12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda 385

Recently, I took my 2007 Pilot in for an alignment. As my service advisor, Adam Keller, had told me on two previous alignments, some bolts had rusted so badly that my rear end could not be aligned. On the two previous alignments, though?at 40,000 miles and 60,00 miles?Adam had told me that the rear end was still in alignment, so I didn't need to worry about the rusted bolts on those occasions. As a result, I didn't have the bolts replaced at those times. I was, though, irked at myself. I'd never had a problem with rust before on any of my vehicels, even those I'd driven in northern snows. But when I took my Pilot in roughly a month ago, Adam told me that, this time, a rear end alignment was needed and I would need to replace the rusted parts. He ordered the parts and I scheduled to take my Pilot back in Tuesday, August 6, for what I thought was a few hour job. But Adam called me later that day to tell me they had ordered the wrong part and that the service couldn't be completed until the correct part came in the following day. The next day, Wednesday, August 7, Adam called again to tell me that another part was needed and it wouldn't be in until Thursday, August 8. He also said the repair would cost roughly a thousand dollars more that initially estimated. Then Thursday, August 8, Adam called once more to tell me that the techs didn't have the right tool, so the repair would be delayed one more day. I was finally able to pick up my Pilot Friday, August 9. Throughout this process I have no doubt that my Service Advisor, Adam Keller, did everything he could to get my Pilot fixed and fixed correctly and quickly. As I understand it, Adam even brought in the Service Manage on the Service Manager's day off. For his efforts, I give Adam five stars. I had a lengthy discussion with the Service Manager Monday, August 12. He was apologetic, empathetic, and attentive. He mentioned several actions he would initiate to try to prevent situations like mine in the future, including buying new tools, requiring a preventive maintenance, and altering what advisors and techs tell customers about problems with their vehicles. Finally, he suggested a couple of things I could do to help prevent similar problems. Frankly, I have a problem with giving a customer service rating of 4 stars because there are so many issues. That the maintenance took so long and that so many mistakes were made, the customer service I received merits no better than a three star rating, perhaps even a two star rating. But because of Adam Keller's support and my conversation with the Service Manger, I decided a Customer Service rating of four stars was warranted.

J. William Townsend Aug 13, 2019

Our experience with AutoNation Honda 385 was excellent. The staff made you feel at home and was extremely nice and professional. Tarus Watson was our salesman he was very good and I highly recommend him. He already had a car ready that I wanted to look at first. He also went out of the his way and spent time with us to make sure that we looked at all the options we were interested in having on the Civic’s. We narrowed down to the Civic Sport. When it came to finance Maurice Moore was our finance guy. He was great to work with and made the finance part easy and gave us plenty of optional warranties we could also add. He went out of his way to explain them all and made some suggestions so we were able to pick out the right extended warranty plan that we wanted. My experience with AutoNation Honda 385 was one of the best car buying experiences I have had. I highly recommend Tarus and Maurice to deal with if you are looking to purchase a vehicle! Update on my recommendation!!! I had a wonderful experience with the purchase of my Honda Civic. However I had the worst experience with the service department. I purchased a wheel and tire warranty with my Civic. Picked up a large screw and the tire needed to be replaced this past Monday. I called the service department and spoke with a guy named Scott. Told him what happened and that the tire needed to be replaced. I expressed to make sure they had the tire in stock before making me an appointment. He said that is wasn’t in stock but would have it there Wednesday. I even called the parts department Tuesday and talked to them and was told it would be there Wednesday by lunch. Scott made me an appointment for 9am Wednesday. Went to drop off the car first guy at the service center I spoke with said I wasn’t on the schedule. He asked me whom I spoke with and I said Scott. He directed me to Scott. So when I asked about dropping off the car he said let me see if we have the tire in stock. Nothing, no tire in stock after talking to him and the parts counter two days in a row. Scott didn’t order the tire nor did he put me on the schedule. So I leave there and call the Autonation Tire Warranty Claim number. Spoke with them and was told I can take my car anywhere and give the phone number and claim number to the tire store if my choice and they would take care of the charges. That was a total lie. I ended up paying for the tire out of my pocket. So basically I have a tire and wheel warranty that can’t even be used. This experience has changed my view of AutoNation and I am not sure if I will ever purchase another vehicle from them again.

Robby White May 1, 2019

I went to Autonation 385 with every intention to NOT buy a car that day. I had a terrible experience with Landers Nissan a few months prior which had squashed my hopes of being able to afford a new car anytime soon. The men there (manager and salesman) were very sour and disinterested in selling a kid a car. They wasted two hours trying to talk me into a used 2016 Versa Note with over 50,000 miles, which out of desperation I almost let them do, until they threw a 30% interest rate at me along with numerous other fees. So I would be paying 400 a month for a used car before insurance, and even though the sticker price was around 17,000 (way too high for that car) I was gonna pay around 28,000 before it was over. I had never even heard of a rip off that was that bad. Thinking every dealership was going to be around the same, I walked out of there with no hope and four new hard inquiries on my credit report. However, me wrecking my ‘96 Seville left me with no choice but to either buy another Craigslist car or try another dealership to see if I could get a better deal. So I went to Autonation just to get a broad estimate of what they could do for me without letting them even run my credit. I’m 21 with very little credit history and already 6 hard inquiries from one car dealership and Verizon. I didn’t need four new hard inquiries when I knew I wasn’t buying a car yet, and I made my objective clear when I made my appointment with them talk about a Civic. From the moment I arrived on the lot with my 19 year old sister we were both taken seriously and treated as equal adults, not as naive children or inconveniencing time wasters. It was very refreshing. Then I met Jason Tao, and he was amazing! He was extremely transparent, attentive, helpful, and determined to put me in the car I wanted that day. As a bonus, he was hilarious! I know that shouldn’t matter, but when you’ve had a bad experience with terrible salesmen and you’re sitting in a dealership for 4 hours trying to negotiate payments and interest rates, it makes a world of difference to have a highly enjoyable salesman. He did all the muscle work for me as well; I simply told him a little bit about me and what I could reasonably afford, which is not a lot at all, and he went behind closed doors and made it happen. He brought me back several offers over the next couple of hours that I refused, but he was always confident, energetic, and happy to work with me a little more and then go back for another offer. Very little haggling was necessary on my part; he did it all for me. He finally got me the offer I couldn’t refuse, which was actually lower than the limit I had set. The 8% interest rate was also unexpected, since the only other car lot I had been to was so snakey. So he was able to put me in a brand new 2018 Civic LX for around 320 a month. Then he turned around and found me an insurance quote that was $100 cheaper than any of the ones I found for myself. That didn’t even have anything to do with his job! He completely redefined salesman for me. All in all I’m paying less than 500 a month for my brand new car including insurance. May be a lot for some people, but I know people older than me that drive 2008-2012 Civics and Accords that are paying the same or more than that. Then for paperwork and finalizing I worked with Finance Manager PT Burns, who made the most dreaded part of the experience the easiest part. He explained everything in the most comprehensible way from finance charges to maintenance packages and never tried to push me to buy anything he knew wasn’t necessary. He was actually able to get me a free maintenance appointment when I opted for gap insurance but not for the maintenance/gap insurance combo. He tried to get me a few free oil changes as well but couldn’t. Still tried though! After only 20 minutes in his office I was completely done. To top off the sundae my sister located a tiny tiny scratch by the door handle of the car right before we left, and Jason immediately took the car to maintenance to have it buffed out. We waited less than 10 minutes for it. For well established adults I’m sure the new car buying process is easier regardless of the dealership they choose, but dealerships are NOT all made equally and most don’t want to waste their time glancing at you if you’re not over thirty and ready to drop cash on their table. For a kid with low income and not-so-great credit I was only pleased, and could not be more pleased, with my experience at Autonation 385. A very honorable mention goes to Sales Manager Michelle Renfrow for helping make it an easy, enjoyable experience with her kindness, generosity, and professionalism. I am very grateful for my new car and I thank the entire team at Autonation 385 so much!

Caitlin Perrigo May 12, 2018

First of all the salesman Ron was a pleasure to work with. Such a nice man and very professional. I will buy from him again. My issues of dissatisfaction was with the things they sprayed in my van while detailing it. It was horrible and I couldn't hardly stand to ride in it home. I contacted Ron the next day and he set up to get rid of the smell, and when I picked it up it was worse, they sprayed my van again with something else!!!! Smelled like aftershave and cigarettes! I was afraid to bring my van back for fear they would spray something else in it. I spoke to Ron the next day and decided to wait because they might smell something else in my van. After two weeks and still having issues with the smell, even when I had boxes of baking soda in the van and a charcoal filter, it still smelled of aftershave and cigarettes, I decided to bring it back. I did not smell anything on test drive! Ron promised he could get rid of the smell. My husband had his Honda Civic serviced and when he picked up his car, he dropped off mine. He explained that Ron set up my car to have the ozone machine put in it to remove the smell. When my husband turned back around he caught the guy spraying my car again!!!!!!! The detailers really don't listen. The ozone machine was finally used after he got Ron involved. Afterwards it had a chemical smell but I am hoping it will dissipate soon. I had no issues with anyone else at the dealership. My biggest complaint was the detailing. I am asthmatic and allergic to perfumes and cigarette smells. For the two weeks I have had the Odyssey, I have hated getting in it because of the smell. Every time someone rode with me the smell was brought up by my passengers. It really made me think I had made a huge mistake buying that van. I am hoping it will be better. I have not driven it yet since I brought it home, so I am hoping that the chemical smell will be gone. That smell is far better than the other smells however.

Sharon White Mar 26, 2018

Do not by a used car from this dealership unless you have a mechanic you know and trust check the car out first!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesn't catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership.

S_3AV8ER Mar 23, 2017

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Honda 385

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12,000,000 Cars Sold to Happy Drivers

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