Quite expensive, but friendly staff (most of the time) caring and for the most part knowledgeable.

I had a great experience getting my 2018 camry!

Highly recommended for car buying and servicing! Bought my 2021 CRV in June; and take it back there for services. Lane took great care of me and my car!

Peace, I visit the service station for my 2011 CRV oil changes. Services and customer are good. I have only one recommendation, cars that do not require synthetic oil changes (usually higher miles or older cars) and do not give more miles per oil change, the dealership should not use and charge synthetic oil changes. I used to own 2001 Honda Accord and oil changes used to cost $34-45 (std oil change). The customer service agent said, if i needed std oil change, i would have specified. Lesson learned, i will specify going forward, but it would be very caring for the dealer to default to std oil change for high miles/older cars.

Excellent experience. They got me in the right vehicle for me and fast. Mr. Price was an excellent salesman. The entire process was easy. Mr. Savage in financing was excellent. The entire experience felt like family and not a rat race. Thank you AutoNation Honda 385!

My experience was great and the Atmosphere was good and the the staff friendly and My salesperson Verna was awesome and friendly And Professional . She sold me a awesome SUV and Rico was great and Professional

I worked with Doug Arnold at Honda 385 and he was extremely polite, professional, and informative. He seemed to genuinely care about getting my car repaired quickly, but he also wasn’t pushy whatsoever. There are some things that my car is in need of soon, but he didn’t make me feel as though I needed to break the bank or for him to make a big sell to get all of them done right then. He told me to call when I was ready, and he’d get me taken car of. I’m also appreciative of the mechanics who worked on my car as the work was done with care and done correctly. Overall, really great experience here! Great job!

I was interested in purchasing a Chevy pickup truck that was on the lot of Auto Nation Honda’s lot. I drove over to the facility. Upon entering the facility, I was greeted with professionalism by my lovely saleswoman, Vera Hignite She handled me with care. She allowed me to test drive the vehicle and was available for any questions or concerns I may have had. The finance personal, Mr.Savage, was just as kind. I would definitely recommend their assistance if you were in the market for a new or used vehicle. Because of the professionalism I received it aided me in purchasing the vehicle I went to look at.

Well run business, very little wait.

The buying process was easy. No long term wait or hassle with the paperwork. I appreciate that the sales team (Ryne Bushart, Lawrence Bush, Recommend Savage) valued my time. No unnecessarily long waiting. After I picked out my car, everything else fell in place. Awesome customer service experience!

Great service, everyone is friendly and helpful.

Excellent service and professionalism!

Best service department ever! Friendly and knowledgeable staff. They always lets me know what’s going on with my car. I will never go anywhere else.

Shane and Josh provided great customer service during our trading experience. We had to await the arrival of a new car. They communicated well throughout the process. Good work.

Bought a 2019 from them, finance guy after he figured out me and my wife were not getting the extended warranty was EXTREMELY rude was about to walk out due to his rudeness because he didn’t make an extra dollar. Vehicle was slightly dirty on the outside. Vehicle inside was VERY dirty. (Dashboard had sticky stains, not semen) Overall experience was 2 stars only because the deal was pretty good fully loaded car

DO NOT SHOP HERE! Clearly they aren’t in business to sell cars. Arrived at the dealership had to ask for assistance. Car had check engine light on. Willing to have service dept look at at ( gone to lunch ) would contact us soon as he come back. Never heard from anyone . 5hrs later , reached out to sales lady NO response. Contact manger let him know how poor their business practices are not to keep in contact customer trying to purchase a 25k vehicle. Apologizes etc etc. ensures me he will personally be back in touch with me the next day. Here we are two days later NOTHING ! Clearly they don’t survive on selling cars. Not to mention a car on the lot to begin with , with a check engine light on !

Had service preformed on my Honda Pilot, Angie Garcia took good care of me

Chris kept me informed as to progress of ordering part. Unfortunately, his information and actual ordering were not same. Different part received, did not fix problem and was told actual part required was discontinued. Overall, my car was in shop for a week and problem not fixed. Going to salvage yard to try and find part.

Loved it

I’ll give it 3 stars because I was disappointed with the staff Victor. Long story short he wanted proof that I did call to make an appt. I’ve never felt embarrassed. He insinuated me to be a lair. Another staff heard was what was going on and he asked Victor to make sure that there wasn’t a glitch in the system. So that staff did inform me to go inside and speak with one of the reps and they can look me up with my phone number and indeed I had an appointment. All that stress and embarrassment for an appointment I had.

Recently bought a car from Honda 385. Larry was great! My husband and I had been shopping for a new vehicle. Inventory is low but I was able to purchase a CRV EXL 2022 that day. I love my new car!

We had the oil changed, tire rotation, and brake fluid service done on our 2018 Honda Pilot. Many warning lights came on as we were driving out of town a couple of days later. One was “break fluid low.” We filled it with break fluid and the warning lights went off, but came back on the next day. A mechanic checked it, and the Honda place had not tightened the bleeder screw. This is very serious. All the brake fluid drained. Ours breaks could have gone out, and we could’ve had a serious accident. We took it back, and they fixed it, but this was a scary experience.

When you drop off your car with a booked appointment thinking it will be done the same or next day and you get it back a week later, with no call to give an estimate of the work needed and rude service advisors who put you on hold for 20 minutes with no status updates blaming a shortage of technicians and twice the cost I expected when the car was ready. Avoid.

Highly recommend them for sales and service. Bought a CR-V from Autonation on Covington Pike and what a joke that dealership is. 385 now services that CR-V and the accord I bought from them. Like these guys!!

Ladarius Spencer made the buying process a GREAT experience. I would recommend using Mr Spencer to anyone I know looking to buy a car.

It was a bad day at Auto Nation today, They we're real busy,at the service center,I got a bad vibe so I left ,I still have the problem they didn't get it resolved.

Mr.. Car is awesome. He never stops trying to make a nice experience for his guests. Refreshing enjoyable visit to Honda 385.

I recently had my Honda Pilot serviced at the Auto Nation Honda dealership on Hacks Cross road in Memphis, TN. I'm pleased to report that it was a very good experience. They took care of all of my issues, a recall, and were thorough and quick, despite them being obviously busy during this period of Covid and Christmas. I had to have my car towed there and I was advised it might be a few days before they could get to my car because they were short-staffed (probably because of Covid). However, they got my car done much quicker than I expected. The representatives that I dealt with were kind, professional, and thorough. I will definitely be taking my car back for any future servicing that my car needs.

Chris has great customer service I will highly suggest that anyone that goes to385 Honda to see him

I received EXCELLENT customer service at AutoNation Honda 385! Mr. Jason White and Mr. Brandon Levston's professionalism was outstanding ! The AutoNation Honda 385 team members made sure that my experience was a memorable one! Jason and Brandon answered all of my questions and concerns in which put my mind at ease as a first time Honda vehicle buyer. For this reason, I am enjoying my new Honda ! Thank you Mr. White, Mr. Levston and the entire AutoNation Honda 385 team !!!

Very attentive, and responsive to customers. Great car buying experience even in these crazy market times.

Wish I didn’t have to give no star ! I bought my Honda CR-V here 3 years ago and I always take it back there to do the maintenance but customer service is horrible good grief! I had a 7 Am appointment and they also booked appointments for many other people at 7am knowing that they don’t have enough service personnel 🙄 an oil change can take 3 hours or more! Am so done with this place if you have a whole morning to just sit around you’re welcome to go there ! And just to remind the public when you buy a new car you don’t have to Take all the additional insurances like scratch , dent , cosmetic wheels etc etc the only additional insurance you need is GAP ! They nearly caught me they just quoted it in the price I wasn’t given an option to refuse ! That’s shady practice! So be aware! Do your researches !

Routine maintenance. Very professional and timely service. I will keep returning to this dealership for service and buying cars. They always treat me great at Honda 385!

Lane Bryson has done a great job by being friendly, attentive and focused on his job at the same time. I like Honda service!!

I arrived half an hour before my appointment time and the servicemen were very kind to accept me early. They were helpful and referred me to a desk representative (not the one who took my appt.) and he took my 10% coupon. However, when I checked out, I had to have them search for my coupon. They did find it and applied it. When I received my bill, it looked as if it was in order with ONE EXCEPTION. The coupon was applied, but then that amount was made up by your adding a "Miscellaneous Charge". WHAT IS THAT? There was no explanation on the bill. This SHOULD HAVE BEEN EXPLAINED TO ME. Your repairs are HIGH, but I always trust the dealership work OVER independent garages. When I left, a service rep was very kind helping me retrieve my car (I'm partially handicapped on a walker) and she lightly sanitized the interior of my Honda Civic. Overall, I am usually pleased with your service. You just need to clarify "Miscellaneous Charge"!!

Quick servuce

When they don’t answer the phones, they just loop back to the first menu and make you go in circles.

As always, had excellent service! Chris Higgins was especially attentive. Look forward to continuing going to them!

Great service! Kayce is always fast and efficient and lets me know what needs to be done to my car.

My car is being worked on at this very moment. I hope that the problem I was told is really the truth because it’s costing me a lot of money. I will post an update after I determine the quality of the work & whether the technical told me the truth.

We’ve been buying and servicing vehicles at AutoNation Honda 385 for several years and always had great service. Jody was our sales representative this time and, as usual, we had a very positive experience.

No one answers the phone at Auto Nation 385! Cannot get questioned answered.

Great service!

NICE PEOPLE

This dealership made buying a vehicle a quick and easy process.

Tires were rotated but no one checked tire pressure. Indicator light for low tire pressure was on because tires were not recalibrated after rotation. Lane did a great job. No car wash. Appt. Was scheduled on wrong date.

Service staff was friendly and quick. There was a nail in my tire and they were able to repair it. Chris was great!

Visited service department for regular oil change. Work was completed as promised. Nice friendly service from everyone. Kayce was my service advisor.

I’ve used Automation 385 for years. I use a single service advisor. My last was Adam Keller, but he is no longer at the 385 location, so I am testing others. The company is still dealing with the consequences of Covid, so I am currently withholding my opinion about the quality of service until things get worked out.

I recommend that everyone who had a Honda and need it serviced, Automation Honda 385 is the place,

I was scheduled for an oil change. My appointment was at 11:00 am. Mr. Arnold assisted with all my vehicle needs. After the work was completed, he explained thoroughly and made me aware of what was needed to keep my vehicle up to par. The wait time was as promised. I was given a set time of 12:30 pm when the work would be completed. To my appease, they took care of me 20 minutes before completing the scheduled work order. Everything was successful including the vehicle washed. I plan to take my vehicle to AutoNation Honda 385 for all my vehicle needs. Thanks, Mr. Arnold.

Excellent customer service. Chris Higgins is a great service advisor!

Not even 30 days later and the SPECIFIC problem I took my car for is back again . 🥱 Thanks Alot

My last experience was horrible. The staff was rude and the service took forever 😒

Professionalism was exceptional. Amount of time to have service completed was very reasonable.

It really was a quick and painless process. Joshua Lee did a great job at getting me in and out but at the same time delivering quality service to help me get what I wanted. His manager also was eager to help and offered nothing but help with getting me a great offer for my vehicle. Thank you both!! I would definitely recommend!!

This used to be a nice place to have my vehicle serviced, but not anymore. The customer service has gone way down. I seemed to be annoying my advisor just dropping my car off for my scheduled appointment. Not to mention how filthy the lounge area and bathroom were. I look forward to selling my Honda so no longer have to deal with this place.

Like salesman but got the bait and switch . Sales manger was ????.Honda has a good product but lacks a lot on in sales?!

Ciara at Automation Honda treated me very well.

Everyone has been wonderful Joshua Dorsey and PT is the sales manager. They sent out emails to make sure my experience was okay and my vehicle was doing well. They are my new Honda Family. Thanks Honda.

I came to this dealer because of a recall notice on a part of my car. About 6 weeks after the repair was completed that new part was having transmission fluid leak from it. I brought my car back to Autonation Honda 385 to have it checked. It took 3 days for them to even look at my car despite having an appointment. After that they held the car without telling me what they found for 3 more days. After them having the car for a week and me not receiving any calls I found out they had parts on order that had no expected delivery date. I had to ask if I could have my car back. Then I never got a call about when the part came in. 5 weeks after dropping off for the fix I tried to drop the car off for my new appointment and found the gate locked at 5:30PM despite their posted hours showing they're open til 6PM on Sunday night. I drove 45 minutes from home to bring my car to this dealer, so that was really frustrating. I ended up taking off from work to bring the car in the next day and just wait because of that. While I was there I spoke to the service manager who was on his first day. He knew about all the issues the service department had been undergoing and promised he was hired to get them back up to speed. It may be too little too late for me though.

I needed a new tire. Kaycee helped me pick out a nice tire for my car with additional protection. It took them no time to complete the service. I will definitely recommend this dealership!

Friendly and efficient! Always take my cars to them since they’re the experts!

Found this place via CarGuru app and they reached out right away and even called me back when the vehicle I wanted suddenly became available. Fast service and was able to drive away in record time.

While in town from out-of-state we needed a tire patch & plug so we could back on the highway for 1500-mile trip. LANE BRYSON got us in and out in much less time than we anticipated. LANE is all we could ask for: friendly, courteous, knowledgeable, and all-around great gentleman! AutoNation Honda 385, you've got a super guy! Thank you, LANE!

My experience was great. They performed the service in a timely manner and checked with me on the issues before performing any service.

I wish I knew what was going on with the service department here, but the quality of the customer service has gone way done in the last 6+ months. I received a recall notice for the radio on my 2019 Honda Pilot. After multiple calls I finally received an appointment for Tuesday November 2 at 8 am. I showed up on time and left my car with no time given when it would be ready. About 2:30 that day I called and finally got ahold of a service advisor who told me that they did not have the recall parts and I would have to come back when they were available. They also did a reset of the radio and hoped that would hold me until the parts arrived. If the parts were not available why wasn't I told that when I called for the appointment? I have another 2019 Honda Pilot that had a fuel pump recall and when I made the appointment they told me that it would be months before the parts would be in and made an appointment for then. Very disappointed.

I went to test drive a BMW 330i and fell in love! The salesperson, Ms. A. White, was very nice, professional, and willing to let me take my time and make my decision! The Finance person, Mr. Burns, was very helpful and made my experience easy and stress free! I appreciate all their help and recommend them to all my friends and family! I love my new car!!

Steve in sales and Demetrice in financinsg flat foot lied to me and my husband assuring us we only owed 15 thou after putting 9 thou cash down but slick had us sign, E sign "tap" saying we owe 22 thou and looked us in the face telling us that's how the calculate things that number didn't mean that's what we owed, being 1st time ever buying a vehicle we didn't pay cash for they screwed us good!! they are dirty, r

Great service pleasant wait!!!

Best cars! Best service

Chris Higgins always provides exceptional customer service. I would recommend Honda385 of you are in search of your new vehicle and to service your current Honda vehicle.

[2017 Review] DO NOT BY A USED CAR FROM THIS DEALERSHIP UNLESS YOU HAVE A MECHANIC YOU KNOW AND TRUST CHECK THE CAR OUT FIRST!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesn't catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership. [2008 Review, note: AutoNation used to be Dobbs] In Texas, I never had a problem with a Honda or Toyota Dealer. In Memphis, TN everything is "not quite right." If you made a service appointment at a dealer in Texas, they would have your paperwork ready in advance and remember whom you were and what you were coming for. At Dobbs, "So, what did you want us to do? Oh, you had an appointment? I'm sorry, we can't find it." In Texas, your car was ALWAYS given back to you washed and vacuumed. At Dobbs, "Tell you what, sir. I'm going to cut you a deal and get you a car wash for free." Moreover, three times now, it hasn't been done when I come to pick up the vehicle. In Texas, the quote was the price. If there was something unexpected, you got a call. At Dobbs, I found this 10% "misc. service charge" added to my bill. When I ask what it is for, I get 3-4 different responses (on the same visit). The cashier said, "Oh that's new. It is cover additional service supplies." Another agent said, "Oh that. That is a part disposal fee." When I asked, "What parts?" The response was, "Gee I don't know, let me get your service manager." His response was, "Oh that shouldn't apply to you, let me take care of that." When I ask him what it was supposed to be for he replied, "Oh, that is an OSHA compliance charge for disposing of hazardous materials. But in your case, I'll cut you a deal and take care of you." Another was heard to tell the next guy (who saw me question the charge), "It is just like those extra charges on your cell phone bill to cover taxes." What this tells me is that this is a "let's see if your looking," charge. I have not have trouble with work performed at Dobbs. I never did in Texas either. Nevertheless, Dobbs' business practices make me dread going back.

Service was slow at best. 3 weeks to get a text telling me 3500+ to repair my A/C. Misdiagnosed after the extremely long wait. I took the time to troubleshoot myself. I had a bad thermal sensor on the compressor. It cost 65.00 plus my labor. Wont be back needless to say.

Antoine, hands down, made my car purchase experience better than I imagined . Overall excellent customer service and professionalism. Thanks again!

I made it at 10.45 my appointment was at 11.00 and I left at 12.30 without doing anything on my car. I wanted only oil change. I had go back without doing anything sorry.

It is almost impossible to reach anyone by phone in any department. I have called multiple times over the last few months and usually get stuck in a circle of hell of pressing numbers for the service department that just rings then goes back to the main recording. I have had an issue with one of the sliding doors on my Odyssey for almost 2 years. Every time I brought it in under warranty they said they had no idea what the problem was, but the first time it was at the dealer out of warranty the tech had an idea of what was happening and ordered a part. I waited for them to call to tell me the ordered part was in, but was never contacted. I called after 3 months and they said the part was there. When I went for the appt I told the service advisor I would get a ride home but he said I should just wait and that the manager would come talk to me. He was there but never talked to me. I was there 4 hours(!) and kept being told it was almost done. After 4 hours, I was informed that they had replaced the part on the wrong side of the car and that I just needed to wait for them to take it out and put the original back in and they did not have the part for the correct door. It has now been 2 months and I cannot get a hold of anyone to tell me if the part is there. The service advisor is very nice, but the overall experience is terrible. The manager told him to let me know that the repair would be on the house as a courtesy for the mix-up, but I should never have been expected to pay for an issue that is well documented as not being corrected when brought there under warranty. I will only take my van there for recalls or other maintenance that my neighborhood garage can't do.

The service team member Terrill was very curious and explained everything in detail. We have bough 3 vehicles from 385 and have always had our service done there and have always been very satisfied

Christopher Higgins is by far the best service advisor. No pushy sales to get you to do more service than what you need. Always keeps me informed.

Very professional and fast service.

I dropped my 2019 Honda Odyssey off at AutoNation Honda 385 AGAIN for repairs to my failing Infotainment system. I have taken it for the same problems several times before, and although they said each time that it was repaired, it still failed. I dropped by there on the third day, as I was in the vicinity, to check on the status, as I had had no communication from anyone at the dealership. The van was in the side parking lot. When I asked about the status, a general manager told me it was next into the shop. It stayed there 4 full days, and the service department said it was fixed. Within 3 miles of leaving the dealership the Infotainment system started doing its failing thing again! In fact, it is worse than ever - cannot adjust my a/c or use my navigation!! I called the general manager, explained my frustration and told him I would bring it back to them again! Thanks, Ronald Howell

Today is October 18/2021. I took my car in because for the past few months my tire pressure light keeps coming on and every time I take it in they couldn’t find what’s wrong BUT TODAY KAYCE WAS A HUGE HELP ! She got to the source of the problem and promised that it would be fixed . She ordered the parts needed and told me when to bring it back and since it was covered under warranty she would personally make sure the problem was taken care of . KAYCE went above and beyond and she was extremely pleasant

Very professional customer service. Would definitely return!

They seem to do good work and the customer service staff is competent and friendly. However, two hours for a simple oil change and tire rotation is crazy. I had an appointment too. I just can’t spend a couple hours in a dealership anymore. I will probably buy more Hondas in the future but I will never add an oil change service plan again.

Service department is awful. Took car in, had an appointment waited 5 minutes before anyone acknowledged me. Definitely would not buy a car from them. Don't want to deal with service department employees. One was very rude

I took my car in on yesterday for a tire rotation and and alignment. I dropped it off at 7 am and it took them until 230 to get ready. Mind you I had an appointment. After I picked up car and headed home a light came on. Mind you my car has never had a light to come on in the dash. I called for over an hour and a half to speak with someone and no one never answered. I have never had such poor service.

Can’t say anything good still waiting on a call that they haven’t made lost money that I can’t get back because I could get to a job and that job lost me a contract with a major company. Unsatisfied with the way they deal with customers. I’m so disappointed with the people in charge at 385. Don’t go there if you don’t want to lose money.

Service was preformed as requested, car was delivered back to me cleaned, Personell at AutoNationis very friendly and helpful. the Facility is all so clean and comfortable.

Kayce was very helpful.

Excellent service in a timely manner. The staff was all friendly and helpful when assisting me. I went in for a recall, maintenance and a new key fob. I figured they would have my car all day and I left it with them. Just after lunch they were done and ready for me to pick up my car. I will always return there with my vehicle's needs.

Great experience! Great, friendly service and perfect job on the service to my car....Thanks AutoNation Honda 385!

My service advisor, Chris Higgins was professional, charismatic, and knowledgeable. My car was serviced in a timely manner. Thanks to your service team!

Great service from Doug! The lady next to him was very rude though and in fact said she didn't have time to help me. Doug swept right in and took great care of me..very appreciative of him.

I always have a positive service visit. Chris Higgins quickly and efficiently takes care of all my care care needs.

I usually rave about Honda, the cars have always been top notch. However, I have a new Pilot, still under the 3-year warranty and it just stopped working, won’t start. After getting it towed in, I’m told it will be 5 days before they can even hook it up to get a diagnostic on what is wrong. Already frustrated that my less than 3 year old car is having any sort of issue, it adds insult to injury that I will be without a car for days before they can even hook it up, let alone actually fix it. Very disappointed. This may be the last Honda I purchase, never thought I’d say that. Hope I can update with a more positive experience, but a frustrating experience so far.

The whole service experience is great. Ease to walk in, have maintenance work done while I wait in customer safe and friendly lounge, and quick. Couldn't have been easier...now I' m back on the road again and feeling good. Christopher is a super service agent too.

Doug Arnold is the man to see in service ! Genuine guy you can trust. Explains everything so I understand what is going on with my car and answered all 1 million of my questions. 😊 110% satisfied customer!

Never coming back

Antoine was great to work with.

customer service and done in a timely manner

I actually LOVE Honda 385! This experience did not start out like all my previous experiences. My customer service agent Christopher Higgins wasn't assigned to me as normal. I had Angie Garcia and she made this experience HORRIBLE with her NASTY ATTITUDE and the way she addressed me was UNACCEPTABLE! I did address these issues with her manager, so I pray she was reprimanded for her unprofessional interactions with me. I'm just glad I was able to be saved from losing my composure by my normal customer service agent Christopher Higgins who came and took over and assisted me for my appointment after the bad interaction I had with Ms. Garcia. I would like to state that Ms. Garcia needs to know how to speak with the customers in a respectful manner, because without us there would not be a job for her. Ms. Garcia needs to RESPECT EVERYONE! She's going to have an interaction that may not end as peacefully as the interaction she had with me.

Great service. They are the best!

My experience on my last two trips for service at Autonation 385 are NOTHING like they have been over the previous years. It seems the main priority here is to reduce costs. Both times, the service desks are all mostly empty. The wait times to just get a person to even acknowledge you exist is several minutes (about ten). I don't know what happened here, but this place is unrecognizable. They do not care about any sort of customer service like they used to. I can't begin to explain what's going on over there, but I can urge you to take your car anywhere else. Now my individual service advisor, Doug, was very helpful and nice, but he was overwhelmed as the only person working with a line of 6 or 7 people waiting to even check in to service. After all this, the "new computer system" had deleted any record of me despite servicing my cars there for years and buying my last 3 vehicles there. They had assigned one of my cars to an account my brother in town has, and had completely erased the other.

I had a very pleasant experience at AutoNation Honda 385 dealership. From the receptionist to the sales person...everything was GREAT!👍🏽👍🏽

Messed up with my warranty. Kept forwarding me to someone else to talk to. Ultimately told me they couldn't fix their mistake, they just wanted me to be heard.

I walked in for an oil change, everyone was friendly and it only took an hour or so, which is pretty great for a Saturday with no appointment. Waiting area was large with comfy seating and it cost me 30 bucks less than the other place I was trying to get in at. I was sure it would cost more at the dealership, so that was great! Plus, I like that they do multipoint inspections.

Messed up with my warranty. Kept forwarding me to someone else to talk to. Ultimately told me they couldn't fix their mistake, they just wanted me to be heard.

Service was exceptional!

Angie in the service department was awesome! She kept me informed throughout the wait process and was very professional and courteous. I would recommend her as your service advisor if you need any work done to your vehicle. I've never had a bad experience at AutoNation Honda on 385.

Purchased my new Honda Ridgeline at Honda Wolfchase last year. Was always pleased with their service. Have just moved so took my truck to closer dealership at Automation Honda 385 to get oil change, etc. Was totally ignored for 15 minutes and when I found a representative in the garage, was told to check inside for availability. Inside, once I located a representative some 10 minutes later, was told she was too busy and could not help me. Did not look busy at all to me. I will never be back to Automation Honda 385. Service department is in dire need of new management.

Wonderful expedient service as always. They always make you feel like your car is the most i.portant car in the building. And though it is not, I definitely appreciate the gesture. When Acura of Memphis is full, they're always my backup plan...this particular time, AutoNation Honda 385 was my first choice! Thank you to Ms. Angel and Ciara

AutoNation Honda 385 was great. They had the best price for my car. Actually I thought it was a mistake it was so low. I absolutely love my car!! They will definitely get you in a car.

It took a month of trying constantly before I could even get an appointment to bring my car in. After 3 days of no car, no phone calls, and no response to my attempts to talk to anyone at AutoNation, I finally had to drive in to the dealership to see what was going on with my car. Seems as though the mechanic that was assigned to my car had some time off so my car was just sitting there. When I finally got my car back the 2 issues I took it in for were not resolved and now my cruise control isn’t working. It was working when I took the car in. Now to take the car back in will take another month for an appointment. The service department blamed everything on a new phone system . I have nothing positive to say about my experience.

As a person who has owned 5 Hondas over 20 years, with experience at dealerships all over the country, I am especially disappointed with the service at Autonation Honda 385. On my last visit I was charged for extra additives that were not requested or required for a basic oil change. The service manager was not concerned about my dissatisfaction. This time I waited 2 weeks for an appointment for another basic oil/filter change. Arriving 10 minutes early, nobody met me upon parking at the service entrance. Once at the service desk I had another wait until I was advised that it would take about an hour, so I sat down with my book and waited. When my car returned 90 minutes later, the maintenance advisor was gone to lunch. I waited behind other complaining customers to complete indifference and no help from the remaining advisors. My car was ready but nobody could release my car. Eventually, my name was called (over 2 hours later) and I was directed to the payment desk where the bill was incorrect. Nobody cared. Nobody tried to apologize. Complete indifference. Unsatisfactory customer service. This is a complete management failure.

I would definitely recommend this dealership to anyone interest in buying Honda. Rob is very professional and easy to deal with. Compare to there competitors within 50 miles radius, this dealership is so much better price as well as negotiation.

I have bee waiting 3 1/2+ hours to get a problem diagnosed on my Honda. The car is sitting in a parking space outside the shop. I was told 2 to 2 1/2 hour to have it fixed. I have no idea if they will diagnose the problem. I called the service phone number but got in a loop with sales pitch BUT no one answered. This is how a car dealer dies - no service and no customer communication. 😩 Update @ 4+ hours: going back in the shop. The 3 young men think they know what is wrong. IF they are right AND they have the parts, he said ~1 1/2 hours. Trying to be quicker than an oil change and tire rotation in June @ 5 hours? Done @ 4 hrs and 40 minutes BUT have to order and install a part. Who knows when or how long???

I’ve had my 2013 Odyssey at this dealer of a couple of times, and have been very pleased with the communication, service and outcome. This most recent visit involved my breaks…very happy with the work done!!

Excellent service as always at Honda Auto Nation 385. Christopher was great! He was very courteous and took time to explain everything to me. I love this place.

I recently bought a car from Honda 385 and Josh Dorsey was my salesman. I had been looking for awhile and speaking with a few different dealerships. He was the only one who stuck with me to make a deal. I also worked with John Williams Jr., who was my finance officer. Both were very easy to work with. I actually bought my car over the phone and drove over to pick it up.

My new car (bought in June) began to have electrical problems, glitching and giving error messages on the screen and cruise control would not work. I made an appointment for service. I also was scheduled to have a hitch installed at the same time. I had the appointment for several weeks. When I took the vehicle to the dealership for the appointment, which is a 30 minute drive, I was told I did not have an appointment that day but they would try to work me in. I explained that I did have an appintment and had it for weeks. I even gave them the technician's name and date she made the appointment but they continued to tell me I did not have an appointment. In the afternoon, I called to check on my car and was told they did not do the work. If they could not do the work that day, why was I told to leave the car? So a whole day was wasted, I had to drive for another 30 minutes to pick up the car and nothing was fixed. It took me 2 more trips to get the car fixed- trip one to diagnose the problem and trip two to fix it. The final straw was when I went to finally pick my car up after the repairs and my wife cut her hand on glass in my front seat from where the front windshield was replaced. They did not vacuum the area thoroughly after the replacement. Glass was on the front passenger seat and on the floorboard. The only saving grace in all of this was Larry Brewer, our salesman who we bought the car from. He personally took the car back to the service department and vacuumed it thoroughly for us and then got a bandaid for my wife. Your service department is pathetic!

Took our CRV in for a oil change and tire rotation. After pick up my wife was driving and heard a loud noise under the car. A retaining screen had dropped and was hitting the road because it was not secured. Had to secure said screen with wire and return to the dealer where it was properly bolted in. There was no apology from Ciara and no compensation for my extra trip and wasted time.

Great customer service!!! I look forward to their business again!!!

Chris is one of my favorite customer care reps to work with. He always makes sure he gets me right every single time, and he is such a nice guy.

worst experience this time. the cost was overpriced. the attendant was absconding, too much wait time, I could see that my car was done servicing, still, no was there to attend for almost 1 and half hours. They do not care for customers' time. I am done with AutoNation honda this time.

I've always had credit problems. It's been too much debt or not enough. This is a big accomplishment for me. The first car I've ever bought with NO co signer. If you have bad credit/no credit, go see Jody Williams at Auto Nation Honda 385. He didn't have one on his lot, in my price range, so he found me one at another lot. He is awesome!

worst experience this time. the cost was overpriced. the attendant was absconding, too much wait time, I could see that my car was done servicing, still, no was there to attend for almost 1 and half hours. They do not care for customers' time. I am done with AutoNation honda this time.

Doug Arnold, was the best! He was nice, knowledgeable and an all around good guy! He made sure my HR-V was in tip top shape, before I left the lot! Thanks, Doug!

I think what is important to note is that it takes 2 weeks to get a service appointment. However I have been a customer for 10 + years, because their shop is nearest me. As far as customer service I would say they could use some improvement. Service appointments are too far out, I'm glad I have a new car and just need maintenance. However, the person who greeted me and checked me in for my prescheduled appointment , needs an attitude adjustment. I've always had pleasant service prior to my recent visit.

Very helpful associates. But as for the waiting room they had no working vending machines and coffee maker out of order as well!!! A big disappointment. Please improve waiting area. Thanks

I had a great experience with Angie and the maintenance department. She is relatively new and sought help from the team when she needed it. I appreciate the fact that she worked my maintenance issue to completion under fairly difficult circumstances. AutoNation Honda got my repair done earlier than scheduled and correct the first time.

What a pleasurable experience we had at Honda 385. It wasn’t like your run-of-the-mill dealerships will you sit and wait and wait and wait. Our sales rep TIM was constantly updating us where we were in the process and then the finance manager Stephen was consistently giving us updates and letting us know where we were in the process. Honda 385 made our car buying experience very simple and quick. We will be back

Took my 2018 Honda Clarity PHEV for routine maintenance. Everyone was very nice and helpful. I will certainly go back for all of my service.

I was told everybody wore mask and when i checked in, 1 person had a mask and maybe 1 of the other workers wore mask .

Great experience. We'd been looking at various makes and models from Nissans, Mazdas, Suburu's, Honda's, etc. We decided on a 2021 Honda Pilot and Autonation385 were great to deal with. It's not the best time to buy a vehicle. Hard to get those amazing deals of the past but they did their best to make us happy. We'd definitely go back.

Rule 1. If I tell you, I'm not the person buying, stop asking me the questions and immediately proceed to the one I tell you is buying.. quick disclaimer, I do not like salespeople, And car salespeople are at the top of that list... Any.. I forgive the first question, but the second, third and fourth attempt puts me in a bad mood.. and that how the experience was.. once he got the point...he finally asked the right person and showed us some cars.. I don't know what it is.. if it's a game or truly a lack of willingness to do the same research we do online...but salespeople should know the majority of new car options.. and shouldn't talk about features like keyless entry and push button start like they are new ..... These are things I observed while watching and was confirmed during conversation with the potential buyer after the test drive... Overall. Very run of the mill car shopping experience.

I have visited AutoNation on 2 occasions,the 1st was to see what it would cost to fix my 1998 Honda's air conditioner.since dealers are known to have higher prices for parts,labor etc.I went to a local shop and they certified the system was sound. I now felt the problem would be solved less expensively. The service writer turned the car ,1998 Honda Accord to the mechanic. After a relatively short inspection,he reported : the climate controll unit was bad ! Part $1700 ,then their would be labor,and tax. In my head I'm looking at $2000 plus.I thanked them, Paid my diagnostic charge and drove out.I know it's expensive location comes into play.sad thing this would be more than I paid for the car,needless to say rolling down the windows was and still is my relief. I still think Honda is a great automobile.like a fella told me : son don't ever buy an old house or marry a young women ! This comes to mind !

Staff are friendly and knowledgeable. They move quickly, so that you aren't waiting forever to be assisted. They do an excellent job accommodating my schedule and handling service, repairs and recall issues. In most cases, they reach out to me with a reminder before I think about it. They always vacuum and sanitize my car before returning.

I have been a customer at this dealership for years. My experience with them two weeks ago and today have caused me to be done. I needed my oil changed and was told they were booked until the end of the month. While they require an appointment, it is my understanding there is no need for an appointment for oil change. Today my battery was sluggish this morning when I headed out to run errands. After my first stop I had to get my battery boosted. I immediately went to Honda 385, the gentleman Bill tested my battery and said it was good. I did my grocery shopping and had to get boosted again I returned to 385 and the service Rep Josh was very rude and unconcerned, told me he was booked to the end of the month. No concern if I turned my car off it would not restart. There is no need for rude and unconcerned customer service. If we did not buy cars there would be no job for even a rude Rep. Chris Higgins is my regular Rep, I regret he was not available today.

Ms. White really impressed me with her professionalism and sincere desire to place me with the vehicle that I would be pleased with. She was so motivated to meet my needs as to the type of vehicle that I wanted at the price that I was comfortable with.

John is always of good report, he had the three factory recalls done and adjusted the voice activated response system in the dash so that it works every time. You have a real good employee in John. George moore

Michael Drapeau was a knowledgeable and pleasant salesperson to do business with!

the service agent were overwhelmed but did not show aggravation about the situation, fortunately i had an appointment and time was minimal

The only issue I have is when the mechanic brings the vehicle back that they not leave black grease all over the door panel. Doug was the nicest service advisor I have ever dealt with.

We came in to cancel our extended warranty as our car has been totaled. We waited for a hour and got told we couldn’t be helped at the end. Never saw so many people doing nothing and to wait an hour for no help. My..pretty bad experience.

I got the best customer care service. I bought a used CR-V. Even though, the price is on the higher side, due to the current chip issue, the service I received is exceptional.

I went there twice for my car servicing. First time I was helped by a lady and gentleman who looked very experienced and both were very helpful but my next appointment. I had very bad experience with one of the young advisor who might be in 30s. He was not very helpful and if we ask him to check about status of car, he doesnt like and answers that there are many other cars being serviced, not just yours. I know they are very busy in that case, they should not take any cars for servicing, instead just say that we are full and come later time which is better than not treating well. I am not begging to get my car done just here, if you cannot do just say it and I can manage elsewhere. I was planning to get my brakes and tires done but because of the treatment I got last time, just thought better to get other place where I get some respect for the business.

I had to reschedule my initial appointment, and didn’t realize I selected a further out date. They were able to get me and taken care of quickly and with great customer service.

On July 29, 2021, my wife had the oil change on our 2018 Honda Accord. The vehicle has 19,200 odd miles. On Monday, August 3, 2021, I discovered a large oil leak in our garage floor. I returned the vehicle to the dealership, was told that oil was on the undercarriage of the vehicle and the vehicle was not leaking oil. On August 4, 2021, I discovered a smaller oil leak on the floor of my garage, and once again I returned the vehicle to the dealership. We have not had this problem before the oil change on July 2021. I received a text message advising me my vehicle is ready to be picked up but was not advising what caused the oil leak. The vehicle runs fine as one would expect from a vehicle that has 19,200 miles.

It was a good experience buying from them. Thank you

I purchase a Honda Pilot from them in May, it started giving me trouble a few weeks later but they took care of the problem with no hesitation. Thank you Cathy, Chris and Jason

Great place to go for great service. Knowledgeable mechanics. Ciara stuck with me to figure out an intermittent problem!

I love coming here to this AutoNation Honda 385. I live in W'haven but would drive to this location because of the service, the care of my vehicle & the waiting area. I had so much to do like, registering my children for school online & was able to get it all done, while my van was getting serviced. I felt like I was in the privacy of my own home. Customer Service Is Always An A+ for me.

Christopher Higgins and John Williams Junior took care of everything I need it❤💙💙

Always use 385 Honda service dept on both our Honda’s

Approachable customer service. If they don't have an answer, they will research to get one.

Took a closer look at my invoice after having my oil changed yesterday. The cost struck me as being much higher than usual. Noticed that synthetic oil had been used, for the first time, in my 2005 CR-V. I'd been told weeks earlier, by a person working in the service department, that synthetic oil was not recommended for my vehicle. Don't know what's up at this point.

Service Department Rep. Mr. Chris Higgins provided excellent guidance and service during my car maintenance work. He’s very helpful and passionate about making sure he takes care of his customers. Thanks!

Jody Williams at AutoNation Honda 385 has been fantastic to work with. He’s very personable, not pushy at all. and very knowledgeable about the cars here. If you’re looking to buy a new Honda I highly recommend you look up Jody Williams!!

AutoNation Honda 385 was very thorough when doing my oil change. During the inspection the mechanic noticed several things that needed to be replaced. We appreciated the information .

Excellent

I love how the manager took the time to help me although the was on his way to lunch. Then he had to train someone new but he had to train someone new and he was patient through it all. Even the confidence he gave the employee that they could handle it. He thoroughly explained details to me of what he was checking for.

July 26 2021. Lowered my rating by 2 stars since my review from several days earlier. Still waiting for someone from the Finance area to contact. Attempted to call today, but the messaging system puts you into a continuous loop. July 24th, 2021 I realize, currently, every business is experiencing shortages of inventory or personnel, so I'll attempt to offer a fair critique of my experience. My service appointment was scheduled for 7:30. I arrived on time, and in the past, I was helped immediately. On this visit, I waited in my car for 10 minutes before I was greeted, than had to wait another 15 minutes for my service advisor, Doug. He was apologetic and extremely helpful with the check in process. However, He mentioned I would require some additional services, but never mentioned the cost of each. Another problem occurred...I purchased a service package of 10 oil changes and tire rotations. According to my records this was my 8th visit. Doug said this was my ninth. We did not come to a resolution. When I mentioned the discrepancy, I should have been directed to the Finance area to sort this out. Much later, I learned the need to speak to a rep from FINANCE. In the 2 days since my service, I have called several times. Either the main number keeps me in a continuous loop or my call is transferred to Finance where no one answers and the call is routed back to the main number. ^^^ SOMEONE FROM AUTONATION FINANCE, PLEASE CONTACT ME ^^^

Went in on Saturday 7-24 to service my 2018 Honda CR-V with 12500 miles on it, talked to Josh Lee, he had a terrible attitude and proceeded to try to sell me over $500.00 worth is service work that I did not need, I don’t think that I will be back for service or to buy another vehicle !

Katie was very efficient and personable! Communication by phone texting was very valuable to me to stay updated. My recall service was completed without complications! Great service!

Since beginning of 2021, we have been here twice. Each time the waiting time was much longer than before. This time was even worse. The appointment was 10 am, and we arrived 9:30 am. The advisor attitude was not welcome stating he couldn’t find our appointment even without check. Then he found , and said he would call us when it’s done. We waited in the waiting area until 1:00 pm, then I went to service asking when it would be done. Another guy checked and told me it hasn’t started yet as 9 cars was still before us. My kid was super hungry that time and we could not go. I explained to him we arrived at 9:30am, all others gone already who arrived later than us. Then he let service guy started (1:00 pm) and told us there must miscommunication between the advisor and us. What was the miscommunications? He must on purpose put out car at the last list! When the advisor came( after his lunch)at 1:35 pm, I asked why after 4 hours, it is still not finished. His answer amazed me:” the appointment time is the time you can walk in, not service time”, what the hell? Then what is the meaning for appointment? His attitude was the worst ever! No looking, no apologies, even with discrimination! At 2:40pm, finally done! It means if they started 10:00 am, around 11am, it should be done. Now, it totally took us 5 hours!!! I don’t recommend this place anymore! It totally changed to a different Honda service place!

Great place to work and,also a great place to buy a vehicle 🚗

Great place to buy a car! Verna my sales lady was awesome! She did an amazing job getting the deal I wanted! Above and beyond! I recommend Verna and AutoNation Honda 385 the place to go to buy your new vehicle.

I went here to get my first car. With the fabulous help of Mr. Jason Nash, I found the PERFECT vehicle! Thank you so much again. I 100% recommend him for receiving help!

Horrible experience from day 1. When we went to purchase our vehicle we decided what we wanted in the first hour there...took about 8 hours to actually purchase said vehicle and we didn't even get to go home with it that night. Six months later there was a recall on the MOST net system (something to do with the screen in the car and the sound etc) which isn't their fault. My husband and I only have one vehicle and two small kids so we need our van with the car seats. They wouldn't give us a loaner so that was tough and had to borrow a car from my mom for two days. Fine it is what it is. We got our car back and later realized they must not have connected the wires in the console back correctly so none of the USBs or phone charging pad worked and the drawer under the console won't come out properly and the whole center dash isnt attached properly either. We called to tell them and they said we had to bring it back...again no loaner which is so difficult to do. This time it was their fault and yet we have to figure out how to get around with work and kids and no car again because I dont have a car to borrow from someone else this time. Literally no help whatsoever for something that is completely in their hands. Ridiculous.

Autonation Honda 385 is dope. Chris Higgins is the man there! Great service.

Once I got to an associate, all went well. However, to get there was confusing. In the past we waited in our car for someone to come out to us. There was no sign indicating that the procedure had changed, and that we should come into the building. This was the first waste of time. The first indication that I should enter the building came when I asked a worker who was passing me. I entered the building, approached a desk but the woman working there could not find me in the computer. I did have an appointment; I showed her the confirmation text which I had received, and she ignored it, simply stating that she couldn't find me. She finally went to another associate who had my paperwork. This was another waste of my time. The service itself went quickly and I was satisfied with it. However, the initial intake procedures need to be either streamlined or, at least, advertised.

Great experience!! Very professional and super helpful! Thank you Philip and Alicia!!

Great affordable service. Nice people.

Everyone was so helpful and it was a very smooth and easy transaction. Thank you Alicia and Philip!!

Great experience !

I went to the Honda 385 dealership on Tuesday for an oil change and I was greeted by the service advisor Mr. Christopher Higgin. He was so professional and he was so kind. He was so concern about any questions that I asked him and he answered each one of them. I could see how busy they were but I am just grateful that he took time out for me and did not make me think that I was bothering him. I would give him a 10 if I could because he makes you feel like you are that important to him .

Had a great experience purchasing our new van. Great price with low mileage and they took care of everything I asked for. Jason White was our salesman.

Terrible customer service. The check in advisor had a terrible attitude. When asked for assistance with some of the car features I got a terrible respond .. no one is available . When the car was ready he didn’t even tell me where the car was located. There was 3 cars in front of my car and the garage door was closed. It took a while for it to be opened in order for get out. So glad I don’t have to get my oil change every 6 month. I am for sure won’t see the same advisor next time returning. Bad experience in general!!!

Great experience! Everything up front and no surprises!

Would have been helpful to know the car they let me “reserve” online had 2k miles on it, a chip in the windshield, and a chip in the paint. They said they’d make a deal on it, then wouldn’t even match the internet price that their website gave. Salesman was super nice and easy to work with, but management doesn’t seem to be interested in selling cars. Purchased elsewhere with a much better experience.

I made an appointment for a warranty issue. It took a month to get the appointment. I arrived and was informed that my fuel tank needed to be less than 1/4 of a tank to perform the service. I was instructed to bring the car back the next week when the tank was emptier. I dropped the car off at 7:50 am on Monday and after a day and a half they informed me that it was still in line for service. Best answer I can get is it will be serviced as soon as we can get to it.

Always good service and helpful!

I like to do business with one service advisor—they get to know the nuances of me, my family, and my cars. I had worked with Adam Keller for a few years and was very happy with him. But he left. I tried Kayce Glover on a recommendation from a service manager. My first encounter with her was good. But a week ago, I tried calling her to find a good time to bring a Pilot in for routine maintenance, but she never answered or returned my calls. I ended up going in and working with Doug. He was fine even though he did not know either me or my vehicle. I want to work with a single service advisor and will continue to work with him until I find a need to change. Adam did give me the names of a couple of others I might try out.

My old consultant has moved on and I knew I'd have to work with someone new, Fortunately, I got sent to Chris, who was extremely kind and helpful and got me through quickly and completely.

Who doesn't love service with a smile. I had a 730 am appointment. Car went straight in for oil change and tire rotation. Very happy with service and will be back again.

Great Experience. Highly recommend. Atrienne Scott is a professional, knowledgeable salesperson who made the process easy.

Service was quick and fast. The service advisor was friendly but was not very knowledgeable about ways to pay for service. When I asked him could I pay with a certain credit card he told me that they could never get this type of card to process. I dropped my car off and decided to call the credit card company. They informed me that Honda should be accepting my card as a form of payment. When I arrived I decided to swipe that credit card anyway. It declined and I used another form of payment. The service advisor sitting next to him told him how he had to process this credit card transaction a certain way. I don’t know if other things were checked on the car to make sure it was running properly. I didn’t get a check list or told what’s looking good and what’s not. I did have to call back to ask when was my car due back in for service because I didn’t have a sticker on the windshield to indicate that. So, overall my experience was just ok. There is room for improvement on some things.

The staff here will take the time to take care of you. Regardless of wether your here to get a new car or to get maintenance on your current one your in capable caring professional hands. Update: during Covid oil change prices went significantly up even with a military discount. It was the most I ever paid since I bought my car from them probably won't get oil changes there anymore. Also I called and asked them if they had a replacement exterior casing for my car key they told me yes it was $10 usd. When I got up there they tried to sell me a new set of keys for $120 usd and refused to sell me the key casing. Bait and switch tactics are uncommon for this company. I solved my issue for now I ordered a casing from Amazon it doesn't fit perfectly, but it works.

Always a good experience, very professional. Work, delivered as promised and on time.

The team at AutoNation Honda provided stellar service to my family. The authenticity displayed to ensure a personalized and memorable experience was beyond our expectations. The team went over and beyond! Special thanks to the management staff, sales team and finance manager! You will be highly referred by our family! Thank you!

More convenient location.. Josh my advisor was great!

With the experience that I have had before with other car salesman , Ali is the best and the fairest of all of them. Altogether everything was alright

They are always very professional and take excellent care of my car. Thank you, Josh!

We have been going there for three years and the work that been done in the car had been great, the customer service technicians have been excellent but the two complaints I would have is that they want you to have an appointment which is not always possible when you have a slight emergency with the car and it needs to be seen ( not a fan of having to have an appointment and getting someone on the phone to set up an appointment can take forever, and when the car is done with the work I would like to see the car to be vaccumed out to make it look nice...just an extra touch in my opinion.). We did go as a walk in for this present issue and I did call just to tell them we are bringing it in so please just let someone know kind of like taking a sick child to the doctor.

Michael was a great help in picking the trim package we needed, and Phil the GM was an amazing support! We could be happier with our new Honda!

Awesome!! The service was awesome as always. My service representative is always pleasant and always make sure I get the services needed for my vehicles.

Mr. Lee was helpful and friendly. We were pleased with the service and the time it took.

Did a good job cleaning the interior of the truck. It was extremely dirty when I first saw it. The engine bay was still pretty dirty when I finally picked the truck up. I was told it had been given a tuneup, yet the air filter and plenum had not been touched ( full of oak leaves all the way to the fender) . New pads and rotors had been installed, for which I am grateful , but the master cylinder was overflowing with brake fluid, which I had to drain off fluid to get it below the max level on the reservoir. Just makes me wonder what service the truck actually received. The truck runs and drives great and I feel was a good value for the mileage and condition.

Service was quick and folks were nice and knowledgeable .

This is a review of the WORST AutoNation Service Department in the Mid-South Area. First you get told you don’t need an appointment on Saturday’s, takes 4 hours for the oil change, even 3rd in line. The Service Manager states that they’ve always done it, but, as a former AutoNation Service employee, this is inaccurate. Saturday’s have never been by appointment. This is the 3rd time that it’s taken 3-4 hours for just the oil change. First two had a 0700 appointment during a weekday. I will not be coming back here for service. No wonder all the previous service advisors I worked with left. The attitude of the service manager is combative and unhelpful. The service coordinators are unhelpful and apparently lie, per the service manager. Ever since Jeff Smith, Chase, Donnie, and Adam left, this place has become pathetic. Hopefully your experience will be better, but, after 3 consecutive horrible experiences, I’m not coming back.

Informed service advisor of problem from a previous diagnosis. Technician performed diagnosis and concluded battery was bad. The previous diagnosis was wiring issue. After replacing battery drove home with the same issue. Battery went bad again.

WORST customer service. I went for an oil change and they half way did that job. I have a 2020 Honda Accord still under warranty, and my car has a loud road noise. They did not even test drive it, they said "well your tires have wear". I haven't had my car a year yet.

The two times I have been there to get my car serviced I always feel welcomed and the wait is not that long good group of people

La Darius Spencer and John Williams were the best! I would def recommend them!

Everyone I dealt with was was extremely nice and helpful. We managed to get most of the details lined out online and the actual purchasing part was very smooth.

This was bad experience as the manager was rude when I asked why I was charged $1,486 for some door guards, wheel locks and mudguards and said that?s their price for something which doesn?t even cost $500. He said ?you should have checked it before signing? but I was told I would be getting all the accessories. This overall was a terrible experience and would never ever go back to them.

Great customer service in and out as usual

Josh Dykus Dale?s person was absolutely clueless. I had set appointment day before to test drive 2 cars. He did no preparation at all. Upon arrival said one car was not available bc he did not get from sister facility and the. At that was on his lot he had no idea where it was. We literally drove around lot clicking the car fob trying to locate it. It took 15 minutes to find it totally filthy dirty. He was the most unprofessional ill prepared sales imposter that I have ever run across and I managed a sales force of over 200 people for 10 years. After purchasing the car and car was finally through 80 checkpoint. I noticed nails in both rear tires. Soo much for thorough inspection. Josh salesman extrodinar said that the nails came from when he drove car from service bay to where I viewed at front of sales lot. Really!!! That was literally the stupidest ?excuse? I have ever heard

Robert was a great salesman! He was very professional and helped us with all of our questions.

I went to Autonation Honda on Saturday, May 22nd, around 10am for an Maintenance Minder 1 (oil change and tire rotation). I was told that they were no longer accepting walk-ins and that I would need to set up an appointment. I set an appointment for the following Saturday, on May 29th. My appointment was for 12 and I arrived 15 minutes early. I arrived with my two children, a 7 and a 4 year old. I checked in with Kayce and was told that I would not only need an oil change, but also a tire rotation, a fuel system cleaner, transmission fluid flush, and wheel alignment. I was given a price and was told that it would take about 2.5 hours. I agreed and then took my little ones to the kids waiting area near sales. After about 2 hours, I decided to find Kayce to get an update on my vehicle. Before I opened my mouth, she said, “ I was just about to come and talk to you, because the technicians were unable to do the tire rotation and wheel alignment.” I asked why not and she said that I needed 4 new tires. So I have gone from a a $100 service, to a $500 service, and now a $1000 service. I agreed, and was told that it would take another hour and a half. My husband got off work at 3:00, so he was able to pick up little ones up from the dealership while I waited on my services to be completed. I didn’t leave Honda until 4:25. I was the last customer there. I was so there for almost 5 hours. That was entirely too long. Why wasn’t I told immediately when my car needed new tires? Why did I have to find Kayce to see what was going on with my car? Why do they have appointments if other patrons are placed in front of you? Customers came after me and left before me. Why did my service take so long? I will never come to this service center again. C. Ray

Excellent service and very professional and understandable help and advice!0

Great Job to Jay Pickens and his team always great service!!!

I bought my 2019 Honda brand new last year. The past 6 months, I have had to take my car in 6 times for the tire light and it?s still not fixed. It?s under warranty. The service guys don?t call with updates, don?t check for service pgks included on your car and they obviously don?t listen to your concerns. I?ve asked the to check the tire sensors 3 times. Update: got tires serviced on Thursday. Picked my car up Friday. Sunday morning.....tire light. I?ve asked to speak to a service manager service 3-5...still no response Update- talked to a new service manager. He took upon himself to make sure the car was fixed properly. Thank you sir Took my car in for a tire service yet again so I added a interior detail. Why did I do this?? They ripped my seats and gave me my car back soak and wet with more stains than it had. Once it dried the water stains left from the detail and the original stains look horrible. Needless to say it has been 2 months and I?m still waiting on my seats to be replaced. I?ve taken the car in twice so that they can get the serial numbers for the seats. DO NOT BUY FROM AUTONATION. I will never make this MISTAKE ever again. Finally... 7 wks later they replace the seat they ripped but did absolutely nothing for all of the water damage that they did to the other seats. I?m still waiting on the GM to contact me....time to get a lawyer.

Shame on you AutoNation. Brought my van to you on Monday morning for a dashboard electrical issue. You had a “technician” try to sell me a battery...You just failed to realize I had just bought a brand new one. You had it for almost 4 whole days to have a 2nd tech look at it and failed to do so... then your Service Manager Jay had the audacity to agree that it could have been the battery. Do either of you know how vehicles work?! I mean honestly!!! So I picked it up today... without anyone looking at my issue. Thanks for wasting 4 days of my time...

Great Customer Service! They take care of your car!

I will give Christopher Higgin a big 5 star because he is such a great service advisor. I love his attitude and his concern about my needs. I don't want to go to anyone else there but Christopher. He makes you feel so relax when you get there and you know that he is going to take care of all your needs before you leave. I am staying with Honda for everything from now own because of Chris. He is so respectful and he definitely has a lot of patience and his word is his bond. He won't leave you hanging and if he says that he's going to call then he haven't let me down yet. I always leave there smiling and feeling good about my vehicle. He takes time to explain everything and you can ask him anything and he will explain. He's just that good.

Wonderful experience and would definitely buy from them again

Chris was very nice, got me in for service and was very professional. Suggestion we made on my service bil.l

Kasey was very knowledgeable and nice. The staff all spoke while I waited.

Mr..Higgins was very polite and know his job I was not in the waiting for a long d period of time before Mr. Higgins came and told me my vehicle was ready.

Car negotiations went fine. On the other side of the sale is where we have issues. I waited all day to pick up car from detailing. It was never cleaned. It is full of dog fur from the previous owner. The leather seats are a different color from dirt build up.. Paint department was not in today so there was no one to fix the parking lot dings we discussed. Someone scuffed the bumper between when we bought it and today at pick up. I really expected higher quality. I have been cleaning my SUV for the last two hours. They offered to re-do the car but why bother to when they couldn't even do it the first time? Glad I didn't buy into their maintenence plan if their detailing is this shoddy I can't imagine what mechanics is like.

I had a 7:30am appointment for an oil change and tire rotation. My car wasn?t even looked at until 8:15 and when it was done nobody told me for another 30 minutes. Additionally, I made my appointment online and entered all of the vehicle/owner information myself as it was my first time at this dealership. However, when I arrived they had the wrong customer information in the system. I have no idea how since it was my first visit to the dealership, but the service person had no idea how to fix or change it. Overall the appointment took a little over 2 hours (a lot longer than it should have), but the quality of the work done was just fine. More training and staff is needed on site to keep up with demand.

After having my Honda Odyssey for a week to fix the AC, it started blowing hot air again 5 days later. They can’t fit me in for another 10 days. It’s Mississippi and it’s hot. I have two kids to get around...not having a car again for a week or so is not an option. And they can’t even guarantee it’s covered. After paying a LOT of money (or a lot to us) 😭 Happy Mother’s Day to me...forget the trip we had planned bc now my AC is broken. Not fun with two kids and a dog. Disappointed and sad. 😔

Service center has consistent poor communication with customers. No one their to assist you upon arrival, no one to answer the phone, it is sad because it can easily be corrected. You feel like you are just in their way because they are too busy. Take a note from Sunrise GMC Collierville best service center around, I drive an extra 20 minutes just to take my car their. This location can do better.

Christopher Higgins was very nice and professional. All work done as asked in a reasonable length of time. Well done.

Working with Josh our sales person was great as well as everyone we had to deal with. We had previously leased a car from them and the service had been great

Tim and Roger were so very helpful! I love my new car!

Enjoyed the whole experience. Just got wheel locks installed.

Excellent from start to finish. Easiest, most pleasant vehicle purchase experience to date!!

If you have an option please consider Buying your vehicle somewhere else. My sales rep, Jason Nash, was exceptional. However the service department is horrendous. There are no words to express how horrible Auto Nation 385 service department is when it comes to after sales service. I received different B quotes for the same service by different service reps, visible oil stains on the chairs of a brand new vehicle after the service. Rude service rep (Chris Higgins), installation tools were still on the roof of the vehicle after the installation and delivery. Overall, if there was a zero for the service department I would NOT even give them a zero rating. HORRIBLE service after sales.

the worst experience I have had. this dealership is a disaster. I will not return to this dealership for auto repairs or purchase another Honda.

Great customer service. Great selection.

Terrell is an awesome service advisor. The team was very busy when I came for service, but Terrell and his peers handled it like true service professionals!

My first car purchase by myself and Tim Dacus was very helpful, knowledgeable, and professional. He did everything I asked and did it in the time frame he promised.

I originally visited as a walk-in arriving a 8:25am, Cecelia was my representative. She told me the wait time was 2-3 hours. I later found out if you leave your car the people who wait for their car are serviced first. After 3 hours I could not get Cecelia to answer the phone. I then got the Service manager on the phone around 2:00pm to find out my car still had not been serviced. I made an appointment for the next week. I arrived 10 minutes before my appointment. I was told the wait time was 2 hours. I actually waited 4 hours to see my car just sitting. i checked on the status, my representative was at lunch and there was no update on my car, when in fact it was finished. The representative that assisted me could not find my car key because it was not tagged, making the wait another 25 minutes. If you make an appointment why is there still a first come first serve policy. I will not recommend the service department for vehicle service.

Chris provided excellent customer service. Was extremely polite and professional. I was also given a ride to the ATM. AutoNation has great employees who aim to please the customer.

Great buying experience. Our sales associate Jody was nice, not pushy and was very knowledgeable about the car I wanted and made recommendations also. I test drive a hybrid CRV and love it. I would recommend Jody for your car buying experience!

arrived on time. An agent welcomed me and got me set up to get my car in line for repairs. Hw was very friendly and explained to me what needed to be done. I was surprise and how soon he came into the waiting room telling me my car was ready for me to drive it out.

Great dealership and great customer service. I went in to get a faulty headlight replaced under warranty and they were very accommodating. Thank you for the great service.

This has to be the absolute WORST CUSTOMER SERVICE EVER! The service department has my vehicle for over a week for n oil change and to heck the transmission (shifting incorrectly at 26k miles) I, haven’t heard from them and the won’t answer the phone when called. I’m NEVER taking a vehicle of mine there again and I warn everyone else to NOT bring their vehicle either!

Interest rates too high but overall great service job well done

The professionalism of our sales person, Larry Brewer. He took the time to answer our questions. He wanted to make sure we were satisfied with our new car and that we had a good understanding of all our 2021 CR-V offers. We’re very pleased with our car and with your dealership.

Thank you for the usual fabulous service. I just had a normal maintenance check up. Always a pleasure!!!

My service advisor was Terrell. He was excellent, kept me informed of the cost and progress. The needed work was accomplished quickly and the car was returned to me clean and ready to go. Thanks HONDA 385

My service was fast and efficient. My service rep was very new and easy to deal with. Avery nice man

Jody Williams is very informative and made me feel comfortable. Whole staff was nice. Very inviting. Thanks 😊

Jason White was my salesman and will definitely be the guy I go see when I’m ready for my next car. Great experience and great customer service. Also huge selection of vehicles to choose from!!

I would not recommend this location at all, 😞

Staff was very prompt and professional. Secured my out of town car on Saturday. Car was delivered and paper work completed the following Wednesday. I would definitely recommend this dealership.

Everything was great but the wait time... I liked the service advisor she really took care of me....

Knowledgeable customer service reps. Great service!

l like to thank @AutoNation Honda 385 for my purchase on my 2019 Honda Ridgeline. Thank Mrs. Atrienne Scott and staff. I really enjoying my new truck.

My first experience getting my car serviced was much better compared to my most recent visit. It was completely free for an oil change and tire rotation per my pre-purchased maintenence plan when I came the first time but it was $38 this time ($29.99 tire rotation and $5 ?miscellaneous fee?). There was also oil smudged all over the panel on my driver side door and steering wheel. Not sure what changed in my plan from September to March.

Terrell was on top of it from the start. He was very professional, efficient, and likable.

Alicia White is the best; she made my process easy and fast. She even searched for the car I wanted at other locations and made sure the car was delivered to me. The entire staff was friendly and professional.

My service adviser Terrell Wilkerson is always professional and helpful. I had a wonderful experience as always.

Shane & Roger were great!

I’ve always had excellent service there.

Very personable experience

I think price is too high for services. My sister has a Ford F-150 dual cab that only cost $48.00 for oil change and tire rotation. And she has had every service done by them since she purchased it in 2015. I almost bought a Ford and have been regretting my decision. Have had several Honda automobiles and two Toyota?s. Toyota was my intention and am probably going to trade this vehicle soon. Service person was great. No complaints with her. Buying experience was difficult and now the cost of 1st service(routine) expense is not what expected. Thank God I had a $20 off coupon for oil change.

Be honest and tell customer that the service department adds additional items to your service request without your authorization. I had my oil changed and brakesp worked on, the dealership added an oil additive ($18.99), plus some stop squeal to the brake pads ($8.99) to my service request but did not ask or tell me they were going to do it.

I had my oil changed and brakes repaired. The servife department added an oil additive ($18.99) and stop squeal to the brake pads ($8.99). I was not informed or asked if I wanted the oil additive. If brakes are reworked properly there is no need to add stop squeal, the brake pads are new and the drums have just been turned. Thisnisnjust another way they CHEAT you out of money. STAY AWAY FROM THESE CROOKS

I made an appointment for a specific time to see a specific vehicle. We arrived 10 minutes early for the appointment and checked in. I met Atrienne who had another employee go and get the vehicle for us to look at. We waited for 20 minutes while the employee looked for the vehicle. Finally the employee returned and said the vehicle was on a "racking service." We asked what that was because he didn't explain further. He said the van "was taken for service." Again, we had to ask if he knew how long until the vehicle would be available. He then said "probably an hour or two." He offered no apology for this gigantic waste of time or explanation for the lack of oversight, instead he said, "we really don't know when service is going to come and take them. They just take them when they are ready." At this point I lost my patience and thanked the employee for the huge waste of time, to this, the employee responded "well it's not my fault." The lack of responsibility this employee had for the problem was impressive; not apologizing for the issue, not empathizing with the wasted time, not explaining the cause without us stringing it out of him. At this, I said "well you should go and tell the person who IS responsible then, I'm sure you will." Overall our experience was a total bust, a true waste of time and energy. I can't recommend this dealership. This sort of issue is due to a systemic process and could happen to any unlucky customer but was made worse by our interaction with the novice employee who was unable to explain, empathize, or take a shred of responsibility for our terrible experience at AutoNation Honda 385.

Took car in for Safety Recalls. In the process of replacing the Power window switch (7441D2) they broke my inside door trim. Now my arm rest falls off every time you close the door. While there I asked them to Please remove and replace one screw under the hood to my Mass air flow sensor that was stripped... They did not do the job but charged me $185. I also asked for some prices on some replacement body parts... only got half of what I asked for. The man who was supposed to be my contact in the service department would NEVER call me back. I know my car is 14 years old and has 288,000 miles on it, But it is paid for and runs like a champ. But I felt like this service department saw my old car and thought "He has gotten his money out of it, so we don't care!" I wouldn't take my car here ever again! Nor do I recommend anyone else to either.

I visited AutoNation Honda 385 on on 3/18/21 for what I thought was an appointment at 8am. Got there at 8 am on the dot. pulled in. older gentleman asked me my name for appointment. gave him my name. told me to see another advisor. walk in. step to the side. one advisor looks directly at me and walks off. goes to another desk. he says my system is not up. baby it 8 am. so I walk to the service managers office and asks for help. he walks to a perso. that was sitting there the entire time I was waiting for help and showed no concern or customer service Ciara Ginet. the service manager asks her to assist me. her body language was no negative. at this point I just walked out. I drove 10 miles out the way to Take 5 on Summer Ave where I was done within 30 minutes. the gm walked to my vehicle soon as I arrived and customer service was excellent. I mean. if you don't want to work today. don't come in. it's plenty people looking for jobs that fill your seats. just saying.....

They were great to work with- it was super easy and quick and I got a great deal and great rate!

Everyone we came in contact with were very polite

The ONLY reason I keep coming back is TERRELL, because he is always professional, friendly and a good guy to talk to! I always wait for my car and no matter how long it takes(usually very quick)he always checks on me and gives details of whats going on! I live an hour away from this dealership and could go to 2 different dealerships which is closer, but I don't because TERRELL always takes care of me! TERRELL is the kind of employee that you would follow if he were to go to another dealership! Always incredible service 5 STAR!!!!!!!

Rep was really nice and kept me updated on my cars service time

Ms Kayce was very helpful and answered all my questions she made me very welcomed it was my first time visiting this location

5 stars, but when I get my car serviced, Mr. Adam makes sure it get washed, so I was a little hurt when she came back dirty.

They did a great job on my car. While I was waiting i was in a very comfortable place and I could actually look thru a window as they work on my car, assuring me that the job was getting done.

My advisor was very nice . She explain the price, and work performed on my vehicle.

Always have a good experience all around

The staff Chris is always professional and courteous.

Great experience. Very friendly staff. I highly recommend this Honda dealership.

Great service, nice staff friendly staff.

Great people, took care of my needs straight away!

Good professional service

Good service and courteous personnel.

Made sev appointments for a recall but had to reschedule by of weather. Got there after 2and a half hours said got to come back for recall no parts. Said already started on oil change. Said need $1300 brakes on car with 40k miles on. Paid $190 for oil change and rotate tires. Took 3 hours. Could have had done in Ms half the time and cheaper. Did not top off other fluids and tire light is on. Took it straight to a mechanic in Southaven Huge waste of time. No car wash but could have vacuumed. Why make an appointment for something you can’t do?

Service was excellent! I bring all three of my vehicles here and I'm always satisfied with the service and quality of work.

Jason White was so patient and thorough while we looked over a 2021 Honda Odyssey. We ended up buying the Odyssey and are very happy with our purchase. Jason spent a good deal of time going over all the bells and whistles and I was so appreciative.

$100 for an oil change and tire rotation...way to much for this service. $30 to rotate tires...never again. Also made and appointment at 730am and told the service writer I needed to pick up by 1230. Never got a call, called the service writer and never got return call. Finally got a call as I was pulling into the parking lot. Sounds like it wasn’t even started on until later in the morning. I missed getting to work on time for this nonsense.

In and out so fast. It was great. Terrell was very helpful

Since the purchase of my 2012 Honda Accord in 2011, I have only taken it back to the dealership for service. Honda 385 Service Tech Chris Higgins as well as the others Service Reps are very courteous.

Chris Higgins service adviser is awesome!!! Always a great attitude and friendly service

Ms. Alicia White was wonderful! She did everything possible to make the sale a positive experience for my daughter who purchased her first car.

Best service you can get ! I highly recommend this place for any car related services

My sales rep, Tim, made my buying experience easy! I was not sure which car I wanted to purchase when I called him up. (Decided on a beautiful new CRV.) He sent me many different options according to what I could afford and explained each one clearly. Due to my schedule, I had very little time to spend at the dealership, so he made everything efficient and timely. Would definitely send my friends and others to AutoNation. Ask for Tim!

We are so pleased with the service. We have purchased many vehicles through them. The service department has always been courteous.

This dealership service department is amazing! Fast, friendly, & affordable. I really appreciated seeing all staff and customers wearing mask, as well as the safety measures put in place for COVID-19. If you’re in need of service please see Kasey she’s the sweetest!

Kacye was very polite and pleasant. She took care of everything and it only took and hour and I was back on the road again.

Great customer service and Antoine was a very patient and experienced salesman.

The appearance protection plan is garbage. You won’t see any scratches fixed, unless they are caused by acid rain, bird poop, bugs/insects, tree sap, industrial fallout, etc We also had a bad buying experience. I don’t recommend this dealership and won’t buy another car from them.

Adam is excellent! He always takes great care of my needs

Every time I arrived at AutoNation Honda 385 Gentleman Raven always opens the door for me with such a lovely smile. And Service Advisor Terrell Wilkerson give me the most outstanding service and full details on everything!

I will always bring my vehicle to 385 Honda and to Terrell Wilkerson Service Advisor. My experience is always excellent and I'm always happy with the professionalism. I trust Terrell and Honda 385 with my vehicle.

They will get as much out of you as they can. Be prepared with research. They add things to the car like tint, and door edge guards, and crank up the price far beyond the value. They are watching for vulnerabilities. For me, it was my wife and daughter being emotionally tied to the vehicle we test drove because it was my daughters first car. They got me for about $800 over sticker. I have purchased around 15 new cars over the past 12 years, and have never felt so disgusted after a purchase. 10/10 would not recommend.

Won?t be coming back except for recall notices. Not after a $20 oil additive charge for what should have been a normal oil/filter change

Fast professional service and very focused on customer experience! We will continue to use them for service and recommend to friends and family!

I was pleased with this visit . Emily was very friendly, helpful, and knowledgeable. Dropped my car off at 8 am and picked it up by noon with the issue resolved. We are pleased!

Their service department, acted very responcibly , when I brought my Civic type R in to fix the brakes finding only a small pebble lodged in the brakes. The service writer called me back to pickup my car, smiling and handing me the offending pebble. It’s refreshing to know their service department actually had my back, in a situation they could have taken advantage of. Thanks guys

Service was great and quick. They recommended an air filter in the near future but not needed at this time.😊

The team at AutoNation Honda did a great job when I needed a new spare key made for my Honda CRV. I was greeted warmly and the socially distanced waiting area was comfortable. When the key was complete, they made sure it worked to my satisfaction. Thank you!

Spent 2 hours for a tire rotation and balance and when I asked how much longer it would be I was asked if I had the key. I told her it was in the cup holder and realized that my car hadn’t even been looked at yet...after 2 hours. I asked her and she said they are just getting a chance to look at it. I got my keys and left. If you have an appt and they know it’s gonna take that long to get to your car then they should give you that information when you check in. Complete waste of my time.

Go elsewhere for service. I have a warranty paint issue. I brought it on on October 12th for them to take pictures and despite weekly calls to follow up, still not resolved. The “only” person who can help me, Bob, is never available, sick, on vacation, etc. and apparently doesn’t return phone calls when and if they are ever in the office. Nothing but the run around.

The staff is friendly, personable, and most of all giving you 100% in each and every interaction in person and over the phone.

AutoNation 385 is a superior, professional dealership which customizes its operations according to each customer's individual specifications.

Polite, efficient service.

Excellent service with this dealership . They go above and beyond to take care of you Highly recommend them

Adam did a outstanding job, service was prompt and great. Will come come back for service next time.

Terrell was awesome and I plan on working with him on the future.

I brought my Civic in for an oil change. The AutoNation guys found during their inspection that the brake rotors needed to be turned. My service advisor left me a message saying they could complete the work in about 90 minutes he just needed the OK. That's where things started downhill ... I attempted to return his call within 20 minutes but was not able to reach him. I was finally able to work my way through the phone tree to get to a Service Dept. person and let them know that I wanted the brake work done. Two hours later no word from anyone so I stopped by to see how much longer. Not only had they not started, it would be another hour before they could get to my car -- the service advisor said it was because of the delay from hearing me -- a three hour delay because of 20 minutes and him not answering his phone!? I did not have two more hours to wait for the work and made an appointment to have the brake work done the next week. I had an appointment at 9:30 a.m. and my new service advisor thought the work would be done around 1:00 p.m. By 1:30 I had not heard from anyone so I worked my way through the phone system to my service advisor and was told it would be two hours before they would be done -- they were just starting to evaluate if the service (that was recommended by them the week before) was needed -- what!? When I asked why the delay I was told it was because of people waiting. I talked to the Assistant Service Manager and expressed my displeasure at the ridiculous amount of time this was taking to do this. He offered to drive the car to me -- hopefully that same day or in the morning. When the Service Advisor called me to say the work had been done he said the car would be dropped off after the morning rush. No word again by noon the next day, so I call back and work my way through the phone system and get the Service Manager. When I asked when I was going to get my car, he didn't know I wanted it back in the morning -- what!? The whole problem with understanding what needed to be done -- he said the appointment system doesn't talk to the work order system. I gave them the date of my original visit when all this came up, so even if their systems aren't integrated they had the info they needed already (and don't complain to your customers about your computer system problems). Both of these service visits were on my days off ... sitting around waiting on these guys to do what they said they would do is not how I wanted to spend my vacation days. All this to say, the AutoNation 385 service department is not worth the hassle. There are many other places to take your car that can do the work and actually have some idea of when it will be done and have some common sense about how to handle their customers. I talked to two other customers waiting for the service guys that overheard my discussions with the managers and they had similar stories of promised times not being anywhere near what actually happened. If I had done this to one of my customers, my boss would have my head!

Excellent service! I got my oil changed and the service man was very nice.

I've purchased 2 vehicles from this establishment. Each time, I've had my car serviced it has always been a good service. I enjoy the guys I have dealt with personally when dropping my vehicle off has been Mr. Chris and Mr. Terrell...they are great! A company is only as good as it's staff! Remember that Auto Nation. Customer service plays a major key role in any business. Thank you to each person that works at 385. I appreciate each of you.

DANNY WAS GREAT, ADVISED ME ON WHAT I SHOULD HAVE DONE.

Today I went in to get new tires and an alignment, I informed Chris that I had an doctor appointment that afternoon. He made sure I got there on time and picked up. When I returned my car was ready and running great! GREAT CUSTOMER SERVICE AND CARE!!!

Very nice. Chris Higgin, Service advisor is great.

I have been a loyal Honda owner for decades but I am so unhappy with my recent 2020 Honda Odyssey purchase and the customer service (or lack thereof) from the Honda 385 in Memphis, TN. Currently going above or outside of those at this location to get my recalls fixed, oil changed and maintenance light turned off, and the ENTIRE navigation screen and DVD player that has not worked in MONTHS (we came in with an appointment to have these things handled in September and left after 8 hours with nothing accomplished). I had to reach out to the Service manager, Robert Guiseppe, after they said they would contact us (a replacement rear view screen needed to be ordered apparently-SO NO FUNCTIONING SCREEN/DVD IN OUR VEHICLE OR RECALLS FIXED ALL THIS TIME!), and still nothing has been taken care of to fix my vehicle as of this message. I called the GM, Jeff Smith, and not even a return call. I am so dissatisfied and cannot believe the $40,000 vehicle we bought has not worked the way it is supposed to in MONTHS and the customer service at this location has been awful. My father in law purchased a van here before us and NEVER again by either of us and we will tell everyone we know to steer very clear of this dealership-especially the service department!

Everything at the facility was very clean and organized. I?ve used this dealership several times and it has always been the detailed. The employees have always been well informed and pilot.

Great Customer Service and Care! Today I purchased new tires and got an alignment, informed Chris that I had a doctor appointment, he made sure I got there on time and was picked up in a timely manner. When I returned my car was ready and it rides great!

Outstanding as always, prompt, courteous, and reliable. Anthony went out of his way to answer all my questions.

Awesome experience! Chris and Kennedy were so helpful when I went in to get my car serviced. I made an appointment online for an oil change and tire rotation. I was in and out within an hour. I?ll definitely schedule my appointments online for future services.

My advisor of over 14 years recently retired. A new advisor assisted with the same courtesy. I dropped in Friday 12/18 afternoon without an appointment. Only requested oil change. Upon checkout the total was $85.96. I though, boy have they raised their prices. I had a transmission service performed at AutoNation this past August and at checkout was told that I needed the service. Other recommendations were made for an additional $750. I purchased my Civic brand new and have kept up with routine maintenance and break pads. The previous advisor would always wash the outside of the car. At home I reviewed my invoice and “oil treatment” was added without my request or knowledge of the service. AutoNation Honda 385 might have lost a loyal customer.

It is always a great experience. My service advisor is always knowledgeable and very professional.

I was pleased with the service and the time it took to complete it

It's always a great experience when getting my car serviced here. Christopher Higgins was such a great advisor and gave exceptional customer service!

Excellent service, everyone was nice and friendly , would recommend it to all my friends , have been driving Hondas for years

Oh I love my passport I?m happy oh I bought my daughter one in May Honda Civic ,so now my time love my passport drive of a awaken dream mines all mine yuuup.

We have always had very good service at Auto Nation Honda. We usually use Adam in the service department. He’s upfront and makes sure everything is done correctly. The oil changes and tire rotations are the same price, if not cheaper, than Jiffy Lube and done much better (I’ve never had an oil cap left off or incorrect fluids placed in the wrong place at Auto Nation like I have had at retail places). We also bought our Honda Pilot there in 2018 from Anthony. He’s a great salesman and has been so patient in helping us look for a new vehicle. I give them 10 out of 10.

Great Price, Great experience! I'll keep coming back!

Tried to tell me I needed 2 new tires when one of the screws was a very small screw and did not cause any damage. Adam is rude and unfriendly. Told me once it’s not a Adam problem it is a Honda problem.

Lied to. Was told first oil change was free from two employees. Get there for service to be told it?s not. Lied to.

I made an appointment didn?t think I still had to wait an hour for my oil change

Great sales service and gave me the fairest price in town.

Excellent service that was quick and efficient. The staff was courteous and everyone were in mask and practicing social distancing.

Service was excellent. No trouble getting an appointment. For full maintenance, however, I consider the cost very high. I still recommend Honda 385 with the assurance that the work will be handled correctly and efficiently. Have ONLY used this dealership location for the 5 years I've owned my Civic.

Came in for air conditioning problem and a dash board trouble light. Car checked promptly, recommendations made, accepted. Repairs performed in promised time and seem to be spot on. Time will tell. All personnel with whom I dealt at this dealership were courteous, cheerful and seemed to want my experience to be a good one.

Great job on service and quick

Not unexpected - seems the positive comments didn’t actually have anything to ‘fix’ then the service department is the GOAT .... however if what you need is actually service that a high school kid couldn’t do then take it somewhere else

An overall a pleasant experience. Informative and transparent.

I was interested in a car I saw online at Auto Nation 385. I called my previous car sales person, Alicia White. She walked me through the process and made my experience non-stressful. This is the second car I’ve purchased from Auto Nation. They get it done! Thank You Auto Nation Honda 385. My son is extremely happy with his new car.

I was interested in a car I saw online at Auto Nation 385. I called my previous car sales person, Alicia White. She walked me through the process and made my experience non-stressful. This is the second car I?ve purchased from Auto Nation. They get it done! Thank You Auto Nation Honda 385

Very good service! Appreciate Mr. Terrel for this!

CR-V 2017 - Car in for 50K service, filters, oil change, rotate tires

It is always a great experience at AutoNation Honda 385 in Memphis, TN. The person who helped me with my service was friendly and efficient. My car is kept in great shape here.

I am very impress with the service tech. They were so knowledgeable to each question you ask and they seem very concern about your problem. They make very sure that you are 100% satified before you leave.

John is always very nice and friendly. Came looking for me when he called my phone and didnt get an answer. Very professional.

Took my truck in for service. Good service. Friendly service rep.

Timely service Friendly staff Clean atmosphere

Terrell Wilkerson, our service advisor, is a great representative for Autonation Honda 385. He is knowledgeable, friendly and always anxious to keep us satisfied. We are very happy doing business with Terrell and always know that he will take good care of our Honda Pilot.

Great services and the staff was very courtesy.

Great services and staff was very courteous. Great services and staff was very courteous.

Great experience top to bottom!! I would highly recommend.

Reco Savages very helpful and courteous, thru whole process, and give him 5-star revue

Satisfied customer and will recommend to others. I am a repeat customer.

Service department did a good job. The time for the service was reasonable.

Maintenance Service and Recall was done in a timely manner. Great customer service.

I brought in my Odyssey for routine maintenance. The staff was courteous and warm. The service time was efficient, spent less than an hour and I was on my way.

I purchased two Honda?s at a different location. It is more convenient for me to come to the Hacks Criss and 385 location. I have been here several times to have service completed on my vehicles. The service delivered each time has been great. Terrell Wilkerson is my customer service representative. He has always been professional and very informative. I will recommend and encourage others to have vehicle service completed here!

Efficient and effective service. Excellent customer service

I do love my Honda that I bought from them a couple of years ago; however, I will never buy anything from them again and I recommend that others not buy from them either. I signed up to get replacement tires as needed (4 per year)along with my purchase, and they will not honor the deal. I am very disgusted and disappointed.

Since purchasing my car at Honda 385, I have used the Service Department for all maintenance and repairs. I have yet to be disappointed with the professionalism and quality of work. Customer Service has been, and still remains, NUMBER ONE! I will continue to use Autonation Honda 385 for all my service/repairs and of course, when I am ready to purchase my next new HONDA.

Excellent Service Depertment.

The service is great; the wait not too long. John Tierney does an excellent job and explains everything in great detail. And I never feel as though I’m being taken advantage of.

I just bought a new Honda CRV from AutoNation Honda 385. I love love love my New SUV! I highly recommend this location if you are looking for a great car! Every time I have been there, everyone there with out exception has been so nice and helpful and they really care about their customers! This is my 2nd car that I have bought from them and I would never think about going back to a different Honda dealer. The people there are honest, helpful and super friendly! I also trust their service department. You can make sure that they will be honest and only recommend things that really need to be done to your car. I would give AutoNation Honda 385 10 Stars out of 10 if I could! Awesome Place! PS. Shane Carr is an Awesome Sales Rep! Very Knowledgeable and Very Nice! 😀

Exceptional service and customer support! Service manager Bob saw me waiting when I arrived at the dealership and asked if he could help. I explained what was wrong with my vehicle and he said, "ok, let's go drive it!" After some extensive analysis, including calling the service manager at the dealership where some previous service was completed in another state, he worked with me to get my vehicle repaired to my satisfaction. Service Advisor Ciara was involved throughout the process, kept me informed, and helped explain my options with the pros and cons of each. Highly recommend AutoNation Honda 385!

Hack crossing Honda?s, Has Great service?s very patience ,Concerned,Explains any probably going on with the vehicles I enjoy doing business with him Chris Service Manager

I have been a Honda customer for 15 years and the staff at AutoNation 385 is always very helpful and knowledgeable. They make purchasing a vehicle, and servicing your vehicle, a great experience!

Adam is our rep for all service and he is wonderful! They always take good care of us and keep us updated on status of repairs.

Great service! Fast! Service rep explained everything.

Excellent service. Thanks for answering our questions and providing a great experience.

I’ve serviced my van there 100% since it was purchased brand new in 2010. I will never use them again after my last visit. Terrible terrible service!!

Adam was my Service Rep and he was very polite and patient with me.

Great Service! Fast and efficient. Webring all of our cars to AutoNation Honda 385.

My repair representative was very understanding of my needs and met them all. Thanks

Wonderful service! Customer service and ease of communication are always top-notch! I couldn't ask for a better team of people to deal with!

Great experience I was completely satisfied with the service and courtesy. I have come to expect nothing less from this dealer.

I wrote a review earlier regarding 2015 Honda Odyssey repair under warranty performed by David McDavid Honda of Frisco. The same issue showed up again and I took it to Autonation Honda 385 and 3 months on still not addressed, AutonationHonda385 stated that McDavid Honda dealership is the ownership of the repair. I opened a BBB complaint against McDavid Honda: their response is below: "All repairs performed by a Honda dealership are under warranty for the first year. This repair is no different and the AutoNation is refusing to honor that warranty. If the customer would return to us, we are happy to honor that warranty. Unfortunately, we cannot force another dealer to do the same. This complaint should be directed at AutoNation 385." All my friends - please question and take written undertaking from the dealership while buying new cars and warranty packages. All dealerships are like siblings but not obliging to these warranty programs.

No problems with oil change and tire rotation - Scott Was helpful and professional

I have never had a bad experience at AutoNation Honda 385. From purchase to service, the staff have been friendly, courteous, knowledgeable, and experienced.

Very professional, friendly personnel. They provide quick service and only recommend those services which are needed. Also, great service advisors with special appreciation to Mr. Wilkerson.

Always pleased to go to AutoNation Honda 385. I get great customer service and and while being advised of suggested services that I might need there is no pressure to add more to the planned service I came in to get. The waiting room is clean, clutter free with enough space to practice social distancing.

Excellent service all around. Very polite and prompt

John Tierney is the best-very customer focused and always expertly knowledgeable of what needs to be done. He is constantly thinking of ways to improve the service experience.

Mr. John Tierney is always pleasant and accommodating. He explains all details of any services I?m having done and he?s never without a smile

Service appointment was smooth and very timely. My service rep was extremely helpful. No issues at all. Would recommend this dealership to anyone.

This is my second Honda and I was have issues with some of your service advisors. When you all hired Mr. Higgins I have yet to have an issue after my car being serviced. I give Mr. Higgins 5 STARS!!!

A great buying experience, especially my salesman . I would recommend this dealership to anyone looking to buy a new Honda.

Good customer service. Terrell service rep is awesome.

Terrell was great! Service rep

Our salesperson, Nick knew the car very well. The process still took 4 hours, but we were prepared for that.

Great service Terrell was great

The customer service is always top notch at Honda 385. This time after I left, my tire pressure light came back on.

Danny the technician was very knowledgeable as well as professional. The service and facility was so inviting. Nerver had my car cleaned after being serviced. GO HONDA 385

It's a quick process and experience. The place is nice . This is our first time going to this dealership. We will definitely go back again next time we need a new vehicle.

Everything was taken care of in a timely an professional way.

My Service Advisor, Terrell Wilkerson, was very professional and so helpful. He answered all my questions and explained exactly what was going to be done to my car. It made me feel at ease and confident that my car was in excellent hands. This is my 5th Honda and AutoNation Honda 185 is where I have gotten great service with all my cars!

I always get great service every time I have my Honda Pilot in for any kind of service or service recall. i always deal with john Tierney, Senior Service, Advisor who goes above and beyond the call for me every time I come in. Goes over everything that was done to my car & explains any questions I may have. Recommend John to all my friends who have Hondas & that includes my wife who has a new 2020 Honda CRV. Only person I prefer to deal with so I contact John ahead of time to be sure he will be there the day I come in.

I had a great experience with my salesman, Jalen Moffitt. But i would have definitely look around more before getting my Honda Accord.

My service tech Chris is very helpful And upfront about info on my car. I truly apprthis professionalism and his exceptional customer service. They were very thorough and quick in getting my car in and out

I was serviced by Christopher Higgins. Excellent service every single time.

My wife and I are an elderly couple. We love the Honda Brand and this is our second Honda we have purchased from Honda 385. We failed to make an appointment and we were in for a 3 hour walk. Our serviceman was very apologetic however we live about an hour away in north Mississippi and at our age 3 hours is a bit of a wait. But after a long drive we were going to wait. An hour passed and our servicemen came up and said he would have us done in about 15 minutes. With health issues we both have, that really sounded great. What about the important stuff? Well this dealership is always number one in all of those areas. And they excelled once again for us. Thanks to all the great folks at 385 Honda! I suspect that our next new Car will be a Honor. And I know we will buy it from this super team. Thank you. Wesley and Terri Kicker

When we moved to Mississippi 5 years ago we found this Honda dealership online. So glad we did. They serviced my Ridgeline for 5 years and when it was time to buy a new car this was the logical choice. I just had my new Honda Pilot serviced for the first time and the experience could not have been more positive. From the moment I was greeted bu a service tech with a mask to the new pen I was given to sign out with. They are my vehicle service choice. I would highly recommend.

It?s always great working with C. Higgins. He has me in and out in a timely manner. He makes good recommendations without resorting to high pressure sales techniques.

I think it’s really too bad they could not help me

Overall good. They immediately set an appointment. It didn't take 2 hours to repair. It feels good to be washed after repair.

Scott did a great job as usual, I?ve bought 4 Hondas from 385 and the Service Dept. has always done an awesome job.

Terrell Wilkerson, in the service department, is always ready to help with a cheerful smile on his face. He goes above and beyond!

Enjoyed working with Tarus Watson, Michelle and Brandon.

Most pleased with service as well as the time it took to complete

Lawrie Bush was kind, concerned and amazing at his job. Awesome !!!

My service advisor was Christopher Higgins. He was very thorough and explained everything I needed to have done to my car in a way I can understand. Thanks Christopher!

Need to greet customer with a smile. Looks like everything else is good.

John Tierney has been my service guy for over 10 years and he does a great job! The workers are nice.

Jalen was so nice !! We recommended 100%, we enjoyed our visit, thank you guys for everything ❤️

Picking out the perfect vehicle was easy and simple! No haggle pricing and our salesman was OK. The issue arrived when they wanted us to finance with them versus our own credit union which we were already pre-approved for! They completely lied on how many times they would run our credit and wanted to really upsale us on things we didn’t need! If you go.... go with financing already done!!! 🙏

Several things. Go there to buy a car and for service. It’s outstanding great service

excellent service, pleasant personnel, clean environment

Wonderful service as always, and John was especially nice in the service department. Took me in without an appointment, had my car repaired with a new tire in 2 hours, and treated me very nice. I recommend your service department.

It was not that long and my car was well taken care of while i waited

Love AutoNation Honda 385. Great dealership, excellent service, appreciate the snacks, clean, comfortable waiting area, friendly, knowledgeable proficient staff. John Tierney is the best! I could not ask for any better then him. He’s always very helpful, efficient knowledgeable, a pleasure to talk with, always consistent in providing outstanding customer service. A great asset to AutoNation Honda 385. Thank you for all you do!

Fast and efficient service! Nice and clean! Scott did a great job at getting me in and out in a timely fashion.

Sold my used Yukon to these guys. Great price and great service. I don't remember being in a dealership that efficient. Michael Drapeu handled the whole thing. If you go there see him.

$95 for an oil change on a 2015 Honda

Easy to get appt. great service team; they explain everything they are going to do.

Every time I come I ask for Terrell Wilkerson He?s Such A Great Person He Always So Helpful..

One day service. Gave me a discount I didn’t even know about. Will always use them.

Easy to schedule an appointment, not too long a wait, pleasant waiting room.

John in service was very helpful during checkin and checkout.

I had a wonderful experience and highly recommend shopping for a new car here

I bought my new car here. The representative was understanding of my needs and helped negotiate price with the manager

Alicia White is the best! From the second I got there it was a very pleasant experience. She definitely knows her product and quoted me the best price for a lease by over 60 dollars compared to 8 other dealerships in the area. I love my new car! I would highly recommend AutoNation Honda 385! Ask for Alicia!

Excellent service and very professional. Always a pleasure to visit.

Alicia White and PT went above and beyond. We had an absolute great experience. There were a few issues with the car we had intending to buy manufacturing issue) they found the issue and everyone worked quickly to make sure we got exactly what we wanted!

From Jason White my sales rep to Brandon in financing to the manager of the store my experience at AutoNation Honda was absolutely amazing. Very professional environment and this team unlike any other car company I've encounter, was genuine about getting me into a vehicle that was fit my family!

The environment is very welcoming. Was met at the door with great smiles and warmth. I will return again. my service person was very informative. Enjoyed time there while waiting on my car. Thanks. a job well done.

Wonderful!! Everyone was most helpful. Would definitely recommend dealership to others

Service advisor Scott was amazing to work with. The service was prompt and efficient.

Convenient location, clean facilities, service managers knowledgeable and willing to help with problems

My 2007 Honda Accord was having a problem with AC. I called and was given an appointment the next morning. They always have great customer service and this time was no exception. My agent was Alex Keller and he listened to my needs and guided me through my repair. This service was completed during COVID 19 and I had no fear for my safety. I chose to drop off and return when my repair was completed. As always Autonation 385 had me in and out with a job well done!!

The Service Team there are the best.Chris explained everything to me in detail where I could understand the work performed on my Honda. Thanks Chris and Service Team.

Was a great experience!! Great people, they took care of me and answered every question that I had!! Went over every options on my van, and made sure I understood them!! Easiest Purchase ever

Excellent service, Scott took his time to help me with my car issues and answered all my questions... I absolutely recommend this dealership!!!

Great service! Friendly ,Knowledgeable sales staff and management. I will be back!!

Alicia White assisted my wife and I with the purchase of a used Honda Odyssey. She was the absolute best sales person I have ever dealt with in my life! Thank you again for all of your help and we look forward to doing future business with this dealership!

Was pleased with how quick and courteous everyone was especially Mr John Tierney.

I recommend these guys for your service. They are friendly and go above and beyond to make sure that you're are pleased.

Service accommodation during COVID19 stay st home order was exceptional.

Excellent experience. Service attentant was very helpful.

STILL LOOKING FOR A 2017 HONDA ACCORD EX-L RE: BMW OF NASHVILLE...Jenny in internet sales, how many times hv we communicated either via text/email/ph, about me driving 2 hrs to come there for a test drive and purchase? How many times did u tell me that this BMW requires that u all do the financing? Rmbr I asked for "out the door #s" so I cud send to my Cr Union? RYAN ZIEGLER..u sent me a quote..for my Cr Union! I drove 2 hrs to purchase a vehicle (2017 Honda Accord EX-L), that I've been watchn for a bout a mon now. I get there, greeted by BEN, who was GREAT! THANK YOU BEN for ur concern. YOU were the ONLY person in that dealership who showed any kind of empathy. Again, I apologize to u for taking my frustration out on u. I asked for a mgr...who was not avlbl at the time, but was sitting in an office right next to Ben. JOSH is the name that he gv me. JOSH, this mgr, did not hv 60 sec to addrss me in any kind of way. He sat there with his hand propped against his chin, as anthr gentleman sat beside him and another one stood over his desk, talking. UNBELIEVABLE!!!!! I get up, go to my CR Union to secure a check ($20,161.60) for a particular vehicle, drive 2 hrs for it, only to be told u can't accept a certified bank/cr union chk. U all had many opportunities to let me know b4 hand, that U all wud hv to do the financing! Wud hv saved Ben and myself some time, bc NOBODY else there gave a $@^!. Ryan Ziegler, Josh, Jenny, John McLarty...sombdy dropped the ball somwhr, and didn't bother to care about me wasting 4 hrs of my time driving there and home. Ur way of doing business is totally unprofessional, dishhonest, and downright TACKY! I know this won't make a difference to one person n that dealership, but I will say my peace and post this every place that I can. BEN, thank u again. I hope u find a place to work where ur professionalism and concern are matched by the other employees. BMW of Nashville...4040 Armory Dr...u Suck, big time!

Mr. John Tierney is alway polite and friendly. He always asks about my mom with Alzheimer’s and I think that’s amazing that he remembers since he had so many people to cater to on a daily basis . He lets me know about any updates while my car is being serviced and his personality is wonderful

Had a battery emergency issue on Friday. Drove straight to dealership when AAA left and got the help I needed. Was on my way home in great time. Was impressed by crew of folks cleaning the whole time I was there.

Excellent service has made us loyal customers! John Tierney is our go to guy for all service and repair. Yesterday in his absence Joshua assisted with a problem. His customer service, knowledge, and communication were excellent!

Our sales consultant, Atrienne, was great. Found the car we needed without pressure or any of the "pricing games" We were very happy with our car buying experience.

AutoNation Honda gave me exceptional service with an oil change, car repair, and even cleaned and washed my car. Absolutely wonderful service and I recommend them for your service.

Willing to answer questions and show on the car in addition to verbally answering.

Chris and the team made the experience easy and comfortable. They kept on checking with me to make sure if I needed anything and kept me up to date with my car.

5 stars Great customer service from Service Advisor 2164 Joshua.

great service ! terreell is very good at customer service!