McDavid Honda of Frisco. The same issue showed up again and I took it to Autonation Honda 385 and 3 months on still not addressed, AutonationHonda385 stated that McDavid Honda dealership is the ownership of the repair. I opened a BBB complaint against McDavid Honda: their response is below: "All repairs performed by a Honda dealership are under warranty for the first year. This repair is no different and the AutoNation is refusing to honor that warranty. If the customer would return to us, we are happy to honor that warranty. Unfortunately, we cannot force another dealer to do the same. This complaint should be directed at AutoNation 385." All my friends - please question and take written undertaking from the dealership while buying new cars and warranty packages. All dealerships are like siblings but not obliging to these warranty programs.

Scott was great!!!

No problems with oil change and tire rotation - Scott Was helpful and professional

I have never had a bad experience at AutoNation Honda 385. From purchase to service, the staff have been friendly, courteous, knowledgeable, and experienced.

I had a great service visit that didn't take long. Great hospitality 👍🏽

Very professional, friendly personnel. They provide quick service and only recommend those services which are needed. Also, great service advisors with special appreciation to Mr. Wilkerson.

Always pleased to go to AutoNation Honda 385. I get great customer service and and while being advised of suggested services that I might need there is no pressure to add more to the planned service I came in to get. The waiting room is clean, clutter free with enough space to practice social distancing.

Disappointed in service department. Level of competence is not on par with expectations for the Honda brand. Wouldn’t buy another Honda because of this poor experience.

Great service and fast. In and out with no issues. They even washed my vehicle.

I haven't shopped here but there was someone from Germantown bashing this company on FB for no good reason. They didn't deserve the bashing and I think they are a great company for handling someone like her. Don't be a sheep and shop here ❤️

Great shop. You can trust them with your Honda.

Excellent service all around. Very polite and prompt

John is always of good report, he had the three factory recalls done and adjusted the voice activated response system in the dash so that it works every time. You have a real good employee in John. George moore

Wouldn't be my first recommendation for service. Took car in for warranty service and it runs worse now than it did before dropping it off. Also, if you don't simply wait on hold for a service advisor to answer when you call, you get VM and they simply WON'T call you back.

Had a wonderful experience Saturday thanks

Service is good but expensive

Wonderful, efficient service; Tyrrell was 100% professional (with a very customer-focused attitude, I might add...) and the work was finished quicker than I expected. Keep up the GREAT WORK and focused Customer Service!!

Personalities started off not so nice, but service ended up good

They worked my Accord in for an oil change, which I appreciate. Scott was really helpful. The lobby is always really clean. I worked remotely while I waited and had a pleasant experience.

Service Department review: I've had my Honda here on several occasions and everyone has been very friendly, honest, and competent. This is a cut above most dealerships that seem only out to make a buck. They recommend the service that is needed and not the service that isn't.

AutoNation Honda 385 used to be too notch in the service department. 5 star operation that would impress! Those days appear to be over.... Nowadays you should never expect a return phone call from anyone in the service dept. You can forget about it, if you need anything constantly calling every hour on the hour you might be able to speak with someone in service in 3 to 4 days. Very disappointing when you are having vehicle issues. Disappointed however doesn't do justice to the feeling you get after you pay for a repair and your car is still experiencing issues. After several calls someone finally is available to answer the phone, set up a return appointment two days later. On that appointment they say the dummy light (error messages) must have not been cleared out from the previous repair and everything seems to be just fine now that they cleared out the messages. Great! Then the very next day you notice the error messages have returned.... Now if you're like me and can't stand it when a business you have dealt with for years all of a sudden doesn't appreciate your loyal patronage over the last decade enough to return a call... (multiple voicemails left with different service technicians. Just to be clear) I will also admit to the fact that my biggest pet-peeve is when a person does Not have the decency to return a call.... I'm currently on day two of trying to schedule a repair. This will be the third scheduled repair to fix the same issue. At Dealership prices.... As I mentioned before. AutoNation 385 used to be top notch going back to the old location. That's my two cents for ya.... I would like to thank Google for just randomly popping up on my phone and asking "How do you feel about this business?

John Tierney is the best-very customer focused and always expertly knowledgeable of what needs to be done. He is constantly thinking of ways to improve the service experience.

Mr. John Tierney is always pleasant and accommodating. He explains all details of any services I?m having done and he?s never without a smile

I'd recommend AutoNation Honda 385 to anyone in need of vehicle services! Adam and Aaron (technician) provided wonderful customer care in the service department. They were very patient with me and even with my family who wanted to speak with them over the phone. I can not thank them enough! As far as sales, Reco Savage and the finance manager PT were simply amazing. Reco emailed me about upgrading my vehicle, and I was very hesitant about accepting the offer. In fact, I even declined the offer initially. I wasn't sure about my credit, my debt to income ratio, or any other contributing factors involved in purchasing a new vehicle. He emailed me back and told me that they could help. I was still hesitant. I met Reco in person, and the rest was simply history! He was very professional, patient, and polite. Reco answered all my questions to the best of his knowledge, and he even listened to my worries and concerns. PT did a great job of explaining the entire financing process to me. He too was patient and kind, and he displayed such great energy. Words really aren't enough to describe my experience at AutoNation Honda 385. I love my new vehicle, and I'm thankful for my experiences in both the service and sales departments. Again, I'd recommend this place to anyone!

Service appointment was smooth and very timely. My service rep was extremely helpful. No issues at all. Would recommend this dealership to anyone.

This is my second Honda and I was have issues with some of your service advisors. When you all hired Mr. Higgins I have yet to have an issue after my car being serviced. I give Mr. Higgins 5 STARS!!!

A great buying experience, especially my salesman . I would recommend this dealership to anyone looking to buy a new Honda.

Everything that was needed was taken care of. Minus the fact CHRIS planted a seed that I will need an ailment. Only to get to check out for him to go and I quote “ everything checks out Robertson we didn’t have to do anything with the ailment. I’ll just get you to sign right here for me. “ Then still charge me as if an ailment was done. No worries I’ll let the universe sort him out.

Prompt service, polite service salesman. Thanks for the coffee and popcorn!

I helped my sister-in-law purchase a new CR-V and the experience couldn’t have been better! The sales person, Shane Carr, was excellent in every way. Responsive, friendly, knowledgeable, not at all pushy. She felt like she had a good deal and Shane spent an amazing amount of time showing my sister-in-law all the bells and whistles on the car. I would recommend Shane Carr to anyone looking for a Honda!

Good customer service. Terrell service rep is awesome.

Terrell was great! Service rep

Terrell was so helpful as I was not sure just what needed to be done with the HRV. He clearly explained just what needed to be done and told me up front the cost. I'll definitely go back again!

Our salesperson, Nick knew the car very well. The process still took 4 hours, but we were prepared for that.

I recently took my car to this location and I must say the staff was very friendly and professional. My service was provided by Chris and he was a delight to work with. Everything was completed in a timely manner and my car drives like new again. I would definitely recommend AutoNation Honda to others.

Excellent service.

I hate my 2020 Honda Accord. It has nothing I wanted. Research cars before signing that paper. Not happy at all. I should have gotten Nissan or Toyota.

Great service Terrell was great

The customer service is always top notch at Honda 385. This time after I left, my tire pressure light came back on.

Danny the technician was very knowledgeable as well as professional. The service and facility was so inviting. Nerver had my car cleaned after being serviced. GO HONDA 385

Excellent service and communication with Mr. Wilkerson

Terrell Wilkerson was execellent. He made sure I received updates during my wait. He was courteous and made me comfortable. This was my first time getting an oil change with Honda and I never want to go to anyone else.

Terrell was friendly and got the job done professionally and quickly. Will definitely call him again.

It's a quick process and experience. The place is nice . This is our first time going to this dealership. We will definitely go back again next time we need a new vehicle.

Everything was taken care of in a timely an professional way.

great customer service!!👍👌

My Service Advisor, Terrell Wilkerson, was very professional and so helpful. He answered all my questions and explained exactly what was going to be done to my car. It made me feel at ease and confident that my car was in excellent hands. This is my 5th Honda and AutoNation Honda 185 is where I have gotten great service with all my cars!

This place has HORRIBLE customer service. The service reps don't even acknowledge people when they come in. Every time I find myself there, I am completely disgusted by the lack of concern & urgency displayed by the employees. I am pretty sure this a direct reflection of the poor, dismissive management in place. I am definitely never coming back.

I always get great service every time I have my Honda Pilot in for any kind of service or service recall. i always deal with john Tierney, Senior Service, Advisor who goes above and beyond the call for me every time I come in. Goes over everything that was done to my car & explains any questions I may have. Recommend John to all my friends who have Hondas & that includes my wife who has a new 2020 Honda CRV. Only person I prefer to deal with so I contact John ahead of time to be sure he will be there the day I come in.

John is the best service dealer ever. He goes above and beyond to make the customers happy. Fast service clean facility and the know hassle or hustle is why I keep coming back.

Service was excellent. Mr.Terrell was so great helping customer and he is one of the best person with respect to customer relationship. Great Attitude and helped my needs at his best

I had a great experience with my salesman, Jalen Moffitt. But i would have definitely look around more before getting my Honda Accord.

AutoNation should not advertise cars as "in stock", and ten days later the car is still not on the lot.

Terrell makes it a breeze to get my car serviced. His prompt communication is key. I also find it really convenient to schedule my appointment online. Way to go ANH!

My service tech Chris is very helpful And upfront about info on my car. I truly apprthis professionalism and his exceptional customer service. They were very thorough and quick in getting my car in and out

I brought my 2020 pilot touring at autonation385, after 7 months with 6600miles my car start making a static/popping sound, it’s so annoying and won’t go away. I will schedule to have a technician to look at it.

I have been using AutoNation Honda 385 since the day it opened servicing my Honda Accord. They always do great work and have good customer service. I recently purchased a Honda CRV and not surprised to receive the same level of care I was accustomed to. This was my first time working with Shane and I would definitely ask for him again.

Fantastic customer service experience and they worked very fast!

Amazing job all the time. Chris Wiggins got me in and out. He is always pleasent to work with, as are the other team members. Thanks for amazing service. Makes me want to get a new car each time.

professional, friendly, fast Reco and John were awesome. They took care of my daughter and I. We both made purchases. Im sending my mom next.

I was serviced by Christopher Higgins. Excellent service every single time.

My wife and I are an elderly couple. We love the Honda Brand and this is our second Honda we have purchased from Honda 385. We failed to make an appointment and we were in for a 3 hour walk. Our serviceman was very apologetic however we live about an hour away in north Mississippi and at our age 3 hours is a bit of a wait. But after a long drive we were going to wait. An hour passed and our servicemen came up and said he would have us done in about 15 minutes. With health issues we both have, that really sounded great. What about the important stuff? Well this dealership is always number one in all of those areas. And they excelled once again for us. Thanks to all the great folks at 385 Honda! I suspect that our next new Car will be a Honor. And I know we will buy it from this super team. Thank you. Wesley and Terri Kicker

I had a great experience buying from Jalen Moffitt. I love my new 2020 Honda Accord. I just don’t like my tires/rims.

I received Great customer for Mr. Terrell Wilkerson. He coordinated a courtesy ride to my families' home while my car was being serviced. He assured me that my car would be ready by a certain and the experience sufficient. Thanks Honda (385)

Rep John was very helpful & professional, yet personable w/ my service visit.

I took my car in on July 7, 2020, because of the starter. My Service Advisor was Chris H. After the technician inspected my car, he agreed it was my starter. The starter was replaced and a advised that I would need brakes on the front and rear of my car. I declined that service. After work I went to pick my car up from the dealership. When I opened my car door to get in the smell of oil / mechanic was thick in the air. There wasn’t any protectant material anywhere in the car. No floor covering or steering wheel covering. On the door paneling there was oil / Grease where the technician grabbed to close the door. The next morning I called and left a message for Chris H. to call me. When he returned my phone call I explained to him everything that I found in my car. He was very apologetic and ask could I bring my car back. So he could make things right. I agreed, I left work thirty minutes early to get there at a good time. So that I wouldn’t keep them pass there end of day. Upon my arrival I went inside the service department asked for Chris. The Service Advisor informed me that he was gone for the day. I went back to my car and called Chris desk and left a voicemail. July 9, 2020 I received a appreciation email from the Director at the dealership. In his email, he stated if I had any problems to please reach out. I sent how the same information that I’ve provided for the survey on the 12th of July. I have not heard from him as of yet. Honda has always taken great care of me and my service needs. I’m very disappointed in how I was treated on my last visit. My rating is based solely on the Customer Service Aspect of my visit.

We just purchased a 2020 Honda CRV EX-L from Autonation Honda 385. The particular vehicle we wanted was not in stock at the dealership due to low dealer inventory conditions near the end of the model year, and tight production schedule at the Honda plant in Marysville. Somehow, AH385 worked their magic and came up with the exact vehicle we wanted within a week. The sales team was very patient and helpful as we progressed from “what can we get besides what is on the lot” to “when will our selection arrive at the dealership”? These guys play all four quarters, and we were impressed by that.

From the moment I arrived it was very clear that safety was of the utmost importance. I was greeted by a service tech with a mask and taken to the person assigned to my vehicle, Adam. And even though he had a mask on I could tell he was smiling by his eyes. The waiting room was exceptionally clean and everyone was social distancing. I was in and out in about an hour. I was given a new pen in plastic to sign with and got to the pen with me. They have thought this through and made my service experience very positive.

When we moved to Mississippi 5 years ago we found this Honda dealership online. So glad we did. They serviced my Ridgeline for 5 years and when it was time to buy a new car this was the logical choice. I just had my new Honda Pilot serviced for the first time and the experience could not have been more positive. From the moment I was greeted bu a service tech with a mask to the new pen I was given to sign out with. They are my vehicle service choice. I would highly recommend.

Shane was very helpful and very professional

It?s always great working with C. Higgins. He has me in and out in a timely manner. He makes good recommendations without resorting to high pressure sales techniques.

I was in the market for a vehicle. Drove the same one for 16 years. I’ll be honest, I really dislike car shopping. When I came on the lot initially, LaDarrius Spencer approached me. He was very professional and respectful. I decided on a Honda Passport. The whole sale went so smoothly. I had never experienced that before. They gave me a great deal on my trade in and I was out in under an hour with my beautiful new car! Everyone I dealt with there was wonderful, especially LaDarrius. If you are looking for a vehicle, new or used, I highly recommend Autonation Honda on Hacks Cross :)

I think it’s really too bad they could not help me

Overall good. They immediately set an appointment. It didn't take 2 hours to repair. It feels good to be washed after repair.

Scott did a great job as usual, I?ve bought 4 Hondas from 385 and the Service Dept. has always done an awesome job.

I brought my 2019 Honda Pilot in for Service. From the time I arrived at AutoNation on Hacks Cross, I was provided with outstanding customer service. Donnie and Scott was excellent in keeping me informed during the time my vehicle was in service. Sherry (Service Coordinator) asked me if I needed anything while I was waiting. The facility was very clean and neat. It’s because of the previously mentioned compliments that Honda provided excellent quality service and exceeded my expectations in servicing my vehicle. Thanks Donnie, Scott and Team for repairing my vehicle in timely manner!! 07/16/2020 Thanks Bob, Adam and team for continuing to provide excellent quality service and exceeding my expectations in servicing my Honda Pilot. You all are a great team.

It’s pretty good

Terrell Wilkerson, in the service department, is always ready to help with a cheerful smile on his face. He goes above and beyond!

Enjoyed working with Tarus Watson, Michelle and Brandon.

Most pleased with service as well as the time it took to complete

The service team member Terrill was very curious and explained everything in detail. We have bough 3 vehicles from 385 and have always had our service done there and have always been very satisfied

Lawrie Bush was kind, concerned and amazing at his job. Awesome !!!

As always John was open to my requests and very helpful. The service was very quick.

Very friendly information. Alisha White kept to date during the entire process She is a great to the company. I would also to Thank everyone involved in the transaction

They took care of what I needed in a timely manner

My service advisor was Christopher Higgins. He was very thorough and explained everything I needed to have done to my car in a way I can understand. Thanks Christopher!

great experience as always with Terrell

Perfect customer service everytime!!!!! Thank you Adam K. and Jason W.

Need to greet customer with a smile. Looks like everything else is good.

One of the best dealer around with best service. Sales person, front desk and manager are very cordial and helpful.

John Tierney has been my service guy for over 10 years and he does a great job! The workers are nice.

I called two weeks in advance to schedule a routine oil change and to check into a noise my car would make. I made an appointment for 9 am. I arrived on time. I watched and waited patiently until my car was finally serviced at 11 am! They finished with it around 11:55 am. I waited for almost 3 hours. I could have scheduled for 11 am if I had known that I would be waiting 2 hours before they would actually look at my vehicle. I asked the service advisor why this took so long and he simply apologized and said a couple techs quit because of COVID-19 so they are short staffed. He said Honda has placed a hiring freeze for technicians. I appreciated the professionalism of my service advisor but for everything else I was disappointed. My window washing fluid wasn't refilled, in fact it was empty! Hopefully, things will be better in the future for them!

Jalen was wonderful with us, we are so happy, thank you so much guys... you rock ❤️

Excellent service as always at Honda Auto Nation 385. Christopher was great! He was very courteous and took time to explain everything to me. I love this place.

Jalen was so nice !! We recommended 100%, we enjoyed our visit, thank you guys for everything ❤️

Picking out the perfect vehicle was easy and simple! No haggle pricing and our salesman was OK. The issue arrived when they wanted us to finance with them versus our own credit union which we were already pre-approved for! They completely lied on how many times they would run our credit and wanted to really upsale us on things we didn’t need! If you go.... go with financing already done!!! 🙏

Several things. Go there to buy a car and for service. It’s outstanding great service

excellent service, pleasant personnel, clean environment

Jalen Moffitt was very kind and professional.

This was my first time buying a car and it was about as simple as the process can be from what I’ve seen. I found my car online and contacted the dealership about seeing and test driving it. I read the car fax and we started the paperwork. Short of not having my parents to sign with me, it was very straightforward and the dealer explained every additional fee making sure I understood everything I needed to sign with no surprises.

Wonderful service as always, and John was especially nice in the service department. Took me in without an appointment, had my car repaired with a new tire in 2 hours, and treated me very nice. I recommend your service department.

I visited on June 17 because of the check engine signal. They serviced the inspection and said it is all good. A few days later, three more dashboard warning lights were on. 1. Check Engine 2. Vehicle Stability Assist System 3. ABS Also, the engine didn't start immediately but after the jumping cables. I visited the service again. Waited 3-4 hours. The service person said it is because of the battery and tried to sell a new battery. I said a few days ago you said the battery is good but you are saying it is dead now. He argued that they check the battery if it starts the engine. They don't check if the battery keeps the power. I said OK. He said they have three options, $140, $160, and $210 (approximately) I wanted to purchase the $140 one. He said OK. 1 hour later, he came back and said they ran out of that model and sold me $160 model. I had no other choice. I asked they make a discount for the old one.(I knew places where they made a discount if you leave the old one). He said no. After 1 hour later. He came back and said it is ready. I thanked them, paid $212 (for the battery and replacement service) and left. A few minutes later, I noticed the dashboard signals were still on. I came back asked him about that. He said sorry and had someone to make it off. I drove off and 20 mins later I noticed the radio is asking a code. I went back ask about that. He said sorry again and entered a code and started the radio. I drove off again. 2 days later, the check engine, VSAS, signal are still on and the performance of the vehicle is not same. I am very disappointment. This is not the reason I bought a Honda. They wasted my time, money, and vehicle is not the same, even worse. Not happy.

It was not that long and my car was well taken care of while i waited

Love AutoNation Honda 385. Great dealership, excellent service, appreciate the snacks, clean, comfortable waiting area, friendly, knowledgeable proficient staff. John Tierney is the best! I could not ask for any better then him. He’s always very helpful, efficient knowledgeable, a pleasure to talk with, always consistent in providing outstanding customer service. A great asset to AutoNation Honda 385. Thank you for all you do!

Auto Nation asked me to review their services to me. So I am. I went in for an oil change and tire rotation. The cost was $77.00 which compares to $29.00 with Mazda, although that price does not include a tire rotation. The last time I had an oil change at AutoNation as well as this time, I left and my tire pressure warning light came on. I assume this is from the rotation. However I do not understand why the tire mechanic does not simply reset the tire pressure warning light, after all they tripped it to go on. Will I return. Yes but will proceed with caution.

Quick and fast.

Fast and efficient service! Nice and clean! Scott did a great job at getting me in and out in a timely fashion.

Sold my used Yukon to these guys. Offer was so solid compared to KBB I didn't even try and negotiate. Michael Drapeau handled everything from beginning to end. Super nice guy and super efficient.

Sold my used Yukon to these guys. Great price and great service. I don't remember being in a dealership that efficient. Michael Drapeu handled the whole thing. If you go there see him.

Wish I could give 0 stars! I've purchased three brand new Honda automobiles from this dealership and used them for all my service needs. The most recent purchase is a 2018 CR-V and I was only given one key for my vehicle. The dealership refuses to provide me with a second key and in fact, doesn't believe that I was only given one key. They said I couldn't prove that I was only given one key. What happened to great customer service and the idea that the customer deserves the benefit of the doubt, especially after being a loyal customer for over 21 years now! Never again will I set foot on this dealership!

$95 for an oil change on a 2015 Honda

I absolutely love dealing with the staff at Honda in Memphis on Hack Cross Rd, Mr. Danny Anderson is always willing to listen and help with our concerns in purchasing our vehicle, and this is why my family has purchased 4 vehicles from him in the last 3 years, our salesman Mr LaDarrius Spencer is always patient in explaining our new vehicle to us and I’m pretty sure we will be going back to them our family is very happy with that dealership.

It was great experience, sales team is very good, special thanks to Mr.Shane.

When we went to Honda to fix my husband truck the nice sir who help us and explain what was wrong with the truck was so kind and explain what was the problem.

Terrell, a great person who treats everyone with respect and dignity. Always Greatful for good service at 385. Thank you. Jones, L.

Great work. Quick service in a timely manner keeps areas clean and safe for everyone customers keep up with a great work.

Easy to get appt. great service team; they explain everything they are going to do.

I appreciate the patience and quality of work they do and the staff is very friendly and polite. Thank you.

Great people, great service, and a job well done!

They were so nice for working me in and getting my car ready the next day. We were leaving on a trip and I was a bit desperate. They kept it overnight and got everything taken care if for me. They called and updated me on everything. I highly recommend them for any of your service needs.

Every time I come I ask for Terrell Wilkerson He?s Such A Great Person He Always So Helpful..

I have worked with Chris Higgins multiple times now, and he never fails to satisfy. I always leave Honda a happy customer! Great customer service! 10/10!!

One day service. Gave me a discount I didn’t even know about. Will always use them.

Easy to schedule an appointment, not too long a wait, pleasant waiting room.

John in service was very helpful during checkin and checkout.

I had a wonderful experience and highly recommend shopping for a new car here

I bought my new car here. The representative was understanding of my needs and helped negotiate price with the manager

John and Alicia were great

They have some kind of hidden fee. Call for a quote to replace break pads, they asked for 540+tax. When we see the invoice, there is an additional $49 Misc. Charge. We asked for what is that, why this is not in the quote. They said this is kind of tax. However in the invoice, this Misc. Charges was counted into total charges before tax. The representative didn’t provide any assistance. Transparency and tegrity are the most basic factors of any business. Well, for this dealer...... We strongly support local and small businesses. And we really appreciate all the essential worker’s hard working during this unpresidential time. But we have to say we are really disappointed and unsatisfied with our experience.

It was a great experience. Mr. Chris Higgins, took care of me. The service was done on May 28, 2020. I received an Oil Change and a Four Wheel alignments.

My visit with AutoNation was really great. My problem was seen to quickly by John T. who was so kind. He is a real asset to the company.

I seriously have never had a better experience with taking my car to any shop or dealer! 🙌🏼 I needed my ac fixed because it was under warranty and I had to bring it to a dealer, and I had an oil change done too. I even have another appointment this week to have new tires mounted and balanced as well. I always avoided dealerships because they were more expensive than other places but not this one! On top of their very affordable services their customer service is outstanding!! The most friendly people I’ve ever vet met since I moved to Memphis I swear! I left with a smile on my face and assured they did a wonderful job! 😊 I will definitely be back anytime I need another service.

Alicia White is the best! From the second I got there it was a very pleasant experience. She definitely knows her product and quoted me the best price for a lease by over 60 dollars compared to 8 other dealerships in the area. I love my new car! I would highly recommend AutoNation Honda 385! Ask for Alicia!

Courtious and Expedient service

Everyone was nice. Special thanks to Tommie Marshall .He is very knowledgeable, friendly and worked with. Us purchasing a new honda accord

Joshua gives fantastic customer service, I have never had a problem with AutoNation Honda

That place is really clean, inside and out

We are very Happy .we will give a business to you.

I purchased a 2019 Honda Accord. This is my second time having the pleasure if interacting with the staff. I must say Terrell Wilkerson was amazing. Terrell was very professional and kept me updated with the progress of the service being completed on my vehicle. I will continue to come back to work with Terrell and AutoNation 385!

I was very please with the way I was treated and the service I received was great.

Great, helpful visit.

Love this service Dept. Adam is awesome as always!

Excellent service and very professional. Always a pleasure to visit.

Alicia White and PT went above and beyond. We had an absolute great experience. There were a few issues with the car we had intending to buy manufacturing issue) they found the issue and everyone worked quickly to make sure we got exactly what we wanted!

Friendly, professional service, completed within the quoted time frame.

great customer service

From Jason White my sales rep to Brandon in financing to the manager of the store my experience at AutoNation Honda was absolutely amazing. Very professional environment and this team unlike any other car company I've encounter, was genuine about getting me into a vehicle that was fit my family!

The environment is very welcoming. Was met at the door with great smiles and warmth. I will return again. my service person was very informative. Enjoyed time there while waiting on my car. Thanks. a job well done.

Service was exceptional, in and out in no time, especially during this time of uncertainty. I can truly say, I felt safe with my mask, as i, along with others practiced other safety protocol as suggested by science and Dr.’s. They also had safety protocol in place as well.

John is Fantastic. He always takes care of us when we go in. Could not ask for anyone more professional.

Wonderful!! Everyone was most helpful. Would definitely recommend dealership to others

Service advisor Scott was amazing to work with. The service was prompt and efficient.

My Customer Service Representative Chris is ALWAYS on point! He takes EXCELLENT care of me each visit! I recently had to go in for maintenance and my Customer Service Representative, Chris was AMAZING as ALWAYS!

Convenient location, clean facilities, service managers knowledgeable and willing to help with problems

I thought the service was professional and thorough. All of the staff were helpful and cordual.

Service was great as usual. Everyone was friendly however I must admit I WAS ABSOLUTELY HORRIFIED TO SEE THAT EMPLOYEE'S WERE NOT WEARING A MASK OR WEARING GLOVES. Could not believe that we are in the mist of a PANDEMIC and the person who drove my car to service was not wearing gloves or a mask. VERY DISSAPPOINTED!

The Service Center for Autonation 385 has great customer service. Alex Keller was my agent and he listens and takes care of problems and maintenance my vehicle needs! I have always been pleased with my service. I recently needed service on my AC during this COVID 19 time period. I had no fear of dropping off my car and returning for it once my service was done. They kept my safety as a priority. The repair was completed quickly and again have a happy customer!

My 2007 Honda Accord was having a problem with AC. I called and was given an appointment the next morning. They always have great customer service and this time was no exception. My agent was Alex Keller and he listened to my needs and guided me through my repair. This service was completed during COVID 19 and I had no fear for my safety. I chose to drop off and return when my repair was completed. As always Autonation 385 had me in and out with a job well done!!

I always get great service at Honda 385. Everyone is super nice, I wouldn’t take my car anywhere else.

The Service Team there are the best.Chris explained everything to me in detail where I could understand the work performed on my Honda. Thanks Chris and Service Team.

Was a great experience!! Great people, they took care of me and answered every question that I had!! Went over every options on my van, and made sure I understood them!! Easiest Purchase ever

Scott was very professional and friendly

Parts Department - I purchased multiple vehicles here, Honda Odysseys, and have largely been pleased with those. I took a bad battery back that was well within its 100-month warranty (not even 36 months and came with vehicle) and was told since I didn't have a receipt to show I was the original purchaser of the battery that was put in right before it was delivered to us originally they would not honor the warranty. This seems like a very shortsighted way to do business and a good way to turn a loyal customer into a past customer.

Very knowledgeable staff and great selection! Personnel that assisted us with our purchase were fantastic!

Excellent service, Scott took his time to help me with my car issues and answered all my questions... I absolutely recommend this dealership!!!

Joshua Matson was my service provider and out of everyone I have ever had to deal with anywherr he was by far the best, most polite, and caring sergice provider. He did not just input information in and send me on my way, he asked me about extra info on what happened to add in for the technician to be able to see as well. We will definitely be returning

Great service! Friendly ,Knowledgeable sales staff and management. I will be back!!

They are great with the ability to satisfy the customer. Any questions I have for the Honda team are answered with great and helpful attitudes. From the finance dept. to my sales rep. to my car care advisor... they all are excellent.

Alicia White assisted my wife and I with the purchase of a used Honda Odyssey. She was the absolute best sales person I have ever dealt with in my life! Thank you again for all of your help and we look forward to doing future business with this dealership!

Bought a white 2014 Honda Odyssey touring elite less than a year ago. Huge pieces of paint are coming off the vehicle. Sounds like there are a lot of Hondas with paint issues. And it also sounds like Honda will not stand behind fixing all the issues, only certain areas on the van. and of course I have paint flaking off in areas that they will not cover even know they admit to the fault.

Was pleased with how quick and courteous everyone was especially Mr John Tierney.

They do quality work not quantity

I recommend these guys for your service. They are friendly and go above and beyond to make sure that you're are pleased.

I took my car in due to my tire pressure light being on and unfortunately I had a nail in one of my tires. The staff at the dealership was extremely diligent in looking at my vehicle and it was all done in a timely manner. Tire was fixed, car was washed and service was great!!! Best Purchase I have ever made, and the employees make every experience a BREEZE!!!!!! Thanks Honda :-)

Service accommodation during COVID19 stay st home order was exceptional.

Scott was professional and knowledgeable. Got me in and out a lot quicker than I thought. He even gave me sage advice re: maintenance going forward. I felt personally attended, by entire staff, despite the obvious, needed social distancing practices in place.

The service is above and beyond. Chris did a great job.

Excellent experience. Service attentant was very helpful.

STILL LOOKING FOR A 2017 HONDA ACCORD EX-L RE: BMW OF NASHVILLE...Jenny in internet sales, how many times hv we communicated either via text/email/ph, about me driving 2 hrs to come there for a test drive and purchase? How many times did u tell me that this BMW requires that u all do the financing? Rmbr I asked for "out the door #s" so I cud send to my Cr Union? RYAN ZIEGLER..u sent me a quote..for my Cr Union! I drove 2 hrs to purchase a vehicle (2017 Honda Accord EX-L), that I've been watchn for a bout a mon now. I get there, greeted by BEN, who was GREAT! THANK YOU BEN for ur concern. YOU were the ONLY person in that dealership who showed any kind of empathy. Again, I apologize to u for taking my frustration out on u. I asked for a mgr...who was not avlbl at the time, but was sitting in an office right next to Ben. JOSH is the name that he gv me. JOSH, this mgr, did not hv 60 sec to addrss me in any kind of way. He sat there with his hand propped against his chin, as anthr gentleman sat beside him and another one stood over his desk, talking. UNBELIEVABLE!!!!! I get up, go to my CR Union to secure a check ($20,161.60) for a particular vehicle, drive 2 hrs for it, only to be told u can't accept a certified bank/cr union chk. U all had many opportunities to let me know b4 hand, that U all wud hv to do the financing! Wud hv saved Ben and myself some time, bc NOBODY else there gave a $@^!. Ryan Ziegler, Josh, Jenny, John McLarty...sombdy dropped the ball somwhr, and didn't bother to care about me wasting 4 hrs of my time driving there and home. Ur way of doing business is totally unprofessional, dishhonest, and downright TACKY! I know this won't make a difference to one person n that dealership, but I will say my peace and post this every place that I can. BEN, thank u again. I hope u find a place to work where ur professionalism and concern are matched by the other employees. BMW of Nashville...4040 Armory Dr...u Suck, big time!

Mr. John Tierney is alway polite and friendly. He always asks about my mom with Alzheimer’s and I think that’s amazing that he remembers since he had so many people to cater to on a daily basis . He lets me know about any updates while my car is being serviced and his personality is wonderful

Had a battery emergency issue on Friday. Drove straight to dealership when AAA left and got the help I needed. Was on my way home in great time. Was impressed by crew of folks cleaning the whole time I was there.

Excellent service has made us loyal customers! John Tierney is our go to guy for all service and repair. Yesterday in his absence Joshua assisted with a problem. His customer service, knowledge, and communication were excellent!

Our sales consultant, Atrienne, was great. Found the car we needed without pressure or any of the "pricing games" We were very happy with our car buying experience.

Great service pleasant wait!!!

John is an excellent service manager. He was able to get my tire plugged and back on the road. I appreciate the team that Autonation 385 has. All are friendly and go out of their way to make things right. You can’t go wrong by shopping at 385 for your next vehicle.

John Terney is always very accommodating and pleasant to work with. Thank you,

Great service every time!!!!

AutoNation Honda gave me exceptional service with an oil change, car repair, and even cleaned and washed my car. Absolutely wonderful service and I recommend them for your service.

Willing to answer questions and show on the car in addition to verbally answering.

Chris and the team made the experience easy and comfortable. They kept on checking with me to make sure if I needed anything and kept me up to date with my car.

5 stars Great customer service from Service Advisor 2164 Joshua.

great service ! terreell is very good at customer service!

I was greeted when I entered the service area. Joshua was very courteous and attentive to me explaining what was going on with my accord. My shuttle drive was polite and asked did I need a pickup and provided the number to call. A one service. This was the best experience.

My experience with Auto Nation Honda 385 was excellent. Super smooth car buying experience!! Honda 385 is an Exceptional Dealership, and more specifically, salesperson Ian Rasmussen was brilliant. The customer service at Auto Nation Honda 385 is genuinely outstanding. They said what they could do for me and then carried through 100% outperforming all expectations.

Everyone is very helpful and friendly.

Great service, friendly attendants, was in and out within an hour, Reasonable prices.

The sales associate, Antoine Price was amazing. His knowledge of the different types of vehicles made it easy to make our choice.

Love the fast and friendly transportation service that took me home when I had to leave the car, and picked me up when it was repaired. Great service

I'm very happy with the service I received.

Service adviser was professional, knowledgeable, and very polite. I'm always very happy to take both my cars to Autonation 385!

The service person that helped me was extremely helpful and knowledgeable and made my service experience very enjoyable. Need to hire more people like him.

Great experience as usual. Autonation is wonderful.

Awesome people up there from the general manager to the workers. If your shopping for a car.. I would highly recommend for Jason.

I received very thorough and efficient service.

Staff were very nice and provided great customer service

Service was great. My service representative, Scott Helum, was very nice and friendly.

My service is what I?ve come to expect from this dealership, awesome!

My service Advisor was Christopher Higgins he was very helpful and very polite. He kept me inform every step of the way the during service of my vehicle. Would not take my van any place else and I always want Christopher as my advisor.

Courteous and relatively service on time

John was great as usual on my last visit! He always gets me in and out quickly and lets me know when something needs attention on my vehicle.

I bought a car here and got a great deal. During the first service I had a warranty issue that needed to be dealt with. At first the service manager made sure I understood he couldn?t make any promises. However, he found a way to get it done and was very helpful.

Our salesman was Anthony Price. He was awesome. Anthony did a wonderful job of showing the car and answering all of our questions.

Bought a car there and Adrian is great

My internet sales rep Atrienne S. was the bomb!! She made sure everything was taken care of in a timely manner! Thank you so much for the excellent customer service and hospitality her and Pierre rock!!

My internet sales rep Atrienne S. was the bomb!! She made sure everything was taken care of in a timely manner! Thank you so much for the excellent customer service and hospitality her and Pierre rock!!

Great customer service Really felt like they really cares about their guests

I brought my car in for a check engine light. After my 2013 Odyssey was inspected, I was told by Mr. Keller that was some good news and bad news. The bad news was it was time to get my timing belt changed. The good news was that one of my engine cylinders was misfiring and corroding a spark plug. It was a recall for this particular issue and I was told that I would have to leave my van at the dealership for a few days for an engine overhaul. Mr. Keller set up my rental car and told me all I needed to do was come in the following Monday and drop off my vehicle. Everything was already taken care of from the rental car too simply handing over my keys and given the shuttle ride to pick up my loaner rental. I got my van back on Wednesday afternoon and the entire top half have been completely overhauled and now it runs like a brand new vehicle. Thank you Mr. Keller for exceptional service that you provide my family each and every time that I need to bring the the van in for any kind of service needs. I look forward to seeing you at my next service at next service interval.

Mr. Terrell Wilkerson's service was excellent as always.

Great customer service Really felt like they really cares about their guests

Great experience with the Service Department!

great service, excellent facilities, great job on my Honda odyssey. Many thanks!!!!

This Auto Dealer, goes above and beyond to make Service an enjoyable experience. You don't even mind the wait because of the friendly nature of the employees. I wil always give the first shot at selling me my next car, and I never think about getting my car serviced any where else.

We recently purchased a new HRV and was helped by Ian Rasmussen. He was friendly, knowledgeable and made the whole experience easy and pleasurable without being high pressure. He showed us all the features of the vehicle and made sure we had a full understanding of how to operate everything before we left, plus helped my wife set up her phone. We have purchased several cars at AutoNation Honda 385 through the years and have always had awesome experiences with the sales staff! Highly recommend them!

Ian Rasmussen helped us with our recent purchase of our HRV. I was out at the far end of the lot browsing at cars. Ian saw me and came all the way out to greet me. He was very friendly, knowledgeable, helpful and made the whole experience easy and seamless. He showed us all the features of the vehicle and made sure we had a full understanding of how to operate everything on the car before we left and helped my wife set up her phone. He wasn’t high pressure and made sure he was available to help us in any way even after we left. We have bought a lot of cars from Auto Nation 385 and have always had great experiences with the sales staff. You have a great asset with Ian on your staff!

Great... The service was everything. I was completely satisfied and looking forward to returning...

Nicholas was awesome. Gave me price I wanted. Reviewed details great

We were helped by Ian Rasmussen who was awesome. He was friendly, knowledgeable, helpful without being high pressure! He showed us all the features of the vehicle and made sure we knew how to operate everything on the car before we left, plus helped my wife get her phone set up. We have purchased several vehicles from this dealership through the years and have always had a great experience with the sales staff! I highly recommend them if you are looking to purchase a new Honda.

Service rep, Amber, was easy to work with & very friendly. She gave cost up front that was correct. No surprises.

Easy to make appointment for service & service reps are very good at their jobs.

Service was impeccable as usual. Facility was clean and the hostess was very attentive.

Service was exceptionally easy to schedule. Work was done as expected and in a very timely manner. Waiting area is very accommodating for those of us who have to work while we wait.

Great experience with Auto Nation. Not only were they the lowest cost option but they were extremely knowledgeable and helpful. I would recommend using them in the future.

John ? job performance as my service advisor was outstanding as always. Besides being extremely knowledgeable and professional, he goes the extra mile to keep the customer in the loop. Be grateful you have him as an employee.

Everything went well until I got home and checked my oil reading on my dashboard. I realized it was not reset. You would think that would be one of the things the technicians check before releasing the car back to me. Fortunately, I knew how to reset it myself. But if this was overlooked, it makes me think of what else could be overlooked as well.

Friendly, relaxed atmosphere.

I've always had great experiences taking my car to AutoNation Honda 385. They have great customer service and amenities.

I highly recommend this dealership! The friendliest car salesmen I have ever dealt with. Carletus Hefner Sr. was awesome! They know how to run a business.

The salesman Jason and the Financial services manager John was very knowledgeable as well as great listeners. They allowed my wife and I to take the lead as for as what we were looking according to our budget. Their input and advise was based on our best fit for a dependable auto. We are very satisfied with our purchase. Thank you John and Jason. Keep fulfilling dreams.

Change Oil, replace filters and rotate tires along with a safety check

Recommend smart phones that can receive text for shuttle drivers so they can easily receive addresses to pick up customers and relevant texts. Drivers now have a flip phone which doesn't receive texts.

Terrell Wilkerson is the best. He is always so helpful and nice.

Christopher Higgins was great on both visit. He was very attentive and told me all I needed to do to keep my car in great working conditions...

The service experience is always exceptional at Auto Nation Honda on Hacks Cross. It is always a relaxing experience to get my auto serviced here and prices are very reasonable.

I was a loyal customer(driving >1 h one way) for servicing my Honda civic since 2016. However, I was ripped off when I visited for regular servicing of my car last week. The representative charged me over 70 dollars just checking my rear passenger seat window and did not fixed at all. I think this is my last time to go there for any business. If possible i would give (-) or 0 star!

Christopher Higgins was great on both visit. He was very attentive and told me all I needed to do to keep my car in great working conditions...

As I purchased my car from a relative, this was my first visit to AutoNation Honda 385. I was pleased at the smoothness of the process, as well as the attention to customer comfort provided in the waiting area. I also welcomed the occasional updates to let me know the progress of service on my car.

Great experience with Mr. Higgins every time I go to Honda. He explains everything to my understanding and gets me in and out.

Everything was handle well and information on future things to get checked for my Civic was also helpful.

Christopher Higgins was great on both visit. He was very attentive and told me all I needed to do to keep my car in great working conditions...

My car was serviced in a timely manner and the waiting area made the wait pleasant. That afternoon, I told my husband that it's a good day when you can get your oil changed and fluids topped off, your tires rotated, and your car washed for such a great price. The personnel are always friendly and professional as well.

Excellent service, John is the best!

Friendly dealership and I didn’t buy this pile of dung there. Now I wished I had.

adam gave great customer service. very nice service manager chase cass

I had a great experience. It started off a little slow at first but after I finally spoke to my sales rep. I requested it was smooth sailing from there. Alicia White and Mr. Heaston are awesome. I will be purchasing my next vehicle from there.

From the time we got to AutoNation we were treated like kings and queens they treated us very very nice. Our service advisor Amber was especially especially nice to us.

I had a very good experience this time for my oil change. The service advisor was the reason. He was very polite and made me feel special by his cheerful attitude.

I have been at 385 Honda on three occasions and the service was very gratifying,no long waits,and the service manager’s kept me informed every bit of the wait.I highly recommended the staff.

I purchased a used car from AutoNation Honda on Hacks Cross. 2 weeks later the car does not turn on. Because it has been more than 5 days (5 days!), they could not do anything for me. I drove it less than 70 miles and the car stops working. I would not buy from this dealership again and will warn others from buying from there.

Always a great experience in dealing with sales and service department

Chris kept me informed what was going on with my car.

AutoNation Service Department has always taken care of our cars in a friendly manner. They are knowledgeable and willing to share their expertise with the customer. Every time we go there, we learn something new about our cars.

Adam Keller always takes good care of me and my Crosstour. I can trust that he will repair what is needed and keep the cost down to the best of his ability.

A1 Service. I went in the middle of the day on a Monday with no appointment. I was in and out in an hour or less. The staff was very courteous and the facility was immaculate.

My service was quick and very professional.

The staff was courteous, the facility was immaculate and I was out in about an hour for an oil change.

I had a very enjoyable experience,the service was prompt and the representative,Joshua,was very nice and very knowledgeable

Everyone was very helpful. The Service Department is tops and I will alwsys bring my car to Honda 385.

Mr. Hellums was very friendly,helpful and informative.

Service Advisor Chris Higgins was very helpful in diagnosing the problem with my car and determining what service was needed. He also advised on the next service recommended. EXCELLENT!

Great interaction with Atrienne Scott. Also, the finance specialist, Pierre, was very helpful and made a smooth quick process.

Great service and nice waiting area!

Best experience ever ( for a car repair:) ) Everyone I came in contact with showed total friendly, competent and experienced personalities From the service admission process advisor ( Amber Robinson) to the actual service technicians the word ? professional? was my experience

It was very pleasant,Josh was very helpful and has a great personality

My service advisor Terrell Wilkerson showed excellent service across the board.

Speedy service. Service was completed before expected time.

Clean & quiet waiting area. Very professional technicians.

Service Representative - Donnie was extremely helpful...and service was done expertly.

Great service, professional staff, pleasant place to wait!

Tim Dacus went above and beyond. There was no pressure which is what brought us back to him and us buying our CRV from him.

Great service, very professional staff! Very clean and pleasant waiting area.

Josh was so kind and took the time to explain to me in detail about the service being provided to my vehicle. that because this was my second visit for the same service repair and he was great at doing his job and I so much appreciate that

Outstanding customer service!!! They did everything right! I am from out of state and had van trouble, they worked me in on a Saturday to get me back on the road safely!

My service rep, Josh was really friendly and took the time to explain the repairs made to my Honda.$$$$$$$ Josh even put my code back in the radio and set my clock ( small things matter as well as major repairs).

Would not go anywhere else. Highly satisfied with this group. Josh helped today, was excellent. John is my go to guy. He is excellent, and can always depend on him. Bottom this is where you go to purchasing a car, or service!

I highly recommend Chase and the ANH385 Service Team. Courteous, thorough, even though I bought my vehicle out of market some time ago they still went to bat for me helping with a warranty issue when they didn't have to. Solid!

We had a good experience, would recommend to a friend. We found a vehicle At AutoNation in Texas and they took care getting it shipped to Memphis so we could see it before the purchase. Everyone was very cordial, transaction went smoothly

They’re very fast and courteous, I’ve been very pleased the few times I’ve brought my car in for routine service. Highly recommend!

Mr. Jeffery Jackson was an awesome salesman.... He took the time to go over my paperwork explain it to me and worked out what was best for me and my finances.. Great attitude and professional.. Thanks Mr. Jackson!!

when you go to AutoNation Honda, please go see Terrell Wilkerson. He is a wonderful representative for AutoNation Honda. He is pleasant, funny, knowledgeable and not overly aggressive. I had a wonderful experience with him and I know that anyone else will, as well.

I trust AutoNation 385 and have received great service every time. John Tierney patiently answers my questions and makes sure I leave with everything in good shape. It's a pleasure doing business with John.

Always the best service around. Ask for Mr. TERRELL. He always goes the extra mile to ensure that your car is given the best care. Laura

I was very pleased with the service that I received. Josha was very courteous and professional. Thank you all and, pray that you all will continue to be blessed.

Always get prompt efficient service in a comfortable atmosphere. Trust the service supervisors and technicians to keep my Honda in top shape.

I always receive excellent service from Auto Nation Honda. Adam always goes out of his to communicate to me what is going on with my Honda Odyssey.

Great service and fast I will be back

Ladarius was the first person I met at AutoNation 385 and he made such an impression on me with his friendly professionalism. He answered all my questions easily as well as introducing me to other members of your sales team. The most important aspect to me was the no-pressure atmosphere created by everyone I met. Thank you AutoNation 385, you made the entire process an enjoyable experience.

I always receive excellent service from Auto Nation Honda. Service Manager, Scott is always helpful and informative. Let’s me know what is happening and how long it will take.

Excellent service from my service rep and just all around pleased.

A great experience! Service Adviser was very knowledgeable and professional. I am always happy to take both of my cars there.

FAST AND CONVENIENT SERVICES

Good experience. One car dealer wanted to argue with me and the second one didn?t want to deal. I thought my offer was good and so did AN385, so; we did business?

Have always had a pleasant experience whenever I had my Honda pilot serviced for any reason.

Customer service representative was friendly, courteous and informative. Service was completed in a timely basis.

Great service department - quick work, outstanding employees

I took my Passport in for the first service visit. The staff was extremely helpful and my vehicle was ready when promised. They made everything easy. I'm very pleased by the service on the Passport and with AutoNation in general.

Scott was awesome! Very helpful, pleasant and kind.

I brought my 2019 Honda Pilot in for Service. From the time I arrived at AutoNation on Hacks Cross, I was provided with outstanding customer service. Donnie and Scott was excellent in keeping me informed during the time my vehicle was in service. Sherry (Service Coordinator) asked me if I needed anything while I was waiting. The facility was very clean and neat. It?s because of the previously mentioned compliments that Honda provided excellent quality service and exceeded my expectations in servicing my vehicle. Thanks Donnie, Scott and Team for repairing my vehicle in timely manner!!

Pleasant experience. did not make an appointment, but was waited on and got the service I needed without a long wait. Comfortable atmosphere. Nice snacks. I love the popcorn!!! Could use some variation on TV channels. Always on HGTV. Maybe CNN or MSNBC ? A local channel would be okay also. Service Tech, Chris was very helpful in explaining what was done and what I needed to focus on for future maintenance.

AutoNation 385 is an amazing car dealership with great people, great cars, & great service to match! I walked in feeling valued & appreciated by not only my dealer, the one & only, Alicia White, but by every person working within. Shared some laughs, watched the football game, & business was taken care of in a smooth, thorough way. No steps were skipped, I didn't feel pressured or rushed into anything, Ms. Alicia was knowledgeable, enthusiastic, patient, & caring toward me. She made sure I was informed about every piece of the process via complete transparency. With this being my first time ever buying a car, I couldn't have dreamed or fathomed having a better experience. If you need or want a new vehicle, AutoNation 385 is THE place to be! I can guarantee you that! 💯💪🏾👍🏾💯

Jason White was an awesome sales person!! No pressure. He was more concerned with what would meet my needs and had the right features I desired. From start to finish we felt like we were valued and everyone was working for us.

THANKS FOR A THOROUGH SERVICING OF MY HONDA. THE CAR WASH WAS AN UNEXPECTED EXTRA.

We had a great experience while buying CRV at Autonation Honda on Hackscross road.. Sales person Anthony was really helpful in buying new vehicle process. He is a go to person at Autonation Honda.

Wonderful buying experience for my new Honda. Thank you.

Josh was wonderful. He was talkative and interactive. Service was timely and all staff were friendly.

Friendly people, quality work.

I contacted by e-mail first and then I visit to dealer, so the deal was so fast.

Everyone was kind and helpful,easy to deal with. On

It was enjoyable experience. Customer service was great.

Out standing service. I have been coming to AutoNation Honda for 7 years! I enjoy the people and quality of work that they do.

Came in for oil change and routine maintenance. Was taken well care of!

They was very friendly to me especially Scott would visit again. Keep up the good work ,(AUTONATION HONDA 385) 🙏🏾🙏🏾

Atrienne helped locate the exact vehicle I wanted. She made the buying process easy, and a great experience.

Even though we had an issue the sale multiple salesman helped me out. Michael and Ali were very helpful.

They are efficient, thorough and easy to work with!

Appreciated working with us. Service oriented.

Went in for oil change. Was treated well. In and out in less than an hour.

First time Honda owner and I was extremely impressed with Josh, my service manager, and the customer waiting area was the best I have ever seen.

Great service and accommodations,my wait was less than 2 hours.My rep was very cordial and knowledgeable

David in your customer service was great as always! Very friendly and polite.

Alicia White did an exceptional job from the beginning of her interaction to the end. She followed up; was not high pressure; patiently explained all of the features; and followed up as necessary.

John Tierney has been my service manager for years. He is the BEST!! He is very knowledgeable and very trustworthy. I always trust his judgement. AutoNation is lucky to have someone of his character and caliber.

Good service and friendly people .

Excellent service. Door to door shuttle, fast turnaround and friendly engineers made for a positive experience.

Took care of my car . Service was excellent. Had an appointment.

My service experience has been exceptional . The service advisor John does a excellent job of keeping you informed.

Able to get my car in quickly and repairs done on time so I could get on with my day

I’ve been bringing my car to Autonation Honda 385 for over 3 years and I love them. The staff is friendly and service is complete in a timely manner.

Knowledgeable, professional, and courteous! Great location. Superior service.

I was very pleased with the service on 12/12/19. I was in and out within an hour. Great service.

Chris Higgins is a really great service advisor. He gives me great information on issues with my car for me to make the best decisions when it comes to repairs.

Great, friendly and timely service. Will continue to have car serviced there.

Friendly and fast customer service. i was not there over an hour for that oil change.

Great service. Reliable and efficient always making sure the customer is satisfied.

Chris Higgins is a great service advisor. He always gives me good information on issues with my car so I can make the best decisions.

Our recent purchase of a new Honda Pilot was handled very well. We feel like we got a good deal and are happy with our purchase!

I was very disappointed in the customer service . Every time I come to get a service no one ask may I help you , they petty much act like they don?t see you coming in the door , and when you just walk up to a counter they still don?t ask may I help you , instead they look over at the next guy to see what he is doing . I have been patronizing this dealership for a long time . It would be nice to get the guys who was at the mendenhall location behind the desks at the hacks cross location.

I had an oil change and tire rotation. Luckily I went on a day that was not very busy and I was In and out in 70 minutes. The service rep was very nice. The waiting room was nice I was even asked if I needed coffee or water. The waiting room has one area that?s more quiet and then one area that has a TV going. They even washed my car which was a huge plus

We stopped in for a no appointment oil change and it went smoothly. Great customer service...as always!

As always, my car was checked thoroughly to address the issue of the day. Technicians were able to quickly detect the cause of the burning smell I had noticed after driving short distances. Apparently a plastic bag had been sucked up into the engine area and they removed it and cleaned off any traces. In a very short time I was back on the road and relieved that nothing serious had been wrong. In the 23 years I've been a customer, I have enjoyed consistently great service.

Awesome Service and Personnel every time I go in. Will continue to go there as long as I drive Honda. Hopefully, a very long time!

My service representative was John and he was very professional and took care of me.

My overall experience was great. I didn't like at the dealer the tv channel I had to watch and the cooler was cold enough. I forgot who the person who helped in getting my car serviced was great

Bought my car here and get all repairs done here too. Customer Service is awesome, Service staff is awesome. 10 out of 10 would recommend.

Highly recommended! The wait wasn’t long, great atmosphere, and great service. Thanks AutoNation.💪🏼

Perfect Service! Perfect customer service, smooth buying process, great facility, and felt very welcomed!

The service advisor Christopher Higgins provided excellent customer service.

My Customer Service Representative Chris is ALWAYS AMAZING! I LOVE HONDAS AND THIS LOCATION IS THE BEST!

Loved my service advisor. He was great. Been taking my car there for years. Great job. Great people.

immediate reliable courteous service

My experience was a very awesome one! A big shout out to Jason White for doing an excellent job taking care of my car buying experience. Thank you Jason :)

Bought through the Costco auto program, the salesperson (Shane Carr) was terrific. Highly recommend

I have been taking my Honda’s there for 20 years. Honest, Reliable, Courteous, are just a few words that come to mind when describing their service reps. Thank you guys for doing such a great job and Thanks especially to John T.

Courteous, honest people. The service dept. tries very hard to accommodate the customer in advising what is needed . Josh kept me appraised of when service was completed .

My experience with the service was great. They are very friendly and got me taken care of in a good timely manner

Great, amazing staff and customer service. I had a great experience at AutoNation Honda 385

Great overall experience. Will recommend to someone who is planning on purchasing a new car

Joshua was very nice and answered all my questions. He was very helpful and professional. The showroom is very nice and the waiting areas were great with various chooses of beverages and popcorn. The wait time for my vehicle to be serviced was not long at all. I will be going there for all my service needs. Highly recommend.

Very smooth buying process and everyone that I encountered did an outstanding job helping. Jeff was great and is a young upcoming salesman that will be around for years to come.

The waiting area is awesome- clean and cozy- complete with work stations With outlets for laptops etc, tv, codas, tv etc and a shuttle service to surrounding area if you need it. All the people are super friendly! Love this ace

I have been with these guys for 7 years now. Of course, there's always new guys whenever I go, but some of the ones from the beginning are there. No matter, I've always had a good experience with any staff member there. They get me in and out timely, the work is complete, and there's not something else messed up. One of the biggest things to me is that I have never had anything missing from inside when I get my vehicle back. With my previous dealer, I actually had to remove items from the console if I didnt want to lose them. Never a problem with my Honda guys !! Thanks Scott, Donnie, and AutoNation Honda 385 !!!

Great service! Pleasant environment

Mr. Phelps is always pleasant and helpful. Everybody there always very nice..

Jason Nash did an excellent job in helping find and secure what we were looking for without all the unnecessary drama and haggling

Service is exceptional! Work is done as quickly as possible. Always get a courtesy call to check on my satisfaction. Johnnie is a 10 on a scale of 1-5! Thanks for taking such good care of me.

Service was great . The wait time was short. Advisor was very nice and helpful.

Excellent service! Car is fixed as quickly as possible. Always receive a courtesy call to check on my satisfaction. Johnnie is a 10 in a scale of 1-5! Thanks for taking care of me, Johnnie!

Outstanding job John. Thanks again for your help.

I dreaded having to buy a new car. I communicated online w Alicia and Michelle who were very helpful and friendly, and by the time I stepped foot into the dealership it was an easy, smooth process. Overall, my experience at AutoNation was extremely positive and I would recommend them

Great experience. John, my service writer, is the best.

Great quality service! 😃

Great Service, they took care of my issues

great. It only took 30 minutes.I love the waiting room.Good coffee,a newpaper to read,and clean as a whistle.

Great service. Will take my daughters car there again.

Great customer service at the service department. Explained everything about my Honda and would recommend that you see Terrell for your service needs.

Second time purchasing a car from them and they are truly amazing. My first car it took a few hours to find but the salesman was patient and super helpful. The next time I listed what I wanted and BAM he had the perfect car for me. Their certified used selection is the best and cars are truly top quality! Ask for Antoine he’s the best!

Tim Dacus was our sales person and he was so efficient and patient with us. He showed us several cars and we never felt rushed or pressured. His people skills are very easy going and his personality is delightful & kind. I would certainly purchase another vehicle from him and I would recommend him to anyone looking to buy a new car. Also, the finance person was every bit as good as Tim. Our experience at AutoNation 385 was truly a pleasure because of these 2 gentlemen.

Excellent service made appointment in and out with the work that was done. My service man was Terrell he is excellent

Sherry Floyd and Joshua Matson were very helpful, professional and friendly - they are excellent representatives of your dealership. The technician who worked on my car correctly analyzed the noise problem and fixed it in a short period of time. Please extend my gratitude to all three of these staff members and recognize them appropriately. I will certainly continue to recommend your dealership to family and friends.

Visited the dealership based on the Costco Auto Program. Wonderful new car buying experience.

Everyone was very nice, and the place was kept very clean.

The dealership is clean and spacious, and has everything the customer needs in the waiting area: TV, wifi, play area for children, great restrooms, free water and snacks, etc. A staff member circulates to see if everyone is being taken care of. Making service appointments is easy and service is on time. A super service department is one of the main reasons I'm a repeat buyer.

We were very pleased with the way we were treated at the dealership. Taurus was friendly, helpful and polite. He did a great job of showing us how to use the myriad of features on the car after we had purchased it. He was very patient with our questions. Tarus represents AutoNation and the local dealership well. We were hopeful of buying a program car, but ended up buying a new car. :)

I was looking for a 2019 Honda Fit, but was concerned about the color. Atrienne Scott went to the lot and took pictures of it and emailed them to me, I was satisfied with the color and went to inspect the car. Atrienne was very helpful and answered all my questions. She was also helpful during the purchase of the new car.I would recommend her and 385 AutoNation Honda if you are interested in the puchase of a car.

Very pleasant experience. Micheal were very professional and polite.

It’s the only dealer I take my car to

Great customer service and experience. Jason and the finance team was helpful and made my car buying easy and simple...👍🏾👏🏾🏆

Wonderful customer service! I could not be happier.

Fast, friendly service dept., quality work! Recall service this time (Fuel Pump Recall), plus oil change and tire rotation.

Great experience buying my new car! Michael and Brandon were very patient and helpful.

AutoNation Honda 385 is out to suck me dry. This is the 3rd time I've taken my car there this year and the third time I have been dissatisfied! In this particular case, all the lights on my dashboard were lighting up and I told the service advisor that I had already had the alternator, battery & starter checked and they were fine. He told me it sounded like an alternator problem and they were going to run diagnostics on it. I had to call them back after having my car for 6 hours and inquire if they had found the problem, the service advisor said no. So after another two & a half hours he called me back and told me that the issue MIGHT be with the car computer and replacing it would be $2,077. I told him that I would pick my car up in the morning (it was almost 6pm by then & I was not close by). When I picked my car up that morning my service advisor charged me for the diagnostics ($90) and told me I had 90 days to decide whether I wanted them to fix it and the $90 would go toward the repairs. This weekend while driving my car, I discovered myself what was actually wrong with my car. The battery cable that connected to the positive output was broken so the connection was not good. Do you all not check the battery connection during the diagnostics?? So of course I did not take it back to you all but I did take it to AutoNation Covington Pike and they confirmed that my cable connector is broken and the repair cost is $304. This is the 2nd time that my car has been misdiagnosed by AutoNation Honda 385, not to mention I had pay for the misdiagnoses. And to be expected to pay $2,077 for a solution that MIGHT be the problem is ludacris and it will definitely ensure that I do not return to you all for any vehicle maintenance.

I always enjoy going in to Autonation. Friendly and knowledgeable staff!

My salesman Elijah was excellent and didn?t pressure me into buying.

Great customer service and my car was repaired within the time frame provided.

Our sales person was super helpful and got us out quickly so we could make a soccer game!

Alicia White was the kindest, most efficient, and professional I’ve ever worked with at Honda 385! She helped me turn in my old lease and get me into a new car that fit within the small budget I have at this time. She never made me feel like a random customer that she was just trying to get a sale out of, but instead made me feel important and made my experience feel personable. I would only recommend Honda 385! Their staff, facility, and service is beyond exceptional! Thank you, Alicia, for helping me through everything!

I have been having my vehicles serviced here for many years. Each advisor does his best to get you out as quick as they can. I would love to give a shout out to John Tierny as I have been specifically dealing with him my past several visits. Always a pleasure dealing with him.

Everyone was very helpful and full of information.

My service representative was very helpful taking care of me having while I was in for my oil change.

My sales person was awesome, but it took two days to get my paperwork to my credit union.

Because my tire service light was on I went in to get it checked out and a screw was found in the left rear tire. This service review is roo complicated and I will not be responding again unless simplified.

Let me start by saying I have been in the market for a car for over a month and it is has been stressful. I went into AutoNation on last Wednesday and was greeted by Mark and he was GREAT!!!!! I knew which vehicle wanted and he located it. His customer service was outstanding. I had my own financing and he did everything to make sure all my needs were met. He communicated with me to ensure I was in the loop about my purchase. I was in my new car that Saturday. The entire staff was friendly and made the process very smooth and easy. What I really loved about the service was that the Monday after my purchase Mark called to check on me and my vehicle and asked if I needed anything additional. That is top notch customer service. I will definitely be a repeat customer when I am in market for card again.

Outstanding auto service experience led by an experienced, attentive staff in a very comfortable setting for the customer.

My car service was very good. I was there for 11/2 hours for a simple oil change and point check, etc. I was asked twice if I needed anything while I waited. It is a very nice waiting area with wi-fi,TV, and newspapers.

I had a great sales rep. But when it came to the finance dept. I'm having a bad time with. I've had the car 2 weeks and not sure if I'm actually buying the car or not. Finance dept keeps calling wanting more money or more information. Never had this trouble anywhere else. I always went in pick the vehicle I wanted filled the paper work out and out the door. Never had to put any money down or anything. Just with the Auto Nation companies . This will be my 2nd car from Auto Nation . Not sure I'll be going back.

I feel I was forced in purchasing my car from Autonation Honda. It was all about making a sale and not treating me with respect and thinking about me the customer. It was a bad experience dealing w the salesman all the way to the finance manger. The General manger never took/answer any of my calls. I will never go to that dealership again or recommend to family or friends.

We went to the dealership, identified a car that fit our needs, and we returned the next day to purchase. The dealership was not pushy. The purchasing process was a pleasant experience. After the purchase, I had a question and was able to get an answer by talking with someone at the service center without making the trip in. I would recommend this dealership to others.

Very satisfied with my experience at auto nation Honda

Yesterday I took my car to Auto Nation 385 and the Service Department was over the top friendly and efficient. Donnie took care of me right away. He and Sebastian were a great team and made me feel like a “valued “ customer . Now I can get back on the road safely.

They made buying a car easy.

This is a great place to bring your car! The service is always great and I appreciate how prompt they are about getting information to you about your car.

This was my first service appointment with AutoNation Honda 385 - it was great. I drove past a couple of other Honda dealerships to get to AutoNation Honda and it was well worth it. From the moment I entered the bay, a representative greeted me and so the process began. I was assigned my service advisor who was very knowledgeable and he was familiar with my service request. He was very courteous as well. My vehicle was ready and all service issues resolved a couple of hours early. I enjoyed this experience and will have all my future service work performed at this location. Thank you for delivering customer service that exceeded my expectations. Well done!

Effective, Efficient, Excellent. Difficult to surpass the three aforementioned phrases. My thoughts are concise and brief.

The team at AutoNation385 was very attentive and helped me get into my dream car at a payment that I can afford! I have been a service customer for 15 years and the Service team is always very professional and knowledgeable!

The service we received was great even though our purchase was made out of state and we recently moved to the area. My appointment was quick and they kept me updated while I waited.

I drove from Louisiana to the Honda AutoNation in Memphis to buy the car I wanted. I traded in my old car for a wonderful value and Shane Carr really helped me out throughout the whole process, being in contact before I drove up, and helping me get the best price and finance. He was very helpful and nice! Thank you Autonation for my car!l

I drove from Louisiana to the Honda CarNation in Memphis to buy the car I wanted. I traded in my old car for a wonderful value and Shane Carr really helped me out throughout the whole process, being in contact before I drove up, and helping me get the best price and finance. He was very helpful and nice! Thank you CarNation for my car!

Customer service was prompt, friendly and tried to expedite the service because I was waiting.

I did not have an appointment, but the wait was too long.

Purchase a used car. It was a great experience. Customer service is one of the best I have experienced with a dealership. Would certainly buy from them again.

Have taken my car to AutoNation 385 for all my oil changes,etc. and have great service always. I've never dealt with the same person twice and Mr. Phelps was as nice as all the others that have assisted me.

The service is always great and the inspection before the get started is amazing. They are honest and very straight forward. They care about me and want my vehicle to give me the best performance.

Had the best experience purchasing my new car last week. Great customer service & very attentive to your needs. The whole deal was smooth & painless. If you’re in the market for a new car or truck, please go see my guys Antoine (Anthony) or Roger. You won’t be disappointed.

I was greeted warmly before I ever showed up at the dealership. It was as though I had been friends with Atrienne for years. She was warm, though very professional. She made sure I was comfortable with the information being communicated and she walked me through my entire experience at AutoNation 385. I also worked with Michael who was new to the job, but he handled himself with professionalism, was very courteous, patient and accommodating. I will recommend this dealership to anyone who asks!

Great customer service and sales reps are ready to help

Josh was just fantastic. I have been going there for years and this is the first good experience I have had! Josh you rock!

Very professional staff.

I bought my car in Nashville and didn't have a dealer here. My first service check was due and a friend introduced me to Mr. John Tierney at AutoNation. I made an appt. , took my car in and Mr. Tierney took care of everything within a very acceptable time frame. I was very pleased with him and the service that I received. Sherry also came over to make sure we were comfortable as we waited so this was another nice gesture that I appreciated.

I have to say that doing business with AutoNation Honda 385 was by far the best car buying experiences I’ve ever had! Even working at another dealership here in the Memphis area this is by far superior than any other car deal I’ve done! I highly recommend Autonation if your looking to buy! I dealt with Alecia White and Roger Tyler and they truly made the experience special! Thank you and I’m already looking forward to buying my next Honda years down the road!!

Great service and was in and out in in less than 30 minutes. The Service righter was great!

I had a great experience with the service department. I hadn't planned on taking my vehicle to them but I was on that part of town. I worked with Mr. Wilkerson who was both personable and professional. They even washed my car! I wil be going to see Mr. Wilkerson exclusively from now on.

Great fast and friendly service. They went the extra mile To see that all my needs were addressed

Friendly! Great atmosphere!

John always is courteous and knowledgeable!

Very short time waiting after being told the car was finished.

Joshua was most attentive, professional, polite with a genuine concern and respect regarding my car needs.

My car was in need of an oil change and wheel rotation. I was in the area and did not have an appointment. They had me in and out in less than an hour. All the people are professional and polite.

Recently, I took my 2007 Pilot in for an alignment. As my service advisor, Adam Keller, had told me on two previous alignments, some bolts had rusted so badly that my rear end could not be aligned. On the two previous alignments, though?at 40,000 miles and 60,00 miles?Adam had told me that the rear end was still in alignment, so I didn't need to worry about the rusted bolts on those occasions. As a result, I didn't have the bolts replaced at those times. I was, though, irked at myself. I'd never had a problem with rust before on any of my vehicels, even those I'd driven in northern snows. But when I took my Pilot in roughly a month ago, Adam told me that, this time, a rear end alignment was needed and I would need to replace the rusted parts. He ordered the parts and I scheduled to take my Pilot back in Tuesday, August 6, for what I thought was a few hour job. But Adam called me later that day to tell me they had ordered the wrong part and that the service couldn't be completed until the correct part came in the following day. The next day, Wednesday, August 7, Adam called again to tell me that another part was needed and it wouldn't be in until Thursday, August 8. He also said the repair would cost roughly a thousand dollars more that initially estimated. Then Thursday, August 8, Adam called once more to tell me that the techs didn't have the right tool, so the repair would be delayed one more day. I was finally able to pick up my Pilot Friday, August 9. Throughout this process I have no doubt that my Service Advisor, Adam Keller, did everything he could to get my Pilot fixed and fixed correctly and quickly. As I understand it, Adam even brought in the Service Manage on the Service Manager's day off. For his efforts, I give Adam five stars. I had a lengthy discussion with the Service Manager Monday, August 12. He was apologetic, empathetic, and attentive. He mentioned several actions he would initiate to try to prevent situations like mine in the future, including buying new tools, requiring a preventive maintenance, and altering what advisors and techs tell customers about problems with their vehicles. Finally, he suggested a couple of things I could do to help prevent similar problems. Frankly, I have a problem with giving a customer service rating of 4 stars because there are so many issues. That the maintenance took so long and that so many mistakes were made, the customer service I received merits no better than a three star rating, perhaps even a two star rating. But because of Adam Keller's support and my conversation with the Service Manger, I decided a Customer Service rating of four stars was warranted.

Both maintenance and customer service is excellent and prices are reasonable (especially if you take advantage of the coupon specials). The service technicians go out of their way to make you comfortable as you wait.

Prompt service and thorough explanations of problems found and resolved.

Quick, easy and they did what they said. Best car buying experience that I have had. Purchased first car in 1972 so this was not my first rodeo.

Adam Keller great service advisor. Plan to buy next Honda here. You can make an appointment by phone or by website. Very friendly staff.

Mr. Terrell Wilkerson,is a great person.He was very informative and helpful. I took my car in for maintenance,I was in and out in a timely manner.thank you Mr.wilkerson,for making me feel comfortable and at ease.

I brought my 2016 Honda Civic in for an oil change. While that was happening, i test drove a 2019 Honda Passport Touring AWD. I was pleased with the service for the Civic but wound up buying the 2019 Honda Passport. The quality of help by the sales staff was outstanding. This dealership is by far the best I've had dealings with. They all get my highest ratings.

I had an appointment with Matt Chaney. He had my car repaired and I was out the door within an hour. Excellent service!

The Honda service area is clean and welcoming. Customers who wait can sit in a comfortable waiting area, watch TV, work on their devices, or can watch cars being serviced through a large window. The service personnel are friendly and helpful. Overall a good experience.

Ken Hubbard is the best! Pierre Heaston was AMAZING!

They got me in same day I called for an appointment. They were courteous and efficient. I was in and out in a timely fashion and they checked on me while I waited. The popcorn was an added bonus.

As always they go above and beyond. We were asked several times while we waited if we needed anything. That is always amazing to know someone sees your waiting and cares.

Routine maintenance and recall service performed on 2018 ridgeline